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EVE Online: Incursion 1.0.0 Mac issues

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Author	Thread Statistics \| Show CCP posts - 9 post(s)

CCP Spitfire	Posted - 2010.11.30 14:43:00 - [1] EVE Online: Incursion 1.0.0 has been deployed. This thread is for any issues you experience on Tranquility and we will be keeping a close eye on it. If you have general feedback please use the main feedback thread. Spitfire Community Representative CCP Hf, EVE Online

Namyri'el	Posted - 2010.11.30 14:55:00 - [2] I am experiencing problems.... I open the client, go to patch... it starts patching, verifying, and then "some of the files have been modified! Please re-install" There's an option to view log, so I open up the log... everything looks fine till about 2/3 the way down, where I get: Examining File : /Contents/Frameworks/wineserver -> OK Examining File : /Contents/MacOS/cider -> SHA1 Error Examining File : /Contents/MacOS/cider_noui -> SHA1 Error Examining File : /Contents/Resources/Czech.lproj/Localizable.strings -> OK I can't figure out what to do.... halp?

CCP Vertex	Posted - 2010.11.30 15:05:00 - [3] Originally by: Namyri'el I am experiencing problems.... I open the client, go to patch... it starts patching, verifying, and then "some of the files have been modified! Please re-install" There's an option to view log, so I open up the log... everything looks fine till about 2/3 the way down, where I get: Examining File : /Contents/Frameworks/wineserver -> OK Examining File : /Contents/MacOS/cider -> SHA1 Error Examining File : /Contents/MacOS/cider_noui -> SHA1 Error Examining File : /Contents/Resources/Czech.lproj/Localizable.strings -> OK I can't figure out what to do.... halp? Can you please tell me what Client version you had before patching and have you tried downloading the full mac installer to see if that resolves the issue?

BIZZAROSTORMY	Posted - 2010.11.30 15:30:00 - [4] The Anti-aliasing setting is "disabled" and cannot be "enabled" on the mac - is this working as intended?

CCP Vertex	Posted - 2010.11.30 15:33:00 - [5] Originally by: BIZZAROSTORMY The Anti-aliasing setting is "disabled" and cannot be "enabled" on the mac - is this working as intended? This is currently intended.

Scalira	Posted - 2010.11.30 15:48:00 - [6] I have 2 copies of Eve installed, one copy updates and works fine. The second copy will not even open after patching the other copy. Have run the repair tool and no errors... any thoughts?

CCP Vertex	Posted - 2010.11.30 15:50:00 - [7] Originally by: Scalira I have 2 copies of Eve installed, one copy updates and works fine. The second copy will not even open after patching the other copy. Have run the repair tool and no errors... any thoughts? Have you tried deleting the preferences by going to Places/username/Library/Preferences and then dragging the EVE Online Preferences folder into the Trash Bin?

Scalira	Posted - 2010.11.30 15:56:00 - [8] Just tried dragging prefs folder to the bin and still nothing.

CCP Vertex	Posted - 2010.11.30 15:59:00 - [9] Originally by: Scalira Just tried dragging prefs folder to the bin and still nothing. Did you also empty the trash bin?

Scalira	Posted - 2010.11.30 16:01:00 - [10] Yep, bin is empty

Aberenn	Posted - 2010.11.30 16:17:00 - [11] Originally by: CCP Vertex Originally by: BIZZAROSTORMY The Anti-aliasing setting is "disabled" and cannot be "enabled" on the mac - is this working as intended? This is currently intended. Will we ever get AA?
Max Singularity	Posted - 2010.11.30 16:18:00 - [12] Edited by: Max Singularity on 30/11/2010 16:22:19 Mac Two Clients: TL;DR: One client works, the other don't after upgrade. I have installed two clients per ccp directions many months ago and both work fine with Tyrannis. Installed the update on client #1 and applied the client patch. Now client 1 works* but client 2 shows strange behavior. Number 2 will show the small Incursion splash screen and the Eve icon is in the dock, but after the splash screen goes away... NOTHING. I have to use Mac's Force Quit to shut it down. I've tried to only launch client 2 without 1, but again it is the same issue as above. Client 2 is borked. Please help and address. * Dual Display don't work. Anti-Alias is as "intended" (you could have posted that in the notes) Edit: iMac 27" Intel i5 w/ATI 5750 and 2nd monitor
Sacrifixe Caldari Ethereal Dawn	Posted - 2010.11.30 16:27:00 - [13] Yeah i've got a problem too after trying to apply the patch. The iPatch said something like some files are changed and got a @#$load of errors in the logg (mostly something with languages in the route). I did used the eve repair tool but now the client doesn't even start, does nothing. :( Sacrifixe

