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Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.27 19:50:00 -
[1]
just wondering if anyone else is effected by the direct debit issues or is it just me? I've had a petition in for the last half hour now and no response!
thought they had a short lead time on payment issue but I've not had any email.
can you tell I need my EVE fix? 
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imbru
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Posted - 2008.06.27 20:59:00 -
[2]
well, 2 of my accounts were closed (I have 3), and this acc is still open, since I had a year subscription.
I think the 2 that got closed had 6mnths subscription which was planned to run out these days, and I guess they just cleaned up a little.. I dont plan to continue the 2 accounts, and I think they just trying to force ppl back into the game by paying more, but for me it worked the opposite way.. and no, noone can get my stuff.
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Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.27 21:08:00 -
[3]
I don't get it? I wasn't due another payment for 4 months or so, I've been playing constantly since I started the account (since launch tbh) and now I can't use my account because of an accounting error!
oh the ironing.
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Faife
Minmatar
Kinda'Shujaa
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Posted - 2008.06.27 21:22:00 -
[4]
some of my cards didn't work, but i used a third which did.
i probably should have petitioned it, tbh
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Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.27 21:26:00 -
[5]
Edited by: Bunny Wunny on 27/06/2008 21:32:41
I've a time code spare I could use but I'm not gonna use that as I've already paid for 6 months sub! why should I pay TWICE?
two hours and not even an email
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Doc Fury
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Posted - 2008.06.27 22:36:00 -
[6]
Don't worry, you can still spend $14.95 for a 30-day GTC.
Oh, wait..
It's so safe to play along, little soldiers in a row
Falling in and out of love, with something sweet to throw away.
I want something good to DIE for...to make it beautiful to live. |
Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.27 23:18:00 -
[7]
slowly giving up hope tbh.
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Aloriana Jacques
Amarr
Royal Amarr Institute
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Posted - 2008.06.28 07:20:00 -
[8]
Just be patient and they'll get to you in time. You can still post here though, so doesn't that mean your account is still active?
- - -
Aloriana Jacques - Skill Sheet
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Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.28 08:24:00 -
[9]
Edited by: Bunny Wunny on 28/06/2008 08:30:00
Edited by: Bunny Wunny on 28/06/2008 08:24:55
different account, I'm sure I'm not the only one with two or more
still not so much as an email.
edit,
they replied to my petition last night it would seem (without reading it, they seem to think that I'm having issues paying.) and closed it. all while I was in bed. nice trick.
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Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.28 10:36:00 -
[10]
omg
that's all I can say.
epic fail.
re-petitioned it. 2nd petition got closed. apparently its a duplicate.
god CCP come on, I've had two accounts with you for YEARS now, can't you just sort this out?
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CrayC
Gallente
CrayC Inc.
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Posted - 2008.06.28 11:55:00 -
[11]
Did you read this? |
Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.28 12:13:00 -
[12]
yes
was not emailed
waited over 12 hours for petition reply, which was a question that was answered in the main petition.
guessing my next reply will be in 12 hours after the last so 10 at night. |
Bistot Kid
The First Thing You'll Ever See
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Posted - 2008.06.28 12:58:00 -
[13]
Edited by: Bistot Kid on 28/06/2008 12:58:38
I've just got a credit card statement. I've got 4 accounts and 4 charges went through as expected, the one week later a charge for another month on one of them.
I'm not impressed.
Also two accounts of the four were cut off, but I'm not resubscribing those for now. If CCP mess up, they deserve to lose some income for a while at least.
Edit: I was not emailed either, and my correct email address is held by CCP.
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What? Me Worry?
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Herateis
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Posted - 2008.06.28 13:02:00 -
[14]
CCP pretty much dumped on everyone, with the DD and GTC issue.
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Ekrid
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Posted - 2008.06.28 13:05:00 -
[15]
The question is, WTF is CCP doing?
Why are they intentionally going through putting their loyal paying customers through all this crap for?
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Aneu Angellus
Caldari
Revival.
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Posted - 2008.06.28 13:16:00 -
[16]
The customer service is just brilliant, isnt it... |
Doc Fury
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Posted - 2008.06.28 14:11:00 -
[17]
My guess is that the same "developers" that coded the forums probably are the same ones who work on the billing system.
This ongoing crap with CCP's billing system is why they will never, never, EVER get my credit card information again.
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Eleven Eleven
Caldari
Caldari Joint Task Force
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Posted - 2008.06.28 15:19:00 -
[18]
having billing issues as well - petition response was go activate sub now - so i do and it auths my CC 3x and ccp gives response "cant be authorised"
so im out more money, cannot login, etc |
Bistot Kid
The First Thing You'll Ever See
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Posted - 2008.06.28 15:28:00 -
[19]
In addition to my post from 3 hours ago ...
