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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.11 14:06:00 -
[1]
Edited by: Snaith on 11/01/2008 14:08:10
Just posted on Tiscali Eve support sticky. Wanting all people with problems to give feed back.
Quote
"This is just typical. I'm just writing to the team about this (dropping eve) and I received an email from them.
Reads as follows:
"I have just made some changes that should resolve the issue. Can you please get the customers to retest and get back to us ".
Instead of having to post a list of users and ask them to feed back, this concerns all of you in this thread. This is across all network platforms now.
I'm keeping my fingers crossed that this is either the end of this or at least somewhere near (but not holding my breath).
__________________
Happy New Year
Brett
Technical Administrator" End of Quote.
So please answer the man 
Tiscali support link replies click here.
If you are going onto Tiscali forums for first time you have to register and get a mail back from the support team before you can post.
Also make sure you are logging into the forums not just the Tiscali services, they can be different buttons.
Please note, we do know what the issues are, and we can slag them off 'til the cows come home. Not what this thread is about.
Please post on Tiscali support Forums, see if we can put this baby to bed.
Bumpage for 48 hours appreciated 
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DrAtomic
Atomic Heroes
Phalanx Alliance
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Posted - 2008.01.11 14:33:00 -
[2]
*bump* for Tsicali users to see.
- - -
 Originally by: CCP Wrangler
If you can understand our goal, disagree with our solution and offer a solution that is equal or better your opinion has a better chance of being heard...
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Stilt
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Posted - 2008.01.11 18:27:00 -
[3]
Edited by: Stilt on 11/01/2008 18:27:47
Two reports so far add mine, still can't get on.
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Sha4d13
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Posted - 2008.01.11 18:50:00 -
[4]
Sorry to be harsh- but you guys are idiots.
Same old delay / appeasement strategy from Tiscali and you allow them to do it and play their game.
If your new car broke down every single day, and the garage kept telling you it would be okay next time and they were working on it, how long would you wait before demanding a refund?
Exactly...
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.11 20:58:00 -
[5]
Originally by: Sha4d13
Sorry to be harsh- but you guys are idiots.
Same old delay / appeasement strategy from Tiscali and you allow them to do it and play their game.
If your new car broke down every single day, and the garage kept telling you it would be okay next time and they were working on it, how long would you wait before demanding a refund?
Exactly...
You can be harsh as you want, as said in original post moooooo.
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Sha4d13
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Posted - 2008.01.11 21:37:00 -
[6]
Tiscali customers should consider the possibility that Snaith is connected to Tiscali....
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.11 23:23:00 -
[7]
Originally by: Sha4d13
Tiscali customers should consider the possibility that Snaith is connected to Tiscali....
But not a peak times when I want to play Eve, and you are trying to cause mischief.
I flog this horse, 'cos I and some others do not have the choice of changing ISP's. We are not stupid and would if we could.
I point you to original post moooooo.
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Wild Rho
Amarr
GoonFleet
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Posted - 2008.01.11 23:33:00 -
[8]
Still nowt.
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Raul Rincon
Caldari
The Taining corp
Knights Of the Southerncross
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Posted - 2008.01.11 23:44:00 -
[9]
Edited by: Raul Rincon on 11/01/2008 23:46:27
Edited by: Raul Rincon on 11/01/2008 23:44:35
We had Tiscali years ago when they first started doing broadband. From about 3 months in we wanted to get out of the contract. They never picked up the phone, we were always speaking to someone in Bangladesh with next-to-zero English skills, lied to us, used stall tactics, frequently 'forgot' to do simple tasks, refused to pass us onto managers and even hung up the phone many a time... 
When we did manage to get them to release us, we asked for our transfer code. They said 30 days. We waited. Then when we called again they said they forgot. Another 30 days went by and it arrived. When we tried to use it we were notified by Tiscali that we were not allowed to use the code. Eventually after 3 months of this rubbish we got out.
Then they charged us for 4 months service, 6 months later.
Pfhuckers.
