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Thread Statistics | Show CCP posts - 4 post(s) |
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CCP Wrangler
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Posted - 2009.03.13 20:49:00 -
[1]
For those of you who have trouble downloading the bulk data when your client connects to Tranquility:
- Download this file and save it somewhere you’ll be able to find it again. The desktop is always a good choice.
- Using the My Computer link on your desktop or the link in your start menu, open your EVE Online install folder. This is by default located under C:\Program Files\CCP\EVE.
- Open the .zip file you downloaded in the first step. This will open a second window with a single “bulkdata” directory listed within it.
- Drag and drop the bulkdata folder from the .zip file to your EVE install.
- If you are asked to confirm the overwrite you should do so.
You have now overwritten your old, out of date bulk data with the information needed for Apocrypha. Close the windows you opened and you should have no problems running EVE now.
And yes we know we had a thread on this already, but these instructions are a better and a fresh thread lets us spot any issues you may have quicker. 
Wrangler
Community Manager
CCP Hf, EVE Online
Email
Do you know what a soldier is, young man? He's the chap who makes it possible for civilized folk to despise war. |
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Last Wolf
Umbra Wing
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Posted - 2009.03.13 21:08:00 -
[2]
What if we're not having problems? Is it recommended to this anyways?
Besides, I'm never gonna give you up, never gonna let you down |
Shadrim
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Posted - 2009.03.13 23:00:00 -
[3]
Yup, did exactly that, step by step. Still can't login.
After completing all those steps, I get this box when I log in:
There is a new build available. Would you like to download it now?
The build is 1390.6 MB in size.
I hit yes, and it pulls up the downloader. It downloads fine, but when I try to install it, the thing doesn't even start step 1/3 before it kicks an error at me saying "There was a temporary error downloading the required files."
Fail.
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2shott
Caldari
British Blue inc
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Posted - 2009.03.13 23:19:00 -
[4]
its ok saying download this but i dont have .zip on my computer as ive downloaded the free trail and im not buying it just for it to fail i mean i have no problems downloading the 1.9 gig patch but when it dont work its anoying cant you bring the sever down (planned) or if you dont have to. and fix the problem to begin with?
ive played eve now for 1 year and this is how u pay me back
ive always woundered is it becoz im on xp?
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Nimpar
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Posted - 2009.03.13 23:33:00 -
[5]
 Originally by: 2shott
ive always woundered is it becoz im on xp?
I am on XP Pro, the old version worked for me fine in premium mode. Don't think that is the issue.
I just paid my money 12 days ago for a 3 month membership to this game, the first time I have ever done so for on-line gaming.
Have followed the above instructions and still I can't play the game? I am wondering if it is all too much to continue with my membership! If I, an ICT professional can't work out why a company would do this to their client's and thus their revenue....
Maybe I should have chosen a Level V Industry training (25days), because that is likely how long we will all be waiting for a solution?
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Nimpar
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Posted - 2009.03.14 00:33:00 -
[6]
Originally by: CCP Wrangler
- Download this file and save it somewhere youÆll be able to find it again. The desktop is always a good choice.
- Using the My Computer link on your desktop or the link in your start menu, open your EVE Online install folder. This is by default located under C:\Program Files\CCP\EVE.
- Open the .zip file you downloaded in the first step. This will open a second window with a single ôbulkdataö directory listed within it.
- Drag and drop the bulkdata folder from the .zip file to your EVE install.
- If you are asked to confirm the overwrite you should do so.
You have now overwritten your old, out of date bulk data with the information needed for Apocrypha. Close the windows you opened and you should have no problems running EVE now.quote]
... did that, exactly... but EVE stills asks me to download the 1.3GB patch and says "SERVER: TRANQUILITY STATUS: INCOMPATIBLE (VERSION)".
Version is 5.20.75883 Quantum Rise
What now????????????????? 
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chocolateAero
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Posted - 2009.03.14 00:51:00 -
[7]
Edited by: chocolateAero on 14/03/2009 00:51:23
** this is 2shott**
Originally by: Nimpar
Originally by: 2shott
ive always woundered is it becoz im on xp?
I am on XP Pro, the old version worked for me fine in premium mode. Don't think that is the issue.
I just paid my money 12 days ago for a 3 month membership to this game, the first time I have ever done so for on-line gaming.
Have followed the above instructions and still I can't play the game? I am wondering if it is all too much to continue with my membership! If I, an ICT professional can't work out why a company would do this to their client's and thus their revenue....
Maybe I should have chosen a Level V Industry training (25days), because that is likely how long we will all be waiting for a solution?
no not the old one the new patch i think there trying to get us all to go over to vista will if thats thecase they can shove it i will not go to vista with all it problems it has atm
im on XP home and the old one work fine for me to downloaded installed the works. Ive paid for this game for 1 year and this is how i get shanted to the side without one experantion or fix that accutly works. I wouldnt follow the instuctions ive been in to eve folders that many times ive lost count. there come back and tell us it our computers but i hand built mine about 5 months ago with the high spec of that day i will gladly spec it to u i no it off by heart.
