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Wrangler
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Posted - 2005.03.25 23:16:00 -
[1]
Originally by: Heritor It only happens when I got 12 minutes of training time left on a skill 
Well, can you please stop training skills then? We really don't want to get kicked out every time you're finishing a skill..
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Wrangler
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Posted - 2005.03.26 00:19:00 -
[2]
There's currently a network problem, and thats about all the information we have about it. We'll update you all when and if we get something more.
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Wrangler
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Posted - 2005.03.26 00:33:00 -
[3]
Originally by: Princess Beefcurtains Do I get a prize for starting fastest growing forum post EVER? plsplsplsplspls 1st stealth bomber in teh game 4tw      
You get your own brand new COLOR RADIO!! \o/
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Wrangler
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Posted - 2005.03.26 00:50:00 -
[4]
Originally by: Spinal
Spinal wants to know if The mods are getting paid overtime for this hard work in answering the same question over and over, :P
Well, we don't really get paid at all, and I was watching TV..
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Wrangler
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Posted - 2005.03.26 00:59:00 -
[5]
Originally by: ZATZAi Edited by: ZATZAi on 26/03/2005 00:56:47
To the Forum Mods
It would be ever so nice if there was a stickied loced topic in the NEw Citisens Q&A or General pointing to the forum rules, and the signature rules. As not everyone, including myself, would guess it is under the F.A.Q., I looked for it quite a bit before, never to find it.
Wrong thread, but since I'm such a nice guy I'll answer anyway, as long as we don't continue this discussion, if there's anything else you can email us.
A link to the rules can be found just under the "Forums" link to your left. 
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Wrangler
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Posted - 2005.03.26 01:05:00 -
[6]
Just to clarify something, this is a network problem, not a server problem. This probably doesn't matter much, since the result is almost the same, but I still wanted to mention it. 
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Wrangler
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Posted - 2005.03.26 01:14:00 -
[7]
Originally by: Sokudo LoL... looking at the locked threads, I think Jaques has copied his text to his clipboard... 
It's easier that way 
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Wrangler
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Posted - 2005.03.26 01:25:00 -
[8]
They changed their minds, servers are not going down.
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Wrangler
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Posted - 2005.03.26 01:33:00 -
[9]
As I posted, the servers will not go down. This is because they believe they can sort out the problem without taking it down.
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Wrangler
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Posted - 2005.03.26 01:37:00 -
[10]
They are not going down, at least not now, hopefully it will be fixed soon.
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Wrangler
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Posted - 2005.03.26 02:01:00 -
[11]
Originally by: Homer GAdams Edited by: Homer GAdams on 26/03/2005 01:55:01 I found out every time the server crashes, a trace to eve server stops at this ip:
iceland-telecom1.tsd.cw.net [166.63.214.198]
i posted it in another forum who were closed 
It seems that there is a provider problem in icelands telecom.
You really should do a telephone call to this in iceland and ask which bunny jumps arround 
For tonight i give up and wish you all a good night.
Why would it stop there? The server is in London, UK, not Iceland..
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Wrangler
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Posted - 2005.03.26 02:09:00 -
[12]
All we know is that there is some form of network problem and that there are people working on it.
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Wrangler
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Posted - 2005.03.26 03:00:00 -
[13]
There has been no new news, everything I know is in the top post.
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Wrangler
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Posted - 2005.03.26 13:28:00 -
[14]
I'm not 100% sure how this works, but an educated guess is that since CCP has someone contracted to run their servers in London, the GMs contact them and their techs handle it. Information on whats wrong goes from their techs, to the GMs and then from the GMs to us, I don't think the GMs could have given you more information than we (ISD) have.
Reimbursements for any lost items will, as far as I know, be handled the usual way. You petition and they take it case by case, if there's any changes to that it will be announced.
I don't know where and how the test server is, and how it is handled, so I can't say why the test server was up and the play server wasn't.
When everything is fixed and they have investigated exactly what happened, I think CCP will post some form of news item on the issue, I've sent off an email requesting it at least, and thats all I can do.
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Wrangler
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Posted - 2005.03.26 16:03:00 -
[15]
There apperas to be some more issues today, with the network. So far all they can say is that they believe it is connected somehow to what happened yesterday. As soon as we get more information we will pass it along to everyone here.
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Wrangler
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Posted - 2005.03.26 16:10:00 -
[16]
Server is being rebooted, which will hopefully fix the problem.
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Wrangler
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Posted - 2005.03.26 16:32:00 -
[17]
Apparently the reboot didn't work, they are looking into it.
I could try and force the GMs to come here and post, but to be honest they would just post the same thing as I do, because I get my information from them.
