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Thread Statistics | Show CCP posts - 1 post(s) |
Fail Fit
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Posted - 2010.11.14 14:11:00 -
[1]
So I cancelled this account last month and everything seemed fine. That is until CCP still charged me for a subscription fee. Apparently I am not the only one. I read other forums that deal with Eve Online and there is several more people reporting the same problem. If you cancelled an account in the last couple months, i suggest you check your bank account to see if they are still charging you.
I guess Incursion came early, just not the one in the dev blogs.
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Cipher Jones
Minmatar
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Posted - 2010.11.14 17:41:00 -
[2]
I am very happy for you.
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CCP Zymurgist
Gallente C C P
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Posted - 2010.11.14 17:47:00 -
[3]
Sorry to hear that Fail Fit. If you havn't already please file a petition under Billing and Account -> Payment Issues for assistance.
If anyone else has experienced the same this month please let us know so we can look into it further. Check your old accounts, etc.
Zymurgist Community Representative CCP Hf, EVE Online Contact Us |
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Fail Fit
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Posted - 2010.11.14 17:58:00 -
[4]
Edited by: Fail Fit on 14/11/2010 18:01:05
Originally by: CCP Zymurgist Sorry to hear that Fail Fit. If you havn't already please file a petition under Billing and Account -> Payment Issues for assistance.
If anyone else has experienced the same this month please let us know so we can look into it further. Check your old accounts, etc.
I did file a petition. What I want to know is there a problem? On a large scale the community should know about? I just don't want to see another Warhammer Incident if you know what i mean...
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Barkaial Starfinder
Minmatar The Kairos Syndicate Transmission Lost
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Posted - 2010.11.14 19:39:00 -
[5]
Originally by: CCP Zymurgist Sorry to hear that Fail Fit.
I lold
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Zhim'Fufu
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Posted - 2010.11.14 19:47:00 -
[6]
How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
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Max Cetera
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Posted - 2010.11.14 19:53:00 -
[7]
Originally by: Zhim'Fufu How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
Fail Advice, your account will go negative, bank will start *****ing at you to fill it and charge you some heavy interest rate
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Zhim'Fufu
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Posted - 2010.11.14 19:57:00 -
[8]
Originally by: Max Cetera
Originally by: Zhim'Fufu How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
Fail Advice, your account will go negative, bank will start *****ing at you to fill it and charge you some heavy interest rate
Fail responce.
Opt out of your banks "overdraft protection" racket scheme and never suffer a penalty again. That way if you have $9.99 in your checking account and you try to charge something for $10 it will be declined.
Knowledge is Power.
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Max Cetera
Capital Researchs Inc.
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Posted - 2010.11.14 20:02:00 -
[9]
Yeah but no. I'd rather be smart and not spend money I don't have.
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Mag's
the united Negative Ten.
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Posted - 2010.11.14 21:16:00 -
[10]
Originally by: Zhim'Fufu
Originally by: Max Cetera
Originally by: Zhim'Fufu How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
Fail Advice, your account will go negative, bank will start *****ing at you to fill it and charge you some heavy interest rate
Fail responce.
Opt out of your banks "overdraft protection" racket scheme and never suffer a penalty again. That way if you have $9.99 in your checking account and you try to charge something for $10 it will be declined.
Knowledge is Power.
Because banks in other countries, act the same way and have the same rules as they do in the USA.... amirite.
Originally by: Allestin Villimar Also, if your bookmarks are too far out, they can and will ban you for it.
Originally by: Torothanax Low population in w systems makes afk cloaking unattractive. |
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Zhim'Fufu
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Posted - 2010.11.14 21:22:00 -
[11]
Originally by: Mag's
Originally by: Zhim'Fufu
Originally by: Max Cetera
Originally by: Zhim'Fufu How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
Fail Advice, your account will go negative, bank will start *****ing at you to fill it and charge you some heavy interest rate
Fail responce.
Opt out of your banks "overdraft protection" racket scheme and never suffer a penalty again. That way if you have $9.99 in your checking account and you try to charge something for $10 it will be declined.
