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Thread Statistics | Show CCP posts - 1 post(s) |
Drichter
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Posted - 2009.09.03 11:35:00 -
[31]
 Originally by: WeaponsHot
Originally by: Tamahra
Originally by: CCP Zymurgist
Sorry but the GMs will not respond on the forums. That is why we have petitions  and they will get back to you as soon as they are back from Shanghai, because of their DUST514 lan party there
wrong!
GMs won't respond but DEVs will. Simply coz GMs are busy coding DUST514 while Devs play EVE/forum 
But aren't DEVs busy with pulling completely idiotic ideas out of their asses to **** the players like the 2-second scan delay while not even reacting to the threadnought in the assembly hall?
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Hoo Is
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Posted - 2009.09.03 12:44:00 -
[32]
They should have an automated reply, you are number 514,514 in line, the estimated time until your petition gets answered is 514 days
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a reply which adds nothing to a thread or results in a thread being bumped with no new discussion worthy content is considered spam and as such warrants a forum ban |
Melor Rend
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Posted - 2009.09.03 12:49:00 -
[33]
Originally by: Zartanic
Edited by: Zartanic on 03/09/2009 01:32:40
In WOW it sometimes took several weeks to sort out. CCP is not alone in that regard. I do not know the technical details but I suspect due to the potentially criminal nature of what happened they have to be very thorough.
Thats not true. A friend of mine got his WOW account hacked 3 weeks ago and it took Blizzard 4 hours to respond, another 2 to reset his password and another 6 hours to restore all the items and money that had been stolen. In other words: he had his account back in under 24h.
Not quite comparable to CCPs fail-support that takes 3 weeks to respond to even the most simple of petitions (and then you're told that their logs suck just as bad as their customer support and they can't help).
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Chris Liath
Gallente
Nex Exercitus
Cult of War
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Posted - 2009.09.03 13:02:00 -
[34]
Hi.
"Oh dear," says God, "I hadn't thought of that," and promptly vanishes in a puff of logic. |
Ana Vyr
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Posted - 2009.09.03 13:47:00 -
[35]
Why do the forum mods leave those threads up? To me that seems just as dumb as clicking the links inside them. Yet, we have them in every forum every day. You'd think CCP would want to eliminate these threads that are causing issues for them?
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Lindsay Logan
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Posted - 2009.09.03 14:09:00 -
[36]
Originally by: t'raq mardon
both of my accounts were hacked, one was banned pending investigation. i have sent several e-mails over the past few days and have petitioned both accounts. could i please get some sort of ****ing reply, even if it is just "we are swamped and will get to you in a few hours/days/weeks/months" ??
love this game but if this is how you treat ppl who have been paying you for 3-4 years then maybe i need to find a game with staff that gives a sh*t about its loyal customers
Please don't evade the profanity filter. Zymurgist
lol, what a failure you are.
"threatening" CCP on the forum to get a quicker respons, yeah, thats sure to work 
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Lifelongnoob
Caldari
Final Conflict UK
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Posted - 2009.09.03 14:58:00 -
[37]
haha the op either bought isk or stupidily clicked on a keylogger link... u fail
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Gunnanmon
Gallente
UNITED STAR SYNDICATE
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Posted - 2009.09.03 15:08:00 -
[38]
...hello.....we are teh Billy boys.
Signature locked for discussing moderation. Navigator
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fivetide humidyear
Gallente
The Avalon Foundation
The Drift.
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Posted - 2009.09.03 15:09:00 -
[39]
the question is did the OP think the linky in the forum post was the red or the blue pill?
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Zartanic
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Posted - 2009.09.03 15:32:00 -
[40]
Edited by: Zartanic on 03/09/2009 15:35:28
Originally by: Melor Rend
Originally by: Zartanic
Edited by: Zartanic on 03/09/2009 01:32:40
In WOW it sometimes took several weeks to sort out. CCP is not alone in that regard. I do not know the technical details but I suspect due to the potentially criminal nature of what happened they have to be very thorough.
Thats not true. A friend of mine got his WOW account hacked 3 weeks ago and it took Blizzard 4 hours to respond, another 2 to reset his password and another 6 hours to restore all the items and money that had been stolen. In other words: he had his account back in under 24h.
Not quite comparable to CCPs fail-support that takes 3 weeks to respond to even the most simple of petitions (and then you're told that their logs suck just as bad as their customer support and they can't help).
I used the past tense, it is certainly true. One guy was 2 months. Another girl was 6 weeks, she stopped playing over it. It was never less than 10 days. It depends on what happens and if the company is going through a spate of attacks which Blizz were at the time. CCP is now going through this and idiots are making it worse.
I'd ban or charge everyone hacked, their choice, they are wasting everyone's time and taking up a lot of resources better spent elsewhere.
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Washell Olivaw
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Posted - 2009.09.03 15:52:00 -
[41]
Originally by: Melor Rend
Thats not true. A friend of mine got his WOW account hacked 3 weeks ago and it took Blizzard 4 hours to respond, another 2 to reset his password and another 6 hours to restore all the items and money that had been stolen. In other words: he had his account back in under 24h.
Not quite comparable to CCPs fail-support that takes 3 weeks to respond to even the most simple of petitions (and then you're told that their logs suck just as bad as their customer support and they can't help).
While WoW may have 11 million subscribers, its economy is scattered into chunks of ~3000 players and very basic. Seeing where the gold goes in WoW is like a 6 piece puzzle of Bob the Builder. Seeing where it goes in EVE is a 1,000 piece puzzle titled "Shades of blue". Second, Blizzard has economy of scale when it comes to customer service.
That aside, there's definately room for improvement on CCP's side when it comes to communicating the current status of a petition.
Originally by: Signature
Everybody has a photographic memory, some people just don't have film.
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