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Thread Statistics | Show CCP posts - 2 post(s) |
Tekk Shell
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Posted - 2011.01.24 04:07:00 -
[1]
After downloading the newest patch for Incursion I found that it requires SSE2 and my processor doesn't support that. Has anyone else had this problem?
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Regan Sativa
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Posted - 2011.01.24 18:40:00 -
[2]
yes....please read below...
TL;DR: CPUs that don't support the SSE2 instruction set will not be able to run EVE Online after the Incursion 1.1.0 deployment on Tuesday, January 18, 2011. This will cause players still using Intel Pentium 3 or older and AMD Athlon XP or older CPUs to not be able to run the EVE Online client. Athlon 64 CPUs are not affected.
During the testing of Incursion 1.1.0 we received reports of a seemingly random issue that caused the client to crash on startup. While some of our Singularity testers reported the issue, we weren't able to replicate it. The error log that was generated didn't prove to be helpful, and due to the extremely few reports we received on it, we couldn't take the investigation further.
In an epiphany moment, a diligent tester figured out that some of the third party binaries we use to run EVE Online had been updated recently. Looking further into the issue, we found that a feature had been turned on that used the SSE2 instruction set and the unexpected fallout was that non-SSE2 capable CPUs became incompatible.
We've looked at hardware trend reports and the general status of the market and this obsolete generation of CPUs in desktop computers and gaming rigs is nearly extinct. We estimate that around 0.3% of the playerbase will be affected. We have, therefore, decided to not let this block the deployment of Incursion 1.1.0. An info message that pops up when you start the client on a non-SSE2 capable machine has been added for clarification. We urge everyone who encounters this specific error to submit a petition to our customer support department. We will have updates on the next steps we take with this issue immediately after the weekend but we wanted to get a blog up ASAP to inform everyone about the issue.
Cheers,
CCP Zulu
My friend I think we are screwed!
Peace
RS
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Lork Niffle
Gallente External Hard Drive
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Posted - 2011.01.24 19:12:00 -
[3]
To fix this, you are required to buy a new processor to run EVE Online. ------------------------------------- The system issues man. |
Regan Sativa
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Posted - 2011.01.25 05:34:00 -
[4]
Why? What do you know that I don't that makes you think I need a new proc? SSE2? Is that it? I will wait for you answer before I decide with what tone I will reply!
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Ragnar256
Minmatar
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Posted - 2011.01.25 06:46:00 -
[5]
I thought Pentium 4s were archaic.
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Xing Jinsu
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Posted - 2011.01.27 03:48:00 -
[6]
Originally by: Ragnar256 I thought Pentium 4s were archaic.
According to CCP my E8400 duelcore is also archaic and that it cannot run the game, despite everywhere saying the chip does support the mode!
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Gassner
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Posted - 2011.01.27 11:01:00 -
[7]
Originally by: Xing Jinsu
According to CCP my E8400 duelcore is also archaic and that it cannot run the game, despite everywhere saying the chip does support the mode!
you sure you weren't scammed on that cpu? maybe you only got scordite for it. use cpu-z to identify your chip
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Lork Niffle
Gallente External Hard Drive
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Posted - 2011.01.27 13:12:00 -
[8]
Originally by: Regan Sativa Why? What do you know that I don't that makes you think I need a new proc? SSE2? Is that it? I will wait for you answer before I decide with what tone I will reply!
It's literally that. You NEED a new processor, one that supports SSE2, this cannot be 'updated' or 'upgraded' without a change.
Since Athlon XPs and P3 are so old it will also mean you are required to buy a new motherboard, RAM and PSU. All of this can easy be bought for about ú100-ú150. ------------------------------------- The system issues man. |
Corozan Aspinall
Party Time Inc.
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Posted - 2011.01.27 21:05:00 -
[9]
Originally by: Lork Niffle
Originally by: Regan Sativa Why? What do you know that I don't that makes you think I need a new proc? SSE2? Is that it? I will wait for you answer before I decide with what tone I will reply!
It's literally that. You NEED a new processor, one that supports SSE2, this cannot be 'updated' or 'upgraded' without a change.
Since Athlon XPs and P3 are so old it will also mean you are required to buy a new motherboard, RAM and PSU. All of this can easy be bought for about ú100-ú150.
A bit more than World of Warcraft: Cataclysm
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CCP Explorer
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Posted - 2011.01.28 21:43:00 -
[10]
Originally by: Xing Jinsu
Originally by: Ragnar256 I thought Pentium 4s were archaic.