Knowledge is Power.
Because banks in other countries, act the same way and have the same rules as they do in the USA.... amirite.
op never stated what country he was from and most banking systems outside of the usa run on roughly the same ruleset when it comes to overdraft penaltys etc etc so all he has to do to make sure is to ask the next time he makes a run to the bank.
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Corelous Alterrian
Amarr High Flyers Black Star Alliance
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Posted - 2010.11.14 21:40:00 -
[12]
Simple fix, Notify your bank or credit card company that CCP isn't authorized to remove money from your account until further notice. Problem solved
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Shadowkenn
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Posted - 2010.11.14 21:46:00 -
[13]
I suggest the PayPal option since it's not a recurring subscription fee in that case (unlike a certain MMO that's got several million subscribers to its name). I only pay once a month, though there are options to pay multimonthly if you prefer. :)
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Nemi Lethal
Gallente DarkStar Armada
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Posted - 2010.11.14 21:50:00 -
[14]
Originally by: Zhim'Fufu
Originally by: Max Cetera
Originally by: Zhim'Fufu How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
Fail Advice, your account will go negative, bank will start *****ing at you to fill it and charge you some heavy interest rate
Fail responce.
Opt out of your banks "overdraft protection" racket scheme and never suffer a penalty again. That way if you have $9.99 in your checking account and you try to charge something for $10 it will be declined.
Knowledge is Power.
As of August 15th 2010 every checking account in the US went to "OPT OUT" status on its own. If you want the coverage you have to Opt IN now.
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Ghoest
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Posted - 2010.11.14 23:25:00 -
[15]
If you try to stop payment either through a banck or a credit card CCP will respond by not cancemling your suscription but by never allowing you to access your account again.
Only go that route if youre sure you will never play again.
Its not fair - its CCP.
Wherever you went - Here you are.
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Surfin's PlunderBunny
Minmatar The Python Cartel. The Jerk Cartel
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Posted - 2010.11.15 00:16:00 -
[16]
Or you can just not cancel your subscription and keep playing, seems like the best choice
Originally by: Xen Gin
Originally by: FOl2TY8
I know that some people like to have voluntary periods of abstinence.
Yeah, I use that excuse too.
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Taedrin
Gallente The Green Cross Sev3rance
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Posted - 2010.11.15 02:20:00 -
[17]
Originally by: Ghoest If you try to stop payment either through a banck or a credit card CCP will respond by not cancemling your suscription but by never allowing you to access your account again.
Only go that route if youre sure you will never play again.
Its not fair - its CCP.
Really? I figured CCP would only do something like that if you tried to do a charge back against them - which would cause them to lose money and damage their credit rating. ----------
Originally by: Dr Fighter "how do you know when youve had a repro accident"
Theres modules missing and morphite in your mineral pile.
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Arkanor
Gallente Ixion Defence Systems
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Posted - 2010.11.15 03:16:00 -
[18]
Originally by: Mag's
Originally by: Zhim'Fufu
Originally by: Max Cetera
Originally by: Zhim'Fufu How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
Fail Advice, your account will go negative, bank will start *****ing at you to fill it and charge you some heavy interest rate
Fail responce.
Opt out of your banks "overdraft protection" racket scheme and never suffer a penalty again. That way if you have $9.99 in your checking account and you try to charge something for $10 it will be declined.
Knowledge is Power.
Because banks in other countries, act the same way and have the same rules as they do in the USA.... amirite.
Overdraft protection is opt-in by law now in the United States.
Also, you can usually just call them and get the charges cancelled if you have it, if you get to it in a day or two it usually just goes away.
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Mara Rinn
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Posted - 2010.11.15 04:39:00 -
[19]
Alternately, switch to paying using a Debit card, and don't leave enough money in that account to cover the EVE subscription :)
Switching payment method to PLEX/GTC doesn't help. If you've ever paid by credit card, they'll fall back to that payment method.
