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Thread Statistics | Show CCP posts - 1 post(s) |
SentryRaven
KIA Corp
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Posted - 2009.02.06 21:54:00 -
[31]
And you can always drop a letter of complaint to [email protected] or at http://support.eve-bank.net for our Customer Service.
But I quite agree, her tone was clear and direct, but not meant to sound rude.
And no... Shar is not an alt. I doubt anyone would want Shar as his alt...
And we wouldnt give Shar to anyone, we wub Shar too much! (me waves to Shar) |
DeathGrip
Amarr
Reikoku
KenZoku
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Posted - 2009.02.06 21:58:00 -
[32]
 Originally by: Akita T
If YOU would be an EBANK teller...
... would you drop anything you're doing in RL and "just log in for a minute" just to answer to some random guy's "NEED MONIEZ NAO !!!" existential crysis... and be rewarded by 1 mil ISK ?
If you would, your RL is worthless, and I would like to enlist your services as a slave.
1mil No. But 1.1 mil who wouldnt? |
Seb Balaak
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Posted - 2009.02.07 00:04:00 -
[33]
Quote:
me takes off teller and BoD hats
If you dont like it the door is right there. When people such as your self are in too much of a rush to plan for your isk management thats your own damn fault. I, nor the people I work with are here for your beck and call pleasure. Please do not treat us as such.
Oops 
If a bankteller at the bank I used to work would talk like that to a customer it certainly wouldn't take much time for the personnel manager to show up asking that person: "Do you have some time for me?" If you know what I mean. As the dutch would say "being called on the mat" (lol, I have no idea how the english expression goes when your boss calls you to have a word with you about your "career" and "personal development within the company" as they diplomaticly put it).
You probably won't get fired but you better be on your best behaviour after that or otherwise you can forget about advancement in any way (or you should have a really good excuse ready for being in a bad mood that day, like your personal stocks crashing or something   ). |
Captain Pompous
Is Right Even When He's Wrong So Deal With It
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Posted - 2009.02.07 00:10:00 -
[34]
It's not the first time this has happened, either ^^
--------------------------------------------
Yes, my name is Pompous. Yes, this has been designed for maximum deliberate effect. Well done for pointing that out. Well done you. |
EBANK Ricdic
Eve-Tech Savings n Loans
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Posted - 2009.02.07 00:20:00 -
[35]
Originally by: Seb Balaak
If a bankteller at the bank I used to work would talk like that to a customer it certainly wouldn't take much time for the personnel manager to show up asking that person: "Do you have some time for me?" If you know what I mean.
Whilst we try to simulate a banking environment one cannot forget the fact that Eve is a computer game. Whilst customer service is still important our employee's aren't being paid RL cash for their work here, we aren't paying their mortgages and as such they should be treated as other players not worker bee's, slaves, or devoid of personal opinion/feelings.
Until the day EBANK opens it's doors in the real world people will have to accept that we are also playing the game just like you. If you can steal someones ore, or smacktalk them in local then so can we.
I support Athre in her decisions. I do think the post on our internal forums was more designed for the people nagging her ingame for instant withdrawals and unfortunately that guys suggestion bore her wrath but she did separate her official and non-official posts quite clearly.
As for pompous, I see nothing wrong with that link. |
Kwint Sommer
Caldari
XERCORE
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Posted - 2009.02.07 00:40:00 -
[36]
Originally by: Shar Tegral
Originally by: Oldadam
By the LOOKS of it you must be Athre's alt... am I right?
Hmmmmmm, you looked smarter before you opened your mouth. Now you not only look like a troll but a dumb clueless one. But in case you are wondering, nope I'm not an Alt of anyone and Athre is no one's alt or *****. Though you sure sound like one... of each.
Shars only got 2949 posts on MD. I'd say there's a 60/40 chance he's an alt. 
Anyways, sorry you got a harsh response but go whine somewhere else.
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CCP Mitnal
C C P
CCP
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Posted - 2009.02.07 00:44:00 -
[37]
There was a request to lock this thread, please do so with the character that started the thread. |
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Seb Balaak
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Posted - 2009.02.07 00:50:00 -
[38]
Originally by: EBANK Ricdic
Until the day EBANK opens it's doors in the real world people will have to accept that we are also playing the game just like you.
