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Thread Statistics | Show CCP posts - 20 post(s) |
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CCP t0rfifrans
C C P C C P Alliance
386

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Posted - 2012.06.28 10:35:00 -
[1] - Quote
Update: The ishukone shirt did go out accidentally. Meaning the person picking items for the offers ( me ) wasn't aware of it having been used in a PLEX promotion. Bad bad Torfi. Now that it is out and there is an issue with people that had the shirt prior as a coveted rare collectors item, we have suspended sales on the ishukone shirt while we formulate a plan that's as fair to as many as possible. Expect an update later today on the issue. It's interesting thought that it became the most popular and traded item of the new clothes we put out in Inferno 1.1.
In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something... |
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CCP Spitfire
C C P C C P Alliance
1539

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Posted - 2012.06.28 10:58:00 -
[2] - Quote
DeBingJos wrote:CCP t0rfifrans wrote: In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something...
 Bi-monocles you say? You might as well give them a radical new name like 'glasses'! 
I believe the correct scientific term is 'binoculars'. 
CCP Spitfire | Russian Community Coordinator @ccp_spitfire |
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CCP t0rfifrans
C C P C C P Alliance
392

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Posted - 2012.06.28 15:20:00 -
[3] - Quote
Virgil Travis wrote:CCP t0rfifrans wrote:In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something... I want a Loppy Frog cod piece please. If you thought those shirts sold fast, trust me, these will be even bigger sellers. The problem is that it wouldn't show in your portrait. We'd have to make changes to the camera code to allow for non-facial portraits. |
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CCP t0rfifrans
C C P C C P Alliance
392

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Posted - 2012.06.28 15:20:00 -
[4] - Quote
Alaura Aquila wrote: Will the shirts we bought for 500 Aur be deleted after the "fix"?
Nope! |
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CCP t0rfifrans
C C P C C P Alliance
397

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Posted - 2012.06.28 16:10:00 -
[5] - Quote
Joelleaveek wrote:CCP t0rfifrans wrote:
In other news, do you think we should sell bi-monocles? An item that's essentially two monocles, one for each eye, costing as much as two monocles? I just think there's a tiny portion of players that might find it amusing to wear those. A vulgar display of, something...
I think rather then creating special bi-monocle items you should make its so items can be added to each eye individually. for mixing and matching. Differently colored monocles in each eye? Would that not classify as a crime of fashion? |
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CCP Navigator
C C P C C P Alliance
1302

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Posted - 2012.06.28 16:40:00 -
[6] - Quote
The Antiquarian wrote:CCP t0rfifrans wrote:Alaura Aquila wrote: Will the shirts we bought for 500 Aur be deleted after the "fix"?
Nope! Thank you for providing us with prompt responses. In that case, could you kindly let us know what is being planned to provide a fair and appropriate compensation for the investors who were disenfranchised by the devaluation of their investments on Ishukone Special Edition & Women's Executor (Red/Gold)? Wouldn't it be only fair that we are compensated for another set of unique items currently non-existant in the market as part of returning our financials to the previous status while simultaneously providing us with the reparation for all the inconvenience this issue has caused?
I am working with Torfi to resolve this situation for everyone as quickly as possible. As this affects several hundred pilots we want to make sure that we are doing it right and as fairly to everyone as possible.
There are two different scenarios here and the issue of the Ishukone shirt and Executor coat are different. I will explain why:
Ishukone Sterling Shirt - Issued over a very specific time frame. This item should only be valid for pilots who participated in the PLEX offer which happened in October 2011.
Women's Executor Coat -Part of the Russian Collectors edition which is still in circulation. While still a rare item, there will be more added to the game naturally as more people pick up a copy of the Russian box.
I will aim to provide an update tomorrow on exactly what we plan to do. That plan is almost final, however, I do not want to state something which may change in the next 24 hours. CCP Navigator -Community Manager |
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CCP t0rfifrans
C C P C C P Alliance
403

