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Thread Statistics | Show CCP posts - 4 post(s) |
Lederstrumpf
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Posted - 2011.07.02 17:45:00 -
[1]
"the reaction following the leaked internal communication could have been handled better"
Take note: The _reaction_ could have been _handled_ better.
No sorry at all about the content. The customer is to blame.
CCP obviosly did not get it.
1. "Good communication [..] BETWEEN CCP and the EVE community has always been a fundamental priority for CCP"
2. "communication surrounding the launch of the virtual goods store should have been better. To address that, we will write up dev blogs"
1. is what they promise, 2. is what they do.
Good communication is about asking and listening.
If you puke in front of somebody else's feet that's no communication.
CCP obviosly did not get it.
"The CSM helped CCP understand the emotional connection players had with äship spinning"."
They did need help to understand flattening out a 3D room into 1.5D and removing features such as ship activation via drag'n drop is a reduction in features and crippling the user interface?
CCP obviosly did not get it.
"The investment of money in EVE should not give you an unfair advantage over the investment of time."
Thought you had translators over there?
"should" instead of "must" ?
Ha, ha, ha!
No word on how CCP plans to implement QA on their communication pathways.
Without diagnosing what went wrong within the internal/external communication and identifying single points of failure they'll **** up over and over again.
They did it in the past, they will do it in the future.
Priceless.
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Lederstrumpf
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Posted - 2011.07.02 19:47:00 -
[2]
Edited by: Lederstrumpf on 02/07/2011 19:54:25
Originally by: CCP Navigator I can assure you that CCP Soundwave and his team have some announcements coming up after the summer which will make you very happy indeed.
No, you can not.
The most important thing when it comes to communication is not to lie.
If you do promise stuff which does not turn out to be true for some people, you become a liar from their point of perspective.
The above sentence of yours is a prime example of why CCP fails at communicating with customers:
You make assumptions ("player will be happy for this or that reason") and talk about it as if those assumptions are fact already.
They are not.
You should have recognized by now players are different. With any change there will be some who will dislike the change (*).
But didn't you just assured them (/all readers) to become "very happy"!??
Yes, you did.
Unhappy players will call you and CCP "Liar!" lateron. For good reason, as you did not manage to keep your "promise" of making them happy.
Do you have any interest at all to stop digging your own grave?
Write precisely, FFS:
A) Assumptions aren't facts. B) Mark private/CCP opinions as such: "We think..." C) Don't go public with idiotic promises you can not hold
BTW: You just did announce an announcement. How silly is that? People give a flying **** about what's going to get annouced after summer. Act on problems rather than wasting time trying to buy time!!!
(*) Yes, whatever you'll change there will be unhappy players. But can you really afford to be that arrogant not to inspect whether there's truth in the words of complaining customers? Raising user numbers might fool you into believing everything else you did in the past years was fine. I'm pretty sure CCP does underperform since years. Due to not listening to customer demand. It's your task to pick up customer feedback. Go inspect the multitude of single points of failure you got right there!
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Lederstrumpf
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Posted - 2011.07.02 21:10:00 -
[3]
Originally by: Trebor Daehdoow At some point in time, Incarna will also have
Can you guarantee what you're promising here?
Otherwise you're just doing a guess & advertise kind of job here, which finally can have the "Liar!" sticker end up on your forehead, too!
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Lederstrumpf
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Posted - 2011.07.03 10:15:00 -
[4]
Originally by: Meissa Anunthiel The art department dictates (as they always have) what is acceptable and not. [..] As far as I know they do not plan to accept player-generated textures or models.
So it's fear of competition rather than enhancing EVE what drives them.
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Lederstrumpf
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Posted - 2011.07.03 10:29:00 -
[5]
Originally by: Terh Rumnatarn Reading the blog left me with an unknown taste. Don`t know what it is yet.
Does it taste like a fart smells like? |
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