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Petrus Blackshell
Rifterlings
583
   |
Posted - 2012.03.01 01:01:00 -
[1] - Quote
For the last week my corp and I have been experiencing a weird problem in our little pocket of space. I submitted a petition about it on February 29 at 21:22 ET. As it was not a grave and immediate problem (and not a stuck petition), I was completely shocked and dismayed to see a response with a resolution to the problem today (March 1) at 00:22 ET. That was three hours.
Now, I don't know about you, but when I pay my monthly fee for the two accounts that I run, I expect to receive the customer service I pay for. This was not it. It was prompt, helpful,and (I daresay) friendly. That is simply not the quality of service I expect from CCP, and I am deeply disappointed and enraged. I did not even get a chance to send a second message on the petition venting my anger at someone who is just doing their job just to vent my frustration at my impotent real life! This is unfair, and it is detracting from my enjoyment of Eve, and that of all other players whose petitions are promptly answered.
So, shame on you GM Pyro and the rest of the GM team. Way to ruin Eve for your players.
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
Doc Fury
Science and Trade Institute
Caldari State
454
|
Posted - 2012.03.01 01:12:00 -
[2] - Quote
Poasting in a Petition Response Time anti-rage thread.
The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper 'no.' |
Brock Nelson
378
|
Posted - 2012.03.01 01:20:00 -
[3] - Quote
OP isn't aware that long petition time is a test, a test of patience.
You failed, go back to World of Whining
Signature removed, CCP Phantom |
Petrus Blackshell
Rifterlings
583
|
Posted - 2012.03.01 01:21:00 -
[4] - Quote
Brock Nelson wrote:OP isn't aware that long petition time is a test, a test of patience.
You failed, go back to World of Whining
Go back and read OP, then try again.
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
Brock Nelson
378
|
Posted - 2012.03.01 01:25:00 -
[5] - Quote
Petrus Blackshell wrote:Brock Nelson wrote:OP isn't aware that long petition time is a test, a test of patience.
You failed, go back to World of Whining Go back and read OP, then try again.
No, its too long, I posted my standard response, clearly I must've choosen the wrong response
Signature removed, CCP Phantom |
Petrus Blackshell
Rifterlings
583
|
Posted - 2012.03.01 01:29:00 -
[6] - Quote
Brock Nelson wrote:Petrus Blackshell wrote:Brock Nelson wrote:OP isn't aware that long petition time is a test, a test of patience.
You failed, go back to World of Whining Go back and read OP, then try again. No, its too long, I posted my standard response, clearly I must've choosen the wrong response
I tried to keep it short, but rage should never be word-limited. I am just trying to be one more voice in the chorus of players displeased with the service they receive for this awesome game.
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
Alara IonStorm
1699
|
Posted - 2012.03.01 01:36:00 -
[7] - Quote
Brock Nelson wrote:
No, its too long, I posted my standard response, clearly I must've choosen the wrong response
Role Again.
Brock Nelson Reply List.
2. Condescending Opinions
3. General Mocking
4. Sarcastic Agreement with OP.
5. Tired of your Spamming.
6. Analysis of RL Situation.
7. Suggestion of other MMO's
8. Forum Section Post would be better suited for.
9. Fixed that for you.
10. Detailed explanation of why you Suck.
11. Analysis of Mental Status.
12. ENGAGE RAGE MODE!
|
Brock Nelson
378
|
Posted - 2012.03.01 01:45:00 -
[8] - Quote
Well I like to roll the dice sometimes
Comon....double six!
Signature removed, CCP Phantom |
SgtGoodEnd
Aliastra
Gallente Federation
9
|
Posted - 2012.03.01 01:50:00 -
[9] - Quote
This is now a thread about DICE... |
Ranger 1
Ranger Corp
1076
|
Posted - 2012.03.01 01:55:00 -
[10] - Quote
Alara IonStorm wrote:Brock Nelson wrote:
No, its too long, I posted my standard response, clearly I must've choosen the wrong response
Role Again. Brock Nelson Reply List. 2. Condescending Opinions 3. General Mocking 4. Sarcastic Agreement with OP. 5. Tired of your Spamming. 6. Analysis of RL Situation. 7. Suggestion of other MMO's 8. Forum Section Post would be better suited for. 9. Fixed that for you. 10. Detailed explanation of why you Suck. 11. Analysis of Mental Status. 12. ENGAGE RAGE MODE!
