EVE Search - Account Stolen?

All Channels

EVE General Discussion

Account Stolen?

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: [1] 2 :: one page
Author	Thread Statistics \| Show CCP posts - 3 post(s)
FightTh3p0w3r	Posted - 2008.04.28 23:07:00 - [1] Hey everyone, Just to point out that I HAVE submitted a petition and have NOT received and answer from ccp in over 20 hours. I believe I had a key logger on my computer a few days ago and re-installed windows. Now i was logged into the game, and tabbed out to sell a GTC, and I could not log into my account. I tried every password I usually use on the net, and also changed caps, none worked. I also have a support ticket filed ingame as i am logged in now, but if I log out I wont be able to log back in. i was disconnected at downtime, and am not able to log in. Nor am i able to retrieve my password via the "forgotten password" link. it just says wrong password. I have updated my petition with the required information to prove the account is mine. My question is: Why is it taking so long for me to get an answer? At least a confirmation from ccp letting me know they are working on it or something. It is unacceptable that I pay for this game on a monthly basis and recieve such poor customer support. Usually I get a instant/ within and hour response. Thank you. -Josh
Tarminic Black Flame Industries	Posted - 2008.04.28 23:08:00 - [2] Edited by: Tarminic on 28/04/2008 23:08:33 I thought that all you needed was your e-mail address to retrieve a lost password? EDIT: Also, what category did you file your petition under? ---------------- Tarminic - 35 Million SP in Forum Warfare Play EVE: Downtime Madness v0.81 (Updated 4/8)
Jinx Barker GFB Scientific	Posted - 2008.04.28 23:12:00 - [3] How do you know it was actually stolen? Maybe not? Maybe some sort of screw up, I forget my passwords all the time, well at least on other things than EVE.
FightTh3p0w3r	Posted - 2008.04.28 23:15:00 - [4] Originally by: Tarminic Edited by: Tarminic on 28/04/2008 23:08:33 I thought that all you needed was your e-mail address to retrieve a lost password? EDIT: Also, what category did you file your petition under? I went to the retreive lost password, and the system says "invalid user name / or email." and i have also entered every email i have ever used. Petition cat: Lost Accounts and Passwords.

CCP Prism X C C P	Posted - 2008.04.28 23:18:00 - [5] Well that is bad stuff As to the response time I can't say much. Not my department and I have 0 GM experience (other than RMT which I wont shut up about over coffee much to their dismay, and that's just a hobby really). But you only do need the user name and the email registered with it to reset the password. It will only provide a temporary solution if the keylogger is still on your computer but it's good for locking the account down at the least. You might also want to change the password for that email account if that is something you type in to access it. I apologize for not being able to reassure you any further. I can't say whether the issue is being looked into at the moment or not. But the petition will be looked into and resolved in an appropriate manner. ~ Prism X EvE Database Developer Relocating your character to a cozy, secure container since 2006. Relocating your cozy, secure container to the EVE cemetery since 2008.

Tarminic Black Flame Industries	Posted - 2008.04.28 23:19:00 - [6] Originally by: FightTh3p0w3r Originally by: Tarminic Edited by: Tarminic on 28/04/2008 23:08:33 I thought that all you needed was your e-mail address to retrieve a lost password? EDIT: Also, what category did you file your petition under? I went to the retreive lost password, and the system says "invalid user name / or email." and i have also entered every email i have ever used. Petition cat: Lost Accounts and Passwords. All you can do at this point is be patient. I believe that issues of account hacking are a very high priority so it should be taken care of quickly. Make sure that when you log in you check your petition by going to the Help screen, you should be able to see any petitions you've filed. Check to make sure the GM's haven't sent you any messages, they may want more information from you. ---------------- Tarminic - 35 Million SP in Forum Warfare Play EVE: Downtime Madness v0.81 (Updated 4/8)
FightTh3p0w3r	Posted - 2008.04.28 23:21:00 - [7] Originally by: CCP Prism X But you only do need the user name and the email registered with it to reset the password. It will only provide a temporary solution if the keylogger is still on your computer but it's good for locking the account down at the least. You might also want to change the password for that email account if that is something you type in to access it. the people on the other side of the key logger, went into my account, changed my password AND my email. So I can no longer do the password retrieval via the website.
Bish Ounen Gallente Omni-Core Freedom Fighters Ethereal Dawn	Posted - 2008.04.28 23:27:00 - [8] Originally by: FightTh3p0w3r Originally by: CCP Prism X But you only do need the user name and the email registered with it to reset the password. It will only provide a temporary solution if the keylogger is still on your computer but it's good for locking the account down at the least. You might also want to change the password for that email account if that is something you type in to access it. the people on the other side of the key logger, went into my account, changed my password AND my email. So I can no longer do the password retrieval via the website. No to be a downer, but if the account thieves have gone that far, your character already has an empty wallet and nothing in the hangar. In fact, I wouldn't be surprised to find the character deleted before the end of the day. Hopefully CCP can restore you to before the account theft, but if not, you'll just have to start over. Sorry buddy. May I recommend this as a solution to any future keylogger issues? I guarantee it will solve that problem, and you can still play EVE.

