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Lala Zateki
United Space Legion
0
|
Posted - 2011.09.19 19:05:00 -
[31] - Quote
Any new updates regarding this issue for Windows XP Users? |

Lala Zateki
United Space Legion
0
|
Posted - 2011.09.19 21:08:00 -
[32] - Quote
Forkboy wrote:Ok,
The folder permission thing does work, but for some reason for me on Win 7 it does'nt stick. These new steps worked for me.
So you'll need to be a bit more forceful this will ensure EVE cannot access the folder.
This workaround has less repetition you'll be happy to know!
Workaround steps :
1. Right click on the Chat folder and click properties 2. Click the Security tab and click the advanced button at the bottom 3. Click change permissions 4. Untick the include inherited permissions. A prompt should appear. 5. Click Remove. 6. Click the Replace all child object.... 7. Click Ok/Yes until all property dialogs are closed.
That should do it! enjoy.
To Undo :
1. Right click on the Chat folder and click properties 2. Click the Security tab and click the advanced button at the bottom 3. Click change permissions 4. Tick the include inherited permissions and the Replace all child object. 5. Click Oke. 6. Click the Replace all child object.... 7. Click Ok/Yes until all property dialogs are closed.
FORKBOY your a lifesaver man, I did this in Windows XP exactly as you described it here and it worked 100%!!! I havent crashed for the last 30minutes which is an extremely good sign so far. I usually crashed on log in and when changing system!! Thank you so much for this. I previously didnt think it work for winXP but i tried it anyway. So far so good. Thank you so much. I hope this issue will be finalised so that we can all see char portraits in the very near future again.
Much LOVE :D Lala |

Dalden V
Blue Lounge Industries
0
|
Posted - 2011.09.20 07:14:00 -
[33] - Quote
Same problem here, also from South Africa, and also using MWeb as ISP. (Cape Town)
I could log on just fine on Sunday, but since yesterday I'm getting this problem consistently. Wonder what changed? |

Dalden V
Blue Lounge Industries
0
|
Posted - 2011.09.20 08:06:00 -
[34] - Quote
Forkboy wrote:
this is where its requesting the images from cdn.ccpgames.c.footprint.net.
Pings timeout etc. Pathping gives up nothing.. wierd
Hmm, so that is a Content Delivery Network the image are hosted on. It is possible that the content server providing service to our part of the world (South Africa, and maybe others) has a problem.
I think not being able to ping it is normal. I tested ping from a US based ISP and even though it resolved to a different IP I still was not able to ping it. They do answer to HTTP requests though.
If anyone wants to do more troubleshooting, the three IP's in the CDN cluster here for cdn.ccpgames.c.footprint.net is 4.26.236.126, 4.23.50.254 and 199.93.42.126
For comparison, the systems in the CDN cluster for the East coast US ISP I was testing from is: 4.27.18.254, 198.78.200.126, 192.221.114.126
FakeEdit: Ok, maybe it's not the content servers, but could be a transparent ISP proxy causing the problems.
As a test I edited C:\Windows'System32\drivers\etc\hosts and added the following line: 192.221.114.126 cdn.ccpgames.c.footprint.net
This should force the system to use the US based content server instead of the one it normally uses. I cleared out all the chat pictures and EVE still crashed. If the problem was with a content server then this should have worked.
I then set up a proxy server in IE, to the US ISP, so web traffic goes through the US, and I could log on just fine, in Jita, with all the chat portraits showing up. So bypassing our local transparent proxies fixed the problem, or so it would seem. I did not too very many tests.
Oh, and it looks like I discovered another workaround.
EVE uses Internet Explorer's proxy settings to retrieve web content, such as the news when you log on, and the character portraits. If you configure a bogus proxy server in IE, then EVE cannot download the corrupt portraits which causes it to crash.
If if you want to test it, open IE:
1. Go to Tools->Internet Options 2. Connections Tab, LAN Settings 3. Tick 'Use a proxy server', untick everything else 4. Fill in: Address: localhost Port: 1234 5. Click OK 6. Log into EVE
It's not ideal, but it's maybe an option for some.
|

Lala Zateki
United Space Legion
0
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Posted - 2011.09.20 09:29:00 -
[35] - Quote
Hey Dalden,
I tried Forkboy's workaround, only downside is, there is no portrait pictures displayed while in EVE. If your problem persist, try his work around for win7, it works for XP too. It seem to have solved the problem for me.
Also: c:\Windows'System32\drivers\etc\hosts and added the following line: 192.221.114.126 cdn.ccpgames.c.footprint.net
This line u added, did u add the line and then add the proxy server via IE? or just added the proxy server?
fly safe Lala |

