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Official EBANK Thread - Extremely Important, Please Read

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 14:16:00 - [1] Originally by: Proton Power And they hired good people, i have zero issues with who they hired, I dont' see why they dont post it. There is zero reason to hide who they have helping them. The simple reason is that is not really relevant, is it? There is zero reason to actually post it. -------- KIA Recruitment Director
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 14:26:00 - [2] Originally by: Proton Power Why did you not let the public know about it much sooner so you would only be dealing wiht one drama bomb today instead of 2. What reason would there be to make the default public? Originally by: Proton Who else have you hired? And why have you hidden those names to this point. (makes zero sense to me) Again, why is this relevant? -------- KIA Recruitment Director
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 14:33:00 - [3] Originally by: Heroldyn Is it possible for ebank to give information about the current withdrawel-que as to an estimate of how long ebank customers can currently expect to wait for their withdrawels to be processed ? We are processing withdrawals within our standard 48h SLA. -------- KIA Recruitment Director
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 15:09:00 - [4] Originally by: Proton Power Now kia is going to make me a target per MSN conversations, oh no, you going to take more of our space we don't own atm? Actually no, no need for that. But you could have used that MSN conversation to get your facts straight. None of the ISK is within KIA, it was defaulted by a corp in KIA that subsequently used our relationship to EBANK to get the loan approved in the first place. Welp. -------- KIA Recruitment Director
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 15:14:00 - [5] Originally by: Proton Power ROFL. I have been asking you guys to post the facts for 12hrs now. If the corp is in Kia then it's on kia. But again I did mention that I don't think you guys had complete control of the situation as I knew it. Actually that's the problem. They defaulted and left KIA afterwards.
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 15:21:00 - [6] Originally by: Proton Power Seems you are talking sensable atm, so will ask you this then, why has it taken 2mths to research this, seems obvious to me with the titan issue, the fact they left kia and not paid anything on the loan (and I think told you they were not going to) that it was going to default? The thing was, it defaulted and we were able to absorb the default. If we actually reported and made a thread on every default that we can absorb, there forums would be littered with posts and threads, which would just make people sick of it. It was something that we could absorb and handle internally. Now the loss of 200B by Ricdic's misconduct is something entirely different as we have information that we cannot reveal (EULA/TOS stuff) and that we need to work on how to present them. Transparency is a fine thing, but we can't make stuff as transparent as people would want, without hurting ourselves, legally or financially.
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 15:39:00 - [7] Originally by: Zero Uptick Originally by: SentryRaven Now the loss of 200B by Ricdic's misconduct is something entirely different as we have information that we cannot reveal (EULA/TOS stuff) and that we need to work on how to present them. Transparency is a fine thing, but we can't make stuff as transparent as people would want, without hurting ourselves, legally or financially. Sounds like you guys are all involved in shady stuff and I hope CCP is looking at it. Nice spin. But it just involves stuff that we are not allowed to talk about. You know, like posting GM conversations on the forums and stuff? -------- KIA Recruitment Director
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 16:49:00 - [8] Originally by: Esharan So its good he got banned and everything, but since when does CCP ban people for this sort of action? How did that break the EULA? It was my understanding that this was just a "risk" of investing...... part of the game ya know? Real Money Trading is a bannable offense.
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 21:58:00 - [9] Originally by: Proton Power Thanks. You may want to look at sentry's post though saying the exact opposite. I want to make it clear that his account was banned prior to me making this post, and it was a pretty well certain ebank was not getting the character. Take it for what its worth. I might have worded it a bit awkward indeed. There is no connection between your post and the ban on the EBANK Ricdic account. -------- KIA Recruitment Director
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.10 23:21:00 - [10] Originally by: Esharan Edited by: Esharan on 10/06/2009 23:09:19 Edited by: Esharan on 10/06/2009 23:08:28 1st on page 10 :) Question. Does this have any fallout/affect for Dynasty Bank? Will Dynasty be hurt in anyway, or will Dynasty help out EBANK? Just curious as to what the other major bank is doing, or not doing at the moment. For the record. I will be very interested in a IPO on behalf of EBANK, or higher interest rates. If something like this happens, Ill gladly throw a large portion of what I have back into this bank. No, we do not expect this to have any direct impact on DBANK, apart from maybe a minor run, related to a distrust in the secondary market. There currently is no indication that DBANK will need to assist EBANK financially. -------- KIA Recruitment Director
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.15 13:42:00 - [11] Originally by: Taattii Since Scamming is part of eve, why would CCP ban characters scamming fake banks? Its part of the game, a mini profession. Now the issue here is Is scamming allowed or not, if so then let him be. Ricdic taking the money was legit. Ricdic trying to RMT the money was not so legit and what warranted a proper ban. :) For your clarification: RMT --> Converting ingame ISK into a RL currency. -------- KIA Recruitment Director - Apply now!