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.12 01:30:00 -
[10]
Originally by: Raul Rincon
Edited by: Raul Rincon on 11/01/2008 23:46:27
Edited by: Raul Rincon on 11/01/2008 23:44:35
We had Tiscali years ago when they first started doing broadband. From about 3 months in we wanted to get out of the contract. They never picked up the phone, we were always speaking to someone in Bangladesh with next-to-zero English skills, lied to us, used stall tactics, frequently 'forgot' to do simple tasks, refused to pass us onto managers and even hung up the phone many a time...
When we did manage to get them to release us, we asked for our transfer code. They said 30 days. We waited. Then when we called again they said they forgot. Another 30 days went by and it arrived. When we tried to use it we were notified by Tiscali that we were not allowed to use the code. Eventually after 3 months of this rubbish we got out.
Then they charged us for 4 months service, 6 months later.
Pfhuckers.
Another mooooooooo, but thanks for the bump, I refer you to original post.:)
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.12 02:23:00 -
[11]
Edited by: Snaith on 12/01/2008 02:24:44
Originally by: Wild Rho
Still nowt.
So you are from up North then
Red rose or white ?
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Sister Libertina
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Posted - 2008.01.12 09:21:00 -
[12]
Edited by: Sister Libertina on 12/01/2008 09:21:51
How did the latest fix go? Was it a success?
My tiscali account finished on thursday and I am now with a new isp, but i'm still interested to see if they are making progress.
By the way, it cost me around ú80 overall to leave tiscali after my 12 month contract was up :( This is because A. they had done something to my phone line so I had to pay a set up fee with my new isp rather than simply migrating, and B. The little blue sagem modem thingy supplied by tiscali would not work with my new isp so I had to buy a router. It seems the only way to instal the sagem modem is by running the tiscali instal CD which locks it so you can't change settings to allow it to work for other isp's. Thanks tiscali.
/me looks around ... what bump?
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Raul Rincon
Caldari
The Taining corp
Knights Of the Southerncross
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Posted - 2008.01.12 11:00:00 -
[13]
Originally by: Snaith
Edited by: Snaith on 12/01/2008 02:24:44
Originally by: Wild Rho
Still nowt.
So you are from up North then
Red rose or white ?
I can comment on that too :P Red for me.
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Sha4d13
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Posted - 2008.01.12 11:34:00 -
[14]
Snaith- there is no reason why you cannot switch from Tsicali.
I am not causing mischief. It bother me enormously to see someone (perhaps unwittingly) assisting Tsicali in their stalling tactics. If even one customer gives tiscali another chance and waits another month to switch because of your posts, then you have done that customer a massive dis service.
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.12 19:36:00 -
[15]
Originally by: Sha4d13
Snaith- there is no reason why you cannot switch from Tsicali.
I am not causing mischief. It bother me enormously to see someone (perhaps unwittingly) assisting Tsicali in their stalling tactics. If even one customer gives tiscali another chance and waits another month to switch because of your posts, then you have done that customer a massive dis service.
You are once again hijacking a thread, you have no idea what I and others can and cannot do in terms of ISP suppliers, many cannot swap.
I have left enough details in the stickies for people to get instant MAC codes should they choose.
As I have said to you before start your own threads, don't take mine off its track if you want to moan about Tiscali.
I refer to the original post.
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.12 19:43:00 -
[16]
Originally by: Sister Libertina
Edited by: Sister Libertina on 12/01/2008 09:21:51
How did the latest fix go? Was it a success?
My tiscali account finished on thursday and I am now with a new isp, but i'm still interested to see if they are making progress.
By the way, it cost me around ú80 overall to leave tiscali after my 12 month contract was up :( This is because A. they had done something to my phone line so I had to pay a set up fee with my new isp rather than simply migrating, and B. The little blue sagem modem thingy supplied by tiscali would not work with my new isp so I had to buy a router. It seems the only way to instal the sagem modem is by running the tiscali instal CD which locks it so you can't change settings to allow it to work for other isp's. Thanks tiscali.
/me looks around ... what bump?
