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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
El SaloJuika
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Posted - 2008.02.20 04:44:00 -
[1]
Hi, all! 15/02 my other account have stolen. In 15 minutes petition has been written, and in day I have answered on query - i have sent data to prove that I the original owner of the account. Today 20/02 , and i have not received the answer. How soon return an stolen account , who knows?
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Helen Hunts
Gallente Red Dragon Mining inc Red Dragon Industries
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Posted - 2008.02.20 04:52:00 -
[2]
Try Emailing CCP directly. Forum postings will not speed up a petition.
Bear in mind that there is a line of petitions ahead of yours. You are not more important than the rest of the poor sods who ran into trouble. You will have to wait. _______________________________
Mine da rocks, make more ships. Pop da rats, make more rigs. Sell da gear, make more money.
Any Questions? |
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CCP Mitnal
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Posted - 2008.02.20 05:27:00 -
[3]
Please be patient as it takes time for the investigation to be complete, there have been a lot of players affected by keyloggers recently and this has swamped our customer service staff.
Mitnal, Community Representative
EVE Online CCP Games Email/Netfang |
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ToiletClogger
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Posted - 2008.02.20 12:13:00 -
[4]
Could you elaborate how this latest phishing scheme worked?
People have stated that its those eve-mails and convo that provide a link to a keylogging site, while the news states something along the lines of messageboard. More information needed to reduce the paranoia petitions and see whether their systems were compromised.
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ShadowMaiden
Amarr Metal Machine
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Posted - 2008.02.20 12:31:00 -
[5]
by the way, the title of your thread reads as if you're the one who has stolen the acount ( Have stolen an account )
I wish I was a 3ft Doll with a watering can and heterochromatic eyes |
Jenifer Lopes
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Posted - 2008.02.21 03:17:00 -
[6]
Edited by: Jenifer Lopes on 21/02/2008 03:18:19
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El SaloJuika
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Posted - 2008.02.21 03:19:00 -
[7]
Thx for answers, I shall wait. :(
2ShadowMaiden: heh, i know english not well enough.
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Last Wolf
Templars of Space
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Posted - 2008.02.21 03:39:00 -
[8]
Originally by: CCP Mitnal Please be patient as it takes time for the investigation to be complete, there have been a lot of players affected by keyloggers recently and this has swamped our customer service staff.
If you'd let us save our password like we used to we wouldn't have to type the password in to be keylogged.
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An Anarchyyt
Gallente Battlestars GoonSwarm
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Posted - 2008.02.21 05:07:00 -
[9]
Originally by: Last Wolf
Originally by: CCP Mitnal Please be patient as it takes time for the investigation to be complete, there have been a lot of players affected by keyloggers recently and this has swamped our customer service staff.
If you'd let us save our password like we used to we wouldn't have to type the password in to be keylogged.
Protip:
Internet Browsers often have this feature.
Originally by: CCP Wrangler Second, a gentile is a non jewish person
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Ioci
Gallente Ioci Exploration
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Posted - 2008.02.21 05:10:00 -
[10]
I know it sucks. I had mine hijacked just before the Xmas break and had to wait out the holidays. You will get it back, just be patient. |
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Pilk
Axiom Empire
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Posted - 2008.02.21 05:15:00 -
[11]
Originally by: Last Wolf
Originally by: CCP Mitnal Please be patient as it takes time for the investigation to be complete, there have been a lot of players affected by keyloggers recently and this has swamped our customer service staff.
If you'd let us save our password like we used to we wouldn't have to type the password in to be keylogged.
The keylogger is a running as a privileged piece of software to be able to pull those keystrokes in the first place. If it can pull the keystrokes, it can just as easily pull the saved password out of wherever it's saved.
Allowing us to save our passwords has many, many other benefits, but defeating an Eve-specific phishing attempt isn't one of them.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. Tyrrax's bet status: UNPAID. |
Nahh
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Posted - 2008.02.21 05:16:00 -
[12]
Might be better to send a petition to someone in BOB......
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CCP Mitnal
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Posted - 2008.02.21 05:21:00 -
[13]
Title clarified, all phishing attempts rely on redirecting users to fake websites, please express extreme caution when clicking on links and if possible log into a site directly rather than follow a link.
Mitnal, Community Representative
EVE Online CCP Games Email/Netfang |
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El SaloJuika
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Posted - 2008.02.22 10:21:00 -
[14]
I waited, waited... and today have see that yesterday my character login game! i Has written the petition in 15 minutes after theft, and 7 days ago i see what account not blocked...
wtf??
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Bresan Borija
School of Applied Knowledge
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Posted - 2008.02.22 10:42:00 -
[15]
Edited by: Bresan Borija on 22/02/2008 10:44:36 GM's must not be able to link the paying customers to the keylogger's post (edit out link to off site).
There is no reason not to provide their paying customers with more information on the subject.
The GM's response basically stated that they are swamped by customers who are petitioning to due their systems being compromised. There are probably people that do not even know that they have been exposed to malicious acts. It would be very helpful to provide more information to the public when as stated that its a major issue that affected enough people to get the petition to be swamped.
Just saying run anti-virus/spyware is not enough.
guilty look
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Asteriasis
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Posted - 2008.02.27 16:03:00 -
[16]
hi!
any idea how long it normally takes for account to be unbanned? i had the same problem as person making this topic, and it has been few days since it was petitioned and the account was banned.
how do you know what is happening with account and how do you know when you can play with that account again?
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Kobushi
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Posted - 2008.02.27 16:45:00 -
[17]
Originally by: Bresan Borija It would be very helpful to provide more information to the public when as stated that its a major issue that affected enough people to get the petition to be swamped.
Check Known Issues & Workarounds forums there IS a sticky about keylogger and there was a news item in the logon page of the client about phishing. CCP did what they could, the rest is in the players hands.
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