Naturally.
Just found it a funny outburst (made me remember a real life situation that was somewhat similar where I would really have liked to say something like that to our customer as well, long story). |
Joss Sparq
Caldari
ANZAC ALLIANCE
Southern Cross Alliance
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Posted - 2009.02.07 02:55:00 -
[39]
Personally I can see the merits (only to the customer really, mind you) of a premium withdrawl service, but I started laughing too hard to remember them when I saw the suggestion of a measely one million ISK as a fee.
Also, I don't believe this is the first time I've seen Athre post something "direct", which is why I like her posts: she cuts straight through the crap to the point, usually.
ALSO! OP this is not COAD, please spare us the posts of non EVE Online forum content to stir trouble. Our favorite form of forum dramedy is ferrogel shenanigan's, FYI. |
Cierejai
Caldari
BlackSite Prophecy
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Posted - 2009.02.07 03:09:00 -
[40]
Just because you brow-beat someone who works in the service industry in real life, doesn't mean people on the internet will cower to your every whim. If you want to be treated with respect show some first, otherwise continue to be a D-bag and cry when people don't care about you.
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Dreamwalker
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Posted - 2009.02.07 03:33:00 -
[41]
What I don't understand is this,
for one million isk you want someone in REAL LIFE to drop what they are doing and play a internet spaceship game? So that someone also playing an internet spaceship game can get their internet money.
Really? I won't log in to change my skills sometimes what would one million isk do to get me to drop what I'm doing in the REAL WORLD just to do some paper work in an internet spaceship game?
To the OP, you really need to think about this for a second. If you are in the middle of something in the REAL WORLD would you like to get an email or IM to tell you that you have to log on to handle paper work? Short of it being 100million or more I just won't do it.
Even 100 million won't get me to do it if I'm in the middle of real work in the real world.
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Drab Cane
Mining Emporium inc.
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Posted - 2009.02.07 03:46:00 -
[42]
When I read Athre's response in the OP, I thought Wow, there's somebody having a bad day, and definitely in need of venting.
If I were Kassa, and I couldn't get money out in time for a profitable auction, then I'd keep the money out of the account so it would be readily available, not redeposit it. Problem solved. Life's full of choices, choose whether to keep it out or deposit it, and move on.
It is amazingly frustrating to work in a service position and be continually asked to perform tasks that are simply beyond one's capabilities or simply beyond reason. No wonder Athre snapped.
It's actually a credit to Ebank that customers expect so much from them. Thank goodness for threads like these, where Ebank personnel can fully explain the limitations of their service and hopefully reset their customers' expectations.
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Ricdic
Caldari
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Posted - 2009.02.07 04:42:00 -
[43]
My suggestion wasn't quite as refined in the EBANK forums
Basically my idea was:
* Have second channel called 'EBANK Withdrawals'
* No teller is required to participate there, it's optional
* If a teller is participating they will be in the EBANK Withdrawals channel
* Conversation is initiated with anyone joining. They advise a withdrawal is pending and pay the owed fee to the account of the teller's choosing (non-EBANK)
* A new system is implemented for this premium withdrawal setup. It's called "5or5".
5or5 means that withdrawal cost paid from customer to employee is either 5 million isk or 5% of the withdrawal amount (whichever is lower)
It doesn't mean that tellers are available 24/7. A bank teller in EBANK channel may not be listed for the EBANK Withdrawals channel so they won't be required to do anything outside the SLA.
Those tellers wanting to earn a few extra isk might sit out in that channel.
Having said that, 5m is still quite cheap from a teller POV so its difficult to say if the system would work. |
Selene D'Celeste
Caldari
The D'Celeste Trading Company
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Posted - 2009.02.07 05:16:00 -
[44]
Originally by: Akita T
If YOU would be an EBANK teller...
... would you drop anything you're doing in RL and "just log in for a minute" just to answer to some random guy's "NEED MONIEZ NAO !!!" existential crysis... and be rewarded by 1 mil ISK ?
If you would, your RL is worthless, and I would like to enlist your services as a slave.
As usual, I approve of Akita T's message.