According to CCP my E8400 duelcore is also archaic and that it cannot run the game, despite everywhere saying the chip does support the mode!
One of my machines at home is an Intel Core2 Duo E8400 @ 3.00 GHz and it works fine. Do you get an "SSE2 not supported" error when you start up EVE?
Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games |
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lceman
Gallente Destructive Influence IT Alliance
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Posted - 2011.01.29 04:13:00 -
[11]
I belive some motherboards can disable sse2 instruction in bios. maybe this can be a problem for some. If what not is, what is ?. |
Harmless Hera
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Posted - 2011.02.03 06:28:00 -
[12]
so if I payed for the product when it was still working i,m not able to use it ? ! dont you thinck you have to anounce before with some time?
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Czert ElPrezidente
Caldari
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Posted - 2011.02.03 14:24:00 -
[13]
Originally by: Harmless Hera so if I payed for the product when it was still working i,m not able to use it ? ! dont you thinck you have to anounce before with some time?
This was anouved in devs blogd I think month before update, but not sure (with time, but it was 100% posted here). And if I not mistaken , it was on news screen when you log in too. You just need to pay some attention here. And purchasing new cpu+motherboard+rams will not be very expensive - even chapest CPU have them. KLast CPU withou sse2 stoped producion if not mistaken 6 years ago. ------------------------------------------------
Signature removed not EVE related - Adida |
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CCP Explorer
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Posted - 2011.02.03 23:17:00 -
[14]
Originally by: Harmless Hera so if I payed for the product when it was still working i,m not able to use it ? ! dont you thinck you have to anounce before with some time?
Please see this dev blog.
Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games |
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Joseph Vienne
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Posted - 2011.02.14 19:17:00 -
[15]
Edited by: Joseph Vienne on 14/02/2011 19:23:37 Edited by: Joseph Vienne on 14/02/2011 19:21:57 Ok. I understand progress moves on and the like and I have no issue with that part of it. I even understaqnd having to make a hard choice as a business and the decision to no longer provide a service to some of your customer base. So from that perspective I am not upset. I also understand that this was a technological development that wasn't forseen--all good.
What isn't good is a business who makes such a change, gives no direct and timely notification to its PAYING customers and then has a dev post, "See my blog" which says nothing more than, "Yep--we aren't helping you anymore--sorry.".
As it turns out, I have an AMD XP machine on with the best 462 cpu and motherboard made. Additionally, I have maxed out dual channel ram and a 1 gig Saphire Radeon graphics card with a ddr3 chipset. It isn't a "throw away" system and its played Eve fine on full graphics settings.
But beyond all that--I paid a year in advance six months ago...which means I still have prepaid another six months of play.
While it isn't the reponsibility of a dev, it is the reponsibility of the company to offer refunds or some sort of compensation and a timely notification that such things are available not a "most people don't mind so too bad for you" post and a software change that immediately and fully terminates their paid game service....unless they buy a new computer.
In my own case, I actually do have access to a newer machine but I had budgeted well in advance to purchase it. There needs to be a prominently displayed offer of remedy for those poor 0.3% sods who had paid access to the game barred as a result of a business decision. This has nothing to do with game play, it has everything to do with good business practice. Please pass this along if you can.
And as to "posted in the dev notes and blogs almost a month back"--some of us take a month off to work on business and the like.
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Julian Grey
Amarr Ministry of War
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Posted - 2011.02.14 19:33:00 -
[16]
Originally by: Joseph Vienne Edited by: Joseph Vienne on 14/02/2011 19:23:37 Edited by: Joseph Vienne on 14/02/2011 19:21:57 Ok. I understand progress moves on and the like and I have no issue with that part of it. I even understaqnd having to make a hard choice as a business and the decision to no longer provide a service to some of your customer base. So from that perspective I am not upset. I also understand that this was a technological development that wasn't forseen--all good.
What isn't good is a business who makes such a change, gives no direct and timely notification to its PAYING customers and then has a dev post, "See my blog" which says nothing more than, "Yep--we aren't helping you anymore--sorry.".
As it turns out, I have an AMD XP machine on with the best 462 cpu and motherboard made. Additionally, I have maxed out dual channel ram and a 1 gig Saphire Radeon graphics card with a ddr3 chipset. It isn't a "throw away" system and its played Eve fine on full graphics settings.
But beyond all that--I paid a year in advance six months ago...which means I still have prepaid another six months of play.
