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Client update was unsuccessful

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Mygalli Imperial Academy Amarr Empire 0	Posted - 2012.03.13 13:14:00 - [1] - Quote As of downloading and updating to the new version of the EVE Client, and attempting to patch the needed information with the new Launcher, progress is stopped at about 10% by an 'exception' window and the message in the launcher 'Clent update was unsuccessful' The pop-up window has an 'OK' button to close it, and contains a lengthy bug report which I cannot properly provide as the forums do not allow for HTML information to be posted. Currently, the issue is completely preventing play, and any attempts to create a petition for the issue have been met with a general error stating my petition could not be sent.
Berale Royal Amarr Institute Amarr Empire 0	Posted - 2012.03.13 13:16:00 - [2] - Quote Try having the launcher in the foreground. If that doesn't work, try having nothing else open while it's applying the patch. One of those resolved it for me.
Mygalli Imperial Academy Amarr Empire 0	Posted - 2012.03.13 13:33:00 - [3] - Quote Berale wrote: Try having the launcher in the foreground. If that doesn't work, try having nothing else open while it's applying the patch. One of those resolved it for me. I have tried both methods suggested and still encounter the same issue. To clarify some of what I'm seeing, and what I use: My system is Windows 7 64bit The launcher version appears as v.1.05 Patching progress begins at 5.2% of the patch already loaded as soon as the launcher begins patching, and stops consistently at 11.6% before displaying the 'Client update unsuccessful' message and the error report.
Kebure'Danis Ghost Patrol Bringers of Death. 0	Posted - 2012.03.13 13:39:00 - [4] - Quote I've found problems too. It stops at roughly 5% and an exception pops up. It starts with: Quote: Exception during UpdaterModule.Update Traceback (most recent call last): File "lib\update.pyc", line 527, in Update File "lib\update.pyc", line 576, in _Update File "lib\update.pyc", line 304, in Run File "zsync\zsync.pyc", line 1419, in ApplyPatch File "zsync\zsync.pyc", line 1411, in ApplyPatch WindowsError: [Error 32] El proceso no tiene acceso al archivo porque est+í siendo utilizado por otro proceso: 'D:\\Program Files (x86)\\CCP\\EVE\\resCharacterModularMale.stuff' The last line spanish part says: Process doesn't have access to the file because it's being used by another process: ....
Berale Royal Amarr Institute Amarr Empire 0	Posted - 2012.03.13 13:43:00 - [5] - Quote You running the launcher as administrator? Not sure if that helps.
Mygalli Imperial Academy Amarr Empire 0	Posted - 2012.03.13 13:46:00 - [6] - Quote I receive something similar, however the entire report is in excess of 5500 characters, and contains HTML coding that prevents me from posting it verbatum to the forum. I can, however, confirm that I'm receiving a different error, the first lines of which are as follows: Quote: Exception during UpdaterModule.Update Traceback (most recent call last): File "lib\update.pyc", line 527, in Update File "lib\update.pyc", line 553, in _Update File "lib\update.pyc", line 277, in Run File "zsync\zsync.pyc", line 1209, in CreatePatch File "zsync\zsync.pyc", line 946, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
Kebure'Danis Ghost Patrol Bringers of Death. 0	Posted - 2012.03.13 13:46:00 - [7] - Quote Berale wrote: You running the launcher as administrator? Not sure if that helps. I did, same error :(
Mygalli Imperial Academy Amarr Empire 0	Posted - 2012.03.13 13:51:00 - [8] - Quote Berale wrote: You running the launcher as administrator? Not sure if that helps. I get the same result when running as administrator too. Also to note: When I launch EVE to begin all this, EVE launches to the original log in page, notifies me of an update ready to apply, which it then applies and THEN brings me to the new Launcher during this process.
