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Thread Statistics | Show CCP posts - 1 post(s) |
Whitehound
The Whitehound Corporation
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Posted - 2010.06.25 13:29:00 -
[1]
Edited by: Whitehound on 25/06/2010 13:32:35
The communication during the shutdown was not good. There was no information about what had happened, the references to Twitter and Facebook provided no further information, and only in the evening did we get some first information about what had happened.
The initial estimate was wrong, but what made it worse was that it looked as if they could get the game back up any minute and throughout the entire first day. In the end it seemed as if they had no idea what they were actually doing.
I wish they would have told us the minute they encountered the problem, what it was, what they are going to do next and how long they will need for it. This is what I would have called "good communications".
Getting gifts now is fun and better than an apology. The best way of doing it however is to say that it is going to take 6 hours and then getting it done within 6 hours, and no free stuff.
The way I read Estel's comment is that he is mocking CCP. If so then it is uncalled for seeing that CCP is keeping us happy.
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Whitehound
The Whitehound Corporation
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Posted - 2010.06.25 15:22:00 -
[2]
 Originally by: Minsc
Yes because they obviously knew exactly what the problem was the minute they went over the 6 hour deadline. 
Yes, exactly.
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Whitehound
The Whitehound Corporation
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Posted - 2010.06.25 18:33:00 -
[3]
Originally by: Estel Arador
I disagree. Perhaps it wasn't perfect, but there were quite regular updates across different channels. Remember there was a time when CCP would go completely blank during downtimes, with the website returning a 404 (of course you don't remember, young as you are).
The server did go blank and stayed blank long after the announced return of the server if you have not noticed it.
Quote:
Some people have interpreted my comments as a veiled complaint, but it really isn't. This is how communication should be handled. Proactive, pre-emptive, setting the agenda, gentle and not-so-gentle nudges to a particular topic. CCP is right in doing that, and they're doing it well.
I prefer professionalism over patch work plus gifts. I want to play the game and not watch CCP how they make a game.
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Whitehound
The Whitehound Corporation
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Posted - 2010.06.25 18:38:00 -
[4]
Originally by: Blane Xero
Don't get into an argument with whitehound about the new system. He seems to honestly believe CCP were already developing this prior to the TQ "Level-up"
Just because you cannot read and one needs to explain CCP's announcement to you does not mean you can now mouth off and have everyone explain everything to you. You still need to improve on your reading skill.
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Whitehound
The Whitehound Corporation
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Posted - 2010.06.25 19:05:00 -
[5]
Originally by: Estel Arador
What I've been saying is that CCP's communication has been very professional. To counter that with a sentence starting "I prefer professionalism" is a bit strange.
It is just a game, but giving a gift after making a mistake is similar to giving a bribe. I can live with people making mistakes as long as they continue to improve by learning from it. I am not much of a fanboy who needs to be kept calm with gifts (not saying you are a fanboy, it is just my impression of fanboys).
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Whitehound
The Whitehound Corporation
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Posted - 2010.06.26 05:34:00 -
[6]
Originally by: Estel Arador
This is not about the decision to give free skill points, it is about the timing of the announcement of the decision to give free skill points. You can disagree with the decision while agreeing that the timing is friggin' awesome.
No, I believe I do not agree. I rather would find it awesome if CCP had destroyed everyone's ship to silence the masses, with the exclusion of capitals. This is what I would have considered as awesome. This is still a game about blowing ships up and having fun with it.
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