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Posted - 2012.06.28 18:07:00 -
[7] - Quote
Mr Epeen wrote:But let's face it. It was a massive screw up ..., Torfi would have seen it and known not to add these items to the Exchange.  In retrospect yes, but to be frank the NeX store has been in stasis for quite a while and the people that added the Ishukone shirt originally had moved on to other CCP offices or other companies and we didn't have a centralized database of what assets had been used where. We do now.
Plus, I've done worse. |
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CCP t0rfifrans
C C P C C P Alliance
403

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Posted - 2012.06.28 18:41:00 -
[8] - Quote
Joe Skellington wrote:LOL, where do you hang out in game? Jove space? |
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CCP Phantom
C C P C C P Alliance
1532

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Posted - 2012.07.07 00:14:00 -
[9] - Quote
Off topic and trolling removed.
There is no need for any discussions that the release of the Ishukone shirt was a mistake and shouldn't have happened, CCP t0rfifrans stated that already in clear words.
I would like to remind everyone to stay polite and constructive in their replies, forum rule violations and personal attacks will not be allowed. CCP Phantom - German Community Coordinator |
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CCP Navigator
C C P C C P Alliance
1320

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Posted - 2012.07.10 13:53:00 -
[10] - Quote
Ok, so here is the much delayed update. I am sorry that this has taken so long but we needed to run through a seriously complicated process to track down each unique shirt issued before June 25.
So here are the steps that will happen over the next few days to finalize this issue:
1, We will issue the following people a 'Mens Field Marshall Coat':
* Those players who took the PLEX offer in October and kept their shirt based on its exclusivity. * Players who bought the shirt from an original owner on the basis that it would be an exclusive item. Again, if the owner sold it on then the person who ultimately ended up with the shirt based on owning an exclusive item.
if you received the shirt and sold it or traded for a profit you will not receive this new item.
2, We are updating the item description for this jacket and this will be deployed in the next day or two. Once that deployment takes place we will redeem the item to all relevant account holders. Once this happens i will update the thread letting you know that the item is ready to be redeemed.
There are some edge cases involved with this of players who may have their shirt stored in secure containers or containers in space. These players will need to submit a petition to verify ownership.
It is difficult to give the perfect resolution in cases of this nature and we feel that this resolution benefits the greater number.
Thank you for your patience during this time. CCP Navigator -Community Manager |
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CCP Navigator
C C P C C P Alliance
1416

