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Eventy One
Magellan Exploration and Survey
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Posted - 2008.09.17 05:26:00 -
[1]
I recently received this in a petition:
 Quote:
Thank you very much for your suggestion. As we in the GM team have no direct ties to the Development team, I suggest that you post about this idea and any other ideas you might have for optimizing and improving the game in the Features and Ideas Discussion section of our official forums.
The petition system is the primary means by which players make their in game concerns known, requests made .. etc. Therefore the petition system is an excellent indicator of what type of things should be fixed .. where the bugs lay etc.
How is it that the petition system and the developer have absolutely no ties? Is anyone else finding this a tad hard to believe?
Can I suggest that some mechanism be made which tracks the most frequently reported or requested items in the petition system that feeds into at least the QA side of development? This might result in development being done that more directly addresses frequently recurring player issues.
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Farrqua
Minmatar
Turbo Mining Inc.
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Posted - 2008.09.17 07:00:00 -
[2]
Linkage
Quote:
Bugreports are totally unrelated to petitions, and filing a bugreport for reimbursement or help will not work, as bugreports are never seen by the GM/support team. The only time a bugreport will be answered is if CCP needs feedback on a specific report.
You can petition to get help from a GM by using this form or use the in-game petition system.
I am not sure if this helps. but that's all can come up with.
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Lia Gaeren
Caldari
Pole Dancing Vixens
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Posted - 2008.09.17 07:00:00 -
[3]
Originally by: Eventy One
Can I suggest that some mechanism be made which tracks the most frequently reported or requested items in the petition system that feeds into at least the QA side of development? This might result in development being done that more directly addresses frequently recurring player issues.
Isn't this what the CSM is for? Why have a dog and bark yourself? 
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Vaal Erit
Science and Trade Institute
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Posted - 2008.09.17 07:35:00 -
[4]
Edited by: Vaal Erit on 17/09/2008 07:35:24
Wow, you are telling the GMs that they are wrong?
The petition system is not so players can have interaction with the developers. It is so that players that need support with the game can get help. Billing issues, stuck, reimbursement etc, etc.
If you have a issue then there is ideas forums and other sections for whatever you would like to bring up with the community.
While a direct pipeline from consumer to developer would be awesome, it is wholly impossible due to the vast number of consumers and miniscule number of developers.
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http://desusig.crumplecorn.com/sigs.html
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Eventy One
Magellan Exploration and Survey
Wildly Inappropriate.
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Posted - 2008.09.18 22:24:00 -
[5]
Edited by: Eventy One on 18/09/2008 22:25:09
Originally by: Vaal Erit
Edited by: Vaal Erit on 17/09/2008 07:35:24
The petition system is not so players can have interaction with the developers. It is so that players that need support with the game can get help. Billing issues, stuck, reimbursement etc, etc.
.. follow your logic a bit further ...
What is one very common reason players need support? Things are broken perhaps, or not working as intended?
And if you have to post bugs and possible exploits to the forums (that may have effected game play) it doesn't make a whole log of sense ... and if the development team does not receive input from the petition system where many problems with the game undoubtedly get noted .. it doesn't make a lot of sense.
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Vaal Erit
Science and Trade Institute
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Posted - 2008.09.18 23:42:00 -
[6]
Bugs and exploits already have a good system, there are bug reports you send to CCP and you can tell CCP of exploits via the petition system.
I'm not sure how to explain this to you, but for example if you feel that ninja salvaging is broken, then that is your opinion. It is CCP's game and they make the rules. If you feel it is broken then use the AH or any of the forum sections. Just because a lot of people petition something saying it is broken, doesn't mean it should be changed.
The forums are a great tool in which CCP uses to receive constructive feedback. A petition system that people would just spam whines in would not be productive and would take resources away from people who are actually having critical gameplay issues preventing them from playing the game properly.
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http://desusig.crumplecorn.com/sigs.html
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fuze
Gallente
Chosen Path
Veritas Immortalis
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Posted - 2008.09.19 11:41:00 -
[7]
A while ago I lost some module due to refitting. Petitioned and got the 'our logs show nothing...' reply. But also the remark that if I thought it was a bug I should write a bugreport about it which ofc I didn't do because its useless anyway. |
Sweet Rosella
0utbreak
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Posted - 2008.09.19 12:46:00 -
[8]
Originally by: fuze
A while ago I lost some module due to refitting. Petitioned and got the 'our logs show nothing...' reply. But also the remark that if I thought it was a bug I should write a bugreport about it which ofc I didn't do because its useless anyway.
Untill it happens again ofc
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