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Thread Statistics | Show CCP posts - 17 post(s) |
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GM Homonoia
Game Masters C C P Alliance
944

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Posted - 2012.10.25 11:20:00 -
[1] - Quote
Customer support is making this post to clarify a specific type of case and our policies regarding that type of case. Recently we have seen a rise in reimbursement requests on the grounds of a conversation spam exploit.
Is this an exploit? No, it is not an exploit and we will not be reimbursing any losses on the grounds of conversation spam.
To clarify this point, this used to be an exploit, but the conditions that caused it to be an exploit were fixed a while ago. In the past a conversation request would generate a popup that would take focus within the game client and would not let you continue to play until you made a decision on the request. However, currently the popup will not lock you out of the rest of the game and it will not grab focus. You can ignore the request and keep playing the game. There is also an option to automatically decline any conversation requests sent your way.
Is conversation spamming allowed? No, it is not.
While conversation spam is not considered an exploit, it IS considered spam. Anyone caught doing this (this includes a large group of people each sending only 1 request) will be warned and, if the behavior does not cease, banned. We encourage everyone who is subjected to conversation spam to file a petition under the GÇ£harassmentGÇ¥ category.
Tl;dr If you are the victim of conversation spam you will not be reimbursed as it is not an exploit, but please do report it as we do take action against the spammers; spamming is not allowed.
Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
944

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Posted - 2012.10.25 11:47:00 -
[2] - Quote
Chribba wrote:How will we know who initiated the "spam" though, should we petition ever pilot trying to open a convo a the time or how's the though proceedure?
/c
Just file a single petition stating where and when you were when it happened and we will figure out the rest. We can see exactly who did this and we will act accordingly. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
944

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Posted - 2012.10.25 13:00:00 -
[3] - Quote
Inquisitor Kitchner wrote:So even though it's something players shouldn't do, if I lose a ship because of it I wont be reimbursed?
Do you mind if I just ask you to flesh out the logic behind that a bit? Not saying there isn't logic there, I just don't get it at the moment. Unless you're threatening to ban players outright, what's stopping me from saying to my 256 man fleet "OK anyone who hasn't already got warned about this, send a conversation"? If I say it over TS you wont be able to prove I ever said it, so can't really punish me for suggesting it.
If everyone did that to say, kill a Titan which you know they wont be reimbursed for, a lot of people would think it's worth it.
It is not allowed because it is spam. However, no one should lose a ship specifically because of this. In a fleet fight you should simply have auto-reject enabled. Even if you have not, you will receive 1 popup that does not grab focus and does not prevent you from controlling your client normally. Simply ignore it. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
944

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Posted - 2012.10.25 13:44:00 -
[4] - Quote
James Amril-Kesh wrote:GM Homonoia wrote:However, no one should lose a ship specifically because of this. In a fleet fight you should simply have auto-reject enabled. Have you investigated whether this actually works? I've heard that because the client still has to receive the request before it automatically rejects it, there's still a lot of traffic generated which can cause lag and/or a client crash. If you haven't tested it I'd strongly suggest you do so, and if you have and you've found it not to be a problem then I agree with the decision against declaring this an exploit.
We are aware of those claims and they are being investigated. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
945

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Posted - 2012.10.25 14:11:00 -
[5] - Quote
Inquisitor Kitchner wrote:GM Homonoia wrote:
It is not allowed because it is spam. However, no one should lose a ship specifically because of this. In a fleet fight you should simply have auto-reject enabled. Even if you have not, you will receive 1 popup that does not grab focus and does not prevent you from controlling your client normally. Simply ignore it.
To be totally honest I have never been convo spammed, so I can't comment on what it used to do compared to what it does do now. If there was evidence to show it does more then simply annoy pilots, would the GM team reconsider their stance? I'm only asking because while I appreciate there's a way to block them if they are no more annoying then local chat, if they effect actual gameplay in even some cases I think, in my own personal opinion, telling people to always fly where people can't chat to them is a bit unfair. There's a difference between saying "It's annoying, but you can block it if you wish to trade off not being annoyed for no-one convo-ing you" and "You need to fly with no-one being able to convo you otherwise you MAY be effected by tactics which could result in a player being banned. Just my thoughts on the matter anyway.
We will, of course, review our stance if new evidence comes to light. However, situations where these tactics are usually used are complex and the conversation spam is not the only factor weighing in. For example, in fleet engagements we do not reimburse for any reason; we punish people abusing our systems, but we do not reimburse because there is no way to do so fairly. It is most likely that when it is proven that convo spam causes significant lag that the punishment for using such a tactic will grow harsher.
As I said above, reimbursement is a complex issue and simply the fact that someone used something that is not allowed does not automatically mean that you will be reimbursed. It DOES mean that the perpetrator will be punished.
It's really simple, we want everyone to play by the rules and people who don't want to can take a hike; forcefully if need be. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
945

