Working for EA I saw several people told they were no longer allowed to contact customer service

What is your point? You're actually dumb enough to sit there and write that entire sentence over something that is totally ignorant to say. Why do you think I care what you think on anything in the world? Is incredible how dumb people are and special they believe they are or that they matter. Redundant ignorance is redundant.

Should I ask your permission in the future before writing?

Do you actually think people read all of these post? Seriously? What are you 10 years old son?

Heh. Seems I touched a nerve. Oh, and nice strawmen.

My point is, that as predicted, someone was bound to come along and propose a simplistic solution demonstrating a limited understanding of both the problem (or lack thereof) and the support system and economics of same.
To wit: You offered an astonishingly obvious and simplistic answer to the issue as if it had never occured to CCP.

In short, I was mocking you.
Then you mocked yourself even more effectively than ever I could.

Well played, Sir.

You can't mock something that is better than you and indifferent to your childish trolling. Don't you understand I don't care if you stop breathing right now. The only reason I am saying this is so you understand that you don't matter. It is not hitting a nerve it is just reminding you that you are insignificant.


You don't know a damn thing about support systems are economics.

Sometimes things are simplistic. Even if in that simplicity it escapes lower intelligent people.

It's like dynamiting fish in a barrel.


On the other hand, you've demonstrated that you're utterly predictable, and thus, no challenge.

And another petition went to one of GMs, and another week or two waiting, but thats not a problem. The problem lies in answer, as again i received exactly same answer for reinbursment petition, very standard one. But i could ask why do i need to wait a week or 2 for simple copy - paste, while it can be done in seconds ??? so let me put my answer, u all are rather familiar with situation:

"lolol that is ******* bullshit ! u put exactly same answer to every single reinbursment petition, which means u dont even read this and automatically put answer 'no' to every single petition u recived. I am paying real money for this game so i want to be treated with a CUSTOMER RESPECT - not like : copy - paste, next! which means at least u should read that petition, and give answer related to the problem. And i really dont give a **** about your server, if i say there is a bug (why i lost ship), and i ask on help channel and few other people says: there is a bug, that means THERE IS A BUG, so dont give me a bullshit: we didnt find a problem because u didnt even look for it!! (copy - paste, next! rule) Prove me wrong!!! Its not about the isks as the lost ship was worth like 15mil, its about RESPECT that person, at front of monitor, a person who pays for game (which means giving you your ******* salary) should get. "

ive petioned ship losses from socket closures to no avail. & i even provide proof that "socket closed" goes on. they still dont want to listen or re-inburse. It bad enough dying losing ur ship & fittings & not getting "some" stuff back. Its quite another, when it isnt your fault.

I want my Legion back GM homonia please that i petioned about months ago....

... personally, i think its some scam going on. Customer support, isnt very supportive "most" of the time.

ill feel bitter when it wasnt my fault for as long as i want. I can afford to fly & lose ships like anyone else. You clearly didnt get the point i was making.

Copy/Paste letters are standard practice in customer service because they are phrased in a way that has been vetted by the legal department.

Don't assume that no effort went into it just because it is a standardized form they are required to use.

I know several cases where some players have quit eve because customer support is failing miserably handling petitions on clear cases repeatedly. From same happening petition for some player may go trough easily but for another player ccp denies all and you have to escalate it to senior gm. Even that does not help always.

So yes my experience tells that CCP customer support does not always treat all players equally. Maybe problem is that all GMs are not knowing about common bugs causing problems at current moment.

Sometimes GM may have attitude issue to admit that player may really know how game works, sometimes even better than current GM does.

EDIT: still i have to say that EVE has one of the best customer supports around.

And the idea that any GM, senior or otherwise, would take umbrage over a players knowledge of the game is so utterly fantastic that I have to wonder if you engaged the services of Dr Seuss to write that sentence. Dev's and GM's have access to information far beyond anything that any player could hope to have, and anyone with even a shred of intelligence would see the idiocy of your statement.

History goes against this - with the release of almost every patch.

History goes against this - with the release of almost every patch.

So you are saying that GM's and Dev's, with their immediate access to the entire staff of CCP and the entire history of the game, have less knowledge than the players? Is that what you are saying?

And for your information, history shows that whenever a player has come to these forums complaining that a GM or Dev has persecuted them, it has later been proven beyond doubt that said player was in fact talking from their rear end. Ask any forum dweller who has been here a significant amount of time. In fact, so often have these players been found lying that it has become a running joke.

I edited my post above. The GMs do a good job however Eve Online is one of the most detailed and complex games that exist. No individual player can know all there is to game play mechanics, however players that are involved 4-5 hours a day in a single sphere of the game often know the effects of the specific changes better than GMs and Devs. That is a fundamental argument put forward by CCP themselves about the use of the CSM.

Also note like any company employing 400+ staff when new bug/exploit is discovered by a player and reported it is not going to be known by everyone in that department let alone the entire company in 24 hours.

It's sad times when a company are willing to openly laugh and call their players "Pathetic" on their public forums. Don't believe for a second that CCP care about you or your measly subscription. As long as morons are willing to pay for the game in numbers they don't care about individuals.

Look at the Jita riots and unsubs over the diabolical forced Aurum market and walking in stations beta where they backpedalled massively due to unsubs as inspiration.

Unless you see dissent on that level, CCP dont care. They have proven time after time that they simply dont give a crap.