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Thread Statistics | Show CCP posts - 3 post(s) |
Gluecksbaerchichen
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Posted - 2008.07.01 19:48:00 -
[1]
Hey guys...
Why doesn't my EVE-Mon update? Also I couldn't generate a new api key for at least 3 weeks now?
What's going on? I'm starting to feel a bit out of the loop by now...
Does eve-mon need any special ports open I might have blocked?
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Malcanis
We are Legend
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Posted - 2008.07.01 19:50:00 -
[2]
Dunno mine works fine.
Uninstall, d/l latest client, set it up from scratch.
CONCORD provide consequences, not safety; only you can do that. |
Jawas
Gallente
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Posted - 2008.07.01 19:52:00 -
[3]
Edited by: Jawas on 01/07/2008 19:52:43
Mine's working properly. Had a hiccup when they had the web page down that updated Evemon a while ago but been OK since.
Sounds like a reinstall is in order for you 
AFAIK, it uses port 80 so unless you've blocked your web browser port, it won't stop working for that reason.
--
Sig design in training: Remaining time 30 years 20 days, 4 hours, 10 mins, 15 seconds. |
McBrite
The Scope
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Posted - 2008.07.01 19:54:00 -
[4]
Tried it... No success, still the same...
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Khlitouris RegusII
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Posted - 2008.07.01 19:56:00 -
[5]
mine works fine too you checked your firewall aint blocking it or something simple?
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Amaya Hamasaki
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Posted - 2008.07.01 19:57:00 -
[6]
Edited by: Amaya Hamasaki on 01/07/2008 19:58:20
I have the same issue - When I try to re-enter my API key I get the message that my ID/API key combination is wrong... I also cannot create a new API key [everytime I try I get the message "Failed to generate new API key, please try again..."]..
Hmpf,
Amaya
EDIT: I also reinstalled EVEMon previously, but as obviously something seems to be wrong with my API key.... At least I can confirm that EVEMon worked prior to today's patch [just in case this could be the reason or something..] |
I SoStoned
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Posted - 2008.07.01 19:59:00 -
[7]
I keep getting the following: GetCharacterList() issue: EVE backend database temporarily disabled.' error when trying to update my chars, ever since they took the website down earlier today.
What's up with that?
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McBrite
The Scope
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Posted - 2008.07.01 20:04:00 -
[8]
 Originally by: Amaya Hamasaki
Edited by: Amaya Hamasaki on 01/07/2008 19:58:20
I have the same issue - When I try to re-enter my API key I get the message that my ID/API key combination is wrong... I also cannot create a new API key [everytime I try I get the message "Failed to generate new API key, please try again..."]..
Hmpf,
Amaya
EDIT: I also reinstalled EVEMon previously, but as obviously something seems to be wrong with my API key.... At least I can confirm that EVEMon worked prior to today's patch [just in case this could be the reason or something..]
I also CAN'T create a new API key, I got the same message as you... 2 weeks ago and today...
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Modrak Vseth
Veto.
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Posted - 2008.07.01 20:04:00 -
[9]
It's not unusual for them to take down the API services after a patch for a short time to ensure everything is working correctly. That would explain why it hasn't been working today. Why it hasn't been working for you for 3 weeks... no idea. Have you been only trying right after DT or something?
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Amaya Hamasaki
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Posted - 2008.07.01 20:09:00 -
[10]
Originally by: Modrak Vseth
It's not unusual for them to take down the API services after a patch for a short time to ensure everything is working correctly. That would explain why it hasn't been working today. Why it hasn't been working for you for 3 weeks... no idea. Have you been only trying right after DT or something?
I just tried it (again) some seconds ago , well I guess I will wait until tomorrow or so and just hope it's some temporary thing that will resolve itself within the next 24 hours.. |
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Robbie Salvage
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Posted - 2008.07.01 20:09:00 -
[11]
Same problem but only started today. Trying to update the API Key info results in it telling me either my user ID or API key is incorrect.
By the way, even though it says it failed to generate a new key at eve-o just go back and refresh the page and it does generate a new one.
