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Thread Statistics | Show CCP posts - 5 post(s) |
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GM Xamother
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Posted - 2011.05.03 18:11:00 -
[1]
In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. This should hopefully fix some of the issues in this thread. Observe this change will only address the problems those who are connecting to Tranquility via Global Crossing.
Those of you routed via Global Crossing, please update here if this has made any change for you.
Best regards,
Senior GM Xamother
EVE Online Customer Support
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GM Xamother
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Posted - 2011.05.03 20:32:00 -
[2]
 Originally by: Rondee
I'm in Brazil and I'm also getting disconnected every few minutes, it's been impossible to play. Not sure if it's related to the last patch as I had been so busy before it that I couldn't play much.
Any workaround for this issue guys?
Thanks.
Are you still experiencing this issue, after we did the change a couple of hours ago?
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GM Xamother
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Posted - 2011.05.03 23:40:00 -
[3]
Originally by: Eyaner
Here is a copy of my reply ingame:
Got home from work, trying it out. It's even more screwed now. I have to relog after EVERY gate because it locks up graphics wise. After going through a jumpgate my UI disappears completely and will only return after I minimize EVE and bring it back up, but then I just sit looking at myself floating in nowhere. The Overview pulls up NOTHING. my speed sits at a random value (currently 41.3 not moving at all) and all the UI windows still work.
I can look up things in the market and such, but I can't get anywhere doing this. WTF is happening this is insane.
I replied to your petition with some instructions to try and figure out why this is still happening in your case, or got even worse.
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GM Xamother
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Posted - 2011.05.04 03:27:00 -
[4]
Originally by: Yulwei
Hello there, I'm from Slovenia and I've had my scanner freeze/ship not responde/not load system about 10times in the last hour. The first disconnect occured around 1800evetime, then I had to run an errand and ever since I got back eve has either been freezing every couple of minute for a few seconds or freezing for a while longer then disconnecting. I've been running ping plotter for the past 10minutes. Every 2-3minutes it reports 100% packetloss for about 5 seconds. I played eve all day yesterday and I had 0 disconnects or freezes.
Could you please file a petition about this an include the pingplotter pp2 file that you've collected so far so we can have a look. Please file the petition under Technical/Connection Issues. You can attach the file by accessing your petition via the website, or you can send us an e-mail at [email protected] and attach the file in your e-mail.
Best regards,
Senior GM Xamother
EVE Online Customer Support
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GM Xamother
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Posted - 2011.05.04 15:25:00 -
[5]
Originally by: Rondee
Originally by: GM Xamother
Originally by: Rondee
I'm in Brazil and I'm also getting disconnected every few minutes, it's been impossible to play. Not sure if it's related to the last patch as I had been so busy before it that I couldn't play much.
Any workaround for this issue guys?
Thanks.
Are you still experiencing this issue, after we did the change a couple of hours ago?
I'm not. I've been playing for nearly two hours without any trouble of this sort.
Is this change you made something you can tell us?
Thank you.
I mentioned what we did on my first post to this thread on page 2. "In order to try and get some of the connection issues fixed we've forced the incoming connections to Tranquility to take another route so the connection will not be routed via Global Crossing. ". 
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