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Posted - 2012.07.24 14:16:00 -
[11] - Quote
Ok so this issue with the Nex shirt will be resolved in the next release. Summer in CCP is when a lot of staff take vacation so finding the right people to finalize this issue takes more time than normal. To make this clear and unambiguous, this post is likely to be long.
History of the Nex shirt
So we had a special PLEX bundle in October 2011 which offered an GÇÿIshukone shirtGÇÖ as part of the package. Since disclosing how many of these bundles we sell is not company policy, I will simply say it was GÇÿseveral hundred playersGÇÖ who took up this offer. At this stage I will also address that a second offer was released with the Russian CollectorGÇÖs edition which offered a special jacket. These two cases are different and will be addressed separately later on.
Inferno 1.1
With the Inferno 1.1 release we added multiple new items to the Nex store and the GÇÿIshukone shirtGÇÖ was added in error. Once again, GÇÿseveral hundred playersGÇÖ bought the shirt which was meant to be an exclusive item. Once it came to our attention that the GÇÿIshukone shirtGÇÖ was added by accident, we disabled the sale of this item while we decided what to do.
Replacement item
Team Avatar, the team responsible for all Nex store items, decided to create a new item called the GÇÿField Marshall CoatGÇÖ (please note that this is a brand new item and not currently listed in the Nex store) and would award this to the pilots who should have had the original exclusive GÇÿIshukone shirtGÇÖ. Deciding who should get the shirt was a difficult task as not all shirts remained with the original owner. It was decided that the GÇÿField Marshall CoatGÇÖ would be awarded as follows:
If I was a player who took up the PLEX offer, or multiple instances of the PLEX offer, and retained the original GÇÿIshukone shirtGÇÖ, I will automatically receive the new GÇÿField Marshall CoatGÇÖ on all accounts that purchased it or will receive multiple coats if purchased over multiple accounts. Therefore, if I bought 3 x PLEX offer I will receive three GÇÿField Marshall CoatsGÇÖ
If I was a player who took up the PLEX offer and sold the GÇÿIshukone shirtGÇÖ to Player B, Player B will receive the new GÇÿField Marshall CoatGÇÖ
If I was Player B who sold the shirt on again to Player c, Player C will receive the new GÇÿField Marshall CoatGÇÖ
And so on until the shirt is with the player who deserves to own it. The basis of this decision is that, if you sold your GÇÿIshukone shirtGÇÖ, then you cashed out and the player buying it has invested in that exclusivity instead.
Deployment of replacement item
The new GÇÿField Marshall CoatGÇÖ has had a new item description added from the content team and requires a deployment cycle before it can be issued. The next deployment cycle is Wednesday, August 8 for Inferno 1.2 and the coat will be assigned to the redeeming system of the pilots in question. If you feel you should have got a coat and one was not assigned, you will need to submit a petition for a Game Master to investigate. Once this deployment is complete, we will sell the GÇÿIshukone shirtGÇÖ in the store as normal. It will cease to be an exclusive item.
Russian CollectorGÇÖs Edition
There will be no change to the Russian CollectorGÇÖs Edition jacket as there are currently in excess of 3,000 box copies in circulation. This item was a giveaway with that box and many more will come in to circulation as players pick up that box set. The number of additional jackets sold before we removed them from the Nex store was exceptionally low and there is no logical or easy way to make this item more exclusive. It simply will have more jackets added over time and that is by design.
I sincerely hope that this clears up the matter. Many members of Team Avatar are still on vacation so if there are any questions it may take some time until they get answered
CCP Navigator -Community Manager |
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CCP Navigator
C C P C C P Alliance
1417

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Posted - 2012.07.24 17:11:00 -
[12] - Quote
The Antiquarian wrote:Also, is there going to be controls in place so that this kind of issues does not repeat again? Controls that prevent other promotional items that were marked as "limited/one-time-offer/limited edition" from being reissued?
Yes, that has already taken place. CCP Navigator -Community Manager |
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CCP Phantom
C C P C C P Alliance
1963

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Posted - 2012.07.25 13:58:00 -
[13] - Quote
Trolling attempts and non-constructive replies will be strictly dealt with, please be polite and constructive.
CCP Navigator provided extensive answers to many questions in great detail. If there are still questions open directly related to this issue we will gladly answer them as soon as possible (might might be still slow due to summer vacation time), non-constructive replies or spam replies however are not allowed. CCP Phantom - German Community Coordinator |
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CCP Phantom
C C P C C P Alliance
1967

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Posted - 2012.07.25 18:35:00 -
[14] - Quote
Tyberius Franklin wrote:Perhaps I've missed an implication somewhere in the course of this thread but after reviewing the dev posts I've been unable to find any clear statement as to the fate of the nex offer for the Ishukone shirt. If it has been stated and I've missed it then I apologize but would be appreciative of anyone pointing me in the right direction for confirmation.
If it hasn't been clearly stated then I'd like to ask directly: Will the Ishukone shirt offer in the Nex store be returning in Inferno 1.2?
Kinda liked the shirt and missed out. Would like to know if I get a second chance.
According to the previous post from CCP Navigator:
Quote:Once this deployment is complete, we will sell the GÇÿIshukone shirtGÇÖ in the store as normal. It will cease to be an exclusive item. CCP Phantom - German Community Coordinator |
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CCP Bayesian
368

