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christymoore
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Posted - 2009.08.23 00:03:00 -
[1]
Edited by: christymoore on 23/08/2009 00:07:01
Edited by: christymoore on 23/08/2009 00:04:51
Ok lemme take this from the beginning . My best friend and i went into our local internet cafe for some internet spceship pewpew lst saturday after work and we were logging in as usual when he discovered to his dismay all of his 3 acounts passwords have been changed (His home pc got infected with a keylogging programme from a irl mates hacked msn account that was sending out links to a chinese electrical wholesale site) and not only that but his account infornation which has been the same for over a year had been changed including the acounts e-mail address (there goes the normal password retrieval SOP out the window).
So naturaly enough he was in a state of panic (and he still is)or i wouldnt be posting this . He started off by doing the logical thing and asking me to make a petition for him on my account which i did as all 3 of his accounts were denied ot him and we got a reply a couple of hous later saying the accounts were locked down and he gave some info and it was going to be sorted , 3 days passed and no reply or update so he created a trial account which he has since upgraded to a full and continued the petition on his caracter ''Evil Sakura'' and got no reply for afew days .
Fair enough we thought its gonna be sorted an he put his faith in CCP as he is a trusting/Laid back guy and he knew his accounts were all safe and locked down until a gm got to him , until he logged on yesterday and saw on his evemon that one of his accounts main charactes a 24m sp miner/dread pilot had switched to a noob corp and was bviously being lined up to be moved to aother account by a 3rd party and i can pretty safey say he almost died on he spot , so now he is left scratching his head not knowing what to do as the standard operation procedure has totally let him down and all he can do is maybe phone CCP .
Here is a taster of what he stands to lose/has lost already :
1.7billion isk (already gone)
Fitted Revalation
Charon
Orca
Nightmare
Proteus
and another 5 billion + worth of assets and pvp fitted ships/exhumers.
Not to mention over 15 months subbing 3 accounts and doing this mainly by supporting the GTC system.
Long winded i know but looking at his situation makes me nervous tbh for my account and the other 5-6 guys we play with in the net cafe all feel h same and cant believe that the 3rd party got a hold of the account that was suppossed to be safely locked down , as i/we are all sick of listening to him whining all i ask is a GM actually gives his petition he has mae on has newly made character 'Evil Sakura' a swift reply and or a support telephone number as he cant find one apparently.
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JitaBum
Gallente
Center for Advanced Studies
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Posted - 2009.08.23 00:11:00 -
[2]
Why would he you create and pay for a new account, if you were innocent
I don't trust this, no pepsi for you,,,,,,,,,,,,,,,,,,,,,,,,
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Ruby Khann
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Posted - 2009.08.23 00:11:00 -
[3]
Your "friend" must be really stupid to fall for a keylogger.
The proper solution to this problem is to get new friends.
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Zed Jackelope
Insert Obscure Latin Name
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Posted - 2009.08.23 00:13:00 -
[4]
he's in line with a couple dozen/hundred other accounts in the same situation.
hope he learned his lesson.. don't click on dodgy links.
 Originally by: Awesome Possum
Ban in place for using inappropriate language and evading the profanity filter.
When Will I be able to post again? 09/03/09
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christymoore
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Posted - 2009.08.23 00:17:00 -
[5]
Originally by: Zed Jackelope
he's in line with a couple dozen/hundred other accounts in the same situation.
hope he learned his lesson.. don't click on dodgy links.
Link was from one of his best friends who failed to tell him his msn account had been hacked , thats why he opened it hell i would have also as sometimes he sends funny links for games that are great for passing time in the office , as for upgrading the trial ... he did so as he thought maybe peition was being ignored as it was a trial account , or so he said
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Zed Jackelope
Insert Obscure Latin Name
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Posted - 2009.08.23 00:28:00 -
[6]
Unless you're using IE, you can't get keylogged from just opening a website.
You would have to:
1. Open website
2. Allow activeX plugin to be installed (keylogger) or
3. Click on a keylogger link, download it and run it on your machine. (the way the keylogger posts on eve-o work)
In other words, he's full of it, or dumb and runs IE. In which case he deserved learning a hard lesson.
