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New Dev Blog: When Patching Fails, Repair

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Author	Thread Statistics \| Show CCP posts - 12 post(s)

CCP Fallout	Posted - 2010.07.13 15:04:00 - [1] A new repair tool has been released for Windows clients, and CCP Mandrake's newest dev blog fills us in on all the details. You may read it here. Fallout Associate Community Manager CCP Hf, EVE Online Contact us


CCP Mandrake	Posted - 2010.07.13 16:35:00 - [2] One of the GM's just pointed something out to me... The older version of the repair tool, version 1.0, is no longer supported and no longer works. If you have this version of the repair tool you will need to check this thread out to get it working again. But the repair tool should be updated to the latest version when ever you patch/install so this should not effect but the very oldest of the EVE client installs. Mandrake CCP - QA Department


CCP Mandrake	Posted - 2010.07.13 17:55:00 - [3] Originally by: NeoFusion This may be a stupid question but, is there a reason why the repair tool isn't built into the installer? I can imagine it would be even less of a headache for you if the installer automagically repaired a current installation itself upon initial failure... Currently, if the installer finds that the data package it has downloaded is corrupt, it will download the latest version of the repair tool and use it to fix the data package and then continues installing. I don't think it will start the repair tool though if the installer fails at other points during the install, like when extracting files, i'll have to put that on my todo list. Originally by: Sir Rush Mandrake, can't you get the patcher to ask the user whether or not to run the repair.exe in the instance of a botched patch? And/or also have it do that when trying to run EVE with the botched patch? The patches already launch the repair tool if they fail :) Mandrake CCP - QA Department


CCP Atropos	Posted - 2010.07.13 23:03:00 - [4] Originally by: Batolemaeus Originally by: CCP Mandrake I don't think it will start the repair tool though if the installer fails at other points during the install, like when extracting files, i'll have to put that on my todo list. I'm confused. Did you kill Atropos and take his place? My memory might be failing me, but I remember him working on the tool. Also, I can't praise you people enough for abandoning BITS. It was horrible. Mandrake is the main developer on the repair tool, I just wrote the previous devblog. Software Engineer Core Engineering


CCP Atropos	Posted - 2010.07.14 00:15:00 - [5] Originally by: Some Advisor well, it still throws me an python exception error after i download the "latest" version of it (but my eve isnt broken, just testing the tool). so, what now? :P Give us the logs! Software Engineer Core Engineering


CCP Mandrake	Posted - 2010.07.14 10:09:00 - [6] Originally by: Some Advisor Originally by: CCP Atropos Give us the logs! running eve using /end /LUA:off looks like the tool might have issues with my old prefs.ini (dated over 2 years ago) parsing. searched for a newer prefs.ini but still same result. here is the Log ... Thanks! I'll fix that. Mandrake CCP - QA Department


CCP Mandrake	Posted - 2010.07.14 10:13:00 - [7] Originally by: Sturmwolke I tried to break the app. You know, like all the ebil players out there. Since the underlying principle behind repair.exe looks solid, I thought ok, it might be difficult. 1. Rename eve.exe -> eve.old 2. Run repair. 3. IT barfs - the file "eve.exe" must exist in the directory being repaired python exception error Shame on you. That was done on purpose to prevent users from accidentally running it in directories that do not contain the eve client. You can easily work around that by creating an empty file called eve.exe and then running the repair tool. Mandrake CCP - QA Department