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Posted - 2012.10.25 16:13:00 -
[6] - Quote
James Amril-Kesh wrote:GM Homonoia wrote:For example, in fleet engagements we do not reimburse for any reason; we punish people abusing our systems, but we do not reimburse because there is no way to do so fairly. What exactly is your justification for that? How do you define fair in this context? How do you define "fleet engagement"? In fact, while we're on the subject, what makes something an exploit vs. "not allowed"?
What exactly is your justification for that?
That is a discussion that would take too long to have here. The matter is incredibly complex and we have had several long discussions on that, both internally in CS, internally with other departments and externally with the CSM. Basically it is more important to remain fair and impartial and treat everyone equally than it is to see that everyone is happy. This is incredibly hard to do where large scale fleet engagements are concerned.
How do you define fair in this context?
Treat everyone equally; this means applying our reimbursement policies as strict as possible for everyone involved.
How do you define "fleet engagement"?
By consensus and on a case by case basis using internal metrics and guidelines. Yes, this is vague and it will stay that way. It is simply impossible to define this externally in a way that would satisfy the majority of our players.
what makes something an exploit vs. "not allowed"?
Linking **** in chat channels is not allowed, but it is not an exploit. Basically, everything that breaches our rules (EULA, ToS, etc) is not allowed, but abusing the system in a way that drastically affects the game can be determined to be an exploit once the process has been verified and can be tracked. In that sense there have even been exploits that were "allowed" simply because it was impossible for a player to know that he was using an exploit. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
945

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Posted - 2012.10.25 16:30:00 -
[7] - Quote
Soko99 wrote:GM Homonoia wrote:
Linking **** in chat channels is not allowed, but it is not an exploit. Basically, everything that breaches our rules (EULA, ToS, etc) is not allowed, but abusing the system in a way that drastically affects the game can be determined to be an exploit once the process has been verified and can be tracked. In that sense there have even been exploits that were "allowed" simply because it was impossible for a player to know that he was using an exploit.
I am really confused now.. If I get enough chat spam that it crashes my client, how is that NOT "drstically affects the game"
It does, but as I posted above, the claim that it produces lag is still under investigation. At this point in time it is simply spam. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
945

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Posted - 2012.10.25 16:31:00 -
[8] - Quote
Tiberu Stundrif wrote:Wikipedia: "An exploit, in video games, is the use of a bug or glitches, rates, hit boxes, or speed, etc. by a player to their advantage in a manner not intended by the game's designers."
So, CCP didn't intend for players to use the convo-spam for their personal advantage, they will ban you for it's continued use, yet they refuse to call it an exploit? If CCP says its not an exploit, but its a warn-able (1st) and ban-able (2nd) offense... that's an exploit, sorry guys.
Whether you want to call it that or not for whatever reason, players are using a common game mechanic to simulate an in-game DDOS attack on someone's client.
When a group of individuals DDOS a website, the law doesn't scoff at the victim for not properly placing firewall rules to protect themselves from packet floods... they protect the victim and go after the offender who brought down the victim's website. If I remember correctly, DDOS attacks are illegal in Iceland as well as most other countries.
So... telling a player that they need to block all communication to protect themselves during fleets means that CCP is legitimizing the use of a convo-spam, an in-game DDOS attack as completely fine... but will ban those who use it?
Seriously, let's talk about sending mixed messages.
Either fix the issue so that a convo-spam doesn't lag out a client in any way ASAP and reimburse ships where a convo-spam was used, or ignore it forever and allow everyone to use it as a game mechanic.
As posted earlier in the thread, the claim that it produces significant lag is still under investigation. Right now it is not allowed because it is spam, just like repeatedly EVE mailing someone is spam and not allowed. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
947

