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Disconnect without knowing

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Andrew Carneg	Posted - 2008.06.04 20:07:00 - [1] Ok, I don't know who did what, but I officially am getting over frustrated (for lack of words the filers won't block out) over this. I am playing eve, mining, just mining my own business, I disconnect. No problem, eve client restarts, I log back in, doesn't happen often enough for me to get to excited over. Only issue, I don't know I disconnect....WHA?!?!?! My client continues and never realizes it disconnects. I find out by trying to move, or that something should happen that hasn't happened like in mining. Now as far as know, I have not done anything to my connection or to the eve client to cause these issues. I actually was able to at some point log back into my character that disconnected while leaving the other client with the disconnected character running. I actually had the stupid thing running for over a half hour and it never restarted the client like it should have. Anyways, this is my rant to help me cool off and to see if anyone else is having this type of issue. And on a last note, know downloaded patch that I know off had happened when this thing started, so I have no idea why the client is not seeing that it is no longer connected to the server.
Rikeka Eye of God Intrepid Crossing	Posted - 2008.06.04 21:55:00 - [2] Seen it happen (a lot). Happens to me sometimes at the worst times possible. (you camping a station in 0.0 in a dictor, on Ventrillo you hear a red has undocked, and people tell you you have to drop a bubble, you try even though you never saw the red, no bubble is dropped... Game crashes) Thing is disconnected 5 minutes ago, but client never noticed it. Nothing strange. It's EVE. "SSDD".
Spartus Raile East Khanid Trading Khanid Trade Syndicate	Posted - 2008.06.05 00:59:00 - [3] I'm getting these disconnects about 5 times a day, I run two accounts, and sometimes it will happen to one but not the other, all seemingly not related to my actual connection as xfire/msn/firefox all function correctly without any signs of a disconnection. it doesnt make sense and is annoying as hell when your sat in a belt for 10 minutes before you realise that your disconnected and youve waste all that time! :@ --- Warning:,Veldspar can seriously damage your health and mental wellbeing. Do not place Veldspar over your head. Do not ingest. If Veldspar makes contact with your eyes, rinse immediately
Tuberider Pothouse Cartel IDLE EMPIRE	Posted - 2008.06.05 11:06:00 - [4] 15 mins my game carried on for the other night after i'd been kicked,i timed it. Any chance the game could tell us sooner. Costs alot in lost drones,missed targets and sometimes lost ships. I'd like to know i've lost connection asap, not 30mins later when i log on to find i'm now in a station and lacking 3-400 million isky Three. Three. And we'd better not risk another frontal assault. That rabbit's dynamite

CCP Tanis.	Posted - 2008.06.05 17:34:00 - [5] Bug reports with logserver of the problem happening are a huge help to us. ____________________________ I break things. Tanis. Testing Lead EVE Online CCP Games "GM Voodoo > That plan really straddles the fine line between genius and idiocy." "CCP Tanis. > And that differs from everything else I do how?"

Andrew Carneg	Posted - 2008.06.05 20:55:00 - [6] Thank you for your response, I'll make sure I will do that next time.
princess katie	Posted - 2008.06.06 14:20:00 - [7] why are we crashing and getting flamming error reports and dont say that reports help you lots, BECAUSE on the error notices it plainly says CCP is sorry but has to close so if you give that message , then you obviously know it has happened. and you have the report. HOW do you expect us to play a game that you charge us for but continously take money from us under false pretences, because we cant stay on line. Im sick to the teeth of your pathetic excuses. fix it pls or close the game and refund us all.
Toshiro GreyHawk	Posted - 2008.06.06 19:06:00 - [8] Edited by: Toshiro GreyHawk on 06/06/2008 19:07:12 OK. What I've noticed - was that if I was just sitting there doing nothing then after 15 minutes I will be logged off under some circumstances but not others. Variables: 1) Did I have another account on? If so I stand a greater chance of having one of them logged off. 2) Is the population high? If so I stand a greater chance of having someone logged off. My belief is that this isn't a bug - it's intentional. Many MMO's will log you off after 15 minutes of inactivity. I have had this happen when I was flying through space though usually not. I have rarely had this happen if I was mining or flying a mission and actively using the character though I have had the game just crash. So the real question here is: Is there a load saving device that automatically logs users off if they are inactive for 15 minutes or not? If so, does in differentiate between computers running more than one account or not? Does the number of users who are logged in change this load saving device being triggered or not? If this is intentional - no indication is given to the user that their account is logged off - though other accounts, if the user catches it and the user being logged off is in their address book, will get the little read logging off portrait and of course if they're watching the ship, the user being logged off is in they will see it take off into space.
princess katie	Posted - 2008.06.07 06:14:00 - [9] how do we go about getting a refund for the total account use? seeings as we keep on crashing every min you being ccp have wasted our time. all I get on 2nd and 3rd acccounts is ccp has had a problem with its ccp exe file and has to close ...OK that not a problem if it happens once or twice BUT 60 times an hour?
princess katie	Posted - 2008.06.07 07:06:00 - [10] Edited by: princess katie on 07/06/2008 07:08:47 Edited by: princess katie on 07/06/2008 07:08:06 these are the messages i get CCP has had a problem with their ccp exefile and has had to close sorry if you were doing something. and Run Time Error programe C:\programeFile\ccp\eve\bin\ExeFile.exe R6025 -pure virtual Function call and ref the reports . on the petitions it says attach a directX but doesnt show you a way to aatch one.( the actual report is to large for the petition)???