Originally by: Awesome Possum
Ban in place for using inappropriate language and evading the profanity filter.
When Will I be able to post again? 09/03/09
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Thebob11
Caldari
Infamous Industries
Code Of Honor Corp Alliance
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Posted - 2009.08.23 00:30:00 -
[7]
Edited by: Thebob11 on 23/08/2009 00:30:27
Quote:
My best friend and i went into our local internet cafe for some internet spceship pewpew lst saturday after work and we were logging in as usual when he discovered to his dismay all of his 3 acounts passwords have been changed
Theres your problem, internet cafes are often targeted with key loggers.
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Spurty
Caldari
D00M.
Triumvirate.
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Posted - 2009.08.23 00:33:00 -
[8]
CCP needs to be vigilant here yet move with haste.
Their handling of this is extreme and so far, no one appears to have posted "I was banned, but after a check by CCP, I'm back up and running".
From my perspective, having worked on triage teams, CCP is taking too long to work out from logs of ips the log in information verifying the person doing the dealings was not the same as the actual owner.
Either people have been cleared and sheepishly are not posting about their brushes with the ban stick (If this is you, please post so those that lost stuff have reason to stick with the game) or no one has been cleared.
The couple of people i know that have 'gone' from the game were good people. This has shattered them emotionally and on non-eve game forums, the word is spreading that customer care is not strong in this game.
Right about now, it seems CCP is unable to match up login ip addresses with the ISK farmers or the original owners. In a World where this sort of work can be done in almost any programming language or SQL in very little time, its sad to see CCP doesn't have a fast response team following a procedure to rectify this.
This is the perception.
CCP and those of you that have been nullified of this awful event need to make it clear that we, the 'loyal' customers aren't considered 'guilty until proven innocent'.
CSM people, bring that to the table please.
I don't care about 'visibility' of the process, i just want to see results.
Originally by: Cat o'Ninetails
i for one, like 8's that look like 9's lol
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Walking Silent
Minmatar
Mass Evacuation
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Posted - 2009.08.23 00:35:00 -
[9]
 oooo, if true thats a harsh lesson, hopefully CCP can reverse/fix this for you
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Evil Sakura
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Posted - 2009.08.23 00:38:00 -
[10]
Originally by: Thebob11
Edited by: Thebob11 on 23/08/2009 00:30:27
Quote:
My best friend and i went into our local internet cafe for some internet spceship pewpew lst saturday after work and we were logging in as usual when he discovered to his dismay all of his 3 acounts passwords have been changed
Theres your problem, internet cafes are often targeted with key loggers.
Thanks for posting this christy btw mate you beat me to it 
And i use firefox , there was a payment link on the site my brother clicked on and thats what did it on my home pc unfortunatly , and its 1st one i got in 3 years ... but thats beyond the point i cant believe the account retrieval system has let me down so badly and im stumped , can a Gm respond ? as i have paid 19.95 for the privilige of posting ( though i am gonna use this acc to train cyno alts i guess , as there is no way im starting all over again ).
Thanks in advance for any helpful replies , im am genuinely stumped as to what to do 
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Emperor Cheney
Celebrity Sex Tape
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Posted - 2009.08.23 00:40:00 -
[11]
Originally by: Spurty
The couple of people i know that have 'gone' from the game were good people. This has shattered them emotionally and on non-eve game forums, the word is spreading that customer care is not strong in this game.
Man. And I thought my life sucked.
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Evil Sakura
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Posted - 2009.08.23 00:42:00 -
[12]
Edited by: Evil Sakura on 23/08/2009 00:45:43
Originally by: Walking Silent
oooo, if true thats a harsh lesson, hopefully CCP can reverse/fix this for you
Well the problem is and very few players will notice his until in my situation of losing 18 months work or so and untold hours . While i was at work this guy got my accounts in and in gaining access to the accounts also got access to my character and account info on the eve-o websie which allowed him to basically 100% bypass the password retrieval system they have in place which is shocking to say the least 
P.S Its worth noting from a ccp perspective that there might be a hint in my validity by the fact 99% of my logins are from 2 ips 1st is my home in galway west of ireland and 2nd is a net cafe i go to with friends to pvp in galway city ... not somewhere in the back end of china , worth checking before you hand my accounts to someone
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Rakshasa Taisab
Caldari
Sane Industries Inc.