While it isn't the reponsibility of a dev, it is the reponsibility of the company to offer refunds or some sort of compensation and a timely notification that such things are available not a "most people don't mind so too bad for you" post and a software change that immediately and fully terminates their paid game service....unless they buy a new computer.
In my own case, I actually do have access to a newer machine but I had budgeted well in advance to purchase it. There needs to be a prominently displayed offer of remedy for those poor 0.3% sods who had paid access to the game barred as a result of a business decision. This has nothing to do with game play, it has everything to do with good business practice. Please pass this along if you can.
And as to "posted in the dev notes and blogs almost a month back"--some of us take a month off to work on business and the like.
What do you want them to do? Devblogs and forum posts are clearly not acceptable to you...you want personal phone calls informing you of such changes?
And picking specific cases like "Off for a month" etc is not being fair to the devs...they cannot anticipate every eventuality.
Also "Timely notification"?....a month isn't enough? how long is "timely"?
And if you want a refund, ask for it. I am sure they have provisions for such cases.
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mogwai
Gallente Sparks of Insanity
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Posted - 2011.02.14 21:45:00 -
[17]
Originally by: Julian Grey
Also "Timely notification"?....a month isn't enough? how long is "timely"?
the 'timely notification' was 2 days
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Lunati Fourtytwo
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Posted - 2011.02.14 22:06:00 -
[18]
Edited by: Lunati Fourtytwo on 14/02/2011 22:06:50 Wow seriously, if you're running a 10 year old machine you can't expect it to be able to run games that are being kept up to date. And yes, a months notice is more than enough to cancel your subscription.
To the dude with the "AMD XP with 'maxed out dual channel ram' and your awesome DDR3 graphics card"... That machine is so awesome!! </2001>
P.S. I'm not entirely sure but I'm sure you can petition for your remaining sub to be refunded :-)
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Joseph Vienne
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Posted - 2011.02.16 13:55:00 -
[19]
Edited by: Joseph Vienne on 16/02/2011 14:00:05 Edited by: Joseph Vienne on 16/02/2011 13:58:02 I figured the dinks would come out on that reply (Hi dinks). Here's my generic dink reply:
A proper notification would be an email to the customer--like the game email I occasionally get (why hasn't this account been playing lately" for example.) A spot on the banner (or even text) on log in that persists for some time for people affected to see and be directed to more info would be good.
I wasn't bragging on an "awesome machine"-- I was pointing out that an older machine has worked fine with max graphics settings, etc. (and it isn't ten years old, its four).
I have a spare comp for a gaming rig but I also run my own business and the higher end stuff is there and the older stuff gets passed down to game on. I imagine their are a fair number of people who can't just go "buy a new comp" (remember, "It's the economy stupid"?...yeah, I meant you.).
The whole point is a "too bad post" on a forum page is not customer service and people with paid accounts that don't receive the service they paid for should be shown some consideration and the company should really express that to them.
One day when you stop working part-time at the fast food restaurant and living in your parents house you'll get it.
If you aren't a dink, this post isn't for you and no worries : )--if you aren't certain if you are a dink and feel you might be offended by being called one there's a sure way to tell: if you don't reply you're not one. If you race to give a snarky reply, you qualify fully. My comments were really directed towards CCP. Leave it to dinks to make it all about them.
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Doddy
Excidium.
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Posted - 2011.02.16 16:03:00 -
[20]
Originally by: mogwai
Originally by: Julian Grey
Also "Timely notification"?....a month isn't enough? how long is "timely"?
the 'timely notification' was 2 days
This, i have no problem with the change, the problem is the warning period. As ccp only discovered the issue in final testing its understandable but to be honest when they found it they should have delayed the release a few weeks. They made the choice to rip off the 0.3% rather than mildly annoy the 99.7%, the 0.3% has a right to vent some anger. I was gutted when i read those patch notes, sure i would need to find the cash for a new pc just to be able tolog on again. As it turned out i had managed to get an early athlon 64 cpu and was fine.
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Gibbo5771
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Posted - 2011.02.16 16:08:00 -
[21]
If you cant afford a cpu that supports SSE2 with a mobo combo.....you cant afford to pay for eve.
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leavcraft
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Posted - 2011.02.16 16:44:00 -
[22]
What do you want them to do? Devblogs and forum posts are clearly not acceptable to you...you want personal phone calls informing you of such changes?
And picking specific cases like "Off for a month" etc is not being fair to the devs...they cannot anticipate every eventuality.
Also "Timely notification"?....a month isn't enough? how long is "timely"?
And if you want a refund, ask for it. I am sure they have provisions for such cases.
