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Connection Issues (Global Crossing Router Problem!)

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Kelheim	Posted - 2011.04.25 23:19:00 - [1] Edited by: Kelheim on 26/04/2011 00:21:01 The last week or so, I have experienced intermittent connectivity issues with Eve Online. Randomly throughout the day it will loose connectivity and drop all packets for about 30sec-1min. Using pingplotter as suggested, I have narrowed down the problem to one of Global Crossing's routes. I have attempted to notify them but they have refused to field my call (They said I wasn't a customer). The problems happens somewhere between 64.211.195.141 - > 204.245.39.42 The route belongs to global crossing and it drops large groups of packets throughout the day. I will attach links to the mentioned pingplotter log. Does anyone have any idea on how to get through to them that something is wrong? Please help! Pingplotter file (24hours) shackeve.com/Eve-4-23-11.pp2 Small Sample Picture of Packet Loss
Thanks Much Minmatar	Posted - 2011.04.26 05:26:00 - [2] I, also, have experienced many disconnects over the last 10 days. After reading about all the other people having the same kind of problems, I'm hoping there's something being done about it. By the way, my ISP came out and checked my end and everything is fine here. No problems at all with any other internet-related activity.

CCP Spitfire C C P C C P Alliance	Posted - 2011.04.26 05:31:00 - [3] Hello Kelheim, Thank you for bringing this to our attention. I will pass this along to the team that can look into this and will let you know as soon as I hear from them. Spitfire Community Representative CCP Hf, EVE Online

Derptanooga	Posted - 2011.04.26 06:23:00 - [4] While you're at it CCP, call Sony and tell them to get mah Playstation network working. It's borked.
Raah Zepnara	Posted - 2011.04.26 06:51:00 - [5] I called GBLX, got the same answer of not being a "customer." But even that, should be a lie as I am a customer of my ISP who is their customer. No? I contacted my ISP about pursuing this issue, still waiting for a response.
Othran Brutor Tribe	Posted - 2011.04.26 08:29:00 - [6] Global Crossing is part of Level 3. Level 3 runs Packetexchange. Eve is hosted at Packetexchange. Therefore CCP is the customer and its entirely up to them to sort this - assuming it IS actually GBLX/L3, which I'm not convinced about. The number of "routing issues" since CCP put their shiny new FCP in frankly beggars belief.
Kelheim	Posted - 2011.04.26 15:20:00 - [7] Originally by: Thanks Much I, also, have experienced many disconnects over the last 10 days. After reading about all the other people having the same kind of problems, I'm hoping there's something being done about it. By the way, my ISP came out and checked my end and everything is fine here. No problems at all with any other internet-related activity. Welcome to the club!
Kelheim	Posted - 2011.04.26 20:20:00 - [8] Update : When upgraded to a DOCSIS 3.0 modem, suddenlink(My ISP) is now using above.net to sent its data to the eve servers. Global Crossing appears to still be having issues but this may help those affected by this if no other solution presents its self in the near future.
Welsige Gallente Guardian Manufacturing Incorp. Fatal Ascension	Posted - 2011.05.01 02:29:00 - [9] 4 days since official statement, any news about it CCP? When we will be able to play the game again?
Decus Daga	Posted - 2011.05.01 05:06:00 - [10] Ive had that problem for over a month now. Similar to you(i cant pull my logs atm im not at my home computer), i get dropped bloody frequently. I noticed in aus time im dropping from 5pm until about 3am(my primary playing times lol). The admins said they couldnt do **** for me and to contact my ISP (Optus) - they are bloody useless at the moment :s.