CCP Gangleri Minmatar	Posted - 2010.11.30 16:36:00 - [14] Originally by: Max Singularity Edited by: Max Singularity on 30/11/2010 16:22:19 Mac Two Clients: TL;DR: One client works, the other don't after upgrade. I have installed two clients per ccp directions many months ago and both work fine with Tyrannis. Installed the update on client #1 and applied the client patch. Now client 1 works* but client 2 shows strange behavior. Number 2 will show the small Incursion splash screen and the Eve icon is in the dock, but after the splash screen goes away... NOTHING. I have to use Mac's Force Quit to shut it down. I've tried to only launch client 2 without 1, but again it is the same issue as above. Client 2 is borked. Please help and address. * Dual Display don't work. Anti-Alias is as "intended" (you could have posted that in the notes) Edit: iMac 27" Intel i5 w/ATI 5750 and 2nd monitor I am guessing you are talking about the directions given in the Mac section of this Evelopedia wiki article. If so then my next question is whether you have edited the info.plist file since updating to make sure the two client installs are again using separate cache folders? If not then that seems like a likely culprit, and if you are not using that method then I¦d appreciate a link to the 'CCP directions' you are using. ------------------ Tester, Scrum Master Quality Assurance

Aedeal	Posted - 2010.11.30 16:38:00 - [15] Are we ever going to get these much-lauded graphics improvements? Would be nice to know in the patch notes if they don't apply to OSX clients. And when can we get that intro music in the jukebox?

CCP Gangleri Minmatar	Posted - 2010.11.30 16:44:00 - [16] Originally by: Aedeal Are we ever going to get these much-lauded graphics improvements? Would be nice to know in the patch notes if they don't apply to OSX clients. And when can we get that intro music in the jukebox? We are working on getting AA into the Mac client as well, and the patch notes should be clarified soon to mention specifically which graphics updates do not apply to Mac clients. ------------------ Tester, Scrum Master Quality Assurance

Max Singularity	Posted - 2010.11.30 16:46:00 - [17] Yes the wiki is the directions. I'll check that after work in about 10 hrs from now as I'm late already hehehe.
Katsuro Hikaru	Posted - 2010.11.30 16:52:00 - [18] Originally by: Max Singularity Yes the wiki is the directions. I'll check that after work in about 10 hrs from now as I'm late already hehehe. See my recent post in this forum, and see if that fixes your problem.
Aedeal	Posted - 2010.11.30 19:06:00 - [19] Originally by: CCP Gangleri Originally by: Aedeal Are we ever going to get these much-lauded graphics improvements? Would be nice to know in the patch notes if they don't apply to OSX clients. And when can we get that intro music in the jukebox? We are working on getting AA into the Mac client as well, and the patch notes should be clarified soon to mention specifically which graphics updates do not apply to Mac clients. Woot! Much thanks! As regards to updating a SECOND client, it won't happen afaik, just trash it a re-copy the updated one. Worked for me.
Strangeboy	Posted - 2010.11.30 19:48:00 - [20] Yep, I get the files have been changed and needs complete re-install. OS 10.6.4

