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Tiscali.net node losing most of my data packages!

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Author	Thread Statistics \| Show CCP posts - 7 post(s)

CCP Explorer	Posted - 2009.04.08 20:58:00 - [1] We are aware of this issue and are working with Vodafone and Tiscali to resolve it. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games


CCP Explorer	Posted - 2009.04.09 08:14:00 - [2] Originally by: Jonathan Silver Thank you CCP Explorer for the feedback, glad it's being looked at. Today has been no play day for me unfortunately as I have been struggling to try everything I could to get things going again. It so happens that I am in Iceland and I am using Vodafone as my local ISP. I see now from the ping plotter that the packets are no longer going through designated Tiscali nodes and no packets dropped but I'm still not able to play the game (either on TQ or SiSi) due to failure to log in/and or extreme lag and socket closed issues. This issue should be resolved now, Vodafone Iceland is now routing differently to avoid Tiscali. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games


CCP Explorer	Posted - 2009.04.09 12:14:00 - [3] Yes, it was back to being broken at around 9:10 GMT. Please note that we are still working on this but the problem is with Vodafone Iceland and Tiscali. We are trying to get them to fix this. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games


CCP Explorer	Posted - 2009.04.09 17:34:00 - [4] We just contacted Vodafone Iceland telling them that we still have a problem. After some tweaking then we have symmetric routing with low latency but we have confirmed in-house cases of not being able to login via Vodafone Iceland. We are still working with them trying to resolve the issue. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games


CCP Explorer	Posted - 2009.04.09 18:19:00 - [5] We are actually taking additional vacation days to relax after Apocrypha, on top of the legal holidays before and after the weekend. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games


CCP Explorer	Posted - 2009.04.09 18:36:00 - [6] This issue should be resolved as of 18:08 GMT. Please confirm that you are flying. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games


CCP Explorer	Posted - 2009.04.09 19:30:00 - [7] It is not known exactly what the problem was but Vodafone's QoS engine was misbehaving. Vodafone made configuration changes to bypass the problem (putting traffic to 87.237.38.0/23 in the top priority queue) and will open a case with the vendor. In the process of resolving this issue we discovered an asymmetric routing problem that we fixed on our end (as much as we can fix the internet on our own). It was caused by a couple of ISPs not talking to one another. Sometimes it's remarkable that the internet works. The hamsters have been fed. Enjoy. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

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