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Thread Statistics | Show CCP posts - 7 post(s) |
Evlyna
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Posted - 2009.03.04 10:46:00 -
[31]
Edited by: Evlyna on 04/03/2009 10:46:44
 Quote:
Test out all the designs on SiSi, get a feel for them and try to spot issues customers might experience.
Funny, you're on it like madmen and yet, we're the ones who had to file bug reports for obvious recurring bugs over and over that everybody was spotting almost at logon.
Oh well... Hope your logs got some love too. Keep up the good work that is done. 
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GM Guard
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Posted - 2009.03.04 14:14:00 -
[32]
Originally by: Vyktor Abyss
Nice blog.
Does this mean your logs will now show something?
Glad you're being proactive. It will help.
Our logs actually show a lot of things and help us sort out the majority of the case types we have to deal with. We are always improving them as well.
But...they have gotten a poor rep, mostly for being of limited use in certain kinds of ship losses. There are primarily two things that are very hard to log but come into play in a large percentage of all reimbursement requests.
1. The quality of connectivity experienced by each pilot at any given moment (near impossible to verify unless connected to simultaneous server issues)
2. A pilot's exact coordinates in space from second to second (X/Y/Z and all that).
These cases typically involve players suffering lag in combat or believing they were in docking or jumping range, outside a warp bubble, inside a POS forcefield...etc.
Being years ahead of the competition has a few drawbacks but hopefully weŠll be able to log everything we want to in the future. Up until now weŠve had to compromise due to technical boundaries. There is a trade-off involved when logging too many details as it puts a strain on the hamsters, which will in turn lead to more problems. So we need to handpick the log items that will be of most use, while causing the least strain.
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Vyktor Abyss
IONSTAR
Curatores Veritatis Alliance
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Posted - 2009.03.04 22:36:00 -
[33]
And a solidly good reply to my kinda tongue in cheek question! 
If the powers that be could just combine to create some kind of genitically-enhanced robo-hamsters, allowing you to log such things we'd all be much happier.
I must say I'm impressed with you Mr. Guard! If only the Dev team were as good as the GM team at liasing with the community, what a time it would be - Unfortunately mostly I feel what we get from them is hot air dreamt up by marketing these days!
Cheers.
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Notnearly OnEnough
Minmatar
JumpDrive Inc
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Posted - 2009.03.06 15:38:00 -
[34]
I am happy with the way the new release is developing and it offers a lot.
What I have read about retention levels of new players from the past sounds like it is being addressed and the learning curve is a huge one. Accelerated skill till 1.6mill SP is a great start.
Perhaps this 'new' rookie channel should be split.
basic help of course is fine
*new* rookie mission help
*new* rookie skill training mechanics help
*new* rookie starter profession INDUSTRY help
*new* rookie starter profession SOLDIER help
*new* rookie starter profession ***** help
that way the different CCP experts don't have to camp a generic help channel and needlessly scan tons of content, they can simply answer and help with things in their topic of expertise.
*** goes back to scraping the rust off my rifter ***
** Using a MAC to play EVE is like using a rifter in a level 5.. scrambled FTL **
** I'd rather lag than use a MAC ** |
big fluf
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Posted - 2009.03.07 05:11:00 -
[35]
Edited by: big fluf on 07/03/2009 05:13:03
DP
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big fluf
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Posted - 2009.03.07 05:13:00 -
[36]
Originally by: Captain Politics
Originally by: CCP Fallout
Originally by: Captain Politics
Edited by: Captain Politics on 27/02/2009 15:15:00
Edited by: Captain Politics on 27/02/2009 15:14:04
Well it's think good that GM's are proactive. Have you any plans on separating the help channel into branches to cope with the massive amount of new players needing help ?
This way it will make it easier for the player base to help out....
Don't forget that there's the new player channel that real new accounts have access to for the first thirty days.
Well that "real" newbie chat is currently moving so fast, that you have no chance as a newbie to follow it and get answers. Seperating into different sections would help alot. Also the amount of spam that is in there, is a real problem currently...
This gives the new players the insane idea that buying isk for real money is ok !!!!
100% agree, .. it is completely useless for the noobs, .. info flys by so fast, and there is not enough help, .. often you hear people say "hey I asked this 4 times, can someone help me..." .."hey did you guys see my post, I need help" "hey for the 3rd time, .. how do you ..."
I tried to help there a few times, and go in to a 1 on 1 chat with noobs, THAT helps a lot, cause you enable voice and help then do in 10 secs, what usually takes 20 mins to type. BUT some times the CCP reps there complain about people like me helping (they got right nasty at me). It was funny cause the noobs there were telling CPP rep to **** off cause I Was helping more then they where:)
oh well I don't get the noob channel anymore. just wanted to aggree with the above post.
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Black Laddy
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Posted - 2009.03.09 22:57:00 -
[37]
Originally by: GM Guard
Originally by: Vyktor Abyss
Nice blog.
Does this mean your logs will now show something?
Glad you're being proactive. It will help.
Our logs actually show a lot of things and help us sort out the majority of the case types we have to deal with. We are always improving them as well.
But...they have gotten a poor rep, mostly for being of limited use in certain kinds of ship losses. There are primarily two things that are very hard to log but come into play in a large percentage of all reimbursement requests.
1. The quality of connectivity experienced by each pilot at any given moment (near impossible to verify unless connected to simultaneous server issues)
2. A pilot's exact coordinates in space from second to second (X/Y/Z and all that).
These cases typically involve players suffering lag in combat or believing they were in docking or jumping range, outside a warp bubble, inside a POS forcefield...etc.
Being years ahead of the competition has a few drawbacks but hopefully weŠll be able to log everything we want to in the future. Up until now weŠve had to compromise due to technical boundaries. There is a trade-off involved when logging too many details as it puts a strain on the hamsters, which will in turn lead to more problems. So we need to handpick the log items that will be of most use, while causing the least strain.
do your logs show weather or not a warp disruption field is active or not ? In which case if they do not, then ANY hictor lost in 0.0 will be denied re-imbursement
let me paint a scenario
if you were in a hictor camping a gate, then a gang jumps in, you dont have a bubble up but maybe you fired at someone just before. The gang shows up and you try to jump. Yet the client server connection is being funny, you dont have agression anymore but you are still unable to jump. Ofcourse you cannot tell weather or not the client desynced. But YOU CAN tell weather or not he waited out the 60 second agression timer. Yet because your logs arent showing warp disruption fields as being active or non active. You have to deny the re-imbursement due to your own tools not being good enough.
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