Originally by: CCP Zymurgist

---

The European Games Award is the first award exclusively for European games and is now looking for votes from gamers for the best European video and computer games. EVE Online has been nominated for best Online Game but needs your vote to win the competition. Check out what games are being nominated for here and then cast your vote for EVE Online for best online game!

---

Originally by: Aryth

---

I am sure many of us, including CCP employees have played many an MMO and watched them slowly die or implode suddenly. CCP in the past has avoided many of the common misteps other MMO's have made for one very large reason, in GENERAL, they have listened to the playerbase.

CCP, if you have ever watched other MMO's tank, you should see the warning signs here. Consider this thread the canary in the coal mine. You see this happen to all MMO's at some point, the entire vocal playerbase turning on you. Once this starts, its usually the sign of a MMO in serious trouble. Most times in the past SOE/UO etc the devs ignore the players, censor the forums, and keep on with their "vision". You probably know how that usually ends.

My 2 cents on how to fix this.

First, You really need to focus on bug fixing and stop churning out new features that everyone hates or are incomplete/don't work right. PI is a shining example of a totally crappy system. You REALLY had a guy on EVE TV trumpeting how he was a dev on that interface? REALLY? Could you have made PI suck any more than it does? You figured the best course of action to limit risk vs reward in a system was to make it a massive clickfest eh. Great game design there guys. Dont' even get me started on dust being the gating factor. This isn't a troll, I simply cannot fathom how anyone thought this was a good idea. People gave feedback in the test forum saying how much it sucked, but you did it anyway.
Sov update, haha, You broke 0.0 warfare more than it already was. Again, I just can't see how you thought that system was gonna be a good one.
WTG overpowering SC's also. Welcome to supercapital online in the form of SC's now instead of Titans.
We could make a laundry list here of broken things but you get the idea. We dont' need more shinys, we need the stuff we have to be working/fun.


Second, and I know post T20 this is hard and all, but your Devs really need to play in 0.0 alliances or in another area that participates in large fleet warfare. Hey Stoffer, for the love of god, talk some sense into them. Would the real pvpers (at ccp) please stand up! You cannot fix what you don't understand, and it is pretty clear CCP does not understand fleet warfare. I heard recently someone had to demonstrate the firing in lag trick to them. That is plain sad.


Third, Use the CSM more effectively. You would think the complete breakdown in communication that was the most recent meeting might have been a warning sign. Here is why the CSM will always be smarter than you. Because it's not their baby. The CSM can see the ugly baby when it appears, you as people that work at CCP cannot because its your baby. Take it as constructive criticism and just work on the complaints. If you did that with even half the gusto you threw at all this new content you seem to think will suck in new players, you would never need to worry about an angry playerbase.

---

Quote:

---

Hello, GM Yuggoth here.

Thank you for contacting Customer Support. We are afraid that in this case, we are unable to reimburse your loss. Our reimbursement policies mean that unless we are able to verify in our server side logs that the loss was the result of a bug or error within the game or server, our hands are tied with regards to providing reimbursement.

Please refer to our reimbursement policy page for more information:

URL: http://www.eve-online.com/pnp/reimbursment.asp

Our apologies for any inconvenience you may have suffered because of this.

Best regards,
GM Yuggoth
The EVE Online Customer Support Team

---