EVE Search - This needs to be said CCP

All Channels

EVE General Discussion

This needs to be said CCP

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: [1] :: one page
Author	Thread Statistics \| Show CCP posts - 1 post(s)
tempus deathbringer	Posted - 2011.07.11 15:00:00 - [1] I have been a gamer for 15 years. One of the thing that has always annoyed me was customer service in online games or lack thereof. I tried eve off and on and when i got really into it i had 3 accounts. multiple emails etc. I wanted to come back and on a specific character. I couldn't remember anything. I filled out a couple tickets to no avail with some pretty terrible responses. Just when i was ready to give up Raccoon sent me an email. Not only did he help, he was personable and replies immediately till my problem was resolved. It really is a great feeling when you get customer support that is friendly and helpful. Don't know if you read this but pass on a thank you to Raccoon for helping me get back into eve. -Tempus
Henry Haphorn Gallente	Posted - 2011.07.11 15:02:00 - [2] Don't be so surprised about the delay. CCP has always been swamped by petitions regarding bugs and other complaints.
Randomize All	Posted - 2011.07.11 15:04:00 - [3] Not even CCP can suck to everybody all of the time.
Important Person	Posted - 2011.07.11 15:06:00 - [4] Originally by: Randomize All Not even CCP can suck to everybody all of the time. Thanks for making general discussion the place it is today.

CCP Navigator C C P C C P Alliance	Posted - 2011.07.11 15:11:00 - [5] How nice of you to come and share this story. I have passed your compliments on to GM Raccoon who is working night shift at the moment, I believe, and will be touched by your kind words Navigator Lead Community Representative CCP Hf, EVE Online