Decus Daga	Posted - 2011.05.01 11:00:00 - [11] Lo and behold i make that post, get home to generate some new logs and the problems not here for once! o.0 If your an aussie with optus mate, re-check now :D
QT McWhiskers EdgeGamers Drop the Hammer	Posted - 2011.05.01 17:54:00 - [12] Has anything come of this? I still am having huge connectivity issues with eve, and I also have suddenlink as my ISP.
knobber Jobbler Executive Intervention Controlled Chaos	Posted - 2011.05.01 20:09:00 - [13] Originally by: QT McWhiskers Has anything come of this? I still am having huge connectivity issues with eve, and I also have suddenlink as my ISP. Doubt it, every time I seem play EVE these days there is a disconnect. Its really annoying!!
IoWalker	Posted - 2011.05.01 20:14:00 - [14] no wait, there is ALWAYS some poster about to say "it's YOUR COMPUTER and/or YOUR INTERNETS" and that is END OF ISSUE for that thread. are you actually saying this is a real problem now? because my alts have been all up the ass about this and got flamed about how it WAS MY COMPUTER AND/OR MY INTERNETS.
IoWalker	Posted - 2011.05.01 20:16:00 - [15] OH, and typically if you as a user WERE to lose your connection due to connectivity... the EVE client doesn't just ****ing close down entirely, only to pop up at the login screen a minute later. That is not how a typical EVE disconnect has EVER WORKED in the past, beyond 3-4 months ago when this real problem surfaced.
Demolishar	Posted - 2011.05.01 20:18:00 - [16] Originally by: IoWalker OH, and typically if you as a user WERE to lose your connection due to connectivity... the EVE client doesn't just ****ing close down entirely, only to pop up at the login screen a minute later. That is not how a typical EVE disconnect has EVER WORKED in the past, beyond 3-4 months ago when this real problem surfaced. U MAD BRAH!!!?
Wicked Spider	Posted - 2011.05.01 20:23:00 - [17] i can only share my experience... dunno if its related like many others ive been having trouble with eve crashing since ~ new char creating system been noticing "failed to download texture/picture/" blah blah in logserver all of the crashes seemed to come from failed downloads of char images to the cache i disconnected my router and and hoocked it directly to the modem im not having trouble since. it sounds like my router is borked but besides EVE im not having issues in other games.. again dont know if its related
Myra2007 Millstone Industries	Posted - 2011.05.01 20:40:00 - [18] Originally by: IoWalker OH, and typically if you as a user WERE to lose your connection due to connectivity... the EVE client doesn't just **ing close down entirely, only to pop up at the login screen a minute later. That is not how a typical EVE disconnect has EVER WORKED in the past, beyond 3-4 months ago when this real problem surfaced. Actually that's exactly how it has always worked at least for the last 5 years or smthg. -- Originally by:** CCP Elais It was a great Frankenstein moment [...] to see the forum [...] come alive.
IoWalker	Posted - 2011.05.01 20:45:00 - [19] Edited by: IoWalker on 01/05/2011 20:45:43 yep. you're one of "those". welcome to your station i guess. yeah anyway for those living in reality, EVE crashes, you experience it in game: delayed or nullified module activation, guns stop shooting, but your ass is still in the goddamned game until EVE tells you it is not. This actual problem: client completely crashes, you do nothing, client pops up a minute later at the login screen all by itself. To you the lamer, **** yourself and make sure you slice down the river, not across the street kbai.
Myra2007 Millstone Industries	Posted - 2011.05.01 20:53:00 - [20] Originally by: IoWalker Edited by: IoWalker on 01/05/2011 20:45:43 yep. you're one of "those". welcome to your station i guess. yeah anyway for those living in reality, EVE crashes, you experience it in game: delayed or nullified module activation, guns stop shooting, but your ass is still in the goddamned game until EVE tells you it is not. This actual problem: client completely crashes, you do nothing, client pops up a minute later at the login screen all by itself. To you the lamer, ** yourself and make sure you slice down the river, not across the street kbai. Uhhm no. I'm saying that literally every single disconnect I had in the last 5 years went down in exactly that way. Thanks for the unsolicited insults though. Nothing like getting insulted by someone who barely can construct a coherent sentence. -- Originally by:** CCP Elais It was a great Frankenstein moment [...] to see the forum [...] come alive.