-- [Aussie players: join ANZAC channel] |
Amanda Mor
Gallente
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Posted - 2010.11.15 07:21:00 -
[20]
I don't have overdraft protection on my account, and my Canadian Bank charges me $42.50 if there's not enough money in the account to cover a payment/cheque. Yes, even if it's an online automatic withdrawal. Canadian banks suck for fees.
The only way to prevent this is to go completely off the grid - pay for your EVE account with cash that you give to a shady arms dealer in the smoky back room of a cafe in the disreputable part of town. He'll know what to do with it... ---------------------------------------------- I don't have an alt, but there's a main that would be upset if he heard me say that... |
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Nova Fox
Gallente Novafox Shipyards
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Posted - 2010.11.15 07:50:00 -
[21]
Originally by: Zhim'Fufu
Originally by: Max Cetera
Originally by: Zhim'Fufu How to avoid getting reamed by billing mistakes. Put all your money into the savings account and only transfer out what you need to your checking account as you go. That way if someone tries to filch your hard earned money they gets none.
Fail Advice, your account will go negative, bank will start *****ing at you to fill it and charge you some heavy interest rate
Fail responce.
Opt out of your banks "overdraft protection" racket scheme and never suffer a penalty again. That way if you have $9.99 in your checking account and you try to charge something for $10 it will be declined.
Knowledge is Power.
Kiss your credit score goodbye. Pre-order your Sisters of ≡v≡ Exploration ship today, Updated 1SEPT10
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TriadSte
Gallente Adeptus Arbites
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Posted - 2010.11.15 11:06:00 -
[22]
Let me get this right?
1. You cancelled your sub
2. CCP still takes cash form your account
That is actual theft.
I didn't think such a company would divulge in such matters.
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De'Veldrin
Minmatar Green-Core The Obsidian Legion
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Posted - 2010.11.15 13:54:00 -
[23]
Originally by: Amanda Mor I don't have overdraft protection on my account, and my Canadian Bank charges me $42.50 if there's not enough money in the account to cover a payment/cheque. Yes, even if it's an online automatic withdrawal. Canadian banks suck for fees.
The only way to prevent this is to go completely off the grid - pay for your EVE account with cash that you give to a shady arms dealer in the smoky back room of a cafe in the disreputable part of town. He'll know what to do with it...
Strangely enough that is exactly how I pay for my account. I asked about you - Big Louie says "Hi". --Vel
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Zurkoosa Vori
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Posted - 2010.11.15 14:40:00 -
[24]
It's also possible that someone has accessed (hacked) your account info and used your bank info to pay for a new subscription.
Just had to deal with the same thing, but ironically for the same amount as the "special" that was running this month that I had not signed up for. I contacted CCP and they refunded the erroneous payment.
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Ghoest
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Posted - 2010.11.15 15:09:00 -
[25]
Originally by: TriadSte Let me get this right?
1. You cancelled your sub
2. CCP still takes cash form your account
That is actual theft.
I didn't think such a company would divulge in such matters.
No it is not regarded as "theft" in the legal system. The bank or credit card simply reverses the transaction if you complain.
And CCP bans your account.
Wherever you went - Here you are.
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De'Veldrin
Minmatar Green-Core The Obsidian Legion
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Posted - 2010.11.15 15:23:00 -
[26]
Originally by: Ghoest
Originally by: TriadSte Let me get this right?
1. You cancelled your sub
2. CCP still takes cash form your account
That is actual theft.
I didn't think such a company would divulge in such matters.
No it is not regarded as "theft" in the legal system. The bank or credit card simply reverses the transaction if you complain.
And CCP bans your account.
Or you contact CCP and let them sort it out and your account doesn't get banned. It's not rocket science here folks. I do a lot of shopping online and I've had a couple instanced where a merchant double billed my account or billed too much. I have never (thus far) had to resort to calling my bank to deal with the issue. --Vel
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TriadSte
Gallente Adeptus Arbites
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Posted - 2010.11.15 22:56:00 -
[27]
Why do CCP ban the account?