shuckstar Hauling hogs CryoGenesis Mining Syndicate	Posted - 2008.06.07 14:54:00 - [11] Originally by: princess katie why are we crashing and getting flamming error reports and dont say that reports help you lots, BECAUSE on the error notices it plainly says CCP is sorry but has to close so if you give that message , then you obviously know it has happened. and you have the report. HOW do you expect us to play a game that you charge us for but continously take money from us under false pretences, because we cant stay on line. Im sick to the teeth of your pathetic excuses. fix it pls or close the game and refund us all. Agreed, also why are we doing your job for you? Submit this, Submit that.....When it crash's it clearly states CCP is sorry but has had to close, you know whats wrong, just all your heads stuck into getting that FW crap into game. Minor rant over
princess katie	Posted - 2008.06.07 20:26:00 - [12] Originally by: Toshiro GreyHawk Edited by: Toshiro GreyHawk on 06/06/2008 19:07:12 OK. What I've noticed - was that if I was just sitting there doing nothing then after 15 minutes I will be logged off under some circumstances but not others. Variables: 1) Did I have another account on? If so I stand a greater chance of having one of them logged off. 2) Is the population high? If so I stand a greater chance of having someone logged off. My belief is that this isn't a bug - it's intentional. Many MMO's will log you off after 15 minutes of inactivity. I have had this happen when I was flying through space though usually not. I have rarely had this happen if I was mining or flying a mission and actively using the character though I have had the game just crash. So the real question here is: Is there a load saving device that automatically logs users off if they are inactive for 15 minutes or not? If so, does in differentiate between computers running more than one account or not? Does the number of users who are logged in change this load saving device being triggered or not? If this is intentional - no indication is given to the user that their account is logged off - though other accounts, if the user catches it and the user being logged off is in their address book, will get the little read logging off portrait and of course if they're watching the ship, the user being logged off is in they will see it take off into space. Ofc this chap could have hit it on the head, it just maybe intentional , funny how having an account crash of line would cut down the ammount of people on line thus helping the test server and this new project. ie less lag to share around. Also who best to hit ..the people with 2/3 accounts as for a start there are less of those to complain than say have 1/2 accounts. The fact are a lot keep crashing and its ok to send in compaints and bug reps, but nobody listens all certain people are concerened about is the next members paying their bills increasing the revenue . not how they get it or how unhappy they are making people who have made a massive time investment into this game . Its actualy become not so much a game any more , more like a nightmare. And whats more the next patch is upon us , so we have to now look forward to the next 4 months of problems. I say this, fix this problem before you create others. All the C:\proFiles\ccp\eve\bin\exefile.exe r6025 -pure Virtual function calls and all the python25.dll(s) and all the appologies for the exefilee,exe libary files Runtime ..in the world wont be any good to you when your membership starts to decline through unhappy pilots. I suggest frankly you look at the horizon and think about whats comming over it and what has already just entered. we all love eve BUT we dont like being let down ,,nobody does. pls fix this problem and hey while your at it find out where your GM,s are hidding , because they dont seem to be helping these days so much .
princess katie	Posted - 2008.06.08 10:24:00 - [13] So I sent in a bug report on my problem they then asked for more info (which I may add was attched in the first report and suequent email). but I resent it using the edit bug report. I then submitted it that didnt seem to do a thing, as the original bug report page came back into the edit mode so I checked the box to close after I resubmitted it a second time. Then I get an email saying thankyou for closing the bug report have a nice day (or words to that effect) duhhh !!! all I was doing was closing the page. Ever heard of the saying "as usefull as a chocolate fireguard"' Well I have 4 accounts and spent so much time in game as we all have , but its about that time when Im starting to think enough is enough 2 massive games are on the horizon and one is here now EVE dont seem to care anymore about us and since I pay 4 monthly account bills and cant use them properly. this will be my last week. BUT most will say thank god they are gone I just hope that some of you can change EVE (ccp) back into what it was.