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Posted - 2012.10.25 16:55:00 -
[9] - Quote
Prototype Epsilon wrote:Quote: As posted earlier in the thread, the claim that it produces significant lag is still under investigation. Right now it is not allowed because it is spam, just like repeatedly EVE mailing someone is spam and not allowed.
Can it at least be considered an exploit until the investigation has completed?
No, declaring something an exploit requires verifiable proof that can be reproduced. We do not warn and ban people on a hunch or because someone promises that they are telling the truth. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
961

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Posted - 2012.10.26 09:20:00 -
[10] - Quote
Tiberu Stundrif wrote:GM Homonoia wrote:As posted earlier in the thread, the claim that it produces significant lag is still under investigation. Right now it is not allowed because it is spam, just like repeatedly EVE mailing someone is spam and not allowed. Thanks for completely ignoring the majority of my post and instead write a canned response. We have GM responses which say very clearly that this is an exploit and ships have already been reimbursed because of it. I highly suggest the GM team actually sit down, grab a coffee and speak to each other about this instead of sending all sorts of mixed messages and responses. In dealing with the WV- incident, CCP GMs have given VERY different responses to what has been posted here. I'm tired of this political crap CCP thinks will solve its problems while it tries to fix a broken mechanic.
I did have a sit down with the GMs in question. They made a mistake. This can happen as GMs are human too. That particular case is part of the reason that we made this particular announcement. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
961

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Posted - 2012.10.26 09:27:00 -
[11] - Quote
Major Annoyance wrote:GM Homonoia wrote:Customer support is making this post to clarify a specific type of case and our policies regarding that type of case. Recently we have seen a rise in reimbursement requests on the grounds of a conversation spam exploit.
Is this an exploit? No, it is not an exploit and we will not be reimbursing any losses on the grounds of conversation spam.
To clarify this point, this used to be an exploit, but the conditions that caused it to be an exploit were fixed a while ago. In the past a conversation request would generate a popup that would take focus within the game client and would not let you continue to play until you made a decision on the request. However, currently the popup will not lock you out of the rest of the game and it will not grab focus. You can ignore the request and keep playing the game. There is also an option to automatically decline any conversation requests sent your way.
This is simply wrong. None of the people who were convo-spammed, were able to activate or deactivate any modules or to click into space or overview to align into the force field. BTW: even with auto-reject set to on, the requests reach the client and at least cause lag. Technically, this is a DDoS attack on a player's client. The spammers have been warned by GM Bunyip for exploit usage (as everyone can read on evenews24, October 11th) and one of the carrier pilots (a member of my corp) has been reimbursed by Senior GM Nova - although he refuses to reimburse the other pilots who died in exactly the same way. So who is right now? You or them?
This has been discussed and the GMs in question made a mistake. They were acting on out of date knowledge. Mistakes happen and GMs are not perfect. This is also the point where I have to remind people that you are not allowed to share GM responses as that is considered to be a private communication between CCP and that individual. We always try to be lenient, but if this sort of thing starts to cause undue unrest we may end up having to enforce those rules. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
962

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Posted - 2012.10.26 13:23:00 -
[12] - Quote
Major Annoyance wrote:GM Homonoia wrote:This has been discussed and the GMs in question made a mistake. They were acting on out of date knowledge. Mistakes happen and GMs are not perfect. This is also the point where I have to remind people that you are not allowed to share GM responses as that is considered to be a private communication between CCP and that individual. We always try to be lenient, but if this sort of thing starts to cause undue unrest we may end up having to enforce those rules. If you have discussed this, then why don't you post the result along with the reasons for your decisions?
Because internal decision making is not up for external discussion (on top of that, this is a process that happens every single day; we do not have the time and resources to discuss this sort of thing on our forums). Also, personnel performance and evaluation is definitely not something that should be discussed outside the people that are involved. That is the sort of thing that leads to breaches of privacy and nonsensical witch hunts.
Major Annoyance wrote:GM Homonoia wrote:This is also the point where I have to remind people that you are not allowed to share GM responses as that is considered to be a private communication between CCP and that individual. We always try to be lenient, but if this sort of thing starts to cause undue unrest we may end up having to enforce those rules. Is this meant to be a threat against me?
Of course not, that would be silly. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
962

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Posted - 2012.10.26 13:40:00 -
[13] - Quote
Chiimera wrote:Thanks for answering my post GM Homonoia... oh wait nevermind.
I didn't see a question in there, simply a stated opinion. If you want me to answer a question feel free to post it and I shall try and answer it if it lies within my jurisdiction. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
962