Althea Agathon	Posted - 2011.05.01 20:59:00 - [21] Originally by: Othran The number of "routing issues" since CCP put their shiny new FCP in frankly beggars belief. This.
IoWalker	Posted - 2011.05.01 21:13:00 - [22] It wasn't so much a matter of insults, but rather you kill yourself. Read my post again. And, I assure, the English is quite clear.
QT McWhiskers EdgeGamers Drop the Hammer	Posted - 2011.05.01 21:27:00 - [23] This is for the trolls that have suddenly taken an active notice of this thread. http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1502080 Read that... its not a personal pc problem. It is a confirmed and proven routing problem with global crossing on the server po3-20G.ar6.LON3.gblx.net [67.17.73.93]. So trolls, shut up, we want this problem fixed so that we can play the game without disconnections every 3 ****ing seconds.
Spucky Typ	Posted - 2011.05.01 21:28:00 - [24] Hello is there any aswer for this problem? I can't connect an all i see is this: I captured it on a screenshot. Also my two alternative Chars are not shown here. I would be happy to get some answer about this and it's a pitty that i do have connection problems more often than ever before. Please make the servers more stable. Thanks Proof1984
Rocks Rock	Posted - 2011.05.01 21:31:00 - [25] Originally by: Spucky Typ Hello is there any aswer for this problem? I can't connect an all i see is this: I captured it on a screenshot. Also my two alternative Chars are not shown here. I would be happy to get some answer about this and it's a pitty that i do have connection problems more often than ever before. Please make the servers more stable. Thanks Proof1984 I don't have the problem myself, but you should be able to get around it with a proxy of some kind. Tor would probably work, but the speed won't be great (http://www.torproject.org/).
Myra2007 Millstone Industries	Posted - 2011.05.02 01:00:00 - [26] Originally by: IoWalker It wasn't so much a matter of insults, but rather you kill yourself. Read my post again. And, I assure, the English is quite clear. u mad? -- Originally by: CCP Elais It was a great Frankenstein moment [...] to see the forum [...] come alive.
QT McWhiskers EdgeGamers Drop the Hammer	Posted - 2011.05.02 13:51:00 - [27] Just for Shiggles, Here are tracerts taken for a 15 minute period, the entire time these were taken, I was having major connection issues. Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Lightning>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 8 ms 20 ms 9 ms 10.244.96.1 2 10 ms 19 ms 9 ms s66-76-81-141.mnttmo.sta.suddenlink.net [66.76.8 1.141] 3 16 ms 12 ms 15 ms s66-76-81-129.mnttmo.sta.suddenlink.net [66.76.8 1.129] 4 15 ms 16 ms 16 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48 ] 5 36 ms 16 ms 19 ms 64.211.195.141 6 131 ms 131 ms 131 ms po3-20G.ar6.LON3.gblx.net [67.17.73.93] 7 121 ms 121 ms 121 ms 204.245.39.42 8 124 ms 124 ms 128 ms 87.237.36.246 9 125 ms 125 ms 125 ms 87.237.38.200 Trace complete. C:\Users\Lightning>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 14 ms 9 ms 8 ms 10.244.96.1 2 11 ms 35 ms 10 ms s66-76-81-141.mnttmo.sta.suddenlink.net [66.76.8 1.141] 3 13 ms 14 ms 14 ms s66-76-81-129.mnttmo.sta.suddenlink.net [66.76.8 1.129] 4 16 ms 25 ms 20 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48 ] 5 18 ms 34 ms 21 ms 64.211.195.141 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * 124 ms 87.237.36.246 10 125 ms 123 ms 125 ms 87.237.38.200 Trace complete. C:\Users\Lightning>tracert 87.237.38.200 Tracing route to 87.237.38.200 over a maximum of 30 hops 1 8 ms 8 ms 8 ms 10.244.96.1 2 8 ms 9 ms 10 ms s66-76-81-141.mnttmo.sta.suddenlink.net [66.76.8 1.141] 3 12 ms 12 ms 14 ms s66-76-81-129.mnttmo.sta.suddenlink.net [66.76.8 1.129] 4 19 ms 15 ms 15 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48 ] 5 15 ms 15 ms 21 ms 64.211.195.141 6 136 ms 135 ms 134 ms te6-4-10G.ar6.LON3.gblx.net [67.16.141.137] 7 129 ms 129 ms 130 ms 204.245.39.42 8 132 ms 133 ms 132 ms 87.237.36.246 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 131 ms 131 ms 133 ms 87.237.38.200 Trace complete. C:\Users\Lightning> As you can see, its always the 6th hop or after where the problem occurs. And for the last time, it is not a local problem. If it were, I wouldnt have made it past hop 4.
PawnSlut Shardani	Posted - 2011.05.02 23:21:00 - [28] So am I ever going to be able to play Eve again? WTF?
Pr1ncess Alia	Posted - 2011.05.03 00:12:00 - [29] Edited by: Pr1ncess Alia on 03/05/2011 00:13:53 Jesus Christ what is it with people and traceroutes and ping plotters? See all those "request timed out"s ? NORMAL Notice how you have no packet loss to the last hop? (edit;compare to OP picture showing the loss propagating through all the subsequent hops) Traceroutes and smoke pings and whatever ******ed utility you have only shows the path, it's not the obligation of anything in that path (including the destination) to actually answer your icmp request. Want to find out if you have loss? Ping something at the destination / in the path that you KNOW is giving you a prioritized response. How do you know that? Not my problem. --- Players are losing faith and loyalty in CCP due previous expansions not living up to player expectations. The CSM and CCP agreed that expectation management can be improved
QT McWhiskers EdgeGamers Drop the Hammer	Posted - 2011.05.03 12:44:00 - [30] Ahhh another person who can not see that doing a tracert also PINGS the server. Do you see that a trace route pings the server 3 times? I bet you didn't. The smoking gun is the simple fact that every single time a tracert is run at the EXACT moment we start to get disconnected, is the fact that the GBLX hop fails or one of the ones after it fails. And no. Ping timeouts are not normal. 1 of the 3 timeouts are pretty normal for cross global connections, but all three are very rare, especially over multiple hops. Also if you look at every tracert being run, the hops handled by suddenlink are working just fine. That means that it is NOT a problem at the client side. Do a little research before you start badmouthing actual evidence that PROVES the problem is at global crossing's side.



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