princess katie	Posted - 2008.06.08 13:59:00 - [14] Ok ccp have found the answer : CCP does not advise we use one computer with multi accounts . So all you "wing men" people that took that offer up get another computer, although I didnt see that advertised in their adverts.! So if one has 4 accounts you must have 4 computers .so I took them by their word and put online 3 computers. and low and behold ....same problem ! maybe CCP ment house .. well im not buying 3 house to see if that is the problem :)
Bom Bolenath	Posted - 2008.06.08 15:36:00 - [15] How is this problem anything different than your garden-variety case of desync? That's what desync does: suggest that you're still connected when in fact the only thing to do is relog. If the problem persists for more than a few secs in low-lag environments, you can be pretty sure that a client restart is the only solution. Desync is an old, nefarious problem in this game. In my experience, submitting logs and bug reports hasn't been terribly useful. CCP doesn't recognize desync as warranting ship refunds because nothing shows in the logs. That being the case, the demand for logs and bug reports seems disingenous, no?
Messerschmitt facility Shinra Shinra Alliance	Posted - 2008.06.09 17:02:00 - [16] Edited by: Messerschmitt facility on 09/06/2008 17:03:26 YES!, My problem is almost identically as yours OP. It happens ONLY when I am idling (meaning I don't do anything, not even move the camera) even tho I am let's say browsing internet in the background. After several minutes I get connection lost ONLY if I do any kind of action (I type something and press enter, I change ship, I do a move). The disconnection happens ONLY if I do an action after idling in game for several+ minutes. If I don't do any action my game continues but I am allways afraid now that I might already be disconnected and it's just the client who keeps going until I will do any kind of action EDIT: I have tested and it seems it's only in premium graphics. If you run the same client in normal graphics you won't experience this disco's. It also all started for me last week and keep having problems since. _________________________________ A conclusion is the place where you got tired of thinking...
xXxSatsujinxXx Ascent of Ages Cosmic Anomalies	Posted - 2008.06.10 21:54:00 - [17] Edited by: xXxSatsujinxXx on 10/06/2008 22:02:24 I have the same problem quite often, as does my room-mate. I don't think you get disconnected after a certain amount of inactivity... I believe that the eve client doesn't "ping" the server all the time, since that would create lots of traffic for the servers. Instead, it only polls the server when requesting new information (opening assets window, turning mods on, anything that changes basically). So if you're sat idle, and you get disconnected, the client isn't gonna notice until it next tries to contact the server, of course it will get no reply, and drop out after 30 secs or so. Both me and my roomy run on the same connection, and i can see his monitor from my desk, after being DC'd one day i glanced at his screen, he was afk on the ps3... his comp sat there for over 3 hours without telling him it was disconnected. As soon as he tried to do anything, the client dropped. So - we both got disconnected, mine was instant, and his was delayed. This leads me to believe what i do, rather than getting dropped because of inactivity. If it is because of the reason stated above, then not much can be done without significantly increasing server traffic... (and we all know what that leads to) Its an annoyance, but nowhere near as annoying as the solution would be... :) Solution - stop idling... lol
Messerschmitt facility Shinra Shinra Alliance	Posted - 2008.06.11 05:15:00 - [18] A GM sugested I open the Help channel and leave it open. Surprisingly I no longer loose connection after AFK-ing. This is really wired. _________________________________ A conclusion is the place where you got tired of thinking...
Smoke Puffs The Scope	Posted - 2008.06.12 08:11:00 - [19] Edited by: Smoke Puffs on 12/06/2008 08:12:48 same problem here, i get that all the time .. since sometimes i have eve on one screen in window mode and a web page in the 2nd screen and if i turn my attention to the website for a few minutes when i get back to eve i have to click on the wallet and update to get the "disconnected" message, very annoying. PS: what i sometimes do is to open the Ping Plotter program and put it to run a scan for the eve ip..when i do that i never get disconnected, strange, because when i made the petition about the problem the GM asked me to use pingplotter to record what's happening when i get disconnected, but it never happened with the program on so no data to provide :/ -- "Look at that ship ... is it broken? why so much smoke?!"
Total Noob School of Applied Knowledge	Posted - 2008.06.14 03:31:00 - [20] For me it helps to have open very active channels like "recruitment" and "help". Not sure if that would help in the cases posted above.

Kyra Felann Noctis Fleet Technologies	Posted - 2008.06.14 04:55:00 - [21] It seems like Eve doesn't send any sort of "keep-alive" signal or something.


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