Well i have caldari crusier lvl 5 training atm but i would like to see some kind of reinbursment for the trouble they have coursed and the missed play time for there mistake but i wont hold my breath 
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chocolateAero
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Posted - 2009.03.14 11:05:00 -
[8]
cam any1 tell me where i can find the new eve prem litee maybe i can install that?? tats if it ever going to come out?
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Phyo
Gallente
The Scope
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Posted - 2009.03.14 11:08:00 -
[9]
Originally by: Last Wolf
What if we're not having problems? Is it recommended to this anyways?
you silly one :)
Ofcourse if you don't have a problem downloading the patch the normal way, there is no need to download this.
It's just another way to acquire the neccesary data for the patching process.
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CCP Explorer
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Posted - 2009.03.14 12:05:00 -
[10]
Originally by: Last Wolf
What if we're not having problems? Is it recommended to this anyways?
If you are not having any problems, then don't follow these instructions. These guidelines are only applicable if you are having problems acquiring bulk data.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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CCP Explorer
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Posted - 2009.03.14 12:27:00 -
[11]
Originally by: Shadrim
Yup, did exactly that, step by step. Still can't login.
After completing all those steps, I get this box when I log in:
There is a new build available. Would you like to download it now?
The build is 1390.6 MB in size.
I hit yes, and it pulls up the downloader. It downloads fine, but when I try to install it, the thing doesn't even start step 1/3 before it kicks an error at me saying "There was a temporary error downloading the required files."
That message is not a problem with acquiring bulk data, since it indicates you are not running the latest client version (bulk data is acquired later during the login process).
If you are having problem updating using the online patches or the online installs, I would recommend that you try the following options:
(A) Have you tried downloading the offline patches using your browser? What patch you should download depends on what version you are currently at (latest is build 84244). The version number of your client is displayed on the login screen in either the bottom left corner or the top left corner (depending on the version).
If you already have Quantum Rise 1.0.5 then you should download this file http://ccp.vo.llnwd.net/o2/evepremiumpatch75883-84244_m.exe (1.35 GB) and apply to your installation. Once you have applied it and start the client again it will probably offer you another smaller patch, about 13 MB or so, to finalise the process.
(B) Have you tried to download the offline install using your browser? It is available here http://ccp.vo.llnwd.net/o2/EVE_Premium_Setup_84244_m.exe.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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CCP Explorer
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Posted - 2009.03.14 12:30:00 -
[12]
Originally by: chocolateAero
cam any1 tell me where i can find the new eve prem litee maybe i can install that?? tats if it ever going to come out?
There is no separate "Premium Lite" client, as there were seperate Premium and Classic clients before. There is just a single new client (online install / offline install / bittorrent install) and it automatically detects the capabilities of your hardware.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
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Magnarion
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Posted - 2009.03.14 13:25:00 -
[13]
Hello,
After a 10month break i've decided to play EVE again. When i did some reading i realized i was already 2 expansions late (3 if you count Empyrian Age, stopped 3-4 days after it was released), i thought i was going to have alot of problems patching.
But, after logging in, followed the prompt to download a patch, which was around 1.3-1.5GB, followed by a 13MB one, both of which ran smooth. The 1st bump i ran into was acquiring the bulk data, stuck at 20ish iirc.
I followed the prompts put on the login screen, downloaded then patched it thru(which im sure i got right o.O), and got the game running...for approximately 9 minutes before i was disconnected. Tried many times back to back to no avail. Login fails at "Entering game as Magnarion" (bar fills up, music changes from login screen music to ingame music and is suspended there forever." <--forever being more than 30 minutes.
This went on for around 10 hours, I finally logged in again just, and again, after 9-10 minutes of game play (with substantial amount of lag in the process) I was booted from the server again, then everything reverted back to what i faced in the morning- login failing/freezing at "entering game" part.
No idea what went wrong. Is there a problem with my computer? or did it patch wrongly? or is it the server itself? Would really appreciate it if someone could shed some light : /
P/s: Did anyone manage to get some smooth, uninterrupted gameplay since the release? or is everyone running around like headless chickens?
