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Bug Hunter Recruitment - Would You Like To Know More?

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Author	Thread Statistics \| Show CCP posts - 16 post(s)

ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.18 19:02:00 - [1] Who are the Bug Hunters (BH) and what is Equipment Certification and Anomaly Investigations Division (ECAID)? ECAID is the fictional name for the volunteer Bug Hunter team which aids CCP's Quality Assurance (QA) team in regression tests and new builds for the EVE test server. Our primary role is to verify and filter the bug reports submitted by players. Once verified a report is assigned to a defect and picked up by QA who carry out further testing if necessary and assign the defect to the appropriate development team. I want to help, how can I do this? You can help in two ways, one you can submit logical bug reports. For information on submitting a good report please go to our public website http://www.eve-bh.net/howtobr.php Two, you can become a Bug Hunter by applying to ISD: http://myeve.eve-online.com/isd.asp You will be given training however we only accept experienced players who are very knowledgeable about the game mechanics and features. If you have been playing for some time, have a strong technical background and like to hang out on the test server then we are most likely interested in you. We are also looking for people who are able to do translation work in Russian as a primarily role and bug hunt as a secondary position, if you fit this role please apply to the Translation Team (TT) using the above ISD link. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project


ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.18 20:52:00 - [2] Its an option when you go to the application page which can be found here: http://myeve.eve-online.com/isd_2.asp -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project


ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.19 00:13:00 - [3] Originally by: Countessa D'Marko Do I get bonus points for noticing the "Starship Troopers" reference in the thread title - or is it something that I would know about if I spent more time in GD ? The only good bug, is a dead bug. As for rewards for good bug reporting, the fact that you are helping improve EVE should be reward enough. It is also excellent experience for those who are considering a job in the games industry. One thing I should also note is that if you apply and get accepted into the Bug Hunter team you are not allowed to tell anyone else that you are apart of the team. You will sign Non-Disclosure Agreements (NDA's) which are legally binding contracts, we are very selective so if you get accepted you should be proud. Out of 500 applicants we would generally only find 30-40 worthy to join. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project


ISD BH Virrago ISD BH	Posted - 2009.02.19 01:56:00 - [4] Yes, you have to be 18 in order to apply [Bug Report Here] - [How to write a good bugreport] - [Contact Us]


CCP Lemur	Posted - 2009.02.19 10:34:00 - [5] I approve of this message and/or service! Seriously, the BH are a very nice bunch of guys and gals and a lot of CCP employees started out in ISD There is plenty of fun to have and even early looks at features


ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.19 15:25:00 - [6] The position is one that you could apply to your resume, you must be 18 for a number of reasons but the prime one is to sign the NDA/TOS agreements. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project


ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.20 19:20:00 - [7] Resumes are not required and please note that this is a volunteer position so it not paid. The current recruitment drive will not hold up recruitment fur the current applicants although please note that we may be a tiny bit slower in replying due to the sheer volume of applicants. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project


ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.21 21:01:00 - [8] Originally by: PeHD0M People, you are being used. Bug hunting is not a game it is work. Don't work for free. Your time should cost money. I am sorry you feel that way PeHD0M but I respectively disagree with you, myself and the rest of the Bug Hunter team LOVE what we do and the comradeship and experiences that we have are well with any time that we volunteer to our tasks! -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project


ISD BH Virrago ISD BH	Posted - 2009.02.23 00:25:00 - [9] If you have applied please do not mention it anywhere or to anyone. [Bug Report Here] - [How to write a good bugreport] - [Contact Us]


ISD BH Zahan ISD BH	Posted - 2009.07.05 08:43:00 - [10] Originally by: LTcyberT1000 It is fun to hunt bugs but there is a problem to have that list also. As player who submitted bugs in https://bugs.eve-online.com/mybugreports.asp? I feel completely ignored as all my 5 reported bugs was sent to /dev/null with no response. That you didn't get a response on your bug reports was true until about 2 years ago. Back then the system was changed so that any bug reports submitted will generate a mail to the reporter when the report has been processed. If you haven't gotten a reply I suggest that you check your spam folder. Quote: Could BH team test at least what is going on with wormholes distribution system and why there are such unbalanced things like class 6 system(deadly unknown) with battlecruiser as maximum allowed ship to enter it? The good starting point is w-space system J101553, the wormholes type is almost always Q317 (max allowed max 25 million kg, battlecruiser only). Please send in a bug report on this issue instead and it will be looked into. --- Zahan \|\| ISD BH Captain \|\| [email protected]



ISD BH Zahan ISD BH	Posted - 2009.10.27 19:57:00 - [11] Originally by: thegallenteamarrguy Considering you have to be 18 or older, since it deals with a legally binding contract... I'm assuming people under this age limit couldn't get a legal guardian to fill the form for them? Correct, the person applying is the one that has to be 18 or older. Originally by: Pesets Are there restrictions on (normal) use of your in-game characters if you are accepted as an ISD? No, no restrictions other than the ones described in the EULA/TOS. --- Zahan \|\| ISD BH Captain \|\| [email protected]