Cashcow Golden Goose	Posted - 2011.07.11 15:16:00 - [6] Originally by: Important Person Originally by: Randomize All Not even CCP can suck to everybody all of the time. Thanks for making general discussion the place it is today. C&P finally so immune to your bull**** you had to make another GD alt and try again?
James Vayne	Posted - 2011.07.11 15:37:00 - [7] Originally by: tempus deathbringer I have been a gamer for 15 years. One of the thing that has always annoyed me was customer service in online games or lack thereof. I tried eve off and on and when i got really into it i had 3 accounts. multiple emails etc. I wanted to come back and on a specific character. I couldn't remember anything. I filled out a couple tickets to no avail with some pretty terrible responses. Just when i was ready to give up Raccoon sent me an email. Not only did he help, he was personable and replies immediately till my problem was resolved. It really is a great feeling when you get customer support that is friendly and helpful. Don't know if you read this but pass on a thank you to Raccoon for helping me get back into eve. -Tempus Hilmar, is that you?
RAW23	Posted - 2011.07.11 15:42:00 - [8] This is a 'well done CCP' story? You got several terrible responses before coming across someone who did their job properly. Clap? Clap?
Haunting Widow Most X-treme Spaceships	Posted - 2011.07.11 15:45:00 - [9] Believe it or not there are a few GMs that actually care about providing a service. I can't stand getting that stupid generic "Our records/logs show nothing" message though. Props to Raccoon by the sounds of it, we could use a few more GMs like him.. and a few less of some of the others imo.
Cipher Jones Minmatar	Posted - 2011.07.11 15:50:00 - [10] While petitioning for lost isk/ships generally the "logs show nothing", but as far as getting to play the game, I have had nothing but but success with the petitions I have filed. . Adapt and overcome or become a monkey on an evolution poster.
Mok Leh'kai	Posted - 2011.07.11 16:30:00 - [11] Originally by: Randomize All Not even CCP can suck to everybody all of the time. They can try though.
JC Anderson Caldari Noir. Noir. Mercenary Group	Posted - 2011.07.11 16:31:00 - [12] Originally by: RAW23 This is a 'well done CCP' story? You got several terrible responses before coming across someone who did their job properly. Clap? Clap? It was more of a well done to a singular figure from the way I read it.
Singeabooty Raj	Posted - 2011.07.11 16:40:00 - [13] Originally by: James Vayne Originally by: tempus deathbringer I have been a gamer for 15 years. One of the thing that has always annoyed me was customer service in online games or lack thereof. I tried eve off and on and when i got really into it i had 3 accounts. multiple emails etc. I wanted to come back and on a specific character. I couldn't remember anything. I filled out a couple tickets to no avail with some pretty terrible responses. Just when i was ready to give up Raccoon sent me an email. Not only did he help, he was personable and replies immediately till my problem was resolved. It really is a great feeling when you get customer support that is friendly and helpful. Don't know if you read this but pass on a thank you to Raccoon for helping me get back into eve. -Tempus Hilmar, is that you? Lol.
Gurgeh Murat Minmatar	Posted - 2011.07.11 16:49:00 - [14] OP seems to have relatively credible posting history, unless ofc he's a char that ccp reactivated just to props themselves (initiate tinfoil hat subroutine alpha) What I do find interesting is that navigator replied to this thread in eleven minutes. Yet threads where people are unhappy get ignored for hours/days? So the basic message is "your not happy? NYAH NYAH!" This is one of those moments where we look less at what they say and more what they do.....
oolk Caldari Caldari Provisions	Posted - 2011.07.11 16:49:00 - [15] he`s working graveyard,so my guess is that he is a nOOb at CCP,so it will pass :)
RAW23	Posted - 2011.07.11 16:50:00 - [16] Originally by: JC Anderson Originally by: RAW23 This is a 'well done CCP' story? You got several terrible responses before coming across someone who did their job properly. Clap? Clap? It was more of a well done to a singular figure from the way I read it. True enough. I perhaps placed too much emphasis on the title in my reading of the OP.
Jonathan Ferguson JC Ferguson and Son Ltd Ferguson Alliance	Posted - 2011.07.11 17:05:00 - [17] I would imagine that CCP Raccoon is new. He'll catch on soon. Sorry that he provided you such an unusual and unexpected level of service. You must remember this about CCP: "Hard work is not something that will set you apart, most people work hard until they become so disillusioned as they realise it makes no difference and slack off." In time (assuming EVE is still around in a year) you'll find that CCP is good at making trailers. (More specifically, compelling trailers that don't reflect actual gameplay.) That's about it.
Diesel47	Posted - 2011.07.11 17:18:00 - [18] Originally by: CCP Navigator How nice of you to come and share this story. I have passed your compliments on to GM Raccoon who is working night shift at the moment, I believe, and will be touched by your kind words Lol, yeah right.
Katrina Oniseki Caldari Revenent Defence Corperation Ishuk-Raata Enforcement Directive	Posted - 2011.07.11 17:19:00 - [19] CCP has always been extremely helpful with my petitions as well. They may not be very good at patches/expansions, but they have great customer support.
Shasz Royal Black Watch Highlanders Warped Aggression	Posted - 2011.07.11 17:21:00 - [20] In the spirit of credit where credit is due, I had a decent experience with Senior GM Lelouch recently as well. The petition queue is long and takes time to resolve, but so far its been a decent experience with 2 out of 3 petitions in my Eve lifetime going in my favor. (And the third was in PvP, so I was boned there to start with) But you programmers and game designers - quit breaking things dammit! ___________________________________
tempus deathbringer	Posted - 2011.07.11 17:40:00 - [21] Man you guys are BRUTAL. I had 3 accounts years ago and just couldn't remember them. One of them was this account which was my most progressed character but i couldnt remember jack even the email. Most games have very long waits and terrible customer service. THe reason this stuck out for me is that after my original petition wasnt answered CCP actually offered me a feedback on the level of service. I never expected them to read it and low and behold racoon came to help. It really just stuck out in my mind and it is nice to be flying around lost in space again.
Yarrrrrhh	Posted - 2011.07.11 17:44:00 - [22] What a tool.
MatrixSkye Mk2 Minmatar	Posted - 2011.07.11 18:00:00 - [23] Originally by: James Vayne Originally by: tempus deathbringer I have been a gamer for 15 years. One of the thing that has always annoyed me was customer service in online games or lack thereof. I tried eve off and on and when i got really into it i had 3 accounts. multiple emails etc. I wanted to come back and on a specific character. I couldn't remember anything. I filled out a couple tickets to no avail with some pretty terrible responses. Just when i was ready to give up Raccoon sent me an email. Not only did he help, he was personable and replies immediately till my problem was resolved. It really is a great feeling when you get customer support that is friendly and helpful. Don't know if you read this but pass on a thank you to Raccoon for helping me get back into eve. -Tempus Hilmar, is that you? Ok, I know this was a troll. But this **** was funny . Grief a PVP'er. Run a mission today!
RC Denton	Posted - 2011.07.11 18:14:00 - [24] Originally by: CCP Navigator How nice of you to come and share this story. I have passed your compliments on to GM Raccoon who is working night shift at the moment, I believe, and will be touched by your kind words Please show us on this doll where the bad customer man touched you.
Mintala Arana Amarr	Posted - 2011.07.11 18:15:00 - [25] Originally by: CCP Navigator How nice of you to come and share this story. I have passed your compliments on to GM Raccoon who is working night shift at the moment, I believe, and will be touched by your kind words Navigator, you should also take note that before the OP had success with GM Raccoon, he had problems with other GMs who were unable, or unwilling. to resolve his issue.
Dee Lucious Amarr Imperial Academy	Posted - 2011.07.11 18:17:00 - [26] If the quality of the petitions are anything like the quality of forum posts, I'd ignore you all too. - Dee ♥
Galadriel Vasquez	Posted - 2011.07.11 18:24:00 - [27] Id like to add that the GM that dealt with my complaint was super - really helpful and a pleasure to talk to. Yes I got my Ship back. GM Rust rocks!

Pages: [1] :: one page
First page \| Previous page \| Next page \| Last page

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.