Ethereal Dawn
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Posted - 2009.08.23 00:48:00 -
[13]
'Local internet cafe'? Heh Heh Heh
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Evil Sakura
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Posted - 2009.08.23 00:50:00 -
[14]
Originally by: Rakshasa Taisab
'Local internet cafe'? Heh Heh Heh
Yes and its a damn fine one too 40+ top end machines biggest in ireland ;)
http://www.squareyes.com/
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ceaon
Gallente
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Posted - 2009.08.23 00:53:00 -
[15]
Edited by: ceaon on 23/08/2009 00:55:14
Originally by: Zed Jackelope
Unless you're using IE, you can't get keylogged from just opening a website.
You would have to:
1. Open website
2. Allow activeX plugin to be installed (keylogger) or
3. Click on a keylogger link, download it and run it on your machine. (the way the keylogger posts on eve-o work)
In other words, he's full of it, or dumb and runs IE. In which case he deserved learning a hard lesson.
this man fail to internet
a keylogger is not a virus or any malware is a valid legal application ( ppl like you have a hard time to understand this btw did u you know that some anti-viruses say the flash.exe from the spam thread in this forum is a legit software?)
just go to a web page like this
http://download.cnet.com/Free-KGB-Key-Logger/3000-2162_4-10357898.html
download the trial keylogger install on cybercafe PC if u know that eve players play there make a new email where to receive the kyelogger log file
??????
profit
PD: who are you to tell what other ppl deserve ?
Please resize your signature to the maximum file size of 24000 bytes. Zymurgist
EvE FTW |
Captain Pompous
Is Right Even When He's Wrong So Deal With It
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Posted - 2009.08.23 00:57:00 -
[16]
Originally by: ceaon
PD: who are you to tell what other ppl deserve ?
PD (whoever you are) Who are you to type coherent sentances ffs wtf etc etc
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I was going to run for CSM but life waylaid me :( |
Evil Sakura
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Posted - 2009.08.23 01:01:00 -
[17]
So has anyone reading this been in a similar situation ? and has it been resolved atall , as i can be patient nps but thinking of some gimp getting to sell my 3 main characters for 20bn or so and what christy listed above is sickening .
p.s.Any gm's able to reply ?
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Evil Sakura
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Posted - 2009.08.23 01:36:00 -
[18]
Le Bump 
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dr doooo
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Posted - 2009.08.23 02:18:00 -
[19]
Originally by: Spurty
CCP needs to be vigilant here yet move with haste.
Their handling of this is extreme and so far, no one appears to have posted "I was banned, but after a check by CCP, I'm back up and running".
From my perspective, having worked on triage teams, CCP is taking too long to work out from logs of ips the log in information verifying the person doing the dealings was not the same as the actual owner.
Either people have been cleared and sheepishly are not posting about their brushes with the ban stick (If this is you, please post so those that lost stuff have reason to stick with the game) or no one has been cleared.
The couple of people i know that have 'gone' from the game were good people. This has shattered them emotionally and on non-eve game forums, the word is spreading that customer care is not strong in this game.
Right about now, it seems CCP is unable to match up login ip addresses with the ISK farmers or the original owners. In a World where this sort of work can be done in almost any programming language or SQL in very little time, its sad to see CCP doesn't have a fast response team following a procedure to rectify this.
This is the perception.
CCP and those of you that have been nullified of this awful event need to make it clear that we, the 'loyal' customers aren't considered 'guilty until proven innocent'.
CSM people, bring that to the table please.
I don't care about 'visibility' of the process, i just want to see results.
From a purely layman's point of view I can think of 2 points. Firstly, CCP are obviously being targeted by a concerted attack of unprecedented levels. Presumably, if they were able to cope with the current situation in a 'timely' manner for the victims, it would have required a few offices full of employees who had been sitting around for the last few years twiddling their thumbs, and waiting for this kind of attack to happen. As frustrating as it is for your friend, I am sure you and your friend can appreciate that fact. I wouldn't want to be working in the relevant ccp department atm.
