Pivalak
Haiku Enterprises
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Posted - 2011.05.02 19:46:00 -
[1]
 Originally by: CCP Karuck
[...] as anyone who has worked in software development knows, things can "fall between the cracks" in more complex systems and especially when integrating multiple systems together.
Well, I don't want to be too harsh but this is not the first time something as big as this "falls between the cracks". To put it in your terms, as anyone who has worked in software development will tell you, you seem to still have major QA deficiencies, to say the less. And while software engineering poses its own challenges and risks, your software engineering practices and procedures seem to be ill equiped -despite of CCP's efforts- to deal with the complexities of the tasks at hand.
Originally by: CCP Karuck
I hope we can win your trust back some day :)
Well, I sincerely believed things had improved since the boot.ini incident -three years ago- but I'm no longer sure that's the case, especially on the QA department. For newcomers who may not know what I'm talking about:
Originally by: Nobo
CCP's latest major patch to the EVE-Online client, Trinity, comes with an optional DX9-enhanced graphics patch that dramatically improves the visual quality of the in-game graphics through remade models, textures, and HDR. It also has an unfortunate bug: the incredibly stupid choice of boot.ini as a game configuration file, coupled with an errant extra backslash in the installer configuration. The result is that anyone who installs the enhanced graphics patch overwrites the windows XP c:\boot.ini file with the EVE client configuration file, bricking the machine on the next boot. Discussion in a couple of forums threads is becoming understandably heated.
I don't think it's our trust what is at stake here, but rather a matter of craftmanship and expertise. Should you demonstrate you have implemented the changes in your organization to mitigate the chances of serious mistakes such as these going live -or even making it into the codebase in the first place- gaining our confidence back will easily follow. But I don't think I need to point out you are not doing well at the moment...
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