| Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 30 40 50 .. 50 :: one page |
| Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Maxima Bane
Caldari
Underground-Operators
   |
Posted - 2011.02.19 14:10:00 -
[991]
Bumps for a contract
|
Frankie Azaro
|
Posted - 2011.02.20 00:19:00 -
[992]
bump! |
Mr M
|
Posted - 2011.02.20 06:22:00 -
[993]
Great service even now when they're war deced.
Anyone wanna join up and hire some mercs to war dec the decees? 
Get paid ISK writing about Eve |
Jita Tradedrone
|
Posted - 2011.02.20 07:39:00 -
[994]
a good service, a lot faster than i've expected with them having the wardec on.Thanks!
|
Arcin Hamir
|
Posted - 2011.02.21 20:57:00 -
[995]
Just used Red Frog over the weekend to move a load of ships - excellent service very fast and efficent.
|
exuromortis
Gallente
Omni-Core Freedom Fighters Productions
Voodoo Groove
|
Posted - 2011.02.22 00:06:00 -
[996]
Excellent Service, have used them multiple times and will keep using them. Very fast, and very professional!
Signature in the Making |
Justice Jimjams
|
Posted - 2011.02.22 19:36:00 -
[997]
Opened a contract to give these guys a go, I like what I've seen so far...
|
Gaius Xellex
|
Posted - 2011.02.24 04:32:00 -
[998]
Serivce wanted, bump 
|
Valin Rook
|
Posted - 2011.02.24 15:37:00 -
[999]
Even with an outlandish workload my product was delivered in less than 24 hours. Phenomenal service. I am a dedicated customer for life.
|
RicheNZ
|
Posted - 2011.02.25 19:48:00 -
[1000]
Best freighters in game by far
|
Agent 0014
|
Posted - 2011.02.25 20:10:00 -
[1001]
Excellent service - once again! I just posted 3 contracts, and less than 3 hours later they were delivered. Even with a war-dec...
You guys are awesome!
Agent 0014
(Twice as Smart as Bond)
|
Whitehound
The Whitehound Corporation
Frontline Assembly Point
|
Posted - 2011.02.25 20:34:00 -
[1002]
Red Frog has broken a package, so their pilot told me. Then he tried to sell the content to me by contract, which was odd since I have not received the collateral of the broken delivery. I had to reject the offer and told him to first fail the contract before he tries to sell to me what is already mine. I really should have cashed in on the collateral, but I bought it of the pilot and just reduced the reward, which was never paid, down to 1m ISK.
About 10 contracts then took 5 days(!) to complete.
Next time RF is at "Kragen" will I give some other hauler corporation a chance. The last two weeks certainly sucked for me.
--
|
Cleavon69
|
Posted - 2011.02.26 00:53:00 -
[1003]
Outstanding service, made hte contract up last night, and logged on this morning, was all done, very good service!
|
Thoanval
|
Posted - 2011.02.26 02:11:00 -
[1004]
Contract up, look forward to the good service
|
RicheNZ
|
Posted - 2011.02.26 04:43:00 -
[1005]
Edited by: RicheNZ on 26/02/2011 04:43:34
Another haul i don't have to wurry about thanks RF
|
Classic Win
|
Posted - 2011.02.26 05:50:00 -
[1006]
Flawless service even during Hulkageddon!
|
Locin WeEda
Gallente
Red Frog Investments
|
Posted - 2011.02.26 07:14:00 -
[1007]
 Originally by: Whitehound
Red Frog has broken a package, so their pilot told me. Then he tried to sell the content to me by contract, which was odd since I have not received the collateral of the broken delivery. I had to reject the offer and told him to first fail the contract before he tries to sell to me what is already mine. I really should have cashed in on the collateral, but I bought it of the pilot and just reduced the reward, which was never paid, down to 1m ISK.
About 10 contracts then took 5 days(!) to complete.
Next time RF is at "Kragen" will I give some other hauler corporation a chance. The last two weeks certainly sucked for me.
Whitehound, I am very sorry for your experiences during our wars + Hulkaggeddon, and I want to thank you for your feedback.
Point 1. Broken package. That specific contract got a bug where the complete and fail button was missing. The pilot clicked the repackage option by a mistake instead of petitioning it, or moving the contract alt to the location, trying to complete it in station.
Our internal procedures for accidental repackaging or breakage of packages are that we should contract the content to the client with the collateral as the price, and no reward. The contract should only be failed after contact with the customer has taken place, although in this case, with a missing complete and fail button, this might have been difficult, until either the complete and fail buttons reappeared, or the contract expired, then the client can claim the collateral.