CCP Lemur	Posted - 2010.01.13 14:46:00 - [12] Originally by: Zenst 1) Given that players have no way to cross reference or indeed see if there bug/issue has already been raised, then how do you mange these as it would lead to alot of duplication and indeed wasted GM/BH time. Do you have a way to corilate all related bugs automagicly or is this done manualy and is this something you do as a BH or does some other form of person do this??? This is manually done BH and QA people. Duplicate reports are attached to one defect. This doesn't happen automatically. Originally by: Zenst 2) Do you take ownership of a bug and champion it thru until it makes live and fixed or is its a dib dab kinda approach to testing. IE you pick something up - play with it and then poke it back into the pile You pick it up, test it, if it is a defect the pass it on to QA. Then some devs can ask you for more info or to retest it. Once the fix is in you can confirm the fix or say it isn't when it isn't. Some defects are just moved over but you get some sort of attachment with the more tricky ones and the BH keep an eye on them. Originally by: Zenst 3) Do you still have interation of the bug whilst its being looked at by a dev or is it a palm of and palm back approach? See above. Originally by: Zenst 4) DO you plan to upgrade you bug tracking system to potentualy allow the bug raiser (ie players) to be able to track the bugs, behond dropping in details and then seeing nothing? Not at the moment Originally by: Zenst 5) As a BH what perks do you get, ie do you get a free account to bug test with and play with? Do you get a free plex every now and then for your time. What motivationaly bonus's do you have if any or is it a case of you take the title and get away with what you feel? BEaring in mind that commitment is a two-way process. You get special testing accounts for the test servers which are of course free of charge and have special roles to ease testing. The main motivator for the BH is the work they do and they are very attached to EVE and the team. There is however EVE swag involved to some extent. Originally by: Zenst 6) What level of reports will you as a BH have to do? You check on player BR, pass them on and also file defects for the dev team directly if you find them during testing. Originally by: Zenst 7) Is the process BS5750/ISO9002 qualified, if not why not, its realy not hard to achieve and is indicative of how organised you are. It is not. No idea why not. Originally by: Zenst 8) What is the minimum commitment you require from your BH's? is it X number of hours per week and are those hours rigid or are you flexible caring given what your paying for? It is a fixed amount of BR filtered per month. But if RL is cutting into your time you won't get booted right away. Originally by: Zenst 9) What NDA's would one have to sign and indeed what other aspects would one have to sign and what are the legal ramifications. FOr example if somebody was to become a BH and also be in the position of looking for real work then doing X number of hours of unpaid work for CCP would technicaly count againt them with regards to any benefit entitalments. As such do you have to have a job already to do this? You have to be over 18, have to provide proof of it and sign a standard NDA and the ISD rules. Not sure what you mean with benefits. But since you volunteer for ISD you don't have a contract of any sort saying "Mr. X is doing Y hours per week for us" and this way you should not be cut off any benefits for volunteering. It is like singing in a choir in your free time. Just with less singing.


CCP Lemur	Posted - 2010.01.13 14:51:00 - [13] Originally by: Zenst 10) If one was do do this and again had to sign legal documents like NDA's etc etc, even though its unpaid what insurance is offered. for example if a BH fell of there chair due to the interactions of work then would CCP be liable to cover medical expenses as it was a work related accident even though its unpaid its still work by the utmost of definition. There is no insurance offered since you are not contracted in any way with us. You just sign an NDA saying that you are not allowed to talk about the things you do in your free time. Originally by: Zenst 11) Whats the average related turnaround of BH's, do they stay for ages or do you find they stay for only a few months and you get a high churn rate, if so why is that and if not then why do you feel that is? This varies a lot. Once people had enough of EVE they move on, or if they change jobs or whatever else RL throws at them that makes them have less time to commit to their hobby. There is a constant influx of new people but there are of course older members. Especially the leads and mentors. Some have been with ISD for more than 6 years. I hope this answers your questions. Sorry for the time it took.


CCP Lemur	Posted - 2010.01.13 14:53:00 - [14] Originally by: Klashed I applied without updating my email address etc. in the account information page. Are those details sent with the application or do you get them afterwards? I don't know but you can simply update your ISD application. It is also better to not advertise your application in public with your main.


CCP Lemur	Posted - 2010.01.13 14:55:00 - [15] Originally by: Mike Wittman How long does it usually take for your app to get a reply? This tend to vary a lot. From 1 day to several weeks. The teams can only cope with a limited amount of new members since they all need to go through the initial training which takes time and more importantly needs a mentor for each new member. And the time and the amount of mentors is limited. So please be patient and update you application if you feel that you have something new to add.


ISD BH Zahan ISD BH	Posted - 2010.03.07 11:41:00 - [16] Once again, posting that you've applied to ISD is not a very good idea... --- Zahan \|\| ISD BH Lead \|\| [email protected]

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