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System crashes in EVE - new since Trinity

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J Walmstein Eve Defence Force Insurgency	Posted - 2007.12.13 21:30:00 - [1] Hello all, My computer keeps crashing whilst playing EVE in a new development since the deployment of the Trinity patch. There doesn't seem to be any particular pattern to the timing of these crashes beyond the fact that they occur when there is a reasonable amount going on in the client, such as when I cunningly warped into a bubblecamp (fortunately they popped me before it disconnected so it didn't look like logoffski : /) or whilst running level 4 missions in order to replace the megathron I lost in aforementioned bubblecamp, the most recent crash having just cost me a Dominix . It does not seem to depend on the applications running in the background, or be caused by overheating. I've tried wiping EVE from the system and reinstalling from scratch, but this doesn't seem to make a difference. Does anyone have any thoughts on what might be causing this (beyond Trinity) and how I could fix it? The system specs are as follows: Windows XP 1 gig DDR ram 2800XP+ AMD Athlon processor ATI Radeon 9800 graphics card An ASUS motherboard with NVidia chipset (exact details elude me at the moment, let me know if its important and I'll try and get them for you) Any help with this would be much appreciated, as it pretty much stops me doing anything in EVE beyond spinning my ship in the station... Cheers, JW
Ryushe M. Corp Mostly Harmless	Posted - 2007.12.13 21:55:00 - [2] I've been having similar issues. In my case the problem mostly went away the moment I switched back to the classic graphics. Can you check in your windows event viewer to see if there's an application warning in there? And if so, does it mention anything relating to the blue.dll file? ----------------------- Vi veri veniversum vivus vici! Independent gaming review site.
Cruack	Posted - 2007.12.17 19:41:00 - [3] Im having the same issue as well....Since the new graphics came on board.
Amida Ta	Posted - 2007.12.17 21:15:00 - [4] This could be anything from faulty RAM through overheating, a damaged graphics card to a bad driver.
Conscious Gallente Haru Chai	Posted - 2007.12.18 13:04:00 - [5] Ditto, me too. Mine freezes up and will sometimes reboot. It was nice and stable before the trinity patch. I'm using an AMD 64, 2GB DDR Ram, Raedon x1300, WinXP Pro. I tried going back to the ati reference drivers, it seemed to get a little better, but still crashing too much for comfort. I'm now back on the Classic package. The others that mentioned this...were you using an ATI card as well?
Ambo 2nd Outcasters	Posted - 2007.12.18 16:19:00 - [6] To the OP: Are you actually trying to run the premium graphics content or just classic? The graphics card you have does not support SM3 so that could well be the cause of the problem if you are running premium. -------------------------------------- Trader? Investor? Just want to track your finances? Check out EMMA
Joao Duarte	Posted - 2008.01.10 15:06:00 - [7] My PC is also freezing a lot while playing EVE, the only way out is reseting the machine manually. I'm also running premium, and my PCs specs are well over the minimum required. My OS is WinXP.
Moe Chiyoko	Posted - 2008.01.21 10:28:00 - [8] Originally by: Conscious Ditto, me too. Mine freezes up and will sometimes reboot. It was nice and stable before the trinity patch. I'm using an AMD 64, 2GB DDR Ram, Raedon x1300, WinXP Pro. I tried going back to the ati reference drivers, it seemed to get a little better, but still crashing too much for comfort. I'm now back on the Classic package. The others that mentioned this...were you using an ATI card as well? What driver u're using for your graphiccard? ...in my notebook I have a x1300 too, but I cannot login. (omega driver, classic eve) Before Trinity patch it was fine.
Ishina Fel Caldari Synergy. Imperial Republic Of the North	Posted - 2008.01.21 12:14:00 - [9] Edited by: Ishina Fel on 21/01/2008 12:14:54 What you need to do is describe exactly how your client crashes/freezes/dies/kills the PC/explodes in your face. Different kinds of crash behavior stem from different problems. Some examples: -Client exits to Windows at random, reporting an access violation. Bad RAM may be the cause, run memtest to check it. If that's not it, it is a driver issue - try turning off sound if you haven't already, EVE is known to have problems with Realtek audio chipsets. -Client graphics-freezes; music/sounds continue but the monitor is stuck on one still image that doesn't change. You should reinstall your graphics drivers and/or EVE client. -Client bluescreens and forces a soft reset. If possible, take note of the kind of STOP error it gives you, as well as the filename that causes it for further diagnosis. If graphics driver files cause this, you may have an overheating or damaged video card. -Client dies in some way that forces a hard reset of your machine (power off and back on). This is most likely a hardware error; for starters, try monitoring your system temperature while playing EVE, especially the mainboard/CPU values. -One example that happened to me repeatedly last summer: at random, the screen would go black and the video card fan go to 100%. Only completely switching off power first would get me a picture back on the monitor. It turned out to be the southbridge on the mainboard shutting off because it was being overheated by the video card's exhaust stream. There are many other symptoms and causes as well, so be sure to describe your symptoms in detail! Be the Ultimate Ninja! Play Billy Vs. SNAKEMAN today!