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SencneS
Amarr
Rebellion Against big Irreversible Dinks
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Posted - 2009.02.07 05:36:00 -
[45]
Edited by: SencneS on 07/02/2009 05:41:35
To put some perspective on how much work Athre does each month, I'd like to throw some numbers out here.
I am not only the PR Manager I'm also Payroll Manager (Get it PR/PR Manager)
Anyway, Last month there was 800 odd Separate withdrawal requests placed with EBANK. Out of those requests Athre had done 45% of them.
If CCP would allow some sort of automation this would go away, the simple fact is they don't they never will. 
Made a mistake in the numbers. Just left the facts.
Amarr for Life |
Taikun
Gallente
20th Legion
Axiom Empire
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Posted - 2009.02.07 10:10:00 -
[46]
Originally by: SencneS
Edited by: SencneS on 07/02/2009 05:41:35
To put some perspective on how much work Athre does each month, I'd like to throw some numbers out here.
I am not only the PR Manager I'm also Payroll Manager (Get it PR/PR Manager)
Anyway, Last month there was 800 odd Separate withdrawal requests placed with EBANK. Out of those requests Athre had done 45% of them.
If CCP would allow some sort of automation this would go away, the simple fact is they don't they never will.
Made a mistake in the numbers. Just left the facts.
Who cares how hard she, you or anyone in EBank works.
1. You had an employee come across as a rude #$%^.
2. Said employee has not yet been disaplined or retracted comments.
3. EBank management did little but offer excuses and other whaffle rather than ditching her rude butt on the street corner.
As such... EBanks reputation (which is the subject of this thread) continues to reflect the comments of a single stroppy individual who decided to open her trap while she was all prissy and ****ed.
So, a customer made a suggestion and got smacked in the face by EBank representative. Either apologise for that, or EBank deserves the negative press.
Really simple.
Taikun
A criminal is a person with predatory instincts who has not sufficient capital to form a corporation. |
Chaos Dreams
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Posted - 2009.02.07 10:38:00 -
[47]
I've seen in real life people complaining, making a fuss, and blowing little nothings all out of proportion. Some do it because they're little, insignificant people and complaining to the management over imagined slights makes them feel important. Other are trying to score a free product or free meal.
I always hate situations like that. I mean, it's one thing if the product/service is actually defective or something, but getting all whiny because someone wasn't NICE enough to you? How pathetic do you have to be?
I hold everyone getting all bent out of shape over this percieved rudeness in utter contempt. I mean... Aww, was the big bad teller mean to you? Poor babies!  Get over it. Worrying about something like this in the real world is pitiful enough, at least then you're paying real money and the person you're complaining about is working a job.
But, come on. It's a game. Your ISK isn't real money, and the teller is also playing a game. If your skin isn't tough enough to take a little direct speech, why not just take your ball and go home? |
Hexxx
Minmatar
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Posted - 2009.02.07 12:24:00 -
[48]
Originally by: Taikun
Originally by: SencneS
Edited by: SencneS on 07/02/2009 05:41:35
To put some perspective on how much work Athre does each month, I'd like to throw some numbers out here.
I am not only the PR Manager I'm also Payroll Manager (Get it PR/PR Manager)
Anyway, Last month there was 800 odd Separate withdrawal requests placed with EBANK. Out of those requests Athre had done 45% of them.
If CCP would allow some sort of automation this would go away, the simple fact is they don't they never will.
Made a mistake in the numbers. Just left the facts.
Who cares how hard she, you or anyone in EBank works.
1. You had an employee come across as a rude #$%^.
2. Said employee has not yet been disaplined or retracted comments.
3. EBank management did little but offer excuses and other whaffle rather than ditching her rude butt on the street corner.
As such... EBanks reputation (which is the subject of this thread) continues to reflect the comments of a single stroppy individual who decided to open her trap while she was all prissy and ****ed.
So, a customer made a suggestion and got smacked in the face by EBank representative. Either apologise for that, or EBank deserves the negative press.
Really simple.
Taikun
As usual Taikun, your opinion is relevant and valuable. With this serious and grave lapse, EBANK's reputation could even slip below yours!
Or not. 