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Rhanna Khurin
Minmatar
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Posted - 2008.07.01 20:14:00 -
[12]
Mines fine
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McBrite
The Scope
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Posted - 2008.07.01 20:20:00 -
[13]
Update:
API didn't get generated 5 minutes ago, but worked just NOW...
Entered new API info into new installation of Eve-Mon, it even let me choose my Character from the Server (suggesting that the connection is fine?)
Once I press OK I only get the "blinking Circle" in Eve-Mon.
Where is the Eve-Mon chached characters kept? It's not in the eve-mon folder or my documents either... Yet when I reinstalled I still had a cached version of my character in front of me?
Nothing is ever easy, is it... 
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Amaya Hamasaki
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Posted - 2008.07.01 20:29:00 -
[14]
Edited by: Amaya Hamasaki on 01/07/2008 20:33:46
Originally by: Robbie Salvage
By the way, even though it says it failed to generate a new key at eve-o just go back and refresh the page and it does generate a new one.
w00t - progress. (= yay, also works for me)
Sadly the newly generated API key also just gives me a "false ID/API key message" - I will just continue and play around a bit...
EDIT: should also have added that I do see my characters in EVEMon, but as McBrite they are cached only.. - The cached information can be found in your Documents and Settings\<Username>\Application Data\EVEMon\cache folder (I don't know if the folder structure is correct this way, as I just freely translated my folder structure - but it should give you a hint were to look)
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Asinia Au
Amarr
The Sobani
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Posted - 2008.07.01 20:38:00 -
[15]
I just reactivated my accounts yesterday on a new computer and also reinstalled evemon.
On my first account I got the please try again message and just clicked my browser refresh button several times until I got a key. When I entered this in evemon I was able to select the character to add and all is well.
On my second account I had to do the same thing but when I entered the key in evemon I got an error message from evemon and was not able to select a character. I tried a few more times, but didn't get it to work for me.
I have no idea what, but something sure seems flaky!
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Lui Kai
Perkone
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Posted - 2008.07.01 20:43:00 -
[16]
Mine's dead as of today's patch - so I'd guess it's just a temporary eve-mon problem waiting patching.
They're generally excellent at quick patches, so I wouldn't be fussed.
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McBrite
The Scope
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Posted - 2008.07.01 21:52:00 -
[17]
Edited by: McBrite on 01/07/2008 21:55:26
Edited by: McBrite on 01/07/2008 21:54:48
Edited by: McBrite on 01/07/2008 21:53:04
Originally by: Amaya Hamasaki
Edited by: Amaya Hamasaki on 01/07/2008 20:33:46
Originally by: Robbie Salvage
By the way, even though it says it failed to generate a new key at eve-o just go back and refresh the page and it does generate a new one.
w00t - progress. (= yay, also works for me)
Sadly the newly generated API key also just gives me a "false ID/API key message" - I will just continue and play around a bit...
EDIT: should also have added that I do see my characters in EVEMon, but as McBrite they are cached only.. - The cached information can be found in your Documents and Settings\<Username>\Application Data\EVEMon\cache folder (I don't know if the folder structure is correct this way, as I just freely translated my folder structure - but it should give you a hint were to look)
Thanks for the hint, found it no problem... It solved it for me...
So everybody that is still experiencing similar problems, try this:
1. Make sure you know your new key (which most of you will have generated by now), or generate a new one if you want to make sure that isn't the problem...
2. Close EveMon and deinstall Evemon
3. DELETE THE CACHE FILES (look in the quote to find location, it's in documents and settings/"user"/application data/
4. Reinstall Evemon which should come up empty and without any cached chars...
5. Use your new/current key to add your character. If you can't choose one of your 3 chars and get an error instead, you will have a DIFFERENT problem from the one we seemed to have solved here...
6. Your EveMon should be working now...
Thanks to everybody that contributed so quickly!
EDIT: It still says "cached" but can't be... Otherwise there is no way for it to know the skill I'm training and it DOES know... It also pulled my correct implants and so on...