I prefer to roll 1D12 and add "Derail thread by focusing on a minor point somebody made in passing" as number 1.
Guess what I rolled this time.
When I check troll in the dictionary, it has a photo shopped picture of you standing somewhere in the vicinity of a point.
Also, I can kill you with my brain. |
Petrus Blackshell
Rifterlings
585
|
Posted - 2012.03.01 01:59:00 -
[11] - Quote
Ranger 1 wrote:
I prefer to roll 1D12 and add "Derail thread by focusing on a minor point somebody made in passing" as number 1.
Guess what I rolled this time.
Critical failure?
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
Alara IonStorm
1701
|
Posted - 2012.03.01 02:08:00 -
[12] - Quote
Petrus Blackshell wrote:Ranger 1 wrote:
I prefer to roll 1D12 and add "Derail thread by focusing on a minor point somebody made in passing" as number 1.
Guess what I rolled this time.
Critical failure?
I never seem to role a successful Derail.
In other news.
|
Micheal Dietrich
Standards and Practices
112
|
Posted - 2012.03.01 02:12:00 -
[13] - Quote
You people and your double six's. I'll stick to my obviously superior 12 sided. Or if you can think of enough responses we can even upgrade to the dreaded 100 sided monster. |
Ai Shun
328
|
Posted - 2012.03.01 02:13:00 -
[14] - Quote
Roll. Role is what you play. Roll is what you do to dice. Well, apart from that one weird kid in our role-playing group a decade or so ago that loved putting his dice in his mouth. For luck.
^^ I think that qualifies for a Critical success + re-roll, right as it spans multiple categories? |
Alara IonStorm
1701
|
Posted - 2012.03.01 02:23:00 -
[15] - Quote
Ai Shun wrote:
Roll. Role is what you play. Roll is what you do to dice. Well, apart from that one weird kid in our role-playing group a decade or so ago that loved putting his dice in his mouth. For luck.
^^ I think that qualifies for a Critical success + re-roll, right as it spans multiple categories?
I must say I ROFL at that. |
Ranger 1
Ranger Corp
1077
|
Posted - 2012.03.01 03:53:00 -
[16] - Quote
Petrus Blackshell wrote:Ranger 1 wrote:
I prefer to roll 1D12 and add "Derail thread by focusing on a minor point somebody made in passing" as number 1.
Guess what I rolled this time.
Critical failure?
Doh!
Well in that case, I must reverse course and say I sincerely support the original post. 
When I check troll in the dictionary, it has a photo shopped picture of you standing somewhere in the vicinity of a point.
Also, I can kill you with my brain. |
Endeavour Starfleet
682
|
Posted - 2012.03.01 05:37:00 -
[17] - Quote
Damn GMs! Wut were you thinking!!!
Half the game is emo raging on the forums. How DAr3 you deny your players that!
THERE ARe fOUR HOURS! |
Patient 2428190
DEGRREE'Fo'FREE Internet Business School
87
|
Posted - 2012.03.01 05:41:00 -
[18] - Quote
Your standard issue, copy pasted response will be delivered in a short 2-6 weeks. Thanks for paying us lolcustomer
|
Petrus Blackshell
Rifterlings
591
|
Posted - 2012.03.01 05:43:00 -
[19] - Quote
Endeavour Starfleet wrote:Damn GMs! Wut were you thinking!!!
Half the game is emo raging on the forums. How DAr3 you deny your players that!
THERE ARe fOUR HOURS!
I WANT MY MONY BACK!!1
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
Serene Repose
Perkone
Caldari State
325
|
Posted - 2012.03.01 06:02:00 -
[20] - Quote
Alara IonStorm wrote:Brock Nelson wrote:
No, its too long, I posted my standard response, clearly I must've choosen the wrong response
Role Again. Brock Nelson Reply List. 2. Condescending Opinions 3. General Mocking 4. Sarcastic Agreement with OP. 5. Tired of your Spamming. 6. Analysis of RL Situation. 7. Suggestion of other MMO's 8. Forum Section Post would be better suited for. 9. Fixed that for you. 10. Detailed explanation of why you Suck. 11. Analysis of Mental Status. 12. ENGAGE RAGE MODE!
