Problem signature:
Problem Event Name:APPCRASH
Application Name:ExeFile.exe
Application Version:7.10.27.490
Application Timestamp:4df8a6f5
Fault Module Name:_trinity_deploy.dll
Fault Module Version:7.10.28.6263
Fault Module Timestamp:4e526a3b
Exception Code:c0000005
Exception Offset:00795c12
OS Version:6.1.7600.2.0.0.256.1
Locale ID:1033
Additional Information 1:0a9e
Additional Information 2:0a9e372d3b4ad19135b953a78882e789
Additional Information 3:0a9e
Additional Information 4:0a9e372d3b4ad19135b953a78882e789

Problem signature:
Problem Event Name:APPCRASH
Application Name:ExeFile.exe
Application Version:7.10.27.490
Application Timestamp:4df8a6f5
Fault Module Name:_trinity_deploy.dll
Fault Module Version:7.10.28.6263
Fault Module Timestamp:4e526a3b
Exception Code:c0000005
Exception Offset:00795c12
OS Version:6.1.7600.2.0.0.256.1
Locale ID:7177
Additional Information 1:0a9e
Additional Information 2:0a9e372d3b4ad19135b953a78882e789
Additional Information 3:0a9e
Additional Information 4:0a9e372d3b4ad19135b953a78882e789

So found out what the problem is. The work around is a pain in the neck but at least you'll be able to get on-line.

Some of the Chat images being downloaded from the EVE server are corrupt.
So there's no error handling when the UI renders the image / try's to read the header info from the corrupt file so EVE explodes.

Causes:

Server providing content is timing our / or a bug has been introduced? ( Given the recent patches )
In my case, it could be latency but more than likely is server/ network / routing etc.. ( I am in South Africa ATM )

Workaround ( windows 7 ):

Run EVE
login.
Enter EVE with your toon.
EVE eXplodes..
Open file explorer
Browse into the chat folder where all images are cached. ( C:\Users\{{username\AppData\Local\CCP\EVE\d_library_my_games_cpp_eve_tranquility\cache\Pictures\Characters\Chat )
Right cluck and change the view to "Extra Large Icon's", Look for images that do not render ( Any images that do not preview correctly are broken )
Copy and paste another working eve image from the cache into the cache folder with the broken file.
Rename it to the same filename as the one that won't render, after deleting the broken one.
Repeat the last 2 steps till all files in all numbered foders are done.

* Note : While this works as soon as you meet someone new and there chat image doesn't download properly EVE WILL EXPLODE. Run the same process.

Fix for the DEV's :

Wrap this in an error handler and IGNORE/DEFAULT to a standard image. ( While we wait, this should be standard practice )
Work out weather its a routing issue or if your image download service/server is spazzing mid download...

Dev's Make rocket go now.. Patch today please... even if it is client only and only contains some error handling.

So found out what the problem is. The work around is a pain in the neck but at least you'll be able to get on-line.

Some of the Chat images being downloaded from the EVE server are corrupt.
So there's no error handling when the UI renders the image / try's to read the header info from the corrupt file so EVE explodes.

Causes:

Server providing content is timing our / or a bug has been introduced? ( Given the recent patches )
In my case, it could be latency but more than likely is server/ network / routing etc.. ( I am in South Africa ATM )

Workaround ( windows 7 ):

Run EVE
login.
Enter EVE with your toon.
EVE eXplodes..
Open file explorer
Browse into the chat folder where all images are cached. ( C:\Users\{{username\AppData\Local\CCP\EVE\d_library_my_games_cpp_eve_tranquility\cache\Pictures\Characters\Chat )
Right cluck and change the view to "Extra Large Icon's", Look for images that do not render ( Any images that do not preview correctly are broken )
Copy and paste another working eve image from the cache into the cache folder with the broken file.
Rename it to the same filename as the one that won't render, after deleting the broken one.
Repeat the last 2 steps till all files in all numbered foders are done.

* Note : While this works as soon as you meet someone new and there chat image doesn't download properly EVE WILL EXPLODE. Run the same process.

Fix for the DEV's :

Wrap this in an error handler and IGNORE/DEFAULT to a standard image. ( While we wait, this should be standard practice )
Work out weather its a routing issue or if your image download service/server is spazzing mid download...

Dev's Make rocket go now.. Patch today please... even if it is client only and only contains some error handling.

Hence my suggestion of making that directory write protected after clearing the cache, as that seems to work around the issue for quite a few people that are affected by this specific crash. Either way, the cases that Customer Support had the chance to look into further showed that the offending portraits all have been in pristine condition on the image servers, so the corruption seems to happen somewhere along the road. We are not quite sure about the exact culprit at this point, it could be something within the ISP, or a virus scanner messing with the files in weird ways when they are being downloaded, or even something completely different. The whole thing has happened before (albeit quite rarely) and seemed to have ceased for a while later on.

As for the client seemingly not handling those corrupted pictures gracefully, yes, that's another matter. I will try and chase that up where I can, but if you have such corrupted portraits, I can only once again only strongly suggest to create a logserver log (this will tell also tell you which pictures the client choked on), and create a bug report alongside with adding the actual corrupted pictures to it as well (as those are the hardest for us to get to actually reproduce the issue).

Ok,

The folder permission thing does work, but for some reason for me on Win 7 it does'nt stick. These new steps worked for me.

So you'll need to be a bit more forceful this will ensure EVE cannot access the folder.

This workaround has less repetition you'll be happy to know!

Workaround steps :

1. Right click on the Chat folder and click properties
2. Click the Security tab and click the advanced button at the bottom
3. Click change permissions
4. Untick the include inherited permissions. A prompt should appear.
5. Click Remove.
6. Click the Replace all child object....
7. Click Ok/Yes until all property dialogs are closed.

That should do it! enjoy.

To Undo :

1. Right click on the Chat folder and click properties
2. Click the Security tab and click the advanced button at the bottom
3. Click change permissions
4. Tick the include inherited permissions and the Replace all child object.
5. Click Oke.
6. Click the Replace all child object....
7. Click Ok/Yes until all property dialogs are closed.