Dalden V
Blue Lounge Industries
0
|
Posted - 2011.09.20 10:47:00 -
[36] - Quote
Lala Zateki wrote:Hey Dalden,
Also: c:\Windows'System32\drivers\etc\hosts and added the following line: 192.221.114.126 cdn.ccpgames.c.footprint.net
This line u added, did u add the line and then add the proxy server via IE? or just added the proxy server?
That line was just to test if the problem was related to a specific content server, which didn't solve the problem.
For the workaround you only need to add the bogus proxy server in IE.
Forkboy's workaround worked for me as well, I just stumbled upon this alternative one while testing a few things. It's not ideal though, you won't get any portrait pictures and neither will any news be displayed in game and you probably won't be able to use the in-game browser or use IE while this proxy server is set. You can still use Firefox to browse though. |

Laynix
Bloodstone Industries B.S.I.
0
|
Posted - 2011.09.23 02:02:00 -
[37] - Quote
Forkboy wrote:So found out what the problem is. The work around is a pain in the neck but at least you'll be able to get on-line.
Some of the Chat images being downloaded from the EVE server are corrupt. So there's no error handling when the UI renders the image / try's to read the header info from the corrupt file so EVE explodes.
Causes:
Server providing content is timing our / or a bug has been introduced? ( Given the recent patches ) In my case, it could be latency but more than likely is server/ network / routing etc.. ( I am in South Africa ATM )
Workaround ( windows 7 ):
Run EVE login. Enter EVE with your toon. EVE eXplodes.. Open file explorer Browse into the chat folder where all images are cached. ( C:\Users\{{username\AppData\Local\CCP\EVE\d_library_my_games_cpp_eve_tranquility\cache\Pictures\Characters\Chat ) Right cluck and change the view to "Extra Large Icon's", Look for images that do not render ( Any images that do not preview correctly are broken ) Copy and paste another working eve image from the cache into the cache folder with the broken file. Rename it to the same filename as the one that won't render, after deleting the broken one. Repeat the last 2 steps till all files in all numbered foders are done.
* Note : While this works as soon as you meet someone new and there chat image doesn't download properly EVE WILL EXPLODE. Run the same process.
Fix for the DEV's :
Wrap this in an error handler and IGNORE/DEFAULT to a standard image. ( While we wait, this should be standard practice ) Work out weather its a routing issue or if your image download service/server is spazzing mid download...
Dev's Make rocket go now.. Patch today please... even if it is client only and only contains some error handling.
Thanks Forkboy, this worked for me. |

James Cardogan
The Scope Gallente Federation
0
|
Posted - 2011.09.24 21:16:00 -
[38] - Quote
Tried Forkboy's Chat fix and it works for me too. I've had numerous client restarts today till I decided to pay a visit to the forums and saw this thread. I wasn't CTDing but the game would just restart.
On another note, I'm playing from England. |

XennoX268
Big Johnson's
0
|
Posted - 2011.10.04 12:40:00 -
[39] - Quote
It would seem this problem is still not sorted out. |

Kit-Kat
Therapy.
0
|
Posted - 2011.10.06 17:47:00 -
[40] - Quote
im in south africa with mweb on 4mb uncapped(do not belive its an ISP problem), the problem started this week for me. i know of other people that are experiencing the same problem.(will show them this thread)
removed user Write access to the /chat/ folder and the .exe crash is gone..
strange that the whole game crashes from chat avatars instead of just showing a silhouette or a question mark.
i should probably mention that i ran the repair tool before all this, it installed a patch after the repair tool was done. still didnt work tho, did the chat folder user rights maneuver for it to work. |

Zoe Alarhun
Drunken Space Irish
24
|
Posted - 2011.10.06 21:25:00 -
[41] - Quote
I actually spoke to MWEB tech today - aparntly there's all sorts of issues with Telkom at the moment that they are waiting on: huge packet loss etc. so lets wait on helkom to sort out their crap. |

XennoX268
Big Johnson's
0
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Posted - 2011.10.09 16:19:00 -
[42] - Quote
Yet Mweb doesn't using Telkom as their backhaul network, they use Neotel. |

Dalden V
Blue Lounge Industries
0
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Posted - 2011.10.10 21:23:00 -
[43] - Quote
Problem went away, but is back again this week. Maybe it's to do with the Seacom cable failure? |

Ventro69
Manson Family Corcoran State
30
|
Posted - 2011.10.11 07:49:00 -
[44] - Quote
Same problem.
Uninstalled - downloaded - re-installed EVE. Same problem.
I have been trying to follow the advise in this forum and I am sorry to say, it's all Greek to me. I can't even find that "Chat" folder....
I just want to log and shoot Russians from the comfort of my chair in sunny South Africa.
Oh yes, btw.... When downloading EVE, I had a TON of issues. Turns out WinRAR or whatever, expired on my PC and couldn't "unpack" all the files. Some things I wish I knew BEFORE using 12GB of my precious cap....
Anyways, here I am, paying 3 accounts and not able to play any of them. Thank you Mario! But our princess is in another castle!
|

