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Trygonus
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Posted - 2010.09.28 23:41:00 -
[1]
I have four accounts. About a month ago I was informed the pay by cash would no longer be available. Thats fine, I will change it to credit card. CCP tells me I will need to wait till there is less than one month on my subscription before it will let me change the subscription to another form of payment. Cool.
I wait an now I go to change the payment method. What's this, all four of my accounts are now subscribed till mid December. I petitioned and after going back and forth, they don't know what happened. I can't change my payment method and CCP is popping more champagne bottles on more money they have stolen from me.
8 months of stolen subscription. I guess if you want to quit the game they won't let you. CCP, can I come to Iceland where stealing is legal apparently? Five years of loyalty and you stab me in the back like this. 
And yes, I am mad. Wouldn't you be?
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Trygonus
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Posted - 2010.09.29 00:04:00 -
[2]
Edited by: Trygonus on 29/09/2010 00:09:23
 Originally by: Estel Arador
I have no idea what you're trying to say.
All four your accounts are subscribed till mid December, how is that losing 8 months?
They were only subscribed till the end of this month. Now they are magically subscribed till the middle of December. And I still am stuck in the pay by cash option. I was wanting to take a break from the game after I found out about the soon to be introduced PLEX for skill remap.
CCP upped my subscription on each account for 2 more months magically and they are a loss for answers. 2 months x 4 characters = 8 months of subscription.
Everyone should check your subscription details and see if they stole from anyone else.
Originally by: Clueless Alt
Your stuff, give it to me.
Yourself, go ****.
Originally by: Ocih
So what you are saying is, you didnt go in and cancel the auto-renewal and the system updated your subs based on your interval so CCP are thieves?
Your house payment is an automatic withdrawl too. Does that make the bank a thief? Income tax is an automatic withdrawl from your pay. Does that make your employer a thief?
- Go to subscription page
- Cancel Subscription
- 2 weeks before you are out of time, add a new subscription method.
- put head in ass and fart.
A month ago when they sent out emails saying they were ending the pay by cash they took away the auto-renew option if you were pay by cash so people would have to pick a new payment method. You should do less presuming about peoples intelligence. An apology would be appropriate from you to be honest.
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Trygonus
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Posted - 2010.09.29 00:16:00 -
[3]
Originally by: Mr Kidd
You're description is missing some details:
1) If you're pay by cash and they sub'd you 8 months, how did they get paid?
2) If you changed your sub options which you say you couldn't, to a credit card, dispute the charges. Your CC company will most likely side with you.
If you're pay by cash and you can't change, where did CCP get the money?
None of my accounts where due to be resubscribed because of the pay by cash. I am looking at 4 charges, each two months worth of subscriptions, on my bank account.
They did not give me free game time you tards.
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Trygonus
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Posted - 2010.09.29 00:20:00 -
[4]
Edited by: Trygonus on 29/09/2010 00:23:04
Originally by: Ocih
You still need to cancel your sub to remove it. I need to prove it? You are still subscribed. Need more proof?
O
M
G
...
I have already said that I was not set to auto subscribe. Even if I did not pick a new form of payment my accounts would have just ended because they are not doing the pay by cash anymore. Even still, there is no option at all, to cancel the accounts because it is showing as pay by cash. I even asked CCP and they said there was nothing they could do. That was a month ago. They said I would have to wait till there was less than a month to change payment method or cancel the accounts.
Originally by: Apo Lyptica
plex for skill? wtf is that
In the next expansion, if you got the money in real life, you can buy a bunch of plex and get unlimited skill remaps so you are always train fast no matter what skill it is. If you got the dough, you got fast skill training. Also like micro-transactions.
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Trygonus
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Posted - 2010.09.29 00:31:00 -
[5]
Originally by: Orange Lagomorph
Originally by: Trygonus
I was wanting to take a break from the game after I found out about the soon to be introduced PLEX for skill remap.
You're being an over-dramatic little *****, I hope they subscribe you until December 2011 and you ragecrush your keyboard.
This thread is not about why I wanted to take a break. I was in contact with CCP before the PLEX for skill remap was even put on SiSi. They knew I wanted to change payment methods. They knew because my accounts were not close enough to the end of the subscription that I could not change the payment method or cancel the accounts.
Now before anymore of you think, "Well, sounds like you subscribed for more time and CCP gave it to you and took the money." NO. That is not correct.
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Trygonus
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Posted - 2010.09.29 00:38:00 -
[6]
Originally by: Nemesis Factor
I think he's saying he changed his payment method from PBC to credit and selected one month on each account. But instead of adding one month, he got 3. Challenge the payment with your bank/Credit Union.
Incorrect. I never at any time was allowed to change the payment method. All four accounts were charged via the Pay By Cash. These transactions were not on auto-renew. I did not use it to pay in advance.
Originally by: Orange Lagomorph
Also, if you've been playing for five years, why don't you just pay for your accounts with ISK? Surely after five years you've figured out how to make 1.4bn per month with all those accounts?
Supply and Demand.
By introducing PLEX for remaps, CCP creates demand for PLEX. If I use ISK to buy a PLEX, then that creates more demand. Thus, some rich person will buy PLEX with real money to sell to me.
I had reservations about PLEX when it came out. Then CCP changes it where it is possible for PLEX to be destroyed, thus not having to provide service for that subscription it would have been used for. Which means, free money for them. Now they are having more uses for it and thus, more free money for them.
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Trygonus
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Posted - 2010.09.29 00:55:00 -
[7]
Edited by: Trygonus on 29/09/2010 01:01:23
Originally by: Akita T
So, you were already using PayByCash to pay for those accounts, and CCP just pushed two last transaction on each account through that system before eliminating the support for it altogether.