If money wrongfully goes missing from your account without authorisation that is theft, right?
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Max Torps
Nomadic Conglomerate
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Posted - 2010.11.15 23:04:00 -
[28]
Originally by: TriadSte Why do CCP ban the account?
If money wrongfully goes missing from your account without authorisation that is theft, right?
No, it's a mistake. It happens all the time with utility companies, I'm sure you will experience this at some point. And CCP don't "ban" you, they reverse the subscription. In effect you didn't pay so you don't get access for free.
Starfleet Comms Podcast Your journey through the Eve Universe! |
Fail Fit
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Posted - 2010.11.16 14:44:00 -
[29]
My last contact from the GM was before the weekend. It is now Tuesday and I have not received any update on anything. I am trying to be as patient as possible.
"Where's the ****ing money Lebowski?"
Seriously, I want my money already. And for those saying that by trusting CCP with my bank account information on a subscription fee, you are saying that CCP is not trustworthy and the player base should go thru another site like PayPal to avoid that.
CCP do you agree with that? Is it safe for the players to have subscriptions tied to you directly from their credit cards and banks? Or should we go with other third parties?
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Ranger 1
Amarr Dynaverse Corporation Sodalitas XX
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Posted - 2010.11.16 14:53:00 -
[30]
Oh for Gods sake, grow up.
If this is the worst billing issue you've had to deal with in your brief adult life consider yourself lucky.
What do you do for a public expression of outrage when your credit card company makes a billing error? Call the president? ===== If you go to Za'Ha'Dum I will gank you. |
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TriadSte
Gallente Adeptus Arbites
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Posted - 2010.11.16 14:55:00 -
[31]
Originally by: Max Torps
Originally by: TriadSte Why do CCP ban the account?
If money wrongfully goes missing from your account without authorisation that is theft, right?
No, it's a mistake. It happens all the time with utility companies, I'm sure you will experience this at some point. And CCP don't "ban" you, they reverse the subscription. In effect you didn't pay so you don't get access for free.
I have to totally 100% disagree with you with the fact that my utility companies have not once over charged me or double billed me.
To the above poster I would be angry also It's the same as I always say companies are hell fast to take money from you but are super slow in refunds. Todays world is an electronic world, bank transactions are instant.
CCP need a dedicated payments team [ like most companies ] who sort this issues out within 24 hours.
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Fail Fit
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Posted - 2010.11.16 15:12:00 -
[32]
Edited by: Fail Fit on 16/11/2010 15:14:28
Originally by: Ranger 1 Oh for Gods sake, grow up.
So what you are saying is I should just give up. Not make a big stink about it. Not let others know that there is issues with the billing department. Not say that they are taking entirely too long. It is called being persistent. I don't care if it was 1 dollar or 1000 dollars. I want my money back and will not stop till the error is corrected.
Originally by: Ranger 1 If this is the worst billing issue you've had to deal with in your brief adult life consider yourself lucky.
It is not the worst. Just because murder happens daily does not mean someone getting ****d is OK. It is still wrong.
Originally by: Ranger 1 What do you do for a public expression of outrage when your credit card company makes a billing error?
They don't.
Originally by: Ranger 1 Call the president?
No. I call the company that made the error.
Do you work in customer relations type department that has to deal with unhappy customers where the company you work for has done something wrong? And because they are not super duper ultra happy about it, you are wildly upset with them for calling and complaining? I think you are. And this post has been your chance to blow off some frustration that has built up at work. All those customers that keep calling, making you work. If that is the case, then I'm sorry, but it is your job. If you are unhappy with it, please find other employment.
If none of the above is the case and you are just a frustrated poster who saw a thread they didn't like go back to page 1 and now you have to see it again while you franticly rage press F5 for new threads to troll, well... then I apologize for my thread taking up some space on your screen. Once CCP corrects the error I can assure you this thread will die and you will have your entire screen full of post you would rather flame and add no useful content to it.