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.15 22:46:00 - [12] Due to a DNS issue after a physical server relocation by our hoster, the Forums and HelpDesk are going to be unavailable up to 48h. We apologize for the inconvenience. -------- KIA Recruitment Director - Apply now!
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.19 00:06:00 - [13] Originally by: Seyah Tebut are you f*cking joking? this problem with Ricdic has been going on for HOW LONG and i'm just NOW getting notice of it? (no, i didn't require notice in this fashion as i read the forums and thus got my info before Hexxx posted this thread, which in itself is sad, but not the topic) seriously, EBANK=fail. there is NO reason why i should be getting notice of this a full week+ after this happened. what if i had not found out about this via the forums? what if i was depositing the isk to a character that wasn't banned, merely scammed the isk? what about those that HAVE deposited but it never got to their accounts? i'd lose EVERYTHING that i would have put in, and that would equal all my spare isk. really, really great way to fail on this EBANK. consider my accounts closed as a result. oh, one better: my other character that has an EBANK account STILL doesn't have notice in eve-mail, or regular e-mail even, despite being told that mails were sent out. accounts closed. i will never do business with EBANK again in any capacity. Well, it's like with your RL bank. You gotta keep yourself informed if it's still there or already closed before you try to deposit your money, no? This information was posted last week on our website, the EVE-O forums and as an ISD news page on the forums. All deposits to EBANK Ricdic until tomorrow midnight are reversed by CCP, which is something you should have noticed, if you deposited. If you haven't, you would have contacted Customer Support, which would have told you to petition it straight away. Customers who have deposited while the API of EBANK Ricdic was still functioning (pre-ban) all got their deposit processed and credited to their EBANK Account, although we do not have possession of the ISK. The loss for this is on EBANK, which cuts into our profit buffer. Customer who have deposited after the API was off (post-ban), get their ISK back via a GM reversal, due to the nature of EBANK Ricdic being banned. They can create an account via the new deposit system. We have sent out approximately 4000 EVEmails today, we have not finished sending out this information yet. And don't get me started about the CSPA charges.... I understand your concerns, but your frustration over this topic is just not warranted.
SentryRaven KIA Corp KIA Alliance	Posted - 2009.06.19 11:02:00 - [14] Originally by: eVaLF You guys knew prior to posting it in your MODT by some hours, meaning it was 3 days later not next day, and again that may have been waiting on ISD but then say that, not that it was up the next day. To finally clear that up: We only posted a message on our MOTD reading that we had an issue with the deposit system, because we were still trying to find out what options we have, some of these included talking to GMs and see where we can go from that. Lots of stuff we have been doing in the past week was requiring that we get approval from GMs first (the mass evemailing, e.g.) and some required that we do not disclose them, because GM conversations and the information we got there could not be disclosed. So to give you a quick rundown, what the thread of thoughts was: "We need to get the message out that CEO changed and deposits are down" "Contact ISD, let them do a news page, it's visible on login" "Contacted ISD, ISD has the article, it needs to be approved by a ISD Officer (which came on the next morning, aka '1 day after')" "Okay... options here, let's discuss and see what the GMs gonna recommend" "PP posted on forums" "ISD posted their article and got facts wrong (access denied, etc.)" "You, you and you, go and try to keep the threadnought factually correct, but don't disclose GM conversation" "You and You, go contact ISD about a correction (which is why their article date is not correct. it was posted earlier and then corrected, IC would be able to confirm that, if they wanted to. :) )" "Hexxx posted his officially official thread" "Okay.... calm down people and let's see what we can do with the situation" This is what I know from my POV, the rest is basically trying to assert the damage done by Ricdic and GM petitions how we can get customer's money back after the ban.

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