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00Teabagger
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Posted - 2011.09.06 11:34:00 -
[1]
Hello,
I recently ran out of subscription to Eve. I tried through the normal methods (Debit / Credit card /Paypal) to buy a 1 month subscription but kept getting an error msg. I started a petition and was informed by CCP it was a problem with my bank etc. I contacted all my banks and was told there was no problem my end. i contacted CCP again and they again said it was not a fault there end. After further investigation the site will allow me to purchase a Plex for a higher price than a subscription through the same methods so the problem clearly stands with them. I have tried communicating with CCP over this but it has been almost 7 days and they still have not solved this problem and I feel like am being fobbed off. They have not answered any questions i have put to them, have not responded in a reasonable time and I feel completely let down by their customer service. Has anyone else had this problem and can give me any advice?
If I had not spent over a year of hard earned cash playing eve I would of rage quit and never played it again but feel I deserve some service and answers as to why this is happening along with losing out on training skills, trade, roams and the cost and time I have had to put in contacting 4 different banks 3 times on the advice of CCP and then for them to ignore me when I have proved the problem lies with their system.
Any help or answers would be great people.....
00Teabagger
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00Teabagger
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Posted - 2011.09.06 12:16:00 -
[2]
A GTC lasts 2 Months so it actually costs 13Euro/month, which is actually cheaper than a sub (assuming you buy 1 month subs)
Yes but due to real life issues I only buy a 1 month sub at a time so I am forced into paying a higher price for a product that I should be able to purchase cheaper and that is no fault of my own.
Coupled with not getting answers from CCP, loss of time and money and no resolution in sight that is really not fare on a paying customer.
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00Teabagger
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Posted - 2011.09.06 14:34:00 -
[3]
Edited by: 00Teabagger on 06/09/2011 14:41:38
The site would also not let me buy a game time card only a more expensive plex and I was cautious of buying off other sites. Plus I only wanted to pay for a 1 month subscription as stated due to rl issues then me not being able to use it. The point is rather than me having to try and source other methods to play the game at the same price CCP should have helped me with a genuine problem within a reasonable time, I dont think that is too much ask for!
Thanks for the help (criticism)but has anyone else had a similar problem or dealings with CCP that they have managed to sort out? |
00Teabagger
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Posted - 2011.09.06 15:41:00 -
[4]
 Originally by: daddys helper
Edited by: daddys helper on 06/09/2011 15:23:48
regardless of CCP's CS-foo or lack thereof,
if the difference of 4 euros breaks the bank you really need to sort out your life priorities before worrying about video games
CCP uses a standard pci compliant processing gateway to handle card transactions.
this is not user configurable, if theres a problem its with your payment method and the bank, theres nothing in the "code" that anyone can change to make your credit/debit card work since all the gateway does is securly transmit your data to the merchant processor.
thats what they are trying to tell you.
He he Thanks for the help Sherlock and as stated in the last post its not the 4 Euro's that bugs me.
And please tell me why if I am unable to buy subscription/ GTC with 1 debit card and 3 credit cards and Paypal, and after checking with my various banks ( I have a few as my life is awesome and prosperous) they tell me there is no problem and more than enough cleared funds but it still wont let me do it but on the same site I try to buy a more expensive plex with the same payment method it works fine? Cant really see that as a problem my end.
My point:
1) CCP have not done sod all to help me
2) They have not communicated with me in good time and is now almost 7 days
3) It has cost me more money than it should to access my account
4) I have lost out on skill points, trade etc whilst waiting on no response from CCP
5) and last but not least it ****es me off they cant get their act together
Thanks though :)
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00Teabagger
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Posted - 2011.09.06 15:50:00 -
[5]
Edited by: 00Teabagger on 06/09/2011 15:51:08
Originally by: bongsmoke
Originally by: daddys helper
Edited by: daddys helper on 06/09/2011 15:23:48
regardless of CCP's CS-foo or lack thereof,
if the difference of 4 euros breaks the bank you really need to sort out your life priorities before worrying about video games
CCP uses a standard pci compliant processing gateway to handle card transactions.
this is not user configurable, if theres a problem its with your payment method and the bank, theres nothing in the "code" that anyone can change to make your credit/debit card work since all the gateway does is securly transmit your data to the merchant processor.
Possible today but, when I ran into the issue the bank said no cause it's a overseas transaction. Which is who's fault? The bank or CCP or just the players for playing a game oversea's?
Cheers Bongsmoke and nice to know am not the only one that has had problems.
Still I cant see that being a problem as i tried with four different payment methods and they were accepted on the Plex just not on the sub/gtc.
Just want some answers from CCP that this will be sorted for when I run into the problem next time and some Customer Service!! :)
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00Teabagger
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Posted - 2011.09.06 16:41:00 -
[6]
Quote>> a product purchase and a subscription purchase are 2 different things even though in this case they are the same. Plus most processors and banks see CCP listed in their merchant records as "video game arcade" (yes, one of my cards flagged a GTC purchase from CCP as fraud and thats what the merchant info line read)
really its all on you and your card.
and for the record you should learn about the limitations of the type card you use.<<
Ok but a GTC is a purchase and still would not allow me to buy that?
Plus I have used all four of my cards in the past for subscriptions without a problem, I cant really see how all of these would suddenly introduce these harsh fraud prevention methods and the same time.
Answers to that on a postcard please! :0
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00Teabagger
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Posted - 2011.09.06 18:01:00 -
[7]
By God CCP's lil helper you talk gibberish!
I even tried using a friends card who plays eve every month in the same way as I always have and his card too would not work. This is not as simple or as complex as your delightful and interesting (as am sure you are ) answers.
Am inclined to believe all four of my reputable banking compardres rather than your good self on this occasion and hope this little thread gave you a glowing feeling inside on your only day you get to use a pc as your on day release i take it.
All the best my "special" chum!
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