Ventro69
Manson Family Corcoran State
32
|
Posted - 2011.10.13 08:34:00 -
[45] - Quote
Zoe Alarhun wrote:I actually spoke to MWEB tech today - aparntly there's all sorts of issues with Telkom at the moment that they are waiting on: huge packet loss etc. so lets wait on helkom to sort out their crap.
I tried a fix that didn't work. Decided not to aggravate myself any further.
Received a mail from MWEB today that said their issues with the Seacom cable continues, but they are back up to international capacity.
I logged on, flew 18 jumps, docked in Jita and went outside for a smoke to celebrate. Came back to a crash and error report.... Thank you Mario! But our princess is in another castle!
|

Klaus Baumann
Deep Core Mining Inc. Caldari State
0
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Posted - 2011.10.13 10:48:00 -
[46] - Quote
Also from SA, also MWEB uncapped, same issue. The steps here didn't seem to work for me (my own fault maybe), but I guess I'll just wait and see.... |

Aethlyn
41
|
Posted - 2011.10.14 16:16:00 -
[47] - Quote
I had the same issue - and still not sure what caused it. Maybe some file opened/closed issue. It hasn't been a cache issue for me. I first backed up my settings folder, then logged in with blank settings. Worked fine. Logged out, moved my old files back (replaced the new ones) - and everything still fine. Looking for more thoughts? Read my blog or follow me on Twitter. |

sirxazor
B-T-G
0
|
Posted - 2011.10.15 20:14:00 -
[48] - Quote
I am having similar issue.
I login and then as soon as my character "loading" screen comes (when it almost finishes) my client crashes. When the game crashes there is a very annoying loop of the eve login music repeating every millisecond and the only way to make it go away is to restart my computer. |
|

GM Karidor
Game Masters C C P Alliance
460

|
Posted - 2011.10.18 14:19:00 -
[49] - Quote
GM Karidor wrote:Those with crashes in _trinity_deploy.dll, can you try the following and see if that prevents the crashes for you: 1. Clear your client side cache once again (either through the option in the "Reset Settings" tab of the game options, or by directly removing it) 2. restart the client, but do not log in, so an empty cache folder gets created. 3. find the new cache folder (see http://wiki.eveonline.com/en/wiki/EVE_default_directories) and navigate to the Pictures/Characters/ subfolder. 4. right click the "Chat" folder and select "Properties" 5. Open the "Security" tab of the folder properties and click "Edit". Select your Windows User and check the "Deny" box for "Write". Click "Apply" and confirm the warning message. 6. start the client and see if the crash still happens.
Everyone who did this to prevent the client from crashing can now undo this again (same steps, just uncheck the "Deny" box, or simply clear the clients cache).
The issue that caused the client to crash on broken portraits has been addressed in todays patch and it shouldn't crash anymore when encountering a broken portrait. A broken portrait will simply not be shown anymore and will just appear empty.
Other client crashes that were not due to the chat portraits may still happen, though, and will be looked into asap (see also this dev blog with some new toys that should help us in that regard as well). GM Karidor | Senior Game Master |
|

Sir Victor
Academia de Combate Fraggle Rock.
0
|
Posted - 2011.10.18 16:01:00 -
[50] - Quote
sirxazor wrote:I am having similar issue.
I login and then as soon as my character "loading" screen comes (when it almost finishes) my client crashes. When the game crashes there is a very annoying loop of the eve login music repeating every millisecond and the only way to make it go away is to restart my computer.
Dude im have the same problem, I login and some minutes after the client crash to the login screen again, without any message error and nothing.
This realy **** me off i dont know you guys but i cant do a S***T, i cant go pvp, or do a mission, or incursion. All because the client crash. I have 2 accounts and i dunno you guys but i cant do nothing on eve from thursday till now ( im still cant do nothing)
I send to the GMs some data they request me like DxDiag, EvE Serve log and pingplotter log, when i so the log from the ping ploteri call to my ISP for askthem if they having any issue, they not and i tell the to send me a technician from my ISP for check all my cable line from my house to the node, in case was my problem ( conection it is ok and they dont have any problem) and i have to pay them.
GM Karidor was the last from answer the petition but i dont recibe any reply for fix this problem.
WELL what we have to do..... we neet some solutions now
|