No it seems it wasn't and there are now a number of LOTR and Call of Duty people joining the ranks. Also some console players are finally working out whats been causing their problems and are adding to the sticky.
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Armoured C
Gallente
Globaltech Industries
Hedonistic Imperative
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Posted - 2008.01.12 19:51:00 -
[17]
Edited by: Armoured C on 12/01/2008 19:51:45
if you have cancelled your account make sure you ring the billing department to make sure everything has been canceled unlike me where i got a court order saying i owed them 82.86 which i dont and that i still have Tiscali phone ( which i never took out with them ) and i finished with them on the 9th
ooh for refrences cancellation department is
08450774488 and open between mon and friday 9am - 6pm
normal equires line is 08712223311 i think 2 and then 2 for billing enquires but expect to be on the line for 45 minutes like i was ...IM NOT EVEN WITH ME AND THE CUSTOMER SUPPORT STILL SUCKS
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.13 17:31:00 -
[18]
Without a doubt , this fix has not worked , and if anything it seems to be worse, and the Pipex people are getting the same too now , in increasing numbers.
Let them know at Tiscali via details in orginal post.
Anyone wanting their MAC code from Tiscali use above number, and quote technical issue ticket number 945561 and say it's been running since October which is in their terms and conditions should realistically be fixed within 28 days.
They should give you the MAC code within 5 days, if you hassle them a bit, they can send it straight away if they so choose.
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Snaith
Minmatar
Bug Eyed Monsters
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Posted - 2008.01.14 18:59:00 -
[19]
From Tiscali Forums quote
"HI,
Well, it would seem that the last update did not fix this (no s**t sherlock) . I have reported this back to the team and asked what the next move is. They have been and continue, talks with the vendor on this. When they have the next installment, I'll let you know. This doesn't mean I'll update this thread every 5 mins though!
I'm sorry, but the Pipex folks have to stick to the Pipex support process. We can't do anything for them here. I know a few have posted on here already but, as I said, I can't help them.
__________________
Happy New Year
Brett
Technical Administrator
Tiscali UK LTD "
End of quote.
MAC code anyone?
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Agent Li
Caldari
Galactic Defence Consortium
BLACKHAWK FEDERATION
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Posted - 2008.01.14 19:03:00 -
[20]
I remember doing some analysis in 2006 for BT on their "customer experience".
As an experiment, I wanted broadband in my flat.
First, I had to get a phone line installed, with phone. Then I had to have it uninstalled (I had to get it installed so I would be in the database for the broadband folks). Then I had to get the broadband installed.
It took two months.
I then went to a call center where they did all this work. It looked like one of those war rooms in a WW II movie, with women running here and there with messages. Apparently, when you call in, a person who "knows what the computer will want" asks you questions and writes the data down on a piece of paper. This paper then goes to the "correct" room where 1 of over 120 applications might need your data. The paper is carried around by hundreds of young women who work in this building.
If any data is incorrect or missing, they'll wait for you to call back.
The state of telecom in the UK is an atrocity in progress. I left, and returned to the US.
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Please note: No Windows System files were harmed during the creation or deployment of this patch. |
Adonis 4174
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Posted - 2008.01.14 19:09:00 -
[21]
Originally by: Agent Li
I remember doing some analysis in 2006 for BT on their "customer experience".
I have to wonder whether this means you were to blame for the abysmal OneView system they insisted rolling out over every department and every subsidiary.
Let's just say it was why I quit. We had a decent computer system in place. Not very good but usable.
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Anything less is wasted effort |
Agent Li
Caldari
Galactic Defence Consortium
BLACKHAWK FEDERATION
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Posted - 2008.01.14 19:09:00 -
[22]
Originally by: Adonis 4174
Originally by: Agent Li
I remember doing some analysis in 2006 for BT on their "customer experience".
I have to wonder whether this means you were to blame for the abysmal OneView system they insisted rolling out over every department and every subsidiary.
Let's just say it was why I quit. We had a decent computer system in place. Not very good but usable.
I left in the middle of that - I knew that was going to be worse.
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Please note: No Windows System files were harmed during the creation or deployment of this patch. |
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