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Falren
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Posted - 2009.03.14 22:58:00 -
[14]
I've been having some trouble with the new patch; I've tried to remedy it myself, but its been beyond my technical capability (which isnt very much anyways), so here it is:
I can open EVE, and I can sometimes log in; I dont have a problem acquiring the bulk data, and I have already followed Wrangler's guide to obtain the new version of it. After logging in, I can chat, but if I open my ship browser (I cant really tell if its specific to that browser, but I dont believe it is), my computer will completely freeze and fail to respond to any commands i.e. Alt F4, ctrl+alt+dlt, Windows, etc; if I wait, the "blue screen of death" sometimes appears. I will have to physically disconnect it from the power source or turn it off, and after it has restarted i recieve the message: "the system has recovered from a serious error" etc. I have already uninstalled and reinstalled EVE three times, and it has not solved the problem. After searching for the cause, I discovered that if I open EVE's property menu (right click its shortcut) and attempt to change the tab from Shortcut, I get a message that "the folder specified in the start box is not valid". Naturally, I think this may be the cause of my problem, but EVE will start and run normally until after I log in, though occasionally it will freeze on the load screen after I've selected my character but before the actual game displays. My computer ran EVE perfectly until the update, so I'm not sure why this problem would arise now. Thanks in advance for any advice And sorry this was so long 
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2shott
Caldari
British Blue inc
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Posted - 2009.03.14 23:18:00 -
[15]
CCP Explorer can u help me please! ive downloaded the patch and full game again and again it keep on coming up with an error message with a chucksum number or it just says the file is curropt on downloading please download a new one. At this point i have done again this is about my 15 download this month these was from the auto-patcher and the download from this site and ive even as gone as far as downloading a bit torrent of it. Please help me i love this game to much to see it go but im at the end of my tether and i see no other option please help thanks. sorry for long text but im losing the will to download this game and just keep my ú25 every 60 days
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Hopea Solv
Caldari
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Posted - 2009.03.15 11:16:00 -
[16]
Game has been running fine, forever :) Even after patch. My pc is an antique, so not like i'm running top notch gear, its 4 years old :)
Not even CCP are perfect, they are though the best provider of support and quick, well done patching in the mmo industry, so give them a bit of slack.
All mmo's have post patch problems.
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Lord Shamster
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Posted - 2009.03.15 19:09:00 -
[17]
EVE for some unknown reason, paying customers dont seem to be of importance to you, however i am once again asking for help with my issue. I have petitioned you severel times but you dont reply.
pre patch everything was runing great, but post past, i can not hear most sounds including EVE's voice (general voice as i know tutorial voice is exstint), jukebox and even mining/tirret sounds. My settings are all correct including volume levels. i appreciate that you get many petitions, however your being paid by me and people like me to provide a service that resolves our issues, so do so. Email my a resolve please.
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Pitrak
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Posted - 2009.03.15 22:03:00 -
[18]
I am having similar issues....I am basically stuck where I can log in and I am coming out of warp into a battle and then it locks up, screen goes black and computer crashes. I am not tech savvy at all and my only consolation is knowing that I am not the only one who is suffering through this. Has been happening ever since I downloaded Apocrypha. Not impressed as I am a new player. I think we need better direction as to what they are doing to fix these issues.
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Chris Blevins
Caldari
An Tir
Libertas Fidelitas
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Posted - 2009.03.15 22:46:00 -
[19]
I followed the steps to the tee, after it loads up and runs bulk and auth. my system crashs and restarts its self then pops a severe fatal error. I've been playing for 3 years this June and this is getting ******ed, if its not broke stop tring to fix it. The patches are always getting worse and now this?
Is CCP gonna reimburse me since june of 06, $15.00 per month? I've invested way to much time in this game for this to happen, how bout you start sending paying customers disks with everything ready to go, not like a CD cost that much considering we pay you 15.00 a month.
Is been 4 days and I know my starbases are screaming, are you going to replace equipment lost aswhile if this ever gets fixed?
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Chris Blevins
Caldari
An Tir
Libertas Fidelitas
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Posted - 2009.03.15 22:48:00 -
[20]
I followed the steps to the tee, after it loads up and runs bulk and auth. my system crashs and restarts its self then pops a severe fatal error. I've been playing for 3 years this June and this is getting ******ed, if its not broke stop tring to fix it. The patches are always getting worse and now this?
Is CCP gonna reimburse me since june of 06, $15.00 per month? I've invested way to much time in this game for this to happen, how bout you start sending paying customers disks with everything ready to go, not like a CD cost that much considering we pay you 15.00 a month.
Is been 4 days and I know my starbases are screaming, are you going to replace equipment lost aswhile if this ever gets fixed?
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Vic Arbor
Gallente
Interstellar Starbase Syndicate Operations
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Posted - 2009.03.16 00:00:00 -
[21]
Up until the patch I ran 2 clients simultaneously. after updating, trying the bulk data fix, uninstalling, installing full load. I crash to BSOD on processing bulk data. It appears ccp is trying to access a video memory location that is not available causing the nvidia dll to fail.