Katsuro Hikaru	Posted - 2010.11.30 20:07:00 - [21] Originally by: Strangeboy Yep, I get the files have been changed and needs complete re-install. OS 10.6.4 The repair tool worked for me, with the caveat that you see my post about permissions if EVE fails to launch.
IPX One	Posted - 2010.11.30 20:30:00 - [22] I cannot rezise my windows, did this feature is released for the mac?
Maorio Space Explorations and Excavations Majesta Frontier Alliance	Posted - 2010.11.30 20:35:00 - [23] I can't open a freshly downloaded dmg file containing the new client. it just tells me "error -4960"
Strangeboy	Posted - 2010.11.30 20:41:00 - [24] Originally by: Katsuro Hikaru Originally by: Strangeboy Yep, I get the files have been changed and needs complete re-install. OS 10.6.4 The repair tool worked for me, with the caveat that you see my post about permissions if EVE fails to launch. Thanks a lot. As one of the terminally challenged, thanks for your help. All fixed now.
wachizmo	Posted - 2010.12.01 00:58:00 - [25] Originally by: Sacrifixe Yeah i've got a problem too after trying to apply the patch. The iPatch said something like some files are changed and got a @#$load of errors in the logg (mostly something with languages in the route). I did used the eve repair tool but now the client doesn't even start, does nothing. :( I am also having this problem with my mac client , how do i fix it please dont tell me i have to completely re-download the client and re-install :(
Cor Aidan Shore Leave	Posted - 2010.12.01 01:51:00 - [26] Seems to be working fine here so far... except yet again the patch blows away the custom preferences file to force the client to start in Windowed mode. It's becoming a patch-day ritual! Although I must admit, as far as inconveniences go, this is pretty minor.
Ravenstain	Posted - 2010.12.01 09:59:00 - [27] Could we get some estimate on when the resizable client and the Fixed Window options will be available for Mac? Everything updated beautifully and the changes are lovely, but the 2 I was most looking forward to don't work on Mac :( I don't really care about the AA as I most likely wont be using it, but those two... Anyway... I really hope you will fix it soon(Ö). P.S. Has the Monitor window (cmd+opt+shift+m) always killed all FPSs when you launched it? Anyhow.. it did for me. FPS dropped to something like 0.1FPS and I had to force-quite the client.
wachizmo	Posted - 2010.12.01 10:03:00 - [28] http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1423965&page=1 any ideas?
Sacrifixe Ethereal Dawn	Posted - 2010.12.01 20:23:00 - [29] Originally by: Maorio Edited by: Maorio on 30/11/2010 21:01:56 I can't open a freshly downloaded dmg file containing the new client. it just tells me "error -4960" EDIT: nvm it works now And how did you get it working? uninstalled the eve client after the "eve repair tool" failed, the client didn't do anything at all. Downloaded a fresh client, rebooted and tried to install eve again (eve-premium_004952_207554-mac.dmg) error -4960. Thought maybe the download got corrupted cuz i was downloading afk. So i downloaded the client again and the same error again. :'( //Sacrifixe
Phreema Tsabro	Posted - 2010.12.01 20:57:00 - [30] Originally by: CCP Gangleri I am guessing you are talking about the directions given in the Mac section of this Evelopedia wiki article. If so then my next question is whether you have edited the info.plist file since updating to make sure the two client installs are again using separate cache folders? We were never required to use different folders in the first place, in fact IME it worked better when I shared folders. If this has changed to a REQUIREMENT, it should have been in the patch notes, and needs to be updated on the wiki: Quote: Another way is to force open a new instance of an application which can be done with a Terminal Command: 1. Go to the Utilities Folder (/Applications/Utilities or press Command+Shift+U in Finder) 2. Open Terminal 3. Type in "open -n /Applications/EVE\ Online.app", and press Enter. If you have EVE installed in another location modify the path accordingly Each time the command is typed and Enter is pressed will start a new instance of eve (You can go back to previously typed commands by pressing the "Up arrow Key") The backside of this is that the settings will be shared and therefore is prone to having trouble when both instances of the application is trying to write settings.

