Malrock
Mea Culpa Enigma
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Posted - 2011.10.05 21:43:00 -
[1] - Quote
Dear mr Hilmar.
CCP has dissapointed year after year. Many features of the game are gimmicks that will drive people nuts (POS, PI) - they are unjustly limited forcing investment of too much time and labour into something that should be enjoyable as ENTERTAINMENT. And these are just 2 technology parts.
For years CCP has been focused on adding stuff instead of listening to community for advice how to fix the basis of elements olready in the universe. For example, you introduced rigs, but community still lacks a solid ship for transporting assambled rigged ships across distances, and i mean solid way, carriers, motherships and other things are way too limited to do anithing meaningul.
A sample of how you twist mechanics instead of finding a better solution - freighters got cargo nerfed to avoid people moving capital ships in them - so instead of finding a better solution to stop moving capitals you implemented quick and dirty "fix" that suited your developers and not the clients, and there are many of such "hacks".
As a long standing client, who has been with this software product since 2004 i have also recived a verry personal insult - one of my dearest friends who was a director in our corporation got hacked, hes account was stolen, through that all the assets we collected and spent years of effort got stolen. We reported it luckely in time (unlock votes on bpo's were still running) and averted fatal damage, then, since no valid game mechanics nor player mistaces were involved in the hack we were expecting a support from CCP in restoring mentioned items, what we got was minor restoration of corporate wallets, and some throwdown money and lot of excuses how nothing can be done and it is our fault. A personal letter was written to you and sent by my dearest friends who was the victim of the hack, you my dear sir never had the care to even let the secretary to replay to that letter, not to mention yourself - a grave dissapointment that caused cancellation of several accounts, loss of all respect and interest in this product. You could of easely restored the items from backup or just thrown us a bone and just wired us some reasonable amount of isk that we could of used to recover, but we did recive a clear sign on CCP attitude toward a client - "hey bad things happen, it is your recponcibility and your fault". For a software product that focuses on "real value" of a loss this is a bad attitude for external attack, if it was corp theft - so be it, i would accept it as valid point and loss, but external hack has nothing valid about it.
Why am i still here ? Well, technically i am not, since i have skills to back myself with isk i can keep the account running indeffinetly, no matter if i play or not, guess for you it means you still have a "paying customer", even if this customer only interacts with the system on limited scale. And quess i will keep doing it untill i get over my last hopes and "built in habit" - or there is a remote chance that CCP has got the point from rage that was unleashed during the summer - only time will tell.
So heres one of the "bitter vets" signing off after the flame post. |