Toshiba satellite m40
2 gb ram, win xpsp2
nvidia geoforce go 6600 128mb.
petition in
I'm very disappointed
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Squarescales
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Posted - 2009.03.16 00:11:00 -
[22]
For US14.95 a month, I shouldn't have to be manually copying files over; the installer should just work. Put it together, people. |
Make'A'Deal
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Posted - 2009.03.16 06:58:00 -
[23]
Originally by: Magnarion
P/s: Did anyone manage to get some smooth, uninterrupted gameplay since the release? or is everyone running around like headless chickens?
I have patched 3 PC allready and playing with multiple characters.
No problems at all.
Not that it nakes anything better for you, but not everyone has these problems.
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Roonie
Gallente
The Scope
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Posted - 2009.03.16 11:00:00 -
[24]
I'm fine on TQ, but i'm having trouble getting onto SiSi.
I copied my Apocrypha TQ client, did all the neccessary things to turn it into a SiSi client but now i get stuck immediately on Acquiring Bulk Data 37/39.
It can't be a problem with my bulk data, because i downloaded your second bulk data fix and used it for my TQ client. So when i copied my TQ folder to make a SiSi client, the "fixed" bulk data was included. I have also tried running it as Administrator, but that didn't help.
Any suggestions?
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Da Death
Minmatar
Relentless Enterprises
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Posted - 2009.03.16 15:41:00 -
[25]
Originally by: Magnarion
Hello,
After a 10month break i've decided to play EVE again. When i did some reading i realized i was already 2 expansions late (3 if you count Empyrian Age, stopped 3-4 days after it was released), i thought i was going to have alot of problems patching.
But, after logging in, followed the prompt to download a patch, which was around 1.3-1.5GB, followed by a 13MB one, both of which ran smooth. The 1st bump i ran into was acquiring the bulk data, stuck at 20ish iirc.
I followed the prompts put on the login screen, downloaded then patched it thru(which im sure i got right o.O), and got the game running...for approximately 9 minutes before i was disconnected. Tried many times back to back to no avail. Login fails at "Entering game as Magnarion" (bar fills up, music changes from login screen music to ingame music and is suspended there forever." <--forever being more than 30 minutes.
This went on for around 10 hours, I finally logged in again just, and again, after 9-10 minutes of game play (with substantial amount of lag in the process) I was booted from the server again, then everything reverted back to what i faced in the morning- login failing/freezing at "entering game" part.
No idea what went wrong. Is there a problem with my computer? or did it patch wrongly? or is it the server itself? Would really appreciate it if someone could shed some light : /
P/s: Did anyone manage to get some smooth, uninterrupted gameplay since the release? or is everyone running around like headless chickens?
My 2 cents...
The first Apocrypha install try was a failure because one of my Eve-directory (I use 2 acc's) number 1 must have been corrupt somehow. I was unable to install the new client patch even I was able to play EvE before without problems. I then applied the patch on the second directory copy of EvE and it works.
I can only recomment to everyone having problems to make an FULL INSTALL, to avoid strange problems.
á
Curse Absolution Prorator T2 Mods/Drones/Ammo Manufacturer
All generalizations are dangerous, even this one. |
ollobrains2
Gallente
New Eve Order Holdings
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Posted - 2009.03.17 11:06:00 -
[26]
if they want a self installer at least make it so u dont have to start again if u get dc. Just save the file to harddrive and kick off where it left off when u dc from net. Good for people on slower machines
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quisno
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Posted - 2009.03.17 11:24:00 -
[27]
it took several hours to down load but i had no trouble with it. it loads like it should and seems to have very few glitches so far. the reason im writing this is because ive chewed out the ccp staff many times already and to see a good patch i must commend those same individuals. i would suggest that you defrag your computer before down loading patch.
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Daemon Christian
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Posted - 2009.03.18 02:36:00 -
[28]
Hi, I had the issue where the bulk data thing wasn't working.. At first, anyway. I followed the directions above and put in the new bulk data, overwriting the old. I opened EVE again and it asked to download a small patch. I did so, it shut down and the installer ran, but then it suddenly stopped and I got this message:
Download failed with the following error:
Download job not found.
:(
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Phyo
Gallente
The Scope
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Posted - 2009.03.18 17:10:00 -
[29]
Originally by: CCP ExplorerThere is no separate "Premium Lite" client, as there were seperate Premium and Classic clients before. There is just a single new client and it automatically detects the capabilities of your hardware.[/quote
1 'problem' with that, I occasionally run 4 clients on 1 system, how will it work then ?
The first client that I start will detect a high end system with lots of resources and launches as premium, the second instance of the client will still see that high end system with a bit less resources and selects a bit less fancy options etc etc ?
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Richelieu 5
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Posted - 2009.03.20 21:41:00 -
[30]
I have done this but stil does not work for me incomplete(version) please help! Have replased the bulk with the new just like you sed I should do! Please make me fly again!!!!!!
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