Aethlyn 100	Posted - 2012.03.13 15:23:00 - [9] - Quote There's most likely some file in use. Try to close all instances of internet explorer (if any are open) and try again. If that doesn't help, reboot, then try again. If your EVE shortcut still fires the client (and not the launcher), go to your EVE installation folder and launch the launcher shortcut you can find there. Looking for more thoughts? Read my blog or follow me on Twitter.
daisyruin Garoun Investment Bank Gallente Federation 0	Posted - 2012.03.13 15:34:00 - [10] - Quote I had a similar issue and was able to patch to 100% after a fresh reboot and not opening _anything_ ekse first.
Mygalli Imperial Academy Amarr Empire 0	Posted - 2012.03.13 15:37:00 - [11] - Quote Aethlyn wrote: There's most likely some file in use. Try to close all instances of internet explorer (if any are open) and try again. If that doesn't help, reboot, then try again. If your EVE shortcut still fires the client (and not the launcher), go to your EVE installation folder and launch the launcher shortcut you can find there. Following these directions yields nearly identical results to what I've been experiencing - only faster. When running the launcher itself, it starts up properly - but it starts patching at 5% progress, and then instantly jumps to 11.6% progress before pausing for about 3 seconds and then throwing the above exception error. This of course makes the game unplayable - as I can't patch it to the current build. Further, I can't forward on the verbatum of the error report I receive as the Petition system is apparently down/not allowing me to submit petitions for this issue. Further, I receive a similar 'Permission denied' error whenever I try to run the repair tool for the client, which appears as follows: Quote: Traceback (most recent call last): File "repairTool\progressPanel.pyc", line 82, in _TaskRun File "repairTool\repairUI.pyc", line 97, in Start File "repairTool\repairLogic.pyc", line 199, in Repair File "repairTool\repairLogic.pyc", line 352, in Restore File "zsync\zsync.pyc", line 375, in RestoreFolder File "zsync\zsync.pyc", line 564, in GetFileRestorers File "zsync\fileSync.pyc", line 124, in IsComplete File "zsync\fileSync.pyc", line 107, in GetFoundRanges File "zsync\fileSync.pyc", line 176, in _UpdateRanges File "zsync\fileSync.pyc", line 275, in _DataChunkRecognized File "zsync\fileSync.pyc", line 223, in _UpdateCurrentData File "zsync\fileSync.pyc", line 233, in _ReadChunk IOError: [Errno 13] Permission denied Total Runtime: 0h02m44s
Aethlyn 100	Posted - 2012.03.13 15:42:00 - [12] - Quote Reboot, then run the repair.exe with admin rights. Providing the last few lines of the exception (the text in the popup window) might be helpful, too. If you can't post the code here, try to upload it at http://www.pastebin.org/ and link the stack trace here. Looking for more thoughts? Read my blog or follow me on Twitter.
Mygalli Imperial Academy Amarr Empire 0	Posted - 2012.03.13 15:47:00 - [13] - Quote Aethlyn wrote: Reboot, then run the repair.exe with admin rights. Providing the last few lines of the exception (the text in the popup window) might be helpful, too. If you can't post the code here, try to upload it at http://www.pastebin.org/ and link the stack trace here. This should show exactly what I receive - it's a rather lengthy error report: http://pastebin.com/uULH5UWf
Velarra Ghost Festival Naraka. 48	Posted - 2012.03.13 15:50:00 - [14] - Quote Had this problem. Repair tool didn't work. Logged out of Windows 7. Logged back in. Ran no other applications & started the launcher. Patching process completed without complaint. Eve starts up and runs fine.
Aethlyn 100	Posted - 2012.03.13 15:55:00 - [15] - Quote Yeah, looks odd. I'd suggest rebooting and then trying again (stay away from clickable links in the patcher). Looking for more thoughts? Read my blog or follow me on Twitter.
Mygalli Imperial Academy Amarr Empire 0	Posted - 2012.03.13 16:05:00 - [16] - Quote I've actually been able to resolve the issue thanks to CCP Sputnik, who was trying to help someone else with a different problem I downloaded the manual patches (provided here https://forums.eveonline.com/default.aspx?g=posts&t=80389&find=unread) and installed them. Now my client works perfectly.

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