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Thread Statistics | Show CCP posts - 12 post(s) |
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CCP Wrangler
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Posted - 2009.12.05 21:43:00 -
[1]
We are bringing the server back up after experiencing network issues. The server is estimated to be up at 21:50 GMT/UTC.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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CCP Wrangler
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Posted - 2009.12.05 22:00:00 -
[2]
We'll get you more updates as soon as we can, right now we'd rather let the people who can fix this work on it without interruptions.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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CCP Wrangler
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Posted - 2009.12.05 22:06:00 -
[3]
Originally by: Enkilil
Originally by: CCP Wrangler We'll get you more updates as soon as we can, right now we'd rather let the people who can fix this work on it without interruptions.
If this forum post is an "interruption" to those who are supposed to be fixing it, then someone has too much time to goof off on the internet, and they aren't taking their job that seriously now, are they?
For me to get information I have to ask them, as they're the only ones who really knows what's going on. If they are going to answer me they have to focus on that rather than working on the problem. Therefore I'd rather go and ask them for the details of why this happened once it's fixed, rather than delay the fix by asking right now.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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CCP Wrangler
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Posted - 2009.12.05 22:11:00 -
[4]
Originally by: Captian Conrad backup hamster is on his way CCP http://cache.jalopnik.com/assets/resources/2007/01/hammond_award.jpg
I like Top Gear...
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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CCP Wrangler
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Posted - 2009.12.05 22:19:00 -
[5]
Originally by: Veilag
Originally by: Enkilil
Originally by: CCP Wrangler For me to get information I have to ask them, as they're the only ones who really knows what's going on. If they are going to answer me they have to focus on that rather than working on the problem. Therefore I'd rather go and ask them for the details of why this happened once it's fixed, rather than delay the fix by asking right now.
Why do I have "Caught in the Middle" by Dio going through my head right now? Cheers, Wrangler ;)
more like they are looking for 'A Light In The Black'
I'm listening to Arch Enemy right now if that helps anyone.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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CCP Wrangler
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Posted - 2009.12.05 22:28:00 -
[6]
There is some traffic advisory, it'll clear up soon.
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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CCP Wrangler
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Posted - 2009.12.05 22:32:00 -
[7]
Originally by: w1ngz
Originally by: CCP Wrangler There is some traffic advisory, it'll clear up soon.
IT'S NO FUNNY! Stop smiling.. Damn It...
If something is funny I'd use this: , what I'm currently using, this one: , is a friendly smile, not a laughing smile. If something is hilarious I'd use this: .
Wrangler Senior Community Manager CCP Hf, EVE Online Contact us
If it's stupid but works, it isn't stupid. |
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CCP Fallout
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Posted - 2009.12.05 23:00:00 -
[8]
Originally by: w1ngz I don't want see your smilies or "friendly smilies". I just want for properly working server. I'm paying REAL money for it! And i'm paying not for this "friendly smilies". I hope you understand that... Nothig personal... This patch is sucks!
Just wanted to poke my head in and let you know that the downtime we experienced earlier this evening is not related to the Dominion expansion, but rather to network issues mentioned above.
Fallout Associate Community Manager CCP Hf, EVE Online Contact us |
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CCP Fallout
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Posted - 2009.12.05 23:32:00 -
[9]
Originally by: Tuscun Nebular It's really great to hear CCP finally admit that there's problems with Dominion! The other day I had so much lag after installing that patch. (PROBLEMS AFTER INSTALLING PATCH) but yet when I posted about it, eve players did noting but write negative responses to my post. Funny that all of a sudden there's no problem with the game. BTW it wasn't the cable company, not was anything wrong with my $2700.00 computer system, because all was checked by a PROFESSIONAL and passed inspection. IT WAS THE PATCH, but yet we have the people who hide behind their computers terminals and attempt to antagonize other players with their STUPIDITY! SUCK ON THAT! You know who you are!
We're very open about when there are issues with the game. We have a known issues page where you can review current issues with Dominion and possible workarounds for many. Wanted to point that out as some people may not be aware of that.
Fallout Associate Community Manager CCP Hf, EVE Online Contact us |
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CCP Valar
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Posted - 2009.12.06 00:24:00 -
[10]
Hi everyone.
I'm Valar, the senior virtual world database administrator for EVE Online.
I'd like to start by offering sincere apologies for the outage tonight. At first we believed we had a network problem, but it quickly became clear that it was the database that was the actual issue. I seem to have not communicated it properly to the community team that there was not a network problem, so they continued talking about those in this thread and that was a mistake on my part.
The problem we had is not connected to the Dominion expansion. It is actually exactly the same problem as caused the crash we had last Sunday at 23:49, before the deployment of the expansion. This is a hard crash in the SQL Server engine and the SQL Server does not fail over automatically after the crash, so our high availability system does not work in this case. We have a high priority case open with Microsoft and they have escalated it to the SQL Server development team and they are looking into the problem for us.
For the people that were wondering about our backup servers and redundancy. We do have a standby SQL Server that is an exact copy of our main one, in a shared storage failover configuration. If one fails, the other one should take over. The failover is not seamless and in the past it has always crashed EVE.
The game simulation is run on a cluster of machines, 20 CPUs for proxies and over 200 for solarsystem simulation. We have some machines not running any solarsystems, so if one machine goes down, the solarsystem is mapped to another machine. All client connections to the systems are lost while the system is remapped. Node deaths in EVE are very rare nowadays so this does not affect a lot of people. Most disconnects are due to external factors, like ISP peering problems. ---- Virtual World Database Administrator Operations department CCP Games |
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CCP Valar
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Posted - 2009.12.06 00:44:00 -
[11]
Originally by: Mioelnir As always, Valar delivers.
And you really shouldn't have undergone that facial surgery, your Jovian self was much better.
I needed to have my face modified so I could infiltrate your ranks
(And as always, because some people take everything seriously... I'm obviously joking :)) ---- Virtual World Database Administrator Operations department CCP Games |
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CCP Valar
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Posted - 2009.12.06 13:39:00 -
[12]
The mail issue is fixed, a relog should clear up any issues you still have.
Note that blaming MS for the issues we had now would not be fair as the startup issues were caused by an improper shutdown and the mail issues were caused by new code deployed with Dominion. The mail SQL procedures were also a major contributor to the SQL load problem we had after startup. ---- Senior Virtual World Database Administrator Operations department CCP Games |
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