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Regs Portrait
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Posted - 2008.07.01 22:15:00 -
[18]
Your problem is definitely different seeing as you had it before today. Having tried your resolution, at adding a new character i get:
=================================================
An error occured retrieving the character list
GetCharacterList() issue: EVE backend database temporarily disabled.
=================================================
Guess we just wait.
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Original Copy
A Multitude of Blues
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Posted - 2008.07.02 13:11:00 -
[19]
Tey fixed this yet?
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Slanty McGarglefist
University of Caille
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Posted - 2008.07.02 13:12:00 -
[20]
Originally by: Original Copy
Tey fixed this yet?
Noes! 
__________________________________________________
Originally by: CCP Wrangler
No
Doh! |
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Tony Kael
Caldari
Advanced Warfare Technologies
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Posted - 2008.07.02 13:14:00 -
[21]
i've followed the steps and my evemon is back online and tracking away, thanks for the help.
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Skipper'Von Wrinkles
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Posted - 2008.07.02 13:23:00 -
[22]
Yep, no problems today. Had to wipe my eve-mon cache and re-add all of my character APIs...
... ugh, dat were werk I dun wanna have ta do alla time. :(
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Alexander Ivanovich
Caldari
Caldari Provisions
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Posted - 2008.07.02 13:45:00 -
[23]
i've done the exact things but now it says to me:"authentification failure" XDDD
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CCP Sputnik
C C P
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Posted - 2008.07.02 13:57:00 -
[24]
guys remember that you have to wait a while before the API Key works:
Originally by: 'myeve.eve-online.com/api/default.asp'
A new Limited Access API Key has been generated for your account. Authentication using this new key may take up to ten minutes to begin working.
Which means you get a error message that the key isn't working if you try it earlier.
Additionally all data in the API is cached which means EVEMon is only updating every hour, don't remember how it is in EVEMon atm. but if EVEMon is showing the correct Skill in training and the correct time for it the connection to the API should be fine.
If you checked all the points and EVEMon is still not running try if you can access your Character page directly:
api.eve-online.com/account/Characters.xml.aspx?userID=[your user ID]&apiKey=[your api key]
and if you get a error here too - I think some of you do, please file a bug report so we have a record about the bug and can test the specific issues.
__________________________
CCP Sputnik
CCP Quality Assurance
QA Engineering Software Engineer
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Alexander Ivanovich
Caldari
Caldari Provisions
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Posted - 2008.07.02 14:01:00 -
[25]
This XML file does not appear to have any style information associated with it. The document tree is shown below.
−
<eveapi version="2">
<currentTime>2008-07-02 14:00:01</currentTime>
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<result>
−
<rowset name="characters" key="characterID" columns="name,characterID,corporationName,corporationID">
<row name="Alexander Ivanovich" characterID="1733677361" corporationName="Caldari Provisions" corporationID="1000009"/>
</rowset>
</result>
<cachedUntil>2008-07-02 14:59:52</cachedUntil>
</eveapi>
im getting this on the character page so do i need a bug report?
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CCP Sputnik
C C P
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Posted - 2008.07.02 15:58:00 -
[26]
Originally by: Alexander Ivanovich
This XML file does not appear to have any style information associated with it. The document tree is shown below.
−
<eveapi version="2">
<currentTime>2008-07-02 14:00:01</currentTime>
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<result>
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<rowset name="characters" key="characterID" columns="name,characterID,corporationName,corporationID">
<row name="Alexander Ivanovich" characterID="1733677361" corporationName="Caldari Provisions" corporationID="1000009"/>
</rowset>
</result>
<cachedUntil>2008-07-02 14:59:52</cachedUntil>
</eveapi>
im getting this on the character page so do i need a bug report?
this looks totally fine, document tree is how it should be.
The issue seems to be solved and I'll try that this topic gets moved into the technology forum.
Have a nice afternoon.
__________________________
CCP Sputnik
CCP Quality Assurance
QA Engineering Software Engineer
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CCP Mitnal
C C P
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Posted - 2008.07.02 16:25:00 -
[27]
Moved to EVE Technology Lab.
Mitnal
Community Representative
CCP Games, EVE Online
Email / Netfang |
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