Arjurian
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Posted - 2009.04.20 10:36:00 -
[1]
A friend of mine who's only recently started playing has been hit with one of these "Banned!" account messages at log-in recently, and he's pretty disheartened by it (he'd only JUST started playing a week or so before). As it stands, he hasn't had any communication with anyone from CCP accounts, even after petitioning to try and find out what was going on close to a week or so ago without getting a response. :-/
Naturally, he's a bit bewildered - he's unsure if he did something against the Terms of Service without realizing it, for instance, and is worried that if he's been banned permanently for something he didn't realize he was doing wrong (which is doubtful, I should add - he's broke and barely just out of the tutorials). I've been really enjoying having a bud to fly around with in the game the past little bit - it's brought me back to the game after a couple of years away - but the situation for him is basically that he has no idea what's going on, he's just been banned with no notice and no information on what to expect, so he's basically on the edge of just calling it a day (he just got his first cruiser after some hard work, but if that's just gone he won't start again, basically). :-/
On his behalf, then, I'd like to ask a couple of questions and hope that maybe an answer or two (even if they're necessarily vague) might show up - and they'd be greatly appreciated. =)
** Are these bans permanent? The word "Banned!" seems an awful lot more ominous than "Suspended", so even though it says there's pending investigation he's basically worried that the time he's already spent playing just flat-out won't be coming back (which would make him stop playing entirely, of course).
** By the sounds you guys must be a bit swamped with them right now, but do you have a rough guess (weeks, a month or two?) about how long restoring accounts to a playable state might take?
** Is his account time still ticking down while in this banned state?
Many thanks in advance for any answers you might be able to give to clarify some of this stuff. =) In his own words, he really loves the game, but because nobody at all has been in touch with him (no email, petition, etc) he's about halfway to just assuming everything's gone forever, and he has no recourse or reason for it. =) In fact, I'd suggest that if you guys could possibly see your way clear to firing off a "This is the situation" email to the people who have been banned for the above reason (whether my bud's actually one of them or not I honestly don't know), it would probably put quite a few minds at ease. =)
Cheers! =)
- Arjurian
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