CCP Prism X C C P	Posted - 2008.04.28 23:28:00 - [9] Seems GM Sparkle has already replied to the original petition some 9 hours ago. I guess you can no longer access that petition due to password changes. I don't really know the proper procedure here but I reckon you'd best re-petition with this account. I'll jump into the client and eve-mail you the standard requirements for these claim to speed things up for you. ~ Prism X EvE Database Developer Relocating your character to a cozy, secure container since 2006. Relocating your cozy, secure container to the EVE cemetery since 2008.

Vicis Tractus	Posted - 2008.04.28 23:31:00 - [10] Originally by: CCP Prism X Seems GM Sparkle has already replied to the original petition some 9 hours ago. I guess you can no longer access that petition due to password changes. I don't really know the proper procedure here but I reckon you'd best re-petition with this account. I'll jump into the client and eve-mail you the standard requirements for these claim to speed things up for you. this is exactly what should happen CCP Prism thanks for helping this guy and so quickly with no effort and to the ppl who say they odnt resond or important issues heres the proof
Cailais Amarr VITOC Chain of Chaos	Posted - 2008.04.28 23:32:00 - [11] Customer Service from a Dev at midnight - cant say much against that. Impresive, most impresive. darth vader voice C. A new look at Local - IDEA
FightTh3p0w3r	Posted - 2008.04.28 23:34:00 - [12] Originally by: Vicis Tractus Originally by: CCP Prism X Seems GM Sparkle has already replied to the original petition some 9 hours ago. I guess you can no longer access that petition due to password changes. I don't really know the proper procedure here but I reckon you'd best re-petition with this account. I'll jump into the client and eve-mail you the standard requirements for these claim to speed things up for you. this is exactly what should happen CCP Prism thanks for helping this guy and so quickly with no effort and to the ppl who say they odnt resond or important issues heres the proof Im sorry that I no longer have access to that petition that was on my account that got stolen. I did however creat a new petition with the same email I have on the account, so if you can check for a petition under the email of "[email protected]" You will find the exact same petition, with my required details for retrieval
El'Niaga Minmatar Republic Military School	Posted - 2008.04.28 23:57:00 - [13] Hmm I hope you filed it out using the account your posting with :). Also I would edit out your email above :).

CCP Prism X C C P	Posted - 2008.04.29 00:09:00 - [14] Edited your email out, not smart to post it here to be honest. I cannot see any petition linked to the account you are currently posting with. I reckon that you used a non-account specific method seeing as you are quoting an email addy there and I do not have access to those petitions.. as far as I know (0 GM experience). I do hope the issue resolves for you, I can only imagine teh total suck it is. ~ Prism X EvE Database Developer Relocating your character to a cozy, secure container since 2006. Relocating your cozy, secure container to the EVE cemetery since 2008.