k4n3d4	Posted - 2010.12.02 15:26:00 - [31] Originally by: Sacrifixe Originally by: Maorio Edited by: Maorio on 30/11/2010 21:01:56 I can't open a freshly downloaded dmg file containing the new client. it just tells me "error -4960" EDIT: nvm it works now And how did you get it working? uninstalled the eve client after the "eve repair tool" failed, the client didn't do anything at all. Downloaded a fresh client, rebooted and tried to install eve again (eve-premium_004952_207554-mac.dmg) error -4960. Thought maybe the download got corrupted cuz i was downloading afk. So i downloaded the client again and the same error again. :'( I have the same problem.
Koyo Zerin Northstar Cabal R.A.G.E	Posted - 2010.12.02 15:57:00 - [32] Just wanted to share a quick fix I worked out: I run two clients on my iMac (OS 10.6.5). I ran the first client, and it patched normally with no problems. However, when I tried to patch the second client, it came up with the mini-Tyrannis screen thingie (highly technical language right there :) ) but then failed to actually launch, requiring me to force quit the application. Apparently, when I first set my system for two clients, I did so by copying the "Eve Online" application in Applications, but I didn't set up two separate preference folders for each client. Thus, they were sharing the same preference folder, and it's never been a problem in the past, even with frequently running both clients at once. So, the quick fix I used to fix it was to take my preference folder (/Users//Library/Preferences/EVE Online Preferences) and simply dragged the whole "EVE Online Preferences" folder out of there and onto my desktop. I was then able to boot my second EVE client and it patched normally. The only difference was that, because I had taken away my old preference folder, it created a new, fresh one and thus none of my old preferences were active. However, after the second client had patched and was up to date, I simply trashed the new preference folder that had been created and dragged the old one back from my desktop into the Preferences folder where it was originally. So there it is. May not be the answer for everyone, but hopefully it will help someone.
tmilovan Gallente The Scope	Posted - 2010.12.02 16:30:00 - [33] I'm exepriencing big FPS drop after installing Incursion. Before, I was on all medium settings with 40-50 FPS, now with all on low I'm getting 20-25 FPS in space. MBpro 2.4 with nvidia 9600M GT. Anyone else exeperiencing this, or it is a local issue?
wachizmo	Posted - 2010.12.02 21:12:00 - [34] Guys, If your having trouble downloading a new mac client , use the information at the bottom of this page It works I downloaded the client 3 times and everytime it was corrupt then i used this curl and it downloaded first time with no problems ,, i did have to delete the preferance cache once the new client was installed for it to work BUT it worked http://www.eveonline.com/updates/knownissues.asp ^ at the bottom is the cmd to copy and paste to your terminal ,, good luck

CCP Gangleri Minmatar	Posted - 2010.12.03 09:56:00 - [35] Thanks for all the feedback, please note that "error -4960" is most likely a corrupt download and is not something we can really fix on our side, try using a different downloader as some replies here have already suggested. We'll continue looking into the preference folder issues, in the meantime I suggest people follow the suggestions already made in some replies to this forum and the wiki pages on the subject. http://wiki.eveonline.com/en/wiki/Multiple_clients#On_Mac_OS_X http://www.eveonline.com/updates/knownissues.asp ------------------ Tester, Scrum Master Quality Assurance

Verite Rendition Caldari F.R.E.E. Explorer The Initiative.	Posted - 2010.12.03 16:54:00 - [36] Edited by: Verite Rendition on 03/12/2010 16:54:28 Originally by: CCP Gangleri Thanks for all the feedback, please note that "error -4960" is most likely a corrupt download and is not something we can really fix on our side, try using a different downloader as some replies here have already suggested. We'll continue looking into the preference folder issues, in the meantime I suggest people follow the suggestions already made in some replies to this forum and the wiki pages on the subject. http://wiki.eveonline.com/en/wiki/Multiple_clients#On_Mac_OS_X http://www.eveonline.com/updates/knownissues.asp Thanks for the feedback Gangleri, unfortunately we've used about a dozen different downloaders now and we're getting the same results. Please download the file from your CDN and tell us if it's correct, because I don't believe it is. The SHA-1 hash of the file I keep getting is bfacd34562a3d311c0948ce24ee079c50c1dd59c; if nothing else we'd appreciate it if you could post the SHA-1 of the correct file you know to work. ---- FREE Explorer Lead Megalomanic EVE Null-Sec Player Influence Map http://dl1.eve-files.com/media/corp/Veritefw/FWinf