EBANK Staff | www.eve-bank.net
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amarrcommander
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Posted - 2009.02.07 12:45:00 -
[49]
Originally by: Hexxx
Originally by: Taikun
Originally by: SencneS
Edited by: SencneS on 07/02/2009 05:41:35
To put some perspective on how much work Athre does each month, I'd like to throw some numbers out here.
I am not only the PR Manager I'm also Payroll Manager (Get it PR/PR Manager)
Anyway, Last month there was 800 odd Separate withdrawal requests placed with EBANK. Out of those requests Athre had done 45% of them.
If CCP would allow some sort of automation this would go away, the simple fact is they don't they never will.
Made a mistake in the numbers. Just left the facts.
Who cares how hard she, you or anyone in EBank works.
1. You had an employee come across as a rude #$%^.
2. Said employee has not yet been disaplined or retracted comments.
3. EBank management did little but offer excuses and other whaffle rather than ditching her rude butt on the street corner.
As such... EBanks reputation (which is the subject of this thread) continues to reflect the comments of a single stroppy individual who decided to open her trap while she was all prissy and ****ed.
So, a customer made a suggestion and got smacked in the face by EBank representative. Either apologise for that, or EBank deserves the negative press.
Really simple.
Taikun
As usual Taikun, your opinion is relevant and valuable. With this serious and grave lapse, EBANK's reputation could even slip below yours!
Or not.
Hexxx he is just upset, he can't post in COAD since his alliance won't let him so he takes his frustrations of a crappy alliance out here. I mean how many times do you see PL, Goons, AAA, and BoB agree on somthing? And they all agree Axe sucks.
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Taikun
Gallente
20th Legion
Axiom Empire
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Posted - 2009.02.07 13:12:00 -
[50]
Originally by: Hexxx
As usual Taikun, your opinion is relevant and valuable. With this serious and grave lapse, EBANK's reputation could even slip below yours!
Or not.
I do not seek, nor require people to like me in order to operate my affairs. EBank on the otherhand will fast me known as the place to have shrill chicks squeal at ya if you suggest something at the wrong time of the month.
I couldn't care either way if it does or doesn't. I just call it like I see it.
Taikun
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Taikun
Gallente
20th Legion
Axiom Empire
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Posted - 2009.02.07 13:17:00 -
[51]
Originally by: amarrcommander
Hexxx he is just upset, he can't post in COAD since his alliance won't let him so he takes his frustrations of a crappy alliance out here. I mean how many times do you see PL, Goons, AAA, and BoB agree on somthing? And they all agree Axe sucks.
I have had better people try to get under my skin. You are an amateur.
Taikun
A criminal is a person with predatory instincts who has not sufficient capital to form a corporation. |
Irata Skyfire
Imperial Academy
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Posted - 2009.02.07 13:17:00 -
[52]
So someone posts an innocent little suggestion in EBanks Suggestion-forum, the one that's subtitled 'We like suggestions. Don't hesitate!". Some EBank representatives even liked the idea, pointed out flaws and started discussing it.
Then Athre storms in and ends the discussion by proclaiming that whoever doesn't like EBank's current services should better just pack his isk and leave. Well, if that is the way EBank representatives deal with feedback, why even have a Suggestion forum at all ?
Now reading the wording of her post it is obvious what happened. She was pretty much replying to a post that never existed outside of her own head. It's a case of posting without reading, or just posting without thinking, a simple misunderstanding. Ok, stupid mistakes like that do happen, and it was rather silly of the OP to drag it here into MD.
But what's downright funny is watching respected MD regulars who have time and again proven their ability to read and think to be way above average, instead of pointing out her mistake to her so she gets a chance to explain it, correct it or maybe even post an apology, just throw brains and all reason overboard and go playing knight in shining armor for EBank's helpless damsel in distress. What a beautiful demonstration that even in this here serious buisiness subforum, we're still all the same nerds as everywhere else in EVE
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Taikun
Gallente
20th Legion
Axiom Empire
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Posted - 2009.02.07 13:21:00 -
[53]
Originally by: Irata Skyfire
EBank's helpless damsel in distress.
Come on... she plays EvE. Any chick who plays an online video game is bound to look like a troll.