Secondly, I would hope and guess that they are trying to do more than just chase their tail, trying to return accounts back to their original owners in their original condition. Presumably they are trying to fight back, and I guess that would sometimes mean letting things play out a bit.
Best of luck to your friend though. As usual there are a few smug bastards itt, all ****y with their 'vast' knowledge. It's not a crime to be relatively new to the internet.
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gfldex
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Posted - 2009.08.23 02:43:00 -
[20]
Suddenly Linux seams to be a good gaming platform.
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deconed
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Posted - 2009.08.23 03:06:00 -
[21]
Originally by: Ruby Khann
Your "friend" must be really stupid to fall for a keylogger.
The proper solution to this problem is to get new friends.
lol you know whats funny about this kind of responce. is most people that say your stupid to fall for a keylogger have no idea what it does or how it works. or anything related to the fact of malware. just some person that thinks that they are untouchable when it comes to computers. oh are they so wrong.
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Tellenta
Gallente
Invicta.
Advocated Destruction
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Posted - 2009.08.23 03:41:00 -
[22]
This is like a flashback to the last time CCP got all asswhuppin on RMTers.
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Ukucia
Gallente
The Scope
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Posted - 2009.08.23 03:46:00 -
[23]
Originally by: Zed Jackelope
Unless you're using IE, you can't get keylogged from just opening a website.
You would have to:
1. Open website
2. Allow activeX plugin to be installed (keylogger) or
3. Click on a keylogger link, download it and run it on your machine. (the way the keylogger posts on eve-o work)
In other words, he's full of it, or dumb and runs IE. In which case he deserved learning a hard lesson.
Um, no.
Go google "Drive-By Download". Flash has had several vulnerabilities recently that allowed such thing to happen. No clicking, no permission. Heck, you didn't have to even go to a 'bad' site. They put the malware in google ads run by many reputable gaming sites.
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Ukucia
Gallente
The Scope
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Posted - 2009.08.23 03:47:00 -
[24]
Originally by: deconed
Originally by: Ruby Khann
Your "friend" must be really stupid to fall for a keylogger.
The proper solution to this problem is to get new friends.
lol you know whats funny about this kind of responce. is most people that say your stupid to fall for a keylogger have no idea what it does or how it works. or anything related to the fact of malware. just some person that thinks that they are untouchable when it comes to computers. oh are they so wrong.
It's really not so hard to avoid.
Your 'best friend' is sending you a link who's domain name ends in .cn? Don't click. Just one example.
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Zeba
Minmatar
Honourable East India Trading Company
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Posted - 2009.08.23 03:55:00 -
[25]
Originally by: christymoore
(His home pc got infected with a keylogging programme from a irl mates hacked msn account that was sending out links to a chinese electrical wholesale site)
Sounds like his irl friend needs to cough up some restitution or at the very least a reach around. CCP will get around to sorting it out but as with all situations where the player shot himself in the foot completely due to his own ineptitude don't expect next day service or possibly even next month service. Thats like taking the tv you bought last year that you just dropped on the floor and shattered back to the store and going "WANT REPLACEMENT NAO!!!!!!!". 
Quote:
[03:39:05] Emperor Salazar > HOLY **** ITS ZEBA
[03:39:20] Emperor Salazar > NEVER STOP POASTING
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Evil Sakura
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Posted - 2009.08.23 10:39:00 -
[26]
Originally by: Zeba
Originally by: christymoore
(His home pc got infected with a keylogging programme from a irl mates hacked msn account that was sending out links to a chinese electrical wholesale site)
Sounds like his irl friend needs to cough up some restitution or at the very least a reach around. CCP will get around to sorting it out but as with all situations where the player shot himself in the foot completely due to his own ineptitude don't expect next day service or possibly even next month service. Thats like taking the tv you bought last year that you just dropped on the floor and shattered back to the store and going "WANT REPLACEMENT NAO!!!!!!!".
I disagree its been almost a week and since i provided the security info and no reply , its the system in place that sucks tbh im ocked out of subbing and instantly locked out of the account as email addy is changed and the fact right now 2 of my accounts are being subbed by me and i cant do anything about it and also after being locked ccp let the hacker reopen the accounts .