Fly Sultan	Posted - 2008.01.27 16:20:00 - [10] Anyone found a solution to this - may have to stop playing if it does not get sorted.
La Dudette	Posted - 2008.01.27 16:23:00 - [11] I had the same problem - crash when warping to stargate. The problem went away when I turned off anti-aliasing, and application overrides for anti-aliasing. Give it a try.
Moe Chiyoko	Posted - 2008.02.03 02:31:00 - [12] Edited by: Moe Chiyoko on 03/02/2008 02:33:52 Originally by: Ishina Fel Edited by: Ishina Fel on 21/01/2008 12:14:54 What you need to do is describe exactly how your client crashes/freezes/dies/kills the PC/explodes in your face. Different kinds of crash behavior stem from different problems. Some examples: -Client exits to Windows at random, reporting an access violation. Bad RAM may be the cause, run memtest to check it. If that's not it, it is a driver issue - try turning off sound if you haven't already, EVE is known to have problems with Realtek audio chipsets. -Client graphics-freezes; music/sounds continue but the monitor is stuck on one still image that doesn't change. You should reinstall your graphics drivers and/or EVE client. -Client bluescreens and forces a soft reset. If possible, take note of the kind of STOP error it gives you, as well as the filename that causes it for further diagnosis. If graphics driver files cause this, you may have an overheating or damaged video card. -Client dies in some way that forces a hard reset of your machine (power off and back on). This is most likely a hardware error; for starters, try monitoring your system temperature while playing EVE, especially the mainboard/CPU values. -One example that happened to me repeatedly last summer: at random, the screen would go black and the video card fan go to 100%. Only completely switching off power first would get me a picture back on the monitor. It turned out to be the southbridge on the mainboard shutting off because it was being overheated by the video card's exhaust stream. There are many other symptoms and causes as well, so be sure to describe your symptoms in detail! I can start eve.exe. I get the loginscreen. If I type my password in and hit enter, a loadbar appears. After loading of the normal server stuff it does nothing. Even after half an hour its still the same loginscreen :P If I hit the loginbutton a second time, it sayz that the session is corrupted. (windows and eve fresh installed) But I can still edit the settings in eve. (with a graphical bug, I can see the settings two times in a row) ..and I can exit eve the normal way. The currently problem is under Windows XP on my Lenovo T60 Notebook with an x1300 graphic device (64MB with z-gpu tool, 512MB on windows graphic device information :S ) I tried several graphic driver. (original, old and newest omega) I'll try now to run eve from a linux distribution.
Cor Aidan	Posted - 2008.02.05 13:06:00 - [13] Originally by: Amida Ta This could be anything from faulty RAM through overheating, a damaged graphics card to a bad driver. Although I hate to use it, I think Occam's Razor applies here: the frequency of the errors that are common across Windows, OSX, and Linux lead me to believe that the problems are in the application code rather than any particular hardware issue. In my mind, blaming drivers is Bad Form - the application should check return values and know that something bad is happening, and act accordingly. Accesses of address 0x00000000 which cause crashes are a sign of null pointer dereferencing, which should never occur in any kind of production code (or they shouldn't last long if they are there at any rate). That said, I'd love to see a much more technical blog somewhere that talks about the issues and their solutions. Just seeing the database of bugs would be nice, rather than just the "We have added your bug report to the existing issue and are working on it" confirmation from the bug reports. It would be nice to be able to audit the process including root cause analysis, fix development, and testing.
Amida Ta German Mining and Manufacture Corp.	Posted - 2008.02.05 16:36:00 - [14] Originally by: Cor Aidan Originally by: Amida Ta This could be anything from faulty RAM through overheating, a damaged graphics card to a bad driver. Although I hate to use it, I think Occam's Razor applies here: the frequency of the errors that are common across Windows, OSX, and Linux lead me to believe that the problems are in the application code rather than any particular hardware issue. In my mind, blaming drivers is Bad Form - the application should check return values and know that something bad is happening, and act accordingly. Accesses of address 0x00000000 which cause crashes are a sign of null pointer dereferencing, which should never occur in any kind of production code (or they shouldn't last long if they are there at any rate). Look above for the post of Ishina Fel for more detail. However if the whole computer crashes it is guaranteed to be either a hardware or a driver problem. It is basically impossible for a user-mode application (Eve is one) to crash the computer - no matter how many programming errors it contains.