EDIT: For spelling and also to make the poster I replied to feel easier knowing I was not able to make a post without having to go back and edit, thus, making him more confident in replying knowing I am human.
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Ranger 1
Amarr Dynaverse Corporation Sodalitas XX
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Posted - 2010.11.16 15:15:00 -
[33]
Annoyed or irritated would be an appropriate response. I tend to reserve angry for important matters.
Regular billing information needs to be verified once and then continue normally (instantly) from that point, refunds need to be researched a bit. As an EVE player you should be familiar with the concept of verifying the facts before you shell out the money. This takes bit of time.
Sure, they could hire an outside company I suppose. I guess you won't mind if everyones sub fee gets raised a bit to cover that eh?
In the case of a billing error with other types of companies it can easily take several "working" days for it to be sorted, that type of work usually isn't done by weekend staff.
The point being, yelping on the forums like a scalded dog really isn't necessary, although it does make it easier to identify the youngsters that have limited real world experience.
===== If you go to Za'Ha'Dum I will gank you. |
Fail Fit
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Posted - 2010.11.16 15:30:00 -
[34]
Originally by: Ranger 1 The point being, yelping on the forums like a scalded dog really isn't necessary, although it does make it easier to identify the youngsters that have limited real world experience.
The squeaky wheel gets the grease.
I am also perfectly content having my money back and some people viewing that as being immature and self centered twit. I have my money back...
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Ranger 1
Amarr Dynaverse Corporation Sodalitas XX
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Posted - 2010.11.16 15:33:00 -
[35]
Originally by: Fail Fit
Originally by: Ranger 1 The point being, yelping on the forums like a scalded dog really isn't necessary, although it does make it easier to identify the youngsters that have limited real world experience.
The squeaky wheel gets the grease.
I am also perfectly content having my money back and some people viewing that as being immature and self centered twit. I have my money back...
Except, of course, that ranting on the forums does exactly nothing to rectify your problem. So in this case the squeaky wheel gets no grease, it's simply annoying.
===== If you go to Za'Ha'Dum I will gank you. |
Fail Fit
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Posted - 2010.11.16 15:38:00 -
[36]
Originally by: Ranger 1
Originally by: Fail Fit
Originally by: Ranger 1 The point being, yelping on the forums like a scalded dog really isn't necessary, although it does make it easier to identify the youngsters that have limited real world experience.
The squeaky wheel gets the grease.
I am also perfectly content having my money back and some people viewing that as being immature and self centered twit. I have my money back...
Except, of course, that ranting on the forums does exactly nothing to rectify your problem. So in this case the squeaky wheel gets no grease, it's simply annoying.
Stop opening this thread and above all, stop posting in it and that annoyance goes away.
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Fail Fit
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Posted - 2010.11.16 23:14:00 -
[37]
I put a stop payment out on Friday.
CCP cleverly changed the billing date to get around it and I was billed, yet again, today.
So now I cancelled my credit card completely. My bank along with VISA are now starting to investigate the billing practices of CCP Games.
I guess those who said giving CCP your credit card details was a bad idea was correct.
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TriadSte
Gallente Adeptus Arbites
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Posted - 2010.11.17 08:58:00 -
[38]
OMG that my friend is simply terrible! changing the billing date to get a payment is crazy.
Hope you get the matter sorted man
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Illwill Bill
Svea Rike Controlled Chaos
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Posted - 2010.11.17 10:20:00 -
[39]
That's something that has been bugging me since I started playing. One of the advantages of paying with a credit card is that you pay for a month instead of just 30 days, thus allowing you to avoid moving the payment one day back every time a month with 31 days pass. Still, CCP will occasionally deduct payment after 30 days.
I assume this is what happened to you.
Originally by: CCP Navigator Great story but you probably want this in CAOD so feel free to post there with your main.
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Fail Fit
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Posted - 2010.11.18 21:36:00 -
[40]
It has been almost a week since I last hard from GM Stardust. So moderators, I know you see this, please walk over and check his pulse. I would like to get this issue resolved.
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