I update the top post as soon as I hear something and I also post it in the thread.
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Wrangler
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Posted - 2005.03.26 16:34:00 -
[18]
Originally by: Badshah If an account is paid for a year and they get disgusted and leave the game, will there payment be prorated and refunded to them? It's not that hard a question, ANDRUE.
There are no refunds, its in the EULA.
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Wrangler
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Posted - 2005.03.26 16:50:00 -
[19]
Server is being rebooted again.
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Wrangler
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Posted - 2005.03.26 17:14:00 -
[20]
Discussions regarding the EULA is really off topic, and I can't answer any of those questions because they're not something I know much about. 
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Wrangler
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Posted - 2005.03.26 17:18:00 -
[21]
Originally by: Skogen Gump
Originally by: Wrangler Discussions regarding the EULA is off topic, and I can't answer any of those questions because they're not something I know much about. 
You started it !
Yea, thats fine, blame me 
But really, if you wish to discuss the EULA; please start another thread dedicated to that discussion. 
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Wrangler
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Posted - 2005.03.26 17:20:00 -
[22]
Originally by: Lanu Edited by: Lanu on 26/03/2005 17:17:21 I'm getting iritated by all those devs/ISD's that say " Hello , sorry we <stupid things> thanks for your patience " . Just say what went wrong and get the server back up as fast as possible.
As I've also said, you have all the information I have, as soon as anyone tells me more I'll tell you more.
But to be honest I think that they will investigate it and then post some news on what exactly went wrong and why. This kind of information will most likely come from CCP directly and not me.
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Wrangler
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Posted - 2005.03.26 17:27:00 -
[23]
Originally by: RShade Heres what will make me happy and make up for the down time.. How about one of those nice fast weaponless polaris ships huh? That really sleek lookin polaris scout ship would be a nice present :) Wouldnt use it for fighting.. just traveling around quick! :)
That can be easily fixed, all you need to do is volunteer to do some work for ISD, and you'd get your own Polaris ship. Provided you pass the application and interview(s). 
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Wrangler
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Posted - 2005.03.26 17:44:00 -
[24]
Ok, I give up, don't start a new EULA thread then. 
You pay for the service in advance, and if you cancel your account stays open as long as you have paid for. That isn't too uncommon, most services you pay for have similar rules.
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Wrangler
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Posted - 2005.03.26 18:22:00 -
[25]
So far, so good.
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Wrangler
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Posted - 2005.03.27 10:47:00 -
[26]
I'm sorry, I was asleep during this last problem.
As soon as this is fully investigated I'm sure CCP will post what happened and why, and how to resolve this.
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Wrangler
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Posted - 2005.03.27 10:52:00 -
[27]
I'd prefer if it doesn't happen again, the first time it happened I stayed up to 0400 my time. 
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Wrangler
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Posted - 2005.03.27 10:55:00 -
[28]
I can't do more than give you information on it, the decisions of what to do is more up to the techs in London and CCP.
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Wrangler
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Posted - 2005.03.27 11:09:00 -
[29]
Originally by: Judas Jones
so thoes responsible for dt are in London? Did no one tell them that the clocks went forward a hour, so dt should be finished by now. 
EVT (EVE Time) = GMT BST = GMT+1
GMT doesn't change. 
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Wrangler
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Posted - 2005.03.27 11:27:00 -
[30]
Well, there's apperantly a server guy looking into it, he should report back soon.
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Wrangler
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Posted - 2005.03.27 11:57:00 -
[31]
Ok, latest news is that there is no DT today, the crash this morning was enough DT.
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Wrangler
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Posted - 2005.03.27 12:02:00 -
[32]
Originally by: Jaabaa Prime
Wrangler, are they aware that the market is gone ?
Yes, we're aware of that.
Originally by: Archa wrangler are they aware that i keep crashing continuesly ?
They are now.
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Wrangler
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Posted - 2005.03.27 12:06:00 -
[33]
There will be no DT today, at least not the planned one..
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Wrangler
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Posted - 2005.03.27 12:09:00 -
[34]
Well, so far it looks good, I base this on the very scientific method that when this thread grows with an inasane speed, there are big problems. And so far it isn't growing that fast.
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Wrangler
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Posted - 2005.03.27 12:15:00 -
[35]
Originally by: Stone Blackmouth When WoW had server problems they reimbursed their players by extending their accounts a couple of days.
Is this something CCP will consider to help eliviate some of our angst about the server going down the 3rd time this week?
I imagine CCP will be discussing a few things, but I don't really want to speculate in what they will be discussing.