CCP Atropos	Posted - 2010.07.19 10:01:00 - [8] Originally by: Tonto Auri Edited by: Tonto Auri on 15/07/2010 10:45:31 It's all nice, but when we can expect it to completely replace the patch system, as it is done in other MMO's? Originally by: CCP Mandrake Originally by: Sturmwolke I tried to break the app. You know, like all the ebil players out there. Since the underlying principle behind repair.exe looks solid, I thought ok, it might be difficult. 1. Rename eve.exe -> eve.old 2. Run repair. 3. IT barfs - the file "eve.exe" must exist in the directory being repaired python exception error Shame on you. That was done on purpose to prevent users from accidentally running it in directories that do not contain the eve client. You can easily work around that by creating an empty file called eve.exe and then running the repair tool. But why? What's wrong with me wanting to download whole EVE client using the repaig tool? In, say, Lineage2, Aion and other games, it's completely possible and the only standard way of obtaining complete, up-to date client without any overheads, like patches to patch the patches patching patches. Why would you want to though? The normal installer downloads less data due to better compression and no overheads due to the zsync data. You can do what you're saying though; if the tool can't determine what client version you're repairing it will default to repairing it upto the latest TQ version. Software Engineer Core Engineering


CCP Atropos	Posted - 2010.07.19 10:06:00 - [9] Originally by: Lolmer Having the ability to reset the graphics settings would be nice. I recently had an instance where I only got a black screen after playing with the bit depth and couldn't figure out how to reset it without reinstalling the game. Originally by: Serina Star Well I didn't use the tool yet but I like it already ;) What about expanding its features to save and restore the user settings? I have to work on different machines and every time I change something on my settings/bookmarks or anything clientsaved I need to redoo it on my 2nd machine. It would be nice to have a simple way to transfer those settings from one PC to a 2nd one. Or in worst case to save it and restore it after a completreinstallation of Windows itself. keep up the excellent work :) Serina We're undertaking work on a new installer which would be a better place to have these options, assuming we choose to include them. We're trying to move to a more standard installer concept, which matches with what people generally expect from installers ie: run an installer once, and it installs, run it a second time and you get the reinstall, modify, remove options. As someone else mentioned, we should never underestimate people's ability to do weird stuff with the installs, and having a non standard install/patching process doesn't help people solve their own problems. Software Engineer Core Engineering


CCP Atropos	Posted - 2010.07.19 10:53:00 - [10] Originally by: Ben Derindar Originally by: CCP Mandrake Originally by: Sturmwolke 1. Rename eve.exe -> eve.old 2. Run repair. 3. IT barfs - the file "eve.exe" must exist in the directory being repaired python exception error That was done on purpose to prevent users from accidentally running it in directories that do not contain the eve client. You can easily work around that by creating an empty file called eve.exe and then running the repair tool. How about just requiring that a minimum number of files exist in the selected location and are not corrupt before going ahead with a repair? That way if someone tries it on a completely incorrect location, it can politely turn around and go "nuh-uh". The only question then would be where to draw the line. Much ♥ for the tool btw, it's saved me quite a lot of hassle. /Ben This is exactly what it does The minimum number of files is simply an existent eve.exe in the same directory you're running the Repair Tool from. Software Engineer Core Engineering



CCP Atropos	Posted - 2010.07.20 16:27:00 - [11] You're incorrect in stating that 'the players can only wish': it's something we've discussed within the Infrastructure group extensively. There's still some disagreement on the path we want to take, but let me assure you that it is very much on the table. Improving the methods that are employed to get people into the game is one of the simplest things we can do to ensure that people don't hit an insurmountable hurdle and decide that it's not worth their time to continue playing. We're no Game Designers, but we're doing our bit to improve the overall experience, from the very beginning to the end, of EVE. Software Engineer Core Engineering


CCP Sputnik C C P	Posted - 2010.07.30 13:38:00 - [12] Originally by: ychen Is there some way for the repair tool to save one's UI settings? I have to reinstall windows on a regular basis, with Eve residing on a seperate hard drive. After I repair Eve, it's set back to default, which is annoying. Thanks Ychen We will have to discuss how and where to implement this (there are already people who requested the total opposite, which in my opinion seems to make more sense. After all you would expect a scenario like this: 'You have a problem? Run the repair tool!') but for the time being you can essentially set up some batch scripts which back the settings up before you do your reinstall and copy them back into the correct position afterwards (just check the clean cache page to find the correct folders to back up). Hope I could help you with your problem. __________________________ CCP Sputnik CCP Core Engineering Software Engineer

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