Taladool
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Posted - 2010.07.19 02:18:00 -
[1]
Originally by: Herschel Yamamoto
Originally by: Hegbard
Originally by: CCP Explorer SISI Info
The customers are revolting against one of the worst damage control attempts since when BP said the oil spill was good for business around the gulf. Let's talk about hardware.
Well yeah, obviously. Seriously, this is a pretty transparent damage control attempt. CCP has just published the single dumbest dev blog since probably Zulupark's first one, and they're trying to make us stop raging. Damage control 101 is to say what you have to say(apologize for cheating on your wife, say that those pictures of you with a goat are obvious Photoshops, talk about how you really are committed to Eve, whatever) and then change the topic as fast as humanly possible. You don't want people lingering on the thing that damaged you in the first place, you want to make them stop thinking about it at all. The only reason you even bother to reply is because people will till think about it sometimes, and you want them to think of you as well as can be arranged. But you don't want to fight on ground that awful.
Do you really think CCP's PR will be aided by talking with players on the topic of "Look how much of a damn we don't give about our game"? Of course not - they can't win that fight. So they're trying not to have it - instead, they bring in Explorer to throw random grenades at any really annoying comments and talk about how CCP really cares, but whenever we push him into a corner, he replies with "Don't blame me, I'm just a tech guy!". It's not bad, as damage control strategies go - certainly it's a lot better than the dev blog or the CSM minutes that started this - but ultimately it boils down to nothing more than stage magic. Explorer waves frantically at a lot of shiny things to distract us, while Zulupark replaces the game with a mannequin so that he can saw it in half(...don't analyze that metaphor too closely). They want us talking about tech details on Dust and Incarna, because if we're debating that with him, we're not debating the fact that they just trumpeted their total apathy towards Eve to the world. The worst part is, it's working - there's still a bunch of rage, but there's also an increasing amount of technical details. In other words, Explorer has intentionally derailed the thread away from what we wanted it to be about, and we're thanking him for it. I'm all for communication, of course, and I wish we had more like this. This tech stuff is good to know. I just wish it didn't take a massive and wholly unrelated crisis for him to start talking on this scale.
Of course, this does swing both ways. We should keep grilling him on tech stuff, because we do genuinely want to know. If he wants to derail the thread properly, he has to keep talking and keep saying interesting things. There'll be nothing damaging, of course, but I am genuinely curious. Just don't let him make us forget what we're here for. Damage control works by making people forget why they were raging - make it seem silly, or distant, or yesterday's news. CCP's neglect for Eve is the least silly thing in this game, it affects each one of us, and it's news for at least the next year and a half. Remember that, and have fun with Explorer and the rest of 'em in the side conversations.
This man gets it, As long as they keep side tracking the thread and not directly addressing the issues, the player base will continue to get mad, and maybe walking. If CCP thinks this is a good thing, then ignore the player base, and see what happens. I'm sure some will stay, but it wont be the same eve. Hosting websites, pay in isk, cheap prices, fast service. check us out |