Sir Victor
Academia de Combate Fraggle Rock.
0
|
Posted - 2011.10.18 21:05:00 -
[51] - Quote
Some one else still having crashes or did you find any miraculous fix?
Because GMs in the petitions still no answering from 10/16/2011 |

Maximillian Dragonard
Caldari Provisions Caldari State
88
|
Posted - 2011.10.19 06:55:00 -
[52] - Quote
Tried all the above, still crashing ......
Post patch, logged in, swapped out ships, traveled 12 jumps, docked, and as station interior loaded, crashed. Interior was visible for about 2 seconds at most.... time enough to load neocom and station services panel at most. Reactivated in response to the change in direction..... Will actually start PLAYING when the winter expansion hits. |

Sir Victor
Academia de Combate Fraggle Rock.
0
|
Posted - 2011.10.19 17:31:00 -
[53] - Quote
It looks like they dont wanna know about this problem and some player still paying the game with able to play.
some one of you guy have make any trace route with the pingploter aplication, sent the logserv and the dxdiag ?
what answer you have ? |

XIRUSPHERE
In Bacon We Trust
35
|
Posted - 2011.10.23 07:20:00 -
[54] - Quote
Had this very problem develop within the last few hours. Problem is on win 7 64 bit with the trinity.dll. caused eve exe file crashes and crashed my system. Eve attempted multiple times to reinstall the newest patch and kept crashing. Crashed my computer again and caused my antivirus to stop working.
Uninstalled, deleted cache and such logged back in and the same crash within 5 minutes thankfully no computer crash. Have never had anything remotely similar to this happen before. |

GreyIX
Jol-Nar Industries Twilight Imperium
0
|
Posted - 2011.10.29 13:58:00 -
[55] - Quote
I have this issue as well, only rather than my client crashing its my whole system. My computer just shuts off.
I have tried all the solutions posted here and have had no success. Changing the chat file did allow me to spend an extra minute on but i still crashed.
I also tried using log server to gather the info to put in a report, however because my computer shuts down i am unable to save and therefore have no information to send.
It has been 3 days now since i have been able to play... if this keeps up i will not be re-newing my subscription |

Maximitus
Kindred of Honor PURgE Alliance
0
|
Posted - 2011.10.29 20:50:00 -
[56] - Quote
GreyIX wrote:I have this issue as well, only rather than my client crashing its my whole system. My computer just shuts off.
I have tried all the solutions posted here and have had no success. Changing the chat file did allow me to spend an extra minute on but i still crashed.
I also tried using log server to gather the info to put in a report, however because my computer shuts down i am unable to save and therefore have no information to send.
It has been 3 days now since i have been able to play... if this keeps up i will not be re-newing my subscription
I was having this same problem a few weeks ago - I disabled the station environment in my settings and the problem went away |

GreyIX
Jol-Nar Industries Twilight Imperium
0
|
Posted - 2011.11.02 02:14:00 -
[57] - Quote
Maximitus wrote: I was having this same problem a few weeks ago - I disabled the station environment in my settings and the problem went away
I have had the environment off for a while now. Great suggestion though.
I am now having this issue while surfing the net, and realized it is not exclusive to EVE. I am starting the troubleshoot process now, hopefully it will be something simple. |

GreyIX
Jol-Nar Industries Twilight Imperium
0
|
Posted - 2011.11.05 13:19:00 -
[58] - Quote
GreyIX wrote: I have had the environment off for a while now. Great suggestion though.
I am now having this issue while surfing the net, and realized it is not exclusive to EVE. I am starting the troubleshoot process now, hopefully it will be something simple.
Turns out all i needed was a can of air... everything is running great now!! |

Date Rotsuda
KHUMAAK-FR REN0VATI0
1
|
Posted - 2011.11.06 12:36:00 -
[59] - Quote
crash whene starting the game :
Signature du probl+¿me-á: Nom dGÇÖ+¬v+¬nement de probl+¿me:APPCRASH Nom de lGÇÖapplication:ExeFile.exe Version de lGÇÖapplication:7.11.30.6276 Horodatage de lGÇÖapplication:4ea02dd2 Nom du module par d+¬faut:raphook.dll Version du module par d+¬faut:0.0.0.0 Horodateur du module par d+¬faut:4d6032c9 Code de lGÇÖexception:c0000005 D+¬calage de lGÇÖexception:00007aa0 Version du syst+¿me:6.1.7601.2.1.0.768.3 Identificateur de param+¿tres r+¬gionaux:1036 Information suppl+¬mentaire n-¦-á1:0a9e Information suppl+¬mentaire n-¦-á2:0a9e372d3b4ad19135b953a78882e789 Information suppl+¬mentaire n-¦-á3:0a9e Information suppl+¬mentaire n-¦-á4:0a9e372d3b4ad19135b953a78882e789
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