Zostera
Minmatar
Honour Bound
Sc0rched Earth
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Posted - 2009.05.20 12:25:00 -
[2]
 Originally by: Niteral
If it was mission critical software, such as the examples you list, then CCP would get to put the software through years of 3rd party testing, without a hoard of teenagers, or people acting like teenagers, crying 'fix it! fix it now!' expecting software to be released within minutes or hours to fix an unforseen issue, and then being surprised when the rushed fixes are buggy.
In other words: Mission critical software is taken more seriously, and people acting like children around it are ignored.
Lets not forget that these recent issues all began with CCP rushing an untested patch through on short notice, while at the same time ignoring constructive feedback from the player base.
It is of little surprise to me that people are frustrated, I feel exactly the same. However CCP repeatedly fail to respond to player communication and that increases the likelyhood that players will simply vent on forums.
It is somewhere in the region of 24 hours since the latest jumping issue was reported in this thread. After the recent issues I would have expected CCP to learn, seemingly ignoring their own threads and not responding to issues raised once again breaks down the trust between CCP and the player base. Better communication management would certainly improve the situation. It really wouldn't take a great deal of effort for CCP to read this thread, run a quick test on TQ and respond with "Yes there is an issue, we apologise, we will address this asap".
Further to that, had the communications been better prior to the whole mess that has been 1.2. we would have avoided almost a week of disrupted gameplay entirely.
Once again I call on CCP to respond to the player base with a much deserved apology and a reasonable effort to communicate. Right now you are seemingly running blindly one from issue to another and creating more along the way, causing considerable dissatisfaction to your customer base. This should be accompanied with a clear commitment to improving future communications and some ideas on how you intend to achieve this. Many players take the time to give constructive feedback prior to changes, we test and therefore in effect develop this game with you. Failure to respond postively to that commitment is not just poor business management... it is rude.
CCP.... Your turn... Go...
Zos
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