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Thread Statistics | Show CCP posts - 6 post(s) |
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CCP Navigator
C C P
C C P Alliance
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Posted - 2009.12.09 02:58:00 -
[1]
Hello everyone,
Tranquility has gone down for an unscheduled reboot and is expected to be back at 03:15 GMT/UTC. As soon as we know more we shall update you with the details.
Navigator
Senior Community Representative
CCP Hf, EVE Online
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CCP Valar
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Posted - 2009.12.09 04:04:00 -
[2]
Edited by: CCP Valar on 09/12/2009 04:05:47
Hi everyone.
I'm Valar, the senior virtual world database administrator for EVE Online.
I'd like apologize for the outage we earlier tonight.
We had a hard crash in the SQL Server engine and our high availability system does not work in the case of this crash bug as the server does not fail over properly. This is the same issue as last Saturday and also the same issue as the Sunday the weekend before.
We are working with Microsoft on this problem. This issue is both at the highest priority level of their SQL Server and Windows product groups and it will be addressed as soon as they have a solution for us.
Note: To "fail over" is a technical term an operation on the type of SQL clustering we use, but that is called Failover clustering. (This is for those who think I'm confusing "fall over" and "fail over", I assure you that our server did not "fall over")
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Senior Virtual World Database Administrator
Operations department
CCP Games |
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CCP Valar
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Posted - 2009.12.09 04:13:00 -
[3]
Edited by: CCP Valar on 09/12/2009 04:13:21
 Originally by: JaseNZ
Considering the fact you are working on it at 4AM your time, thanks!
Aside from all the whiners, those of us that realise things can go wrong beyond someone's control, do appreciate the effort you put in.
Thank you, it's always nice to know your work is appreciated. 
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Senior Virtual World Database Administrator
Operations department
CCP Games |
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CCP Valar
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Posted - 2009.12.09 05:17:00 -
[4]
Originally by: RC Denton
Originally by: CCP Valar
Edited by: CCP Valar on 09/12/2009 04:13:21
Originally by: JaseNZ
Considering the fact you are working on it at 4AM your time, thanks!
Aside from all the whiners, those of us that realise things can go wrong beyond someone's control, do appreciate the effort you put in.
Thank you, it's always nice to know your work is appreciated.
Very appreciated. Are you guys dealing with a non-yielding scheduler issue?
No, the server is just crashing without any warning. This is a bug in either Windows or SQL Server. Microsoft is working with us on debugging it.
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Senior Virtual World Database Administrator
Operations department
CCP Games |
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CCP Valar
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Posted - 2009.12.09 05:22:00 -
[5]
Originally by: RC Denton
Bogus. Are you guys up on 2008?
Yes, both Windows and SQL Server
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Senior Virtual World Database Administrator
Operations department
CCP Games |
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CCP Fallout
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Posted - 2009.12.09 13:04:00 -
[6]
Since TQ has been behaving, I'm locking this topic.
Fly safely!
Fallout
Associate Community Manager
CCP Hf, EVE Online
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