Thinking things through more, I'm really annoyed that there weren't really any "billing issues" as the 4 charges went through fine, yet CCP still cut off 2 of the 4 accounts.
Then to add insult to injury they charged me again for one account 7 days after the others. I can't tell which one from the statement.
So I've paid five * ú12.26 for this month, for two usable accounts.
I'm glad I only pay a month at a time, or I could be seriously out of pocket this month! |
Eleven Eleven
Caldari
Caldari Joint Task Force
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Posted - 2008.06.28 15:35:00 -
[20]
 Originally by: Bistot Kid
Then to add insult to injury they charged me again for one account 7 days after the others. I can't tell which one from the statement.
So I've paid five * ú12.26 for this month, for two usable accounts.
This is Exactly what happened to me - on 6/18 extra charge from nowhere when all my subs were paid a few days prior.
I had an open petition on this for a week, being told that charge is good - then this today.
i now have 4 charges today to reactivate 1 sub which was today flagged as "permabanned" and was the account with the random extra charge a couple weeks back.
i wonder what is yet to come. |
Bunny Wunny
Gallente
Freelancer Union
Unaffiliated
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Posted - 2008.06.28 19:58:00 -
[21]
Edited by: Bunny Wunny on 28/06/2008 19:58:41
I'm really annoyed now, no response to questions on the petition for the last 10 hours now and that last reply was basically "we're looking into it but its not gonna be sorted for ages."
why can't I just have my account re-activated or a response to one of the three questions I put to them after (ie would buying a GTC to get the account running again work etc)?
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Herateis
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Posted - 2008.06.28 23:00:00 -
[22]
CCP got stupid and screwed with its system before considering all the "what ifs" is all.
Either that, or this is their new financial profit model, which includes scamming the players themselves of OOG currency to further CCPs funds.
either one makes them look incompetent/unfriendly.
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Bistot Kid
The First Thing You'll Ever See
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Posted - 2008.06.28 23:46:00 -
[23]
Well, I'll give CCP some leeway because it's the weekend, so I'll give them the rest of the weekend and Monday to get back to me.
However, if there's no response, on Tuesday I'm putting 3 of the 5 payments into dispute with my credit card company.
Two for money taken for accounts that were deactivated, plus one that has just been, erm, stolen from my CC account. |
Herateis
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Posted - 2008.06.29 06:58:00 -
[24]
Originally by: Bistot Kid
Well, I'll give CCP some leeway because it's the weekend, so I'll give them the rest of the weekend and Monday to get back to me.
However, if there's no response, on Tuesday I'm putting 3 of the 5 payments into dispute with my credit card company.
Two for money taken for accounts that were deactivated, plus one that has just been, erm, stolen from my CC account.
Thats a good decision. get a third party with some muscle to deal with the new ugly billing ways of CCP. Show em u mean business.
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Bunny Wunny
Gallente
Freelancer Union
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Posted - 2008.06.29 10:17:00 -
[25]
still no movement
surly they can just check when I last paid and how much? |
Bunny Wunny
Gallente
Freelancer Union
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Posted - 2008.06.29 19:28:00 -
[26]
well thats a whole weekend wasted with no EVE, hope I'm gonna get that time back on my account.
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Bistot Kid
The First Thing You'll Ever See
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Posted - 2008.06.29 21:05:00 -
[27]
Originally by: Bunny Wunny
well thats a whole weekend wasted with no EVE, hope I'm gonna get that time back on my account.
I've had no access to two of my accounts since 12th June. Which I didn't really care about thinking the payment had bounced. No pay, no play. Fair enough.
Then I got my credit card bill showing the payments had gone through fine, but they still deactivated two accounts.
As said earlier, I'll give some leeway assuming the billing dept don't work all weekend, which is fair enough. However some time midweek if I don't see some positive action it's going to be reported to the credit card company as billing me for services not provided.
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What? Me Worry?
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Ekrid
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Posted - 2008.06.30 00:33:00 -
[28]
this is a stealth nerf to having multiple accounts disguised as a billing dept. issue.
if it encourages people to stop powergaming with 50,000 accounts all their own, then CCP owns u suckers. |
Bistot Kid
The First Thing You'll Ever See
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Posted - 2008.06.30 07:14:00 -
[29]
Originally by: Ekrid
this is a stealth nerf to having multiple accounts disguised as a billing dept. issue.
if it encourages people to stop powergaming with 50,000 accounts all their own, then CCP owns u suckers.
As a business, would you rather have:
a) 4 * ú12
b) 1 * ú12
c) 0 * ú12
I think all business people would go for "a" every time, don't you?
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What? Me Worry?
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Bunny Wunny
Gallente
Freelancer Union
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Posted - 2008.06.30 12:21:00 -
[30]
think he was being ironic tbh mate. |
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