Not everyone checks devblogs and forums before they begin to play a game that showed their system met the requirements when they paid to download it. It is ludicrous to expect people to spend their day checking the forums for technical changes.
As to the reimbursement question, I got a nice autoreply from a GM to enjoy my remaining time in EVE until my sub runs out. yeah, that helped
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Esru Areye
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Posted - 2011.02.17 11:03:00 -
[23]
Dear developers!
I advise you to have that 'third party software' downgraded back to the version, that does not use SSE2. It causes inconvenience for me too. And by the way in my opinion more than 0.3% of subscribers face this issue.
Have a nice day, Esru Areye
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Wez Drubnyeskov
Aliastra
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Posted - 2011.02.19 07:37:00 -
[24]
I got a nice e-mail from CCP Hi there, you've been away a while, here's 5 free days,come see our wonderful creation Incursion
ok why not, tum ti tum, download patch 1.6Gb, yay lets see incursion then. nope your cpu is now considered obsolete.
gee thanks CCP now I'm really keen to come back(extreme sarcasm)
5 years of play, I take a break and this!!
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Wez Drubnyeskov
Aliastra
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Posted - 2011.02.19 07:40:00 -
[25]
Originally by: Gibbo5771 If you cant afford a cpu that supports SSE2 with a mobo combo.....you cant afford to pay for eve.
I've played for 5 years I play to pay for eve, or where else do you think timecode sellers get their isk?
from the isk tree in CCP's garden ??????
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Gideon
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Posted - 2011.02.19 16:53:00 -
[26]
Originally by: Wez Drubnyeskov I got a nice e-mail from CCP Hi there, you've been away a while, here's 5 free days,come see our wonderful creation Incursion
ok why not, tum ti tum, download patch 1.6Gb, yay lets see incursion then. nope your cpu is now considered obsolete.
gee thanks CCP now I'm really keen to come back(extreme sarcasm)
5 years of play, I take a break and this!!
I didnt see any fine print warning me of this with my 5 day offer either. Very bad form CCP.
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Space Miyabi
AAA Citizens
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Posted - 2011.03.19 18:18:00 -
[27]
I could play this game full details on with my PC.
Athlon XP 3200+ were 2200mhz and performed very nice here like a p4 3ghz.
No way to fix this?
AMD Athlon XP
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Gibbo5771
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Posted - 2011.03.21 00:28:00 -
[28]
Originally by: Wez Drubnyeskov
Originally by: Gibbo5771 If you cant afford a cpu that supports SSE2 with a mobo combo.....you cant afford to pay for eve.
I've played for 5 years I play to pay for eve, or where else do you think timecode sellers get their isk?
from the isk tree in CCP's garden ??????
p5ql motherboard and e3300 combo <ú50.....most people that play eve have 2 accounts so thats either ú25/month or 700mils. If you can afford ú25 a month you can afford a one off payment in the 5 years you have been playing to make your pc better all around as well for eve. If you are paying with plex your not paying with rl cash which means the money you would have spent paying for the game can go towards gettig your piece of **** computer upgraded.
/thread
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Space Miyabi
AAA Citizens
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Posted - 2011.03.21 01:22:00 -
[29]
Originally by: Gibbo5771
Originally by: Wez Drubnyeskov
Originally by: Gibbo5771 If you cant afford a cpu that supports SSE2 with a mobo combo.....you cant afford to pay for eve.
I've played for 5 years I play to pay for eve, or where else do you think timecode sellers get their isk?
from the isk tree in CCP's garden ??????
p5ql motherboard and e3300 combo <ú50.....most people that play eve have 2 accounts so thats either ú25/month or 700mils. If you can afford ú25 a month you can afford a one off payment in the 5 years you have been playing to make your pc better all around as well for eve. If you are paying with plex your not paying with rl cash which means the money you would have spent paying for the game can go towards gettig your piece of **** computer upgraded.
/thread
Do you still pay for the game?
/thread
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Tefa Serine
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Posted - 2011.03.21 12:42:00 -
[30]
Originally by: Xing Jinsu
Originally by: Ragnar256 I thought Pentium 4s were archaic.
According to CCP my E8400 duelcore is also archaic and that it cannot run the game, despite everywhere saying the chip does support the mode!
See link: http://www.cpu-world.com/CPUs/Core_2/Intel-Core%202%20Duo%20E8400%20EU80570PJ0806M%20-%20AT80570PJ0806M%20(BX80570E8400).html Says there E8400 supports SSE2 and SSE3 too. I'm using this myself with no problems.
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