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Posted - 2012.08.08 13:11:00 -
[15] - Quote
iskflakes wrote:"The new GÇÿField Marshall CoatGÇÖ has had a new item description added from the content team and requires a deployment cycle before it can be issued. The next deployment cycle is Wednesday, August 8 for Inferno 1.2"
Were the changes deployed in Inferno 1.2 as planned?
"Once this deployment is complete, we will sell the GÇÿIshukone shirtGÇÖ in the store as normal."
I do not see the ishukone shirt in the store.
The changes were deployed as planned so all those eligible for the replacement Field Marshall Coat should be able to redeem it. If you think you should be eligible but haven't received anything then please post here and raise a petition.
With regards the Ishukone shirt that has probably slipped through the cracks as this information wasn't passed on to the team members who were actually here over the holiday period. I'll see if we can get it patched in soon and update the thread. EVE Software Engineer Team Avatar |
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CCP Bayesian
368

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Posted - 2012.08.08 13:42:00 -
[16] - Quote
Yup, that's the plan. EVE Software Engineer Team Avatar |
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CCP Bayesian
369

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Posted - 2012.08.09 09:05:00 -
[17] - Quote
Yup, file petitions if you think you're missing something we did our best to make sure we had everyone covered:
CCP Navigator went over the eligibility criteria here: https://forums.eveonline.com/default.aspx?g=posts&m=1690100#post1690100 EVE Software Engineer Team Avatar |
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CCP Bayesian
370

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Posted - 2012.08.09 09:39:00 -
[18] - Quote
Rikula wrote:So just out of curiosity (since petitions take days!), would the explanation I gave above account for why I received fewer than I am owed? Because I sold two Ishukone shirts that I received after the patch? So I had 3, then I had 5 after the patch (2 new), and I sold the 2 new, leaving me with the 3 originals for which I am owed a coat (I never moved my original 3 from where I've been storing them).
Instead, I received 1 coat. Is it possible that your system took my selling of those two a couple of weeks ago as reducing me from 3 eligible coats to 1?
Just going on what you've said and what CCP Navigator stated:
Quote:If I was a player who took up the PLEX offer, or multiple instances of the PLEX offer, and retained the original GÇÿIshukone shirtGÇÖ, I will automatically receive the new GÇÿField Marshall CoatGÇÖ on all accounts that purchased it or will receive multiple coats if purchased over multiple accounts. Therefore, if I bought 3 x PLEX offer I will receive three GÇÿField Marshall CoatsGÇÖ
If I was a player who took up the PLEX offer and sold the GÇÿIshukone shirtGÇÖ to Player B, Player B will receive the new GÇÿField Marshall CoatGÇÖ
If I was Player B who sold the shirt on again to Player c, Player C will receive the new GÇÿField Marshall CoatGÇÖ
And so on until the shirt is with the player who deserves to own it. The basis of this decision is that, if you sold your GÇÿIshukone shirtGÇÖ, then you cashed out and the player buying it has invested in that exclusivity instead.
My reading of that suggests you should get three coats. I'll prod CCP Navigator to make sure this what he meant and if it's just that these instructions haven't been passed fully to the person who setup the redeeming. EVE Software Engineer Team Avatar |
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CCP Bayesian
370

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Posted - 2012.08.09 10:09:00 -
[19] - Quote
Thanks! EVE Software Engineer Team Avatar |
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CCP Bayesian
370

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Posted - 2012.08.09 15:27:00 -
[20] - Quote
An update for you all. With the reported info above I went off and spoke to the people who setup the redeeming. We made a very slight booboo in the initial redeeming offer in that the people who were supposed to get more than one coat to replace their shirts have only been sent one. This was entirely my fault for not being explicit enough in the instructions of what we need to do.
*hangs head in shame*
Good news is that as I'm typing this we're sending the affected players a new redeeming token for their remaining coats if they've already claimed the first one. If you've not claimed the redeeming token yet then we've updated the existing token to provide the correct number of coats.
Apologies for the **** up you may now commence the flaming! EVE Software Engineer Team Avatar |
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