Point 2. Waiting times: The queue during the latest week has been up in 320 outstanding contracts at most. (kraken level = 150 contracts). The average completed contracts have been 148 contracts pr day for the period. While we have kept our number of completed contracts pr day about equal or better than our normal war periods, we did not anticipate the huge increase in contract volume that took place during Hulkaggeddon, and in the preparation for Hulkaggeddon. This did create a queue we were not manned to handle in our normal 48 hour time we state during wars. Some clients had to wait for over 5 days to get all their contracts done, and we deeply apologize for that.
We have hired several new pilots to keep up with the extra demand, and the queue is starting to get under control. We still have contracts that are older than 48 hours out that we are trying to clear from our queue.
Again, I am very sorry for your experience (and others) during the latest two weeks.
Red Frog Freight Service -
|
Whitehound
The Whitehound Corporation
Frontline Assembly Point
|
Posted - 2011.02.26 10:10:00 -
[1008]
Originally by: Locin WeEda
Point 1. Broken package. That specific contract got a bug where the complete and fail button was missing. The pilot clicked the repackage option by a mistake instead of petitioning it, or moving the contract alt to the location, trying to complete it in station.
Our internal procedures for accidental repackaging or breakage of packages are that we should contract the content to the client with the collateral as the price, and no reward. The contract should only be failed after contact with the customer has taken place, although in this case, with a missing complete and fail button, this might have been difficult, until either the complete and fail buttons reappeared, or the contract expired, then the client can claim the collateral. ...
It looked very much like a scam at that point. I would have laughed if your pilot would have insisted on doing it his way.
But anyhow, if you are loaded with work will I try to use some other hauling corp. No idea which one, but just to get my stuff moved faster and to help you, too. It makes no sense to give you more and more contracts when you are already too busy, but it only leads to longer times for everyone. You may even want to refer your customers to another, friendly hauler corporation in such times.
--
|
Souro Foirtan
|
Posted - 2011.02.26 13:45:00 -
[1009]
Great Stuff RFF!
awesome service, clearly can see why you guys shift a huge amount of contracts a day.
By far the best , safest and the easyest way to have your crap moved !
go frogs go !
|
Commander Wiggan
Red-Frog
|
Posted - 2011.02.26 13:54:00 -
[1010]
Edited by: Commander Wiggan on 26/02/2011 13:54:08
-
|
Paul 573
|
Posted - 2011.02.26 20:03:00 -
[1011]
Contract up. Thank you guys for what you do.
|
Classic Win
|
Posted - 2011.02.26 22:23:00 -
[1012]
Originally by: Locin WeEda
...
I'll jump in for just a moment, if you don't mind. I have anticipated that Hulkageddon will make an impact on delivery times and calculated the delay in advance. Many players tend to use freighter services during Hulkageddon, especially at the time when they've stated that industrials are a target too. People just want their stuff to be safe that's why they hire 3rd party with collateral.
That being said, a couple of days of delay doesn't mean much to me as I've already counted on delay, considering the circumstances. RF Freight service is still very professional and reliable even in the most harsh situation possible (wardec + mutated Hulkageddon that targets industrials).
Thumbs up, guys. Keep up the good work.
|
Thoanval
|
Posted - 2011.02.26 22:38:00 -
[1013]
Excellent Service, thanks for the fast delivery.
Will use again in the future
|
Mr M
|
Posted - 2011.02.28 06:17:00 -
[1014]
As much as I hate twitter I love you guys. Keep on trucking!
Get paid ISK writing about Eve |
Marcus Aler0n
|
Posted - 2011.02.28 08:39:00 -
[1015]
Great service, had 4 ships moved 40 jumps, set contract before I left for work, it was complete when I got home.
|
Abram Thrust
MARSOC Galactic
|
Posted - 2011.02.28 21:05:00 -
[1016]
Bump from a second time Satisfied Customer.
2 loads from one corner of highsec to the other in less than 12 hours, despite a "Godzilla" Que
Keep gettin 'er dun RF o7
It's amazing the glory you can win with a Rifter, a handfull of Fusion S, and Balls |
Alaekessa
|
Posted - 2011.02.28 23:33:00 -
[1017]
I look forward to giving your freight service a glowing review
|
Jared Danecki
|
Posted - 2011.03.01 08:05:00 -
[1018]
First time I've used Red Frog's services and it won't be the last! Great service.
|
nabort
Brutor Tribe
|
Posted - 2011.03.01 18:49:00 -
[1019]
<3 RF.
Put up 5 860km3, 20 jump contracts during an extremely busy period, whilst RF was under a war dec and all got completed within 3 days (2 on the first day).
Will definitely use again.
Please re-size your signature to the maximum allowed of 400 x 120 pixels with a maximum file size of 24000 bytes. Applebabe |
Alaekessa
|
Posted - 2011.03.02 06:06:00 -
[1020]
I wanted to thank the haulers of Red Frog Freight for their prompt service. I plan on using their service again in the future.
I highly recommend them to anyone with hauling needs
|
| |
|
| Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 30 40 50 .. 50 :: one page |
| First page | Previous page | Next page | Last page |