Cori4n Caldari principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.04.29 01:31:00 - [15] Are you sure you didn't just hit caps lock
Curzon Dax Deep Core Mining Inc.	Posted - 2008.04.29 01:47:00 - [16] /me stalks Prism X into this thread...
FightTh3p0w3r	Posted - 2008.04.29 02:23:00 - [17] i created a new petition with this character and am jump awaiting ccps response.
FightTh3p0w3r	Posted - 2008.04.29 04:04:00 - [18] Originally by: Cori4n Are you sure you didn't just hit caps lock nope :P Still waiting on a dev or ccp rep to respond.
Daelorn Dark Cartel Synchr0nicity	Posted - 2008.04.29 04:22:00 - [19] Originally by: FightTh3p0w3r Originally by: Cori4n Are you sure you didn't just hit caps lock nope :P Still waiting on a dev or ccp rep to respond. What category did you petition under? Petition under exploits or stuck and you should get a response within a few minutes (At least last time I had to petition it was like that)
FightTh3p0w3r	Posted - 2008.04.29 05:11:00 - [20] Originally by: Daelorn Originally by: FightTh3p0w3r Originally by: Cori4n Are you sure you didn't just hit caps lock nope :P Still waiting on a dev or ccp rep to respond. What category did you petition under? Petition under exploits or stuck and you should get a response within a few minutes (At least last time I had to petition it was like that) Done
Obama Girl	Posted - 2008.04.29 06:00:00 - [21] How can you post on forums if you don't know your password (which must have been changed, so that forum auto-login would not work) ?
Jmanis Catharg Caldari Stickler inc	Posted - 2008.04.29 06:06:00 - [22] Originally by: Obama Girl How can you post on forums if you don't know your password (which must have been changed, so that forum auto-login would not work) ? Trial account.
The Icefox Gallente Under the Wings of Fury Atrocitas	Posted - 2008.04.29 06:34:00 - [23] Originally by: Bish Ounen May I recommend this as a solution to any future keylogger issues? I guarantee it will solve that problem, and you can still play EVE. Lol shameless open source plug! I love it. Or you could just stop watching all that darned internet ****. Don't click on things that seem fishy run a firewall and virus scanner don't open attachments or emails when you don't know who they are from etc etc etc etc... A more secure OS while a very good start is still no substitute for safe computing practices. (Aww hell did I just out my self as an IT guy?) Bored during down time? Try this.
Evita Achura Caldari Science and Trade Institute	Posted - 2008.04.29 06:35:00 - [24] Originally by: CCP Prism X Seems GM Sparkle has already replied to the original petition some 9 hours ago. I guess you can no longer access that petition due to password changes. I don't really know the proper procedure here but I reckon you'd best re-petition with this account. I'll jump into the client and eve-mail you the standard requirements for these claim to speed things up for you. STICKY this thread and any time some one *****es about bad customer service direct them here to the DEV team jumping in to do Customer service at midnight when its not even their department or problem to fix. This is why I like CCP damn it.
F'nog Amarr Celestial Horizon Corp. Valainaloce	Posted - 2008.04.29 06:45:00 - [25] Originally by: Jmanis Catharg Originally by: Obama Girl How can you post on forums if you don't know your password (which must have been changed, so that forum auto-login would not work) ? Trial account. Trials can't post in GD, though. Originally by: Kazuma Saruwatari F'nog for Amarr Emperor. Nuff said
Xtreem Gallente Knockaround Guys Inc. Exxxotic	Posted - 2008.04.29 07:15:00 - [26] If its your account, im sure u will get it back my second mains account was hacked, password changed as was the email, no idea how they got access, cant be a key logger otherwise they would have swiped my main main account with billions, caps etc, my second main only had a cnr a few bs and no waller, GMs looked into it, saw the chnages to my account and the odd ip's restored it very fast and effectivly. and the person even attempted to get back in (they had the password resent via lost password thinking they email was still the one they chnaged it to) 100% great work on the gms on this, so dont fret
FightTh3p0w3r	Posted - 2008.04.29 23:32:00 - [27] This character is on my other account, witch I pay for. so no trail here :p Still waiting on ccp.
FightTh3p0w3r	Posted - 2008.04.30 00:15:00 - [28] Edited by: FightTh3p0w3r on 30/04/2008 00:16:47 Originally by: CCP Prism X All in due time young grasshopper. It's not my place but I'll alleviate your worries by telling you the answer was correct as far as I can see. It just takes some due diligence, a free GM, and all such. Rest easy. Best I can do for you being a Database Developer and already stepping well over my boundaries here. where can i vouch to get you into a higher position :P and jump ingame, I would like to ask you a few ?'s about databases and stuff.... if your allow to. (not the eve db) ---------- Cost to play eve: $15 USD a month Selling GTC's: $60 USD a month Getting a keylogger and waiting 2+ days for you main to be re-op: PRICELESS
zoltar Caldari Perdu Opus	Posted - 2008.04.30 00:41:00 - [29] Originally by: CCP Prism X All in due time young grasshopper. It's not my place but I'll alleviate your worries by telling you the answer was correct as far as I can see. It just takes some due diligence, a free GM, and all such. Rest easy. Best I can do for you being a Database Developer and already stepping well over my boundaries here. just wow. im speachless! no kidding, speachelss and I think im welling up with tears a little bit from the joy. Prism, you sir are the most awesomest and coolest CCP employee ever!!11 This is how all of CCP should act. bravo good sir, bravo! And there was a thread before this one that I read, about the whole no clone thing, Bravo again for your honest post. Now sir, will you please teach the rest of CCP how its done.
Pasha Cracken Caldari Thanos and Killjoy Productions	Posted - 2008.04.30 00:46:00 - [30] I would like to extend a special thank you to CCP Prism X for his hard work, and keeping me informed. This is my main character and I am posting to confirm that I have received the account back, all in golden order. Thanks to all the mates at ccp who worked on this, And im off to go pew pew! -Josh aka fight -----

Pages: [1] 2 :: one page
First page \| Previous page \| Next page \| Last page

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.