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Friendly Dirk
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Posted - 2008.04.26 13:34:00 -
[1]
What I wrote to eve:
"""I had been playing this mission for at least 20 minutes with no problem and was able to kill 1 at a time and warp out. Suddenly game play became unstable and choppy and I could not see what was happening and everything was frozen while I was being attacted. Then gameplay became stable and I went from 100% shields to being in a pod without being able to react to the attact. I continually pressed warp to a base I had in my overview but I was not able to do anything. I lost my drake and it was equiped wit a special item. this took place at approximatly 2008 04 20:20. Please replace my ship and items. I had the ablity to get away and was not warp scrampled. """
No reponse from eve...
April 25 petition closed and in it is a message that was dated April 18th that I did not receive till now:
"""Hi,
Thank you for contacting customer support.
We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss.
Best Regards,
GM Mario
The EVE Online Customer Support Team"""
I guess Eve doesn't understand my complaint or they don't read the details of the complaint and these are just automated messages..
How many people have lost ships are displeased by this? Especially just after the new patch eve became unstable. Clearly Eve petitions and Eve are in the wrong here. You can't possible build your way up if the game is unstable and loose big ships because of Eves flaws.. Fix your game!!
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Monkey Saturday
SAS Elite Ops
Chaos Incarnate.
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Posted - 2008.04.26 15:13:00 -
[2]
Wicked plan to get your way m8, spam the forums.
So you lost a ship and didn't get it back. Join the club, it has happened to just about everyone.
When you leave can I have (what's left of) your stuff?
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3vil 5py
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Posted - 2008.04.26 16:12:00 -
[3]
I feel your pain - but Monkey is (a bit rude) correct. I've lost more then a handful of ships to "mysterious" freezes, and it hurts the first few times, hell it hurts every time, but you need to understand and be prepared for it to happen.
What you really need to understand, is the fact that EVERY SINGLE PERSON playing has lost, at a MINIMUM, one ship due to something beyond their control AND CCP's control. There are many reasons for things to happen that CCP can't see or control, and if they were to replace every ship of every person, simply on their word - chaos would surly ensue.
As for what you can do, I would consider doing lower level missions until you can manage to hold off hostiles during a "freeze" for a few seconds. I can assure you a well skilled drake pilot can last more then a bit if things go sour.
And monkey is totally right - forums are not the place for this, I would consider taking it down, it happens to us all and we're still here and enjoying this not so bug free game
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annab
Amarr
Vermin.
HUZZAH FEDERATION
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Posted - 2008.04.26 21:29:00 -
[4]
There is no need for more than one topic.
You have had some bad lag. Lag doesn't not show up on the server logs as the packets are delayed on other servers as it goes though the internet.
The policy of CCP is lag no refund of ships. So guess what no ship back.
Please deal with it or don't play online games. All of them have it.
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CCP Mitnal
C C P
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Posted - 2008.04.28 01:54:00 -
[5]
Locked
There is already an open thread on your issue.
Mitnal,
Community Representative
EVE Online
CCP Games
Email/Netfang |
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