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1. Is the email about billing changes legit? - in EVE Information Portal [original thread]
Originally by: Zaand You guys need to hop on this double billing thing a little faster. Its no joke when you could cause a bunch of checks to bounce resulting in bounced check fees and overdraw fees. I was about $3 away from this happennin...
- by Kwanaioo - at 2009.07.03 07:10:00
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2. Is the email about billing changes legit? - in EVE Information Portal [original thread]
Originally by: CCP Wrangler For those who have been double billed, please submit petitions, our Customer Support department will sort it our for you once they get to your petition. The best way to submit a petition is to go here , select...
- by Kwanaioo - at 2009.07.02 21:25:00
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3. Is the email about billing changes legit? - in EVE Information Portal [original thread]
I received a response to my email/petition today, after filing them on the 27th of June. I think this may be because I filed two petitions (one did not, and still does not show in my petitions page) on the same issue.
- by Kwanaioo - at 2009.07.02 07:55:00
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4. Is the email about billing changes legit? - in EVE Information Portal [original thread]
Yeah the strangest and most troubling part is CCP's total denial of the double billings. I'm happy (well, happy's not really the right word) that I was not the only one who was double billed. Maybe after CCP receives several disputes they will re...
- by Kwanaioo - at 2009.07.02 07:42:00
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5. Is the email about billing changes legit? - in EVE Information Portal [original thread]
After going through the 'official' channels I received this reply from a GM Quote: Hi there, We have checked that account and showing that the last payment was made on 2009-06-22, and there have not been any charges since. The order Id that ...
- by Kwanaioo - at 2009.07.02 00:43:00
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6. Is the email about billing changes legit? - in EVE Information Portal [original thread]
It has now been 48 hours since I noticed the fraudulent charge and submitted a ticked / emailed customer service. I have not heard anything back. I know CCP's customer service is usually lacking, but when it comes to fraudulent billings, I expect ...
- by Kwanaioo - at 2009.06.29 03:28:00
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7. Is the email about billing changes legit? - in EVE Information Portal [original thread]
Originally by: Tohya Miho Originally by: Kwanaioo I did not receive an email about billing changes, but after resubbing on 6/23, I was charged an additional $14.95 on 6/25 for an order dated May 1st... At any rate, I am very unha...
- by Kwanaioo - at 2009.06.28 10:07:00
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8. Is the email about billing changes legit? - in EVE Information Portal [original thread]
I did not receive an email about billing changes, but after resubbing on 6/23, I was charged an additional $14.95 on 6/25 for an order dated May 1st (landing me a $50 overdraft fee ). I sent an email and support ticket, and google led me to this t...
- by Kwanaioo - at 2009.06.28 01:02:00
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