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Does CCP think Customer service isn't necessary anymore?

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Baroness D	Posted - 2009.01.29 01:12:00 - [1] I want to know why CCP thinks that taking more then 5 days to respond to a petition is acceptable business practice when in this current economic conditions people are looking for ways to reduce their expenses? And why after such longs waits or even longer, CCP does the barest minimum to solve the problem without doing anything to compensate for the lost time and ISK a player might experience. Total fail CCP. And you wonder why WoW has 5 million players while CCP has only 250 thousand. And I'll bet a lot of those 250 thousand have found someone else to do.
Ron Bacardi SniggWaffe	Posted - 2009.01.29 01:14:00 - [2] Because a lot of people make stupid petitions. Clogs the system. Hope yours isn't one of those.
Captain Pompous Is Right Even When He's Wrong So Deal With It	Posted - 2009.01.29 01:14:00 - [3] Is this a veiled threat to cancel your subscription?
Haakelen Gallente Federation of Freedom Fighters Executive Outcomes	Posted - 2009.01.29 01:14:00 - [4] What do you want reimbursed?
ToTheCore Federation of Freedom Fighters Executive Outcomes	Posted - 2009.01.29 01:17:00 - [5] I want to know why the OP thinks that taking less than 5 seconds to come up with a whine on the forums is an acceptable trolling practice when in these current economic conditions people are looking for ways to reduce looking at ****posts.
Smacko Thug State War Academy	Posted - 2009.01.29 01:27:00 - [6] 5 days? is that all. I sent support an email on Wed, 5 Nov 2008 08:56:12 +1300 that has since been followed up with 3 additional emails... All recieving autoresponder messages from their system... All have yet to be answered.
Case Sensetive	Posted - 2009.01.29 01:35:00 - [7] well since you actually lose stuff in this game it makes sense to petition every loss you have in hopes of getting something back. now you have 250,000 people shooting at each other losing ships left and right, of course its gonna take a while for your petition to reach the top of the pile.
Malcanis R.E.C.O.N.	Posted - 2009.01.29 01:39:00 - [8] So, OP: This thread turning out the way you expected? PS Pls link KM.
ToTheCore Federation of Freedom Fighters Executive Outcomes	Posted - 2009.01.29 01:40:00 - [9] Originally by: Case Sensetive well since you actually lose stuff in this game it makes sense to petition every loss you have in hopes of getting something back. now you have 250,000 people shooting at each other losing ships left and right, of course its gonna take a while for your petition to reach the top of the pile. Get the **** out
Captain Pompous Is Right Even When He's Wrong So Deal With It	Posted - 2009.01.29 01:42:00 - [10] Originally by: Case Sensetive well since you actually lose stuff in this game it makes sense to petition every loss you have in hopes of getting something back. now you have 250,000 people shooting at each other losing ships left and right, of course its gonna take a while for your petition to reach the top of the pile. sweet
Washell Olivaw	Posted - 2009.01.29 01:42:00 - [11] Originally by: ToTheCore Get the **** out Hmm... Yeah... Tsk tsk... Yeah, I see what the problem is. Your sarcasm detector is broken. I can fix it, but it isn't going to be cheap.
Fyrewyre	Posted - 2009.01.29 02:03:00 - [12] Thank ****ing god i get to do this for once. Your stuff?, Can I have it?. \o/ Party at mine now \o/
Apoctasy Young Enterprise Free Trade Zone.	Posted - 2009.01.29 02:08:00 - [13] Originally by: Fyrewyre Thank ****ing god i get to do this for once. Your stuff?, Can I have it?. \o/ Party at mine now \o/ lol I was wondering where the obligatory "can has stuffs?" was...
ResearchBunny Beatrix	Posted - 2009.01.29 02:11:00 - [14] Confirming I'll receive the OP's stuff.
Fyrewyre	Posted - 2009.01.29 02:16:00 - [15] Originally by: ResearchBunny Beatrix Confirming I'll receive the OP's stuff. Confirming i'm the OP No wait. erm..... What ship is this? Ship??
Zi'a Baptism oF Fire B.L.A.C.K.	Posted - 2009.01.29 02:21:00 - [16] Originally by: Fyrewyre Originally by: ResearchBunny Beatrix Confirming I'll receive the OP's stuff. Confirming i'm the OP No wait. erm..... What ship is this? Ship?? its a templar, an amarr fighter
Dirk Magnum Royal Hiigaran Navy	Posted - 2009.01.29 03:03:00 - [17] 5 days isn't a long time for a petition response. The system is almost certainly clogged with erroneous petitions that people should have either known better than to have filed, or that got filed in the wrong place. Taking the time to actually read petitions and check up on their validity when possible is a MUCH better system than simply reimbursing people time and ISK based on the honor system in order to speed up petition response times.
Malthros Zenobia Cadian Special Operations Command	Posted - 2009.01.29 03:44:00 - [18] Originally by: Baroness D I want to know why CCP thinks that taking more then 5 days to respond to a petition is acceptable business practice when in this current economic conditions people are looking for ways to reduce their expenses? And why after such longs waits or even longer, CCP does the barest minimum to solve the problem without doing anything to compensate for the lost time and ISK a player might experience. Total fail CCP. And you wonder why WoW has 5 million players while CCP has only 250 thousand. And I'll bet a lot of those 250 thousand have found someone else to do. My fastest petition reply, excluding exploits on a game outside of EVE (P2Ps only): Warhammer Online, filed it November 3, got a reply November 11. AoC's fastest petition reply to me was pushing 2 weeks. Also, you want to know why you sometimes have a longer wait for a petition reply? Originally by: Case Sensetive well since you actually lose stuff in this game it makes sense to petition every loss you have in hopes of getting something back. now you have 250,000 people shooting at each other losing ships left and right, of course its gonna take a while for your petition to reach the top of the pile. That's why.
whoflungdung Aggressive Takeovers	Posted - 2009.01.29 03:59:00 - [19] Originally by: Zi'a Originally by: Fyrewyre Originally by: ResearchBunny Beatrix Confirming I'll receive the OP's stuff. Confirming i'm the OP No wait. erm..... What ship is this? Ship?? its a templar, an amarr fighter !!"I know what this is....."!! Its a bloody Amarrian Fighter!! A Templar in fact. Bloody thing pops out of certain types of Cap ship. Stone the crows !!
Cyprus Black Caldari School of Applied Knowledge	Posted - 2009.01.29 04:15:00 - [20] Edited by: Cyprus Black on 29/01/2009 04:16:19 Hmm, my petition response time is usually within 24 hours. Isk spammer petitions are usually responded to within ten minutes. Maybe it's just you, OP. Oh, and comparing CCPs customer service to Blizzards customer service is laughable. Blizzard completely fails at customer service.
Wameiri Rahai	Posted - 2009.01.29 04:17:00 - [21] Edited by: Wameiri Rahai on 29/01/2009 04:18:33 I haven't petitioned losses in awhile didn't it use to take like two weeks to a month for response a year or two ago? wondering how many petitions involving noobship reimburstment CCP dealt with in their history.
Kahega Amielden Minmatar Suddenly Ninjas	Posted - 2009.01.29 04:27:00 - [22] Last two petitions I filed were responded two within an hour.
ollobrains2 Gallente New Eve Order Holdings	Posted - 2009.01.29 04:29:00 - [23] add note to petition after 2 days i wish to elevate this petition to a senior GM and wait

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