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Posted - 2012.10.26 14:57:00 -
[14] - Quote
Chiimera wrote:GM Homonoia wrote:Chiimera wrote:Thanks for answering my post GM Homonoia... oh wait nevermind. I didn't see a question in there, simply a stated opinion. If you want me to answer a question feel free to post it and I shall try and answer it if it lies within my jurisdiction. What I am saying is, players are trying to tell you GM's there is an issue and convo spamming still works, you are telling us you are looking into it but at the same time GM's are telling people in petitions there isn't a problem and they aren't going to get reimbursed. Should I have put a question mark on it? If I make a statement and you disagree then please let me know. If you agree with my previous statement then tell me you are going to do something about it.
Unfortunately verifying this is not something a GM can do. We have collected all available information and informed those who can make a difference on the matter. Until there is some verification we can only act on the information that we do have. I also have to remind people that this issue does not just stand by itself. In most cases there are many more factors involved, any of which could invalidate reimbursement even if an exploit was used. The use of an exploit does not mean that if the exploit was not used that a ship would have naturally survived. These are not black and white situations. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
962

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Posted - 2012.10.26 15:01:00 -
[15] - Quote
I am going to comment on only one particular comment here, the rest will be too off topic or require a much more in depth explanation than I can give here.
Tiberu Stundrif wrote:I remember a day and age when the customer was always right and was dealt with fairly and openly.
This has never been true for EVE Online and it cannot be true. This is the type of stance that may work for some business models, but EVE is a competitive game. In any service where customers are in direct conflict you can NEVER apply that principle.
The wishes of a customer must always yield to the needs of the community as a whole. This means that any GM must remain absolutely impartial and must treat every player in a fair and equal manner. The only way this can be achieved is to set up guidelines and abide by them, even if it really angers a single customer.
We also cannot act under full disclosure. We have privacy laws and concerns to deal with as well as security concerns. Game masters especially must be very careful in how and what they communicate. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
963

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Posted - 2012.10.26 17:29:00 -
[16] - Quote
Aurthes wrote:Questions GM Homonoia
1. How many GMs/Developers play Eve? Do you play Eve?
How many? No clue, but there are relatively many GMs that play. Personally I do play.
Aurthes wrote: 2. It seems odd that this test for lag (even after auto-reject) is involving a lot of bureaucracy. You seem to be saying that it needs to be referred back to some committee that will report back to you in some distant time in the future, hopefully after people forget about it. It seems pretty simple to test. Just go on the server and ask people to convo-spam you. It could even be automated.
It simply isn't that easy. Could I do what you suggest? Yes, but that would not yield any useful data. It simply proves that "something" happened. It may also result in inaccurate data. What is causing it? Distance to the server? Internet lag? Client lag? Is computer hardware a factor? If we take 100 thin clients and test it on an internal network do we get the same results? What about the effect of timing? Proving "something" happens may be easy, but getting enough data to formulate a policy is a different matter. This needs to be properly tested by people whose job it is to test these things and who can draw some accurate conclusions.
Aurthes wrote: 3. Could it be that regardless of the lag question, the real answer is that you don't want to reimburse because it is too complex, and therefore #2 is a red herring? or that policing convo-spamming is not within your manpower to police w/o a petition? If so, would you fess up to that?
Reimbursing is ALWAYS easier than not reimbursing; trust me on this one. When we decide to not reimburse we have exhausted our options to find a way to offer reimbursement. As for policing convo spamming (and specifically doing so without a petition); we always require a petition. We are very much like the police in the real world; it is very unlikely we will act on a case if no one reports it. We cannot smell the mystical ichor that is released into the ectoplasmic ether when someone acts on a dastardly thought. This does not mean we do not take proactive action, but this focuses mostly on botting and hacker activity; where player interaction is concerned you will have to report it. Senior GM Homonoia | Info Group | Senior Game Master |
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CCP Navigator
C C P C C P Alliance
1578

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Posted - 2012.11.12 14:10:00 -
[17] - Quote
Hello everyone,
Lead GM Grimmi has asked that we publish this news item as an update.
In short, convo spamming is very bad and will be dealt with harshly. There is no need for further discussion on the matter and this topic will be locked on request of Customer Support. CCP Navigator -Community Manager |
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