CCP Gangleri Minmatar	Posted - 2010.12.06 11:30:00 - [37] Sorry for the late reply. We always verify each patch and installer before making them public, there is of course a margin of error there but in the past we have found these issues to be more likely to occur locally than there being an issue on our end or with our content delivery network. The fact is that different applications have different methods of downloading files and some are not as reliable as others. That said I just downloaded the file from the download link provided here http://www.eveonline.com/download/ using Safari, it verified and mounted without any issues. The SHA-1 key for that file is: b352e1a4545233757eb85f45c2738e13f3677e21 Here are instructions on how to get SHA-1 keys for the file you download: http://www.bresink.com/osx/sha1.html Common ways of fixing this issue in the past has been to use a wired instead of wireless connection while downloading and/or using a different method for downloading the file, for an example you can use this terminal (can open terminal via spotlight) command to download the current release file to your Downloads folder: cd ~/Downloads; curl -O http://cdn1.eveonline.com/mac/eve-premium_004952_207554-mac.dmg Please note that this command will overwrite any file with the same name in that folder without asking for confirmation. ------------------ Tester, Scrum Master Quality Assurance

Serpents smile	Posted - 2010.12.09 16:07:00 - [38] Edited by: Serpents smile on 09/12/2010 16:07:27 I'm running 2 clients, both get into fleet, one client minimizes its fleet window and it disappears. Reset windows does do nothing, and log out reboot again is not an option. So I log out of fleet back in and the fleet window ON THE OTHER CLIENT makes a mysterious move to where none can see it. Rebooted both clients. The moment I minimize a fleet window one of the 2 vanishes. Mac OS X 6.3 Dual core intel xeon 2.66 GHz x 2 6 GB 667 MHz DDR2 FB-DIMM ATI Radeon 4870
fearless dawg	Posted - 2010.12.16 00:58:00 - [39] Suffering from black screen as discussed here http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1423452 Click on icon, get splash screen, then it goes to a black screen. Sometimes after waiting about 30mins I will get to the login screen and all is fine from there, other times it will hang at the black screen and do nothing at all. Only option is to hard reboot. In other words game is unplayable now :( Cheers
Lord Ryan Warriors of Faith	Posted - 2010.12.16 01:07:00 - [40] Edited by: Lord Ryan on 16/12/2010 01:08:04 Originally by: fearless dawg Suffering from black screen as discussed here http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1423452 Click on icon, get splash screen, then it goes to a black screen. Sometimes after waiting about 30mins I will get to the login screen and all is fine from there, other times it will hang at the black screen and do nothing at all. Only option is to hard reboot. In other words game is unplayab :( Cheers Same here, black screen of fail!

Matthias Howe	Posted - 2010.12.16 07:50:00 - [41] also black screen - have to hard reboot to get out of it. I've cancelled sub until a fix is in place. No hard feelings - realize that mac users are in the minority. Also, Tsuka13 is a ****.
Mayer	Posted - 2010.12.19 16:26:00 - [42] Also getting the black screen and have to hardboot to get out of it. First installed the Incusrion patch, and after that didn't work re-installed the whole game. Still the same issue.
Bosdos	Posted - 2011.01.21 15:04:00 - [43] I just was thinking about why I cannot play on Mac. I realized that. I read somewhere the Incursion patch note that program runs in the background and would not make other application's performance to slow down. It is really running in the background when I start the program. That's it! When Mac Incursion starts, it flashes, but it really "runs in the background" without being able to switch to the program's video or in-game login" I cannot go there. Simple. probably the character creator works and all with that I already patched it with the latest. But I just cannot go to the login window. Because the program is running in the background for the mac version which is running on Windows (background) but also the program is running on the background (Eve Online) with the OS (WIndows) that runs on the background.
Bosdos	Posted - 2011.01.21 15:10:00 - [44] Originally by: Serpents smile Edited by: Serpents smile on 09/12/2010 16:07:27 I'm running 2 clients, both get into fleet, one client minimizes its fleet window and it disappears. Reset windows does do nothing, and log out reboot again is not an option. So I log out of fleet back in and the fleet window ON THE OTHER CLIENT makes a mysterious move to where none can see it. Rebooted both clients. The moment I minimize a fleet window one of the 2 vanishes. Mac OS X 6.3 Dual core intel xeon 2.66 GHz x 2 6 GB 667 MHz DDR2 FB-DIMM ATI Radeon 4870 Are you using two clients to use same preference folder?


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