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willfightforfood
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Posted - 2011.05.15 16:56:00 -
[1]
i am a paying customer and have been for over 3 years. in this time i have lost many ships to unknown circumstances, everytime i petition i get the same answer, sorry but we dont know what happend and we are not reinbursing your ship... it usually takes 2-3 days for to be told that ;( recently lost my last mission ship and 3 days later still waiting to hear back ;( i cant afford to go buy new ship for missions while i wait on ccp telling me, they cant find a problem and they not going to reinburse my ship ;( if you want any form of cutomer support, dont hope for any from eve online,so from me alot and alot of thumbs down, and dont think will be telling friends or family to start playing eve online
p.s anyone wanna buy a 3 year old 50 mill sp char will sell for ú2
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Vaju Katru
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Posted - 2011.05.15 17:11:00 -
[2]
Cry me a river.
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Danika Princip
Minmatar
Tactical Narcotics Team
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Posted - 2011.05.15 17:14:00 -
[3]
The logs show nothing.
And selling accounts is bad.
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Terghon Tu
Amarr
DarkNet Node Fanaticus
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Posted - 2011.05.15 21:46:00 -
[4]
I've lost ships under suspicious circumstances. A couple I've gotten back, most I have not. I have ALWAYS gotten a prompt, courteous answer. Most of the time the reimbursement was declined, I was told what actually happened even though it looked suspicious on my end.
Once, WAY back on my original toon at about Year 2, I was blasted down to a newbie frigate and a handful of cruiser mods I couldn't fit to it. End of game? Pffft. I started missioning and ratting with that newbie frigate until I could afford a better one. That got me to a cruiser, then a BC, then back (eventually) into a battleship and my L4 missions.
You ALWAYS have the means to get back to where you left off... though it may not be CONVENIENT. 
I'VE been a paying customer for all 8 frickin' years of EVE. Here's to 8 more **raises a glass of Quafe**
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The right to do something doesn't make doing it right. |
Cheekyhoe
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Posted - 2011.05.16 00:01:00 -
[5]
Welcome to online gaming, customer care starts off great with loads of "we'll never be those people".
Then after dealing with 100,000 petitions a week people start to grow a hunch back and RSI from copy and pasting.
I do not evny the GMs, I would prefer a simple "Sorry I cant help you here let me forwards it to someone who can" rather than copy pasta.
But in some areas they can do everything perfectly and you will need to be patient.
If you get a reply which equates to "logs show nothing" and you know it's CCP's fault then ask to be forwarded to a senior GM.
However if you lagged out because of your internet had a poop or didn't have enough tank etc etc, you will likely get nothing back.
I can also recommend that you post a thread in Missions & Complexes with "has X ever happened to you"
I'd suggest you do this every time you loose a ship in a mission to weird space voodoo magic see if anyone else has been effected and see how the GMs responded to them.
Frankly posting in assembly will get you no where.
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Eladaris
Amarr
Excessum Industries
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Posted - 2011.05.16 03:51:00 -
[6]
Terrible troll is terrible.
Most petitions get answered in what, 10 hours these days? And if you get a bad answer from the GM, you can easily get it escalated to a senior GM and go from there.
I've lost two ships to wonky circumstances this year, and they were willing enough to replace my ships within a few days. Maybe you need to try harder next time?
INB4 "lol, don't fly what you can't afford to lose"
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willfightforfood
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Posted - 2011.05.16 12:42:00 -
[7]
ok here it is.... im not whining for no reason i have a -1.93 sec status i jumped into a a 1.0 space. i know i have to be under -2.0 (which i was after 2 weeks ratting in 0.0) i double checked everthing and it was fine. i jump in and boom my abaddon dies, so i petition and 4 days later nothing, not even a sorry we dont show anything on our logs. i have stayed in same system and only left station 1 time in a ship to see if i would die again...i didnt. so that means they have bugged and i have to wait 4 days without a reply. and its not the point of dont fly something you cant afford to lose.. i had no intention on losing it.... i was setting a course to jita to sell it, to replace my nightmare that died due to unknown circumstances (which didnt get replaced either after waiting 3 days). so in all im not whining just feel that ccp dont give a fuxx about its existing customers, only getting new 1's every day i wait it makes me want to stop playing, why should i give my úúú to play a game that thinks it can rob you of your rights when it wants
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Wyke Mossari
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Posted - 2011.05.16 13:14:00 -
[8]
Week long delays in dealing with petitions is the biggest problem in Eve.
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