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Achura Model
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Posted - 2008.04.24 09:01:00 -
[1]
Don't know why. I did pay for another account a few days ago and everything was just fine. But today it doesn't work. I haven't changed anything since that. The same card, the same data, the same computer and like. Any advises what I should do with this?
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Danui
Gallente
United Titans Of Progress
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Posted - 2008.04.24 09:10:00 -
[2]
I had t he same issue (on another site) and that was because i exceeded my limit :) I got back from holiday where i payed a lot with visa and when i got back and wanted to buy something from the inet, my card got refused cause i firs had to pay my bill. Perhaps that could be wrong?
You could try buying a GTC from another site, if that site also refuses your card than you should contact your CC compamy. if they accept, you should petition it with CCP
Eve-online guide collection
Web based version |
Achura Model
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Posted - 2008.04.24 09:30:00 -
[3]
My card is ok, I checked it in bank. I mean it's ok as to money. But it obviously isn't ok for the billing system. Crap.
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Danui
Gallente
United Titans Of Progress
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Posted - 2008.04.24 09:32:00 -
[4]
If you have a paypal account, try to see if you can transfer a small amount, like 1$ to your account from your credit card. If that works, petition it with CCP cause then it's a problem for CCP, if that doesn't work, call your bank
Eve-online guide collection
Web based version |
Shanur
Minmatar
Republic Military School
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Posted - 2008.04.24 09:39:00 -
[5]
It's a known issue. Your ISP must be obscuring your IP address in some way that conflicts with the subscription form's fraud protection. Use the menu to your left (My petitions) to create a petition for billing and accounts so they can clear that issue for your account specifically. Should get you sorted within a week.
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Achura Model
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Posted - 2008.04.24 10:02:00 -
[6]
Edited by: Achura Model on 24/04/2008 10:03:33
 Originally by: Shanur
It's a known issue. Your ISP must be obscuring your IP address in some way that conflicts with the subscription form's fraud protection. Use the menu to your left (My petitions) to create a petition for billing and accounts so they can clear that issue for your account specifically. Should get you sorted within a week.
Within a week is kinda too long I'd say. Is this issue permanent or I'll be able to try again later?
And I tried with paypal. My card was accepted.
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Shanur
Minmatar
Republic Military School
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Posted - 2008.04.24 10:35:00 -
[7]
Permanent unless CCP revises its security policy. IP aliassing seems to be a thing more and more ISP's use, so they are unlikely to change it unless you paid extra for a fixed IP address.
Otherwise the only way to fix it is trough this billing petition. Mind you, it took me a week to fix, your experience may be different. Once solved it should work at least until you change providers.
Originally by: Malcanis
Too many people confuse "Waah, I didn't get my own way" with 'poor customer service'.
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Achura Model
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Posted - 2008.04.24 10:47:00 -
[8]
Originally by: Shanur
Permanent unless CCP revises its security policy. IP aliassing seems to be a thing more and more ISP's use, so they are unlikely to change it unless you paid extra for a fixed IP address.
Otherwise the only way to fix it is trough this billing petition. Mind you, it took me a week to fix, your experience may be different. Once solved it should work at least until you change providers.
Heh, it's bad. Thank you for help.
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