I dont see why people get so anal about keylogging or immediatly claim someone buys isk if keylogged , its a very naive attitude and i hope you have all the answers if this happens to you
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MuffinsRevenger
EmpiresMod
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Posted - 2009.08.23 11:00:00 -
[27]
Originally by: gfldex
Suddenly Linux seams to be a good gaming platform.
Then you suddenly realize Linux is also hit by maleware, and that it won't support half the games out there and have issues with the other half, making realizing how wrong you where and then you go for a coffee :D |
gfldex
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Posted - 2009.08.23 12:00:00 -
[28]
Originally by: MuffinsRevenger
Then you suddenly realize Linux is also hit by maleware, and that it won't support half the games out there and have issues with the other half
The you suddenly realize that keyloggers require the record extension that is disabled in X11 by default.
Maleware does indeed exists for Linux but it's a lot harder to compromise a system.
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Cypherous
Minmatar
Liberty Rogues
Rally Against Evil
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Posted - 2009.08.23 12:08:00 -
[29]
Originally by: Ukucia
Um, no.
Go google "Drive-By Download". Flash has had several vulnerabilities recently that allowed such thing to happen. No clicking, no permission. Heck, you didn't have to even go to a 'bad' site. They put the malware in google ads run by many reputable gaming sites.
Which is why i have noscript set to block all sites by default unless there is a reason for me to need to view the flash the site comes with, also i have a hosts file with bloacks on a lot of ad's its all easy to avoid if you know how :P
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Evil Sakura
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Posted - 2009.08.23 19:18:00 -
[30]
Bump , any chance of getting some GM feedback ?
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Khemul Zula
Amarr
Keisen Trade League
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Posted - 2009.08.23 19:28:00 -
[31]
Edited by: Khemul Zula on 23/08/2009 19:28:31
Originally by: Evil Sakura
Bump , any chance of getting some GM feedback ?
Odds are about equal with the universe deciding that existence isn't nearly as interesting as it seemed to be at first and suddenly imploding.
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Gen Laviski
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Posted - 2009.08.25 16:35:00 -
[32]
bump for RL M8 who now found 2 of his char now in a new corp  his main account still unmoved yet.
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christymoore
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Posted - 2009.08.25 17:41:00 -
[33]
And yet no reply from a GM? Is this a statement of CCP's intent to deal with the biggest problem that the game is facing? In my opinion they are really falling down in the customer relations department, because this is a business, which my friend has invested RL money in. Now if they cant do a simple IP check and even extend to a phone call to the party that feels in a position of unknowing and not even reply to this thread? what does that say for everyone else? all these people passing judgement on the suitation clearly dont have the intellegence to picture themselves in the position my friend is in, and know that they would also feel very disatisfied. To sum it up, disappointment in the reactions of CCP and their action to date is an understatement. Wise up and start dealing with the problem before you start losing more and more players
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Karanth
Gallente
Independent Fleet
Dark Taboo
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Posted - 2009.08.25 17:56:00 -
[34]
Originally by: christymoore
And yet no reply from a GM? Is this a statement of CCP's intent to deal with the biggest problem that the game is facing? In my opinion they are really falling down in the customer relations department, because this is a business, which my friend has invested RL money in. Now if they cant do a simple IP check and even extend to a phone call to the party that feels in a position of unknowing and not even reply to this thread? what does that say for everyone else? all these people passing judgement on the suitation clearly dont have the intellegence to picture themselves in the position my friend is in, and know that they would also feel very disatisfied. To sum it up, disappointment in the reactions of CCP and their action to date is an understatement. Wise up and start dealing with the problem before you start losing more and more players
Ok so here we go:
- CCP is terrible.
- Need GM to answer on forums when they don't do that.
- Complain to people who don't believe it and won't believe it ever no matter what.
- Due to Devs hating your 'friend' and being evil Eve is now dying due to this issue.
- You can't admit you were either banned for buying ISK, or got screwed by your free keylogger from ISK-sellers.
- You haven't named a single character here and are trolling.
Have I missed any points here?