Taikun
A criminal is a person with predatory instincts who has not sufficient capital to form a corporation. |
Aniel Zaar
Gallente
Light of Orion
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Posted - 2009.02.07 13:25:00 -
[54]
IMHO This makes me want to deal with EBANK more - I hate dealing with a (real life) bank rep when they are all up your arse - makes it look like they have something to hide and want to "make" you on some money. Athre didn't sugarcoat anything for you and didn't give you a lollipop after your visit, so you went and cried to your mom, and she told you to whine here, right?
EBANK is as safe as any place gets to keep your ISK. It's the same as putting it in a deposit box in a Swiss bank - only you get 1.5% in EBANK, something you won't get from money lying in a box.
*-*^-^*-*^-^*-*^-^*-*^-^*-*^-^*-*^-^*-*^-^*-*^-^*-*^-^*-*^-^
By the way, I am an Ishtar and T2 sentries fan. Fight to make the sentry damage rig work for all drones. |
Shar Tegral
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Posted - 2009.02.07 14:49:00 -
[55]
I'm not the biggest fan of eBank, as I'm sure everyone knows, however this thread clearly shows those who prefer to dislike eBank purely for the fact that it is eBank and those who have a brain.
Unlike some of you here, including myself, Athre is an honest person who doesn't get into internet forum wars. Demonizing her to strike at eBank is the only pathetic low-class thing in this entire thread. However this behavior is only proving, to her, that I am correct.
The Eve Public Community sucks donkey balls and should be treated as such. (I.e. You'd be the kind of jerks that would post flashing red images at an epileptic support website.) I try telling her to save "nice" and "considerate" for personal interactions and "raze to the ground" any jerk who raises his hand in public. Sadly, she tends to try to treat people how she wishes to be treated, not how you jack asses deserve.
But keep at it, I'm sure you'll grind her to my way of thinking... some year.
PS: Athre is not the drama bomb you are looking for. No one likes people who bully innocent bystanders. It is just too lame. |
Kazzac Elentria
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Posted - 2009.02.07 15:08:00 -
[56]
Originally by: Taikun
Originally by: amarrcommander
Hexxx he is just upset, he can't post in COAD since his alliance won't let him so he takes his frustrations of a crappy alliance out here. I mean how many times do you see PL, Goons, AAA, and BoB agree on somthing? And they all agree Axe sucks.
I have had better people try to get under my skin. You are an amateur.
Taikun
You responded, seems to have worked |
Hexxx
Minmatar
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Posted - 2009.02.07 15:16:00 -
[57]
Originally by: Kazzac Elentria
Originally by: Taikun
Originally by: amarrcommander
Hexxx he is just upset, he can't post in COAD since his alliance won't let him so he takes his frustrations of a crappy alliance out here. I mean how many times do you see PL, Goons, AAA, and BoB agree on somthing? And they all agree Axe sucks.
I have had better people try to get under my skin. You are an amateur.
Taikun
You responded, seems to have worked
Taikun is many things. One of these happens to be "predictable". |
Hexxx
Minmatar
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Posted - 2009.02.07 15:18:00 -
[58]
Originally by: amarrcommander
Hexxx he is just upset, he can't post in COAD since his alliance won't let him so he takes his frustrations of a crappy alliance out here. I mean how many times do you see PL, Goons, AAA, and BoB agree on somthing? And they all agree Axe sucks.
Not sure what you mean....as most people know, my total time spent logged into EVE is about 3 hours per month.
It would appear that you are not "most people". Congratulations.
EBANK Staff | www.eve-bank.net
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Shar Tegral
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Posted - 2009.02.07 15:25:00 -
[59]
Originally by: Hexxx
It would appear that you are not "most people".
Hey, don't change the topic yet. I still want an answer on Taikun being "mostly human" first. Considering his fungus like behavior I'm voting for bottom-feeding, scum-sucking, algae-eater myself. PS: Call me old school but that's just a great quote there.
My old mercenary(PVP) corp is recruiting again. Would you believe I'm giving them my signature block for free? |
Ricdic
Caldari
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Posted - 2009.02.07 15:43:00 -
[60]
Thread has gone way off-topic, like most do |
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