Cor Aidan KNIGHT'S OF THE ROUND ROOM ReZZerecteD AlckemisTs	Posted - 2008.02.06 03:15:00 - [15] Originally by: Amida Ta Look above for the post of Ishina Fel for more detail. However if the whole computer crashes it is guaranteed to be either a hardware or a driver problem. It is basically impossible for a user-mode application (Eve is one) to crash the computer - no matter how many programming errors it contains. I don't dispute that this particular instance might be a hardware issue or a software-hardware interface (driver) issue. However, there are a lot of errors that I see which are simply poor handling of software errors - rather than gracefully handle the fault, the client code appears to assume that things were successful, resulting in all sorts of difficult-to-reproduce situations.
Sariyah HUN Corp.	Posted - 2008.04.19 23:59:00 - [16] Originally by: Ishina Fel -One example that happened to me repeatedly last summer: at random, the screen would go black and the video card fan go to 100%. Only completely switching off power first would get me a picture back on the monitor. It turned out to be the southbridge on the mainboard shutting off because it was being overheated by the video card's exhaust stream. I wonder what is excessive temperature for a SB. I have the exact same symptom with my new machine and I just discovered that the sb heatsink is just under the vga card at the end of the pcie slot and it was getting to 60 celsius earlier.
Tillakna Gallente Rim Collection RC Zenith Affinity	Posted - 2008.05.02 01:06:00 - [17] I have the same problem; PC randomly freezes when playing EVE Online in full trinity graphics. When I say freeze, the client "locks up" with no movement, ctrl + alt + del doesn do anything, kill command doesn't do anything, nothing... the only solution was to manually reset the computer. I am running far above minimum specs required to run the Premium graphics. My basic PC specs are as follows: Intel Core 2 Quad Extreme QX6700 Processor ASUS Striker Extreme Motherboard 8GB DDR2 G.SKill Memory 1TB Hitachi SATA Drive eVGA GeForce 8800GTX 768MB PCI-E HP LP3065 30" LCD Monitor PC Power & Cooling 1KW Power Supply ...prior the Trinity patch, EVE ran flawlessly. All other 3D intensive games ran perfectly and still does, and I also tested this on various Operating Systems which includes Windows XP, Windows Vista 32-Bit, Windows Vista 64-Bit, and SuSE 10.3 (32/64), all crashed/locked up with EVE with Trinity (Premium Enabled). I also tried downgrading the memory to 2GB, same result. Tried a different Video Card (Foxconn GeForce 8800GTS 320MB), same result. Hardware is pristine, ran Memtest86 with no problems, Prime95 passed, 3DMark was fine; no hardware issue detected. Temp was stable. Being an experinced system engineer doesn't make things any better, what is going on here?
Verite Rendition Caldari F.R.E.E. Explorer Atrum Tempestas Foedus	Posted - 2008.05.03 04:45:00 - [18] Tillakna, I have a system setup similar to yours and am experiencing a similar level of problems. The client isn't taking down the whole computer, but it is crashing out fairly regularly when the Premium graphics are enabled.
Murtkelpekin Caldari Ginnungagaps Rymdfarargille Southern Cross Alliance	Posted - 2008.07.26 21:42:00 - [19] Also have this problem. Doesn't matter if the premium graphics is enabled, but it occurs more often with fullscreen or higher resolutions. Have the same graphics card (BFG 8800GTX 768Mb) and it starts making a small noise when EVE and Crysis are running. Haven't had any crashes in any other game with my rig (except for Titan Quest that is).

CCP Sputnik C C P	Posted - 2008.07.28 11:29:00 - [20] Hope this is related, could the guys with ATI cards try out this fix http://oldforums.eveonline.com/?a=topic&threadID=830880 and if it works please post in the thread that it works? and the people with NV Cards try out the original driver delivered with the card (especially if its just a NV chip on a 3rd party card). And again if you find a fix please tell the other how you fixed it, I know out of personal experiance that most of these issues are driver related. Thanks in advance for trying that out. __________________________ CCP Sputnik CCP Quality Assurance QA Engineering Software Engineer

VheroKai Vhero' Multipurpose Corp	Posted - 2008.07.28 11:34:00 - [21] Why only EVE suffered from such "issues"? Lineage2, WoW - no problem (even 3-boxing L2, hardest problem is a huge memory leak in client code) --sig-- Originally by: Bunyip The LOLqual is a capital-sized joke

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