Yes. Also fixed.
Originally by: Akita T
So just a second... were you planning to CANCEL any of those accounts ?
A couple weeks before anyone saw anything about the new use for PLEX, I had no intention on cancelling my accounts.
After I came up and it went all over the forums, I decided that I wanted to cancel my accounts. There was no 'Cancel Subscription' button anymore because I was still on the Pay By Cash. That is when I noticed that my subscriptions no longer had the end of this month but the middle of December.
Originally by: Akita T
You paid a bit early, that's all. How's that justifying the "backstabbing" and "stealing" remarks ?
If I give you a paper clip and reach in your wallet and take a hand full of money when you did not want the paper clip, what is that?
Originally by: Akita T
All EVE payments are payment in advance. You pay at the start of the sub cycle, not at the end. Recurring subscription charges also occur at the start of the paying-for intervals, not at their end.
Right now, the subscriptions left are well over two months away. I am not talking about the month I have been waiting to run out. I had over a week left on my subscription. Then it magically (remember, CCP has already said they do not know what happened) gets extended to a bit past the middle of December.
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Trygonus
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Posted - 2010.09.29 01:03:00 -
[8]
Originally by: Akita T
Posting about it in here probably won't help much though.
I was also wondering if anyone else that has or still is on the pay by cash had any issues like this.
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Trygonus
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Posted - 2010.09.29 01:14:00 -
[9]
Originally by: Akita T
What was "PayByCash" anyway and why use it instead of, say, a debit card. Just curious.
There is a lot of countries in the world that simply don't allow stuff like credit card over the internet. South Africa for example. Now that Pay by Cash will be gone, if you can't make enough ISK to buy a PLEX to continue your subscription, you won't be able to play EVE anymore. I don't live there but some guy made a thread about it a few days ago iirc.
I can't even remember why I was on pay by cash to be honest. I was planning on switching to credit card after CCP contacted me when they decided to get rid of the pay by cash.
I don't really have a problem with PLEX because it helps a bit against RMT and allows those who don't have money to play the game. What I did not like is CCP changing it so PLEX can be destroyed and thus they get to opt out of providing service. And soon to be PLEX for remap?... *sigh* I just don't like the way things are going.
I know a lot of you think I am going over board but ffs, $120 was jacked out of my bank account by CCP and I did not authorize it. So I am really ****ed off. I did not make some mistake... and do the same mistake three more times on my other accounts. This whole thing just adds to the fire of how I feel about how CCP is running this game.
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Trygonus
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Posted - 2010.09.29 12:47:00 -
[10]
Well, aparently when I used a PLEX back in December of 2009 and a PLEX in May 2010, all it did was go on the back end of my subscription. I was still charged a subscription for both months and so it will always show at least 60+ days left on my subscription. I will still be charged every month because I can't cancel my account, I can't change subscription payment method because it is not less than 30 days.
Apparently the only way to get out of this terrible loop is to have my bank do stop payment. Which means CCP will probably ban this account when it happens. Good job CCP.
The irony which I find to be funny is that I wanted to take a break from EVE because of the new use for PLEX, when it is because of PLEX that I have to get my accounts banned. 
It was a fun game for a few years, last couple have been kinda meh, but still.
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Trygonus
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Posted - 2010.09.29 12:56:00 -
[11]
A newer update. 
CCP has forced all of my accounts off the Pay by cash and a refund is happening. They are investigating why the PLEX did not apply to my accounts and charged me anyways.
I am extremely satisfied with these results. So satisfied I might just stick around to see the final result of what actually becomes of the PLEX for skill remap before making a decision to stay with the game or leave.
Sorry for the drama but for those on pay by cash, and if you ever used a PLEX, you should check and see if in fact, the PLEX was used or if you were charged regardless.
I am disapointed that a month ago a GM said he couldn't change my subscription off the PBC and now this other GM was able to do it. Inconsistency. 
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Trygonus
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Posted - 2010.09.29 13:10:00 -
[12]
Originally by: Mag
Pfff eight months. After updating my card details I had 635d:23h:53m worth of subs on my account.
Holy !@#$
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Trygonus
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Posted - 2010.09.29 14:07:00 -
[13]
Originally by: Buck MaruiYet you failed to mention the Plex before, I think you will find the inconsistency is on your end and not theres.[/quote
Inconsistency means what you think it means.
If you came here hoping to do nothing but troll no matter what, then please leave the thread.
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Trygonus
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Posted - 2010.09.29 22:19:00 -
[14]
Originally by: Barakkus
What on earth is so hard to figure out about being charged 3 months when you only were supposed to be charged for 1?
Thank you. That sums up why I was so angry. That and it happened to all four accounts for a total of $120. It is all fixed now, but I am sure there are those trolls out there that are crying their eyes out because after it was all said and done, an error happened when PLEX and PBC is combined and CCP reimburse me.
Sorry trolls, but apparently nothing was done wrong on my part. But please, keep the tears rolling in. 
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Trygonus
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Posted - 2010.09.30 00:36:00 -
[15]
Originally by: Marchocias
Perhaps you might like to reconsider the initial tone of this thread. After all, they have cleared up the mistake which suggests that they did indeed have a problem with 'stealing', one which they have been happy to rectify. I expect they have apologised profusely to you in their private communications, so would you now like to take this opportunity to follow suit and retract your inflamatory remarks?
You are correct. I changed the title of the thread and the first post. Also tried to keep it in a chain of events and tried to keep those simple so it is easier to read and follow.
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