Originally by: CCP t0rfifrans
Sorry, no. You have to go into wormholes and get farmed by the new AI NPCs like everyone else...
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Evil Sakura
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Posted - 2009.08.26 11:34:00 -
[35]
Edited by: Evil Sakura on 26/08/2009 11:36:17
Originally by: Karanth
Originally by: christymoore
And yet no reply from a GM? Is this a statement of CCP's intent to deal with the biggest problem that the game is facing? In my opinion they are really falling down in the customer relations department, because this is a business, which my friend has invested RL money in. Now if they cant do a simple IP check and even extend to a phone call to the party that feels in a position of unknowing and not even reply to this thread? what does that say for everyone else? all these people passing judgement on the suitation clearly dont have the intellegence to picture themselves in the position my friend is in, and know that they would also feel very disatisfied. To sum it up, disappointment in the reactions of CCP and their action to date is an understatement. Wise up and start dealing with the problem before you start losing more and more players
Ok so here we go:
- CCP is terrible.
- Need GM to answer on forums when they don't do that.
- Complain to people who don't believe it and won't believe it ever no matter what.
- Due to Devs hating your 'friend' and being evil Eve is now dying due to this issue.
- You can't admit you were either banned for buying ISK, or got screwed by your free keylogger from ISK-sellers.
- You haven't named a single character here and are trolling.
Have I missed any points here?
Ok
- CCP arent terrible their security protocol and petition response times are however.
- I have actually got alot of positive replies and people in a similar position mailing me and as i said above if it speeds things along i see no harm .
- I never said they hated me nor did my friend , they just need to overhaul their security protocol and get ontop of this situation before they start losing loyal customers to the very people they focused their recent "UNHOLY RAGE" campaign against.
- Read the whole thread , my 1st keylogger in 4 years i run firefox with all the bells and whistles , i just got caught because i clicked a link in a mail one of my best friends sent me after his msn account was hacked unknown to me.
- Characters comprimised were Roleplay 24m SP pvp character ( Account is still locked since the 15th since i got account locked before the hacker could change the account email addy and im now waiting patiently in line with my petition ) Myth Lander // Curb Smile 23/24m SP industrialists ( The reason i made this thread , as the accounts had their e-mail addy changed in account management when i was at work i came back and initially got the accounts locked but they got reopened due to the accounts email addy being changed and are currently being moved to a new corp and for all i know are trading RMT isk or being sold for money themselves , all i want is them locked so i can do as im doing with roleplay above ). So it is infact you who is the troll
Nah that about covers it
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christymoore
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Posted - 2009.08.27 20:23:00 -
[36]
BUMP FOR ATTENTION
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Janos Ferenc
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Posted - 2009.08.27 20:32:00 -
[37]
As much as I hate to say it, as I'm dealing with a similar problem.. do you really think if they're not even paying attention to petitions because of the "backlog", that they'll pay attention to the forums?
However, I concur with the need of some form of communication from the GM's or anyone from CCP with a clue as to what is actually causing so much of a problem with the time it takes to address issues/petitions of this nature.
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Ranger 1
Amarr
Dynaverse Corporation
Vertigo Coalition
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Posted - 2009.08.27 20:39:00 -
[38]
The fact remains that posting on the forums isn't going to help one bit.
I think its pretty apparent that they are a bit overwhelmed with issues of this nature thanks to our RMT friends spamming the forums etc. A lot of people were caught out by it before word spread (I know, in this case it came from another source, but it is still the same issue).
Investigations of this sort are the most time consuming, they always have been. They have to be absolutely certain before permanent action is taken one way or another. Until they investigate it is not clear who the villian is, you... or another party entirely. I think we have all seen people start threads like this and time after time it turns out they were lying through their teeth (note: I am not saying that you are in this case). Its a huge pain in the butt for everyone concerned and unfortunately due to the jump in the frequency of these cases being generated everyone is going to have a long wait time.
Still, its better to deal with the wait as the only sure and fast alternative would be to perma ban all accounts connected to the case and clear it from the backlog. And I don't think anyone affected really wants that to be the resolution.
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If you go to Za'Ha'Dum I will gank you. |
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