ROFL 
Smokestack lightnin' shinin' just like gold. |
rodyas
Tie Fighters Inc
461
|
Posted - 2012.03.01 07:45:00 -
[21] - Quote
Wanted to say mostly seeing 5s here, but am afraid of taking CCP Phantom's line away.
disorientating |
Petrus Blackshell
Rifterlings
595
|
Posted - 2012.03.01 16:13:00 -
[22] - Quote
rodyas wrote:Wanted to say mostly seeing 5s here, but am afraid of taking CCP Phantom's line away.
What? I'm confused.
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
Alara IonStorm
1708
|
Posted - 2012.03.01 16:17:00 -
[23] - Quote
Petrus Blackshell wrote:rodyas wrote:Wanted to say mostly seeing 5s here, but am afraid of taking CCP Phantom's line away. What? I'm confused.
I think he means...
5 = Tired of your spamming which a normal response is about a Thread Lock. That would be Phantom's line
|
BuckStrider
Hardcore p0wnography
9
|
Posted - 2012.03.01 16:25:00 -
[24] - Quote
Petrus Blackshell wrote:For the last week my corp and I have been experiencing a weird problem in our little pocket of space. I submitted a petition about it on February 29 at 21:22 ET. As it was not a grave and immediate problem (and not a stuck petition), I was completely shocked and dismayed to see a response with a resolution to the problem today (March 1) at 00:22 ET. That was three hours.
Now, I don't know about you, but when I pay my monthly fee for the two accounts that I run, I expect to receive the customer service I pay for. This was not it. It was prompt, helpful,and (I daresay) friendly. That is simply not the quality of service I expect from CCP, and I am deeply disappointed and enraged. I did not even get a chance to send a second message on the petition venting my anger at someone who is just doing their job just to vent my frustration at my impotent real life! This is unfair, and it is detracting from my enjoyment of Eve, and that of all other players whose petitions are promptly answered.
So, shame on you GM Pyro and the rest of the GM team. Way to ruin Eve for your players.
I totally understand your anti-rage, but now that the GM's are mostly freed up from investigating 'bot reports', dumb crap like "Promt Customer Support" might be the new FOTM.
Personally I think it sucks
|
arcca jeth
Dark Alliance
Dark Empire Alliance
78
|
Posted - 2012.03.01 16:31:00 -
[25] - Quote
received a response and satisfactory resolution to my 3 day old Petition yesterday. very happy with the resolution as it was fair and the problem was simple.
that said, the OP has a bit of sarcasm in it so not sure if troll. |
Bumblefck
Kerensky Initiatives
2910
|
Posted - 2012.03.01 16:32:00 -
[26] - Quote
Pity that I can't totally share your joy, as GM Pyro couldn't have been more helpful to me when (s)he changed my name without any explanation whatsoever, and someone more informed (and senior) had to countermand that decision >:(
----
CONCORD arrested two n00bs yesterday, one was drinking battery acid, the other was eating fireworks. They charged one and let the other one off. |
Nirnias Stirrum
Ore Mongers
BricK sQuAD.
19
|
Posted - 2012.03.01 16:36:00 -
[27] - Quote
0/10 |
Petrus Blackshell
Rifterlings
598
|
Posted - 2012.03.01 16:47:00 -
[28] - Quote
arcca jeth wrote:received a response and satisfactory resolution to my 3 day old Petition yesterday. very happy with the resolution as it was fair and the problem was simple.
that said, the OP has a bit of sarcasm in it so not sure if troll.
See, you're experiencing it too! CCP is just not living up to the standards that players have set out for it, nor giving us the service we paid money for. We paid for weeks-long petition waits and canned responses, and dammit that's what we should be getting. Not this prompt and useful stuff.
Why would I troll about such a serious issue?
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
TheBreadMuncher
Boxxed Up Industries
22
|
Posted - 2012.03.01 21:07:00 -
[29] - Quote
HTFU |
Petrus Blackshell
Rifterlings
607
|
Posted - 2012.03.01 21:39:00 -
[30] - Quote
TheBreadMuncher wrote:HTFU
It really amuses me how many people on the forums don't even read the OP before just posting a canned response. Why even post?
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers. US Timezone veterans and newbies alike are welcome to join us. Come chat in the "we fly rifters" in-game channel. |
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