So you messed up and you expect CCP to drop everything and reply to you in minutes after you made a petition. A petition none the less to allow you free time that you where already given so you can activate a plex that you didn't even really pay for. Ok.

It also appears that CCP Guard needs a hobby for when hes not at work.

Yes I messed up.

I do not expect CCP to drop everything and reply within minutes, but 48 hours....I think it's acceptable to want a response.

I really did pay for that plex, In fact I paid for 2 of them with ISK.

CCP Guard - no worries, I do appreciate you trying to help out. I just think It's the small things like not reading posts properly leading to incorrect advice being given that could be brushed up on from CCP as a whole.

Thank you for responding anyway :)

It also appears that CCP Guard needs a hobby for when hes not at work.

I think about it this way lets say you got a 5 man team and they sort petitions out...

Those guys work 8 hours a day..that's daily work hours of 40 and obviously 200 hours per working week.

I personally feel waiting 5 days is beyond ludicrous for a simple response to a petition.

It depends on how many petitions they get. It shouldn't be a shocking that you aren't the only petition they receive. You are 1 of probably 1000s they get.

Totally agreed !! +1

However before I began working for myself I worked in a call center [rock on] for customer services on rental cars. Now we had in the region of 2500 incoming emails. 5 people worked on those emails and in a weekend we cleared them all.

After that weekend the very most that were allowed to stay there as a form of backlog was 200.

This is why I cannot conceive the petition times here.

To put that into perspective, creation rates are around 875 - 1000 petitions per day at the moment (that usually rises to around 1500 after an expansion or big patch after 3 or 4 days with rates between 1500-3000 per day).

I understand your busy and again thank you for replying.

However what I do not understand is the moving of my petition to the correct queue.

I do believe I used the account suspended queue.

:S

Yeah so be grateful it doesn't take till next expansion to get a response, I salute our noble game masters and customer support for undertaking a task that must seem a bit Sisyphus-like at times. o7

*Snip*

Maybe it would be worth releasing these statistics on the support page so people can get a rough idea of how busy you are?

Maybe something that says like "You are Number X in Queue of Y"?

Damn dude, you really ARE a douce

Hopefully they will get to you sooner than later. But really, I am a paying customer too and I also want my issues to go before others in the queue... And while yours may take seconds to sort out, how will they know? Not like they would screen the queue every time to see if a newer quicker one has jumped in while finishing the last one.

But hopefully you will get activated soon, and nice of you to help out your gang as well, at the same time there it would have taken you seconds to accept and apply the plex as well, just as it would take them seconds to fix for you.

Best of luck, hope it works out.

/c

Billing petitions are placed in a priority category because they're often from people unable to play, but they inevitably involve a little waiting still since they're handled in the order we receive them.

You should get a reply from the billing GMs soon.

Weightlifting.

My dumb ass fault, my problem.

If it's any consolation I'm at home on my day off and when I saw your thread I only wanted to quickly toss some helpful advice your way.

And why exactly are you not drunk yet?

Ok, so its admittedly your fault.... and you title the thread "Customer Service Sucks". There has to be at least 3 disclaimers on the pages that discuss the plex restart offer and EVERY SINGLE ******* ONE OF THEM says it is a ONE (1) time offer that will not be repeated and can not be petitioned.

So what I really want to know is why you are admitting to being dumb and then complaining that they won't fix your ineptitude? They told you at the door, if you **** up, oh well....

Well, you ****** up...

Pretty much that, I did a most dumb ass thing ever yesterday I contracted a plex to another char of mine to add account time. I did this whilst using hours for plex.

I was then side tracked by a incoming gang so helped out, forgetting my other chars time was running out. As I used hours for plex thats no longer available to me at this time.

My dumb ass fault, my problem.

But why under billing in petitions you'd think you'd have more people power to sort these issues out. Like when you call your cell company you know for a FACT if you pushed the number for "pay bill" Its gonna get answered significantly faster than say "change price plan"....

All I want is 5 minutes to log in accept the contract and bang my game time on. Its Saturday I would like to get online and play some Eve.

Its been 24 hours now and I think for a billing issue that's on the border of unacceptable.

It would take someone literally a few seconds to help me out but no..

I-¦m getting there now. There's this annoying thing here in Iceland they call "daytime" and it's all about not drinking and stuff. I hope you guys don't have to suffer through it as well.

If it's any consolation I'm at home on my day off and when I saw your thread I only wanted to quickly toss some helpful advice your way.

And why exactly are you not drunk yet?

I-¦m getting there now. There's this annoying thing here in Iceland they call "daytime" and it's all about not drinking and stuff. I hope you guys don't have to suffer through it as well.

Totally agreed !! +1

However before I began working for myself I worked in a call center [rock on] for customer services on rental cars. Now we had in the region of 2500 incoming emails. 5 people worked on those emails and in a weekend we cleared them all.

After that weekend the very most that were allowed to stay there as a form of backlog was 200.

This is why I cannot conceive the petition times here.