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Wrangler
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Posted - 2005.03.27 12:17:00 -
[36]
Is the market out in all regions or does it work in some?
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Wrangler
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Posted - 2005.03.27 12:21:00 -
[37]
Originally by: Mariko Toda
Please stop trying to give misinformation just tell what the **** is going on so we customers can understand and go do somethings else then going like a duracell bunny on off on off on off :S
Lets get something straight here, during the last few days when these problems has occured I have posted *all* information I have recieved without holding *anything* back. It might not be much, but it is what I have.
Originally by: Sirion Fujiwara So Wrangler, You are not actually in the same building as the server people? Are they feeding you updates or something?
Server people tell the GMs and CCP, the GMs tell me.
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Wrangler
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Posted - 2005.03.27 12:27:00 -
[38]
Originally by: yooda
Doesn't work anywhere around Lonetrek region. Why not just restart the servers so ppl stop whining?
Before they can take that decision they have to gather information on whats goign on, then see if they can find the problem, then decide how to fix it. 
We can pretty much say that the market is down in all regions now. 
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Wrangler
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Posted - 2005.03.27 12:32:00 -
[39]
The market problems are being investigated.
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Wrangler
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Posted - 2005.03.27 12:53:00 -
[40]
Originally by: Carty Right Moderator. I'll ask nicely as critical posts seem to disappear.
What, may I ask, is the reason that whenever something goes wrong in Eve lately, we are told to post on this thread?
Thank you in advance.
Originally by: EVE Forum Rules 14. Redundant threads will be deleted. As a courtesy to others before beginning a new thread, please look to see if an active thread on that topic has already been established. If so, place your comments there instead. Multiple threads on the same subject clutter up the forum needlessly and many good ideas may be lost. Keep discussions about one topic to one thread only.
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Wrangler
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Posted - 2005.03.27 13:10:00 -
[41]
They think the problems are related.
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Wrangler
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Posted - 2005.03.27 15:25:00 -
[42]
Looks like the reboot didn't work, I'll try to see if there's any information on it.
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Wrangler
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Posted - 2005.03.27 15:31:00 -
[43]
As you see the reboot didn't work, and the server is now down. There are techs looking at it and we will hopefully hear from them soon.
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Wrangler
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Posted - 2005.03.27 15:34:00 -
[44]
Originally by: titus sol Why is there no one telling us what's happening??
if it's off for hours fine, BUT TELL US!!
same as this morning - the market is broken. no news.
very poor service.
Am I using invisible ink when I post and update the top post or something??
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Wrangler
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Posted - 2005.03.27 15:54:00 -
[45]
Originally by: Yggdrassil At days like this, Wrangler, aren't you happy about everybody only knowing you as "Wrangler, Eve", without any phone numbers to you? 
Would suck if ppl had telephone numbers, having to answer directly to angry customers 
Thanks for doing your best at keeping the community informed. Hopefully, these server problems will be resolved soonish' and everybody will forget the trouble within' a week 
I'm very grateful at the moment for that, yes. 
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Wrangler
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Posted - 2005.03.27 16:00:00 -
[46]
Originally by: Tas Devil can't see any pages after 70 ? why ?
Its some sort of cache problem, if you update the General Discussion forum page listing, you'll see all pages, but it takes a while for it to update in the actual thread.
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Wrangler
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Posted - 2005.03.27 16:07:00 -
[47]
Ok, server is up, please let us know if there's any problems in game.
Also, remember that there might be a bit of lag now, since everyone is logging on.
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Wrangler
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Posted - 2005.03.27 16:11:00 -
[48]
I don't think you're stuck, it is probably just a lot of lag because a lot of people are logging in at the same time.
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Wrangler
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Posted - 2005.03.27 16:29:00 -
[49]
As far as I can tell there was a reboot which failed, then another reboot which seems to have worked. I haven't seen anything saying there's a problem right now..
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Wrangler
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Posted - 2005.03.28 16:38:00 -
[50]
I think that what will happen now is that CCP will discuss what happened, and their options. But I can't speculate in what they will do, if anything, so instead of everyone here arguing with each other I suggest you wait and see what they decide to do and then give your opinion on that instead.
And please stop flaming each other, it really serves no purpose at all.
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Wrangler
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Posted - 2005.03.29 09:24:00 -
[51]
Originally by: PetroAMeaWorlock
soory for my english :D
You don't have to apologise for your english, a lot of people from different parts of the world play this game and thier english skills range from excellent to bad, but there's still room for everyone to express their views and opinions. 
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Wrangler
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Posted - 2005.03.29 